Holiday Inn Express Glasgow City Centre - Theatreland

Address: 165 West Nile Street, Glasgow, Scotland, G1 2RL, United Kingdom | 2 star hotel
 
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Location

This 2 star hotel, located in the Cowcaddens area of Glasgow, is near Glasgow School of Art, The Glasgow Royal Concert Hall, Buchanan Galleries, and Glasgow Caledonian University.
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Description

   

Historical Traveler Reviews Holiday Inn Express Glasgow City Centre - Theatreland

Aircon - What a racket - and not even the Hotels!

from

I have read that if sleeping on the road side that the traffic noise is bad - try the first floor across the corridor - The air con from the building opposite is dreadful! As soon as we booked in we walked the short walk to Buchanan street Boots and bought some ear plugs...If this doesn't bother you, you will enjoy the location, modern decor and breakfast....

Do not use the website to book

from

Mine has been a terrible experience - not so much on the hotel itself (because eventually I did not stay), but on the web design and the way the management handles my complaint.

I made a booking using ichotelsgroup in May 2005 at this hotel. Subsequently I needed to change my itinerary and so I tried to see if my booking could be changed. Failing to find any restrictions on "change" (my rate plan is non-refundable), I therefore proceeded to CHANGE my booking to another date through the web. It was done successfully - the original booking was SUPERSEDED, NO warnings whatsoever have appeared, NOR was I ever asked to provide any credit card details for debit. The only difference I could see is there was an increase of GBP7 in terms of room rate.

Not until I received my credit card statement did I notice that another full night has been charged!

I immediately wrote to Holiday Inn, and was told that because my original rate plan was non-refundable and non-changeable, another night was therefore FULLY charged, NOTWITHSTANDING I indeed CHANGED my booking instead of making a new one.

I did make a mistake in missing out the "non-changeable" clause, but the fact that the web allows changes with the original booking superseded is unforgiveably misleading. It could have asked users somewhere in the process to check if their bookings are changeable. In fact, judging from my experience with bookings with other websites (e.g. venere), one could easily disable the "change" and "cancel" functions if the rate plan the user booked does not so allow. It's easy technically, given the user must enter the confirmation number and it is an standalone transaction. This web design is hopeless.

Another important point I wish to make is that I have NEVER been asked for credit card details throughout the entire change process. I do not see how they could legally debit money for this change transaction using the credit card I previously gave for my first booking. This is outrageous. I wrote several times to Holiday Inn and the replies are the same - we have given you a very good rate blah blah blah and therefore everything is non-refundable blah blah blah. They missed the point totally.

HI Express Glasgow eventually offered me a two-night stay (i.e. the original one and the changed one) for the money I did not pay but they charged. I asked if they could let me cancel my inadvertent change (I conceeded the first night, as that was my oversight) but they refused crudely.

Unless you have too much money to spare, DO NOT use their web.

As a humble traveller, I don't think I can use any HI service anymore.

Good for the money

from

I stayed here with a friend of mine when we were unable to get at a room at the 5* Hilton or 4* Langs Hotel. Although it was not our first or second choice, it was fine for the money. The rooms are pretty small, but very clean and functional. No bath, but a good shower. The staff were very friendly and helpful. Breakfast was nothing great, but perfectly acceptable given the B&B rate. The hotel is in an excellent location just a few minutes from central Glasgow and all of the pubs, restaurants and entertainment. As other reviewers have noted, it can be nosy if you get a room at the front, with sirens blaring all night long. If you're looking for a romantic hotel break or a special treat then this is not really the place, but if you want somewhere clean and functional to use as a base then you can't go wrong with the Holiday Inn Express.

Too much traffic noice

from

We had a room on 1st floor, facing a very wide street, with lots of noice trough the nigth. Get a room on the other side of the hotel.

Beds hard like rock

Payed 52 double room incl continental breakfast.

Too far to walk there from the train station if you have a heavy suitcase, taxi will cost just 2,00.

Great hotel for emergency vehicle spotters....

from

This hotel is very close to the shops, nightlife, train station and bus station, which is why we chose to stay here last weekend. However, what they don't tell you on the Holiday Inn website is that the hotel is situated on a very busy junction which seems to be the only route for emergency vehicles into the city centre. It was impossible to get a good nights sleep in this hotel Thankfully we were only there for two nights.

On the plus side, the continental breakfast (included in our room rate) was pretty reasonable and was served until 11am at the weekend. The hotel was clean and seemed well kept and the staff were pleasant.

If you aren't too bothered about your sleep, go ahead and stay here - the rate from the Holiday Inn website is good (about 52 per night) and the location is fab. If, like me, you apprecaite a good nights sleep, stay somewhere else - perhaps the Premier Travel Inn near Montrose Street. A longer walk to town, and you have to pay for breakfast, but nice and quiet!

Great value & location

from

Just back from a 2 day Christmas shopping trip & stayed overnight at this hotel with my 2 teenage daughters. Superb value @ 52 per room per night including continental b'fast. Room was small but very clean & comfortable. Staff were friendly & we could leave our luggage which meant we could make the most of our 2nd shopping day. Location is excellent - short walk to Buchanan St Bus Station for the airport bus. Also convenient to main shopping areas such as Buchanan Galleries, Suuchiehall St etc. I would certainly stay here again - good value, good location.

One man's poison (bad hotel) is another woman's....

from

We nearly didn't go this hotel at all, because my husband had booked it 'blind' on the internet, and when I checked on Trip Advisor to see the comments they were not good - to say the least!

However, after staying at the hotel for 2 nights earlier this week, we're wondering if the people that left the previous comments were staying somewhere else!

The staff could not have been more courteous, efficient and helpful and the room we had was very nice (albeit an 'executive suite' at higher cost) - but we were shown the standard room we had originally booked and it looked fine too, if a little small.

It's true that it is noisy outside if the bedroom windows are left open but for CCF (convenience, cleanliness and friendliness) it would be hard to beat - in our opinion!

Great Location and Helpful Receptionists

from

I've stayed several times at the Holiday Inn Express on West Nile Street, Glasgow and am just back from a trip there.

The location is great. The hotel is located a short walk from Buchanan Street Bus Station where you can catch the airport bus. It's also close to Queen Street Railway Station, Sauchiehall Street, and other major points of interest.

Now, due to its location, it can be very noisy, especially at night when sirens seem to be blaring forth constantly. If it's not the traffic noise, then it's the constant construction that seems to be taking place.

Request a room at the back of the hotel, away from the street. At least the construction usually stops at night, so you could get more sleep.

Rooms are small, but very clean. People at front desk are extremely helpful. You can leave your luggage in a room next to Reception, something which is always a plus.

When I'm staying in Glasgow, I always stay at this hotel for you can't beat the price nor the location.

Superb value in Glasgow's Theatreland

from

Sparkling clean, very comfortable and clearly very well managed - superb value budget hotel so convenient for all Galsgow's highlights. Spoilt for choice right on the doorstep for seriously good food, with the hotel's own excellent bistro adjoining - and famous La Bonne Auberge virtually next door. Look no further in Glasgow for a great hospitality experience from a great brand. I'll be back!!!

Good value hotel

from

This was a nice hotel, clean, and comfortable. However, the Holiday Inn Express implies that you must do certain things yourself such as transporting luggage, and delivering room service. It is a good place to stay based on value and cleanliness.

It is located about 12 minutes from Central Station and the main promenade areas and 5 minutes from Queen Street Station.

TripAdvisor Reviews Holiday Inn Express Glasgow City Centre - Theatreland

4.00 of 5 stars Excellent
 

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