How has this hotel rated in the past?
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- Room service
- Business Services
- Wheelchair accessibility
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Historical Traveler Reviews NH Kensington London
Buen hotel a buen precio
Este hotel es una buena opción para los españoles que estamos acostumbrados a los hoteles urbanos de esta cadena o a los AC. Tiene ese estilo que los caracteriza. Habitaciones confortables, aseos modernos, un cierto toque minimalista, poca moqueta (tan tipica en el reino unido) y un servicio compuesto en buena parte por gente española.
El registro de entrada fue rapido, el personal muy amable y el desayuno muy completo, pudiendo elegir entre desayuno inglés y continental.
La estación de metro está muy cerca (Earls court) a escasos 5 minutos andando. Además, esta calle está llena de restaurantes, pubs, cafeterias, etc... con lo que el sector ocio queda muy bien cubierto.
El precio está muy bien para ser Londres, 128€ impuestos incluidos la habitación doble con desayuno.
Yo recomendaría este hotel una y mil veces.
No, no and no
I booked this hotel for business reasons: I had an evening function which was going to finish quite late so I decided to share a room with 2 of my colleagues .
The hotel is 6-7 min walking distance from Earls Court. It is quite modern and looks nice since it opened very recently. The room was okay but although we had booked a triple room we only had towels for 2. We therefore asked for an extra towel.....well... 4 times. That is when I decided it might be better to come down to the reception and asked. (after being assured 3 times that someone was on its way). Then we ordered a taxi to the reception to go to the function but the taxi never turned up since the receptionnist never booked the taxi (she forgot!). We had to wait over 25 min for another one and were late for our function.
This hotel is NOT a 4 star hotel, some Youth Hostels offer a better service than the NH Hotel. Don' t go there.
Not as good as it should be
I was disappointed by this hotel in terms of the level of service and the size of the rooms. When we arrived we were told we had been upgraded to a suite - how exciting! But this turned out to be two very small rooms on adjacent floors joined by a staircase. Because they were set up as two rooms it was difficult to regulate the temperature between them, with one room too hot, the other too cold. The room also smelt of cigarette smoke but when we asked to move to a non-smoking room we were told the room we were in was already non-smoking, despite the presence of a hotel ashtray, and weren't given an alternative room. Finally, when we tried to get a drink at the bar there were no staff available and the desk receiptionist had to serve us. When we finally did get a drink the server added a 10% tip to the bill without our permission, despite the fact that it wasn't him that served us.
However, there were nice things about this hotel. The shower was great, the bed was comfortable and overall it was clean and pleasant. Okay, but not as nice as I would have hoped
Convenient location for Kensington & Chelsea
I was a little hesitant about booking this hotel after reading some of the reviews on this site. However, the location in Kensington & Chelsea fitted in with my plans [the nearest Tube is Earl's Court - a five minute walk away] and the hotel seemed clean and modern from the pictures on the website - having only opened in September 2006.
First impressions on approaching the hotel were favourable. The building was originally a block of mansion flats and had been tastefully converted into an hotel with the original facade restored and replacement wooden sash windows fitted.
Check-in was quick and staff were pleasant [it was Saturday morning]. The rooms were well furnished in a contemporary style with a plasma TV fitted onto the wall and, in my room, floor to ceiling sash windows which opened onto the rather busy Cromwell Road. Noise however was not a problem due to the double glazing. Weekday traffic may make a difference. The bathroom was well finished and spotlessly clean.
I'd booked a rate without breakfast so the following morning I checked out early and went to one of the numerous local coffee shops. Check out was fairly quick although on my return I did notice that there was a queue for check out which seemed to be moving fairly slowly.
For my money this was a more than satisfactory hotel in a decent area, handy for local nightlife with pleasant bars and restaurants nearby. I'd stay again.
Almost a complete disaster
This hotel should be avoided. My problems began as soon as tried to make an online reservation. Their server crashed and was then unavailable during the entire evening. The next day I did reserve the room but was later told that they will charge me because apparently I reserved twice even though I only got one confirmation. Then even though I called to cancel the first night they threatened to charge me for a no-show. The once I actually showed up, they had no record of my reservation.
The person at the front desk barely spoke English and could not pronounce or spell my name. Could not even copy it from my credit card right. Then he wanted to only book me for one night because of my special status of a walk-in (even though in reality I had a reservation). I had to plead with his colleague to check me in for two nights.
As it was past 11 pm they only had cold sandwitches for room service. In the minibar there was no beer and the tonic was lukewarm.
The room was done in particularly tackly bright clashing patterns. The hangers were plastic and nasty but still were of the theft-resistent type. Only someone in the recycling business would attempt to steal them.
The bed was old and the mattress was uncomfortable and the pillors were low and not firm.
This place is best avoided. K+K is in a similar price range but several times better.
NH Kensington - central location and a good hotel
Just a hop,skip and jump from Earls Court Road (exit that side of the Tube), this newly opened hotel was created out of a section of a row of Kensington mansion flats. The inside has been gutted and it's effectively a new-build so don't expect Victorian room -sizes. Very pleasant, efficient reception and the rooms are fresh and have a strong contemporary edge. Good bed, fresh crisp linen, fluffy white towels, very modern bathroom with good shower and upmarket toiletries. The bedside book of short stories is a nice touch. The plasma TV is a plus though if you were wanting a night in the channel selection is pretty limited. Would have been nice to be offered PPV. Rooms are wi-fied but £15 a day is the connection fee. Dodge the (buffet) breakfast unless you feel like the treat of having room service. The breakfast room faces onto the busy Cromwell Road and is not very inviting - someone took the bright, minimalism a step too far in the fitting out. At £16.99 a pop for a pretty standard spread you might prefer to pop across the road to the various coffee-shops or even the odd greasy spoon (try Benji's if you fancy a fry-up). A pleasant (small) bar comprises part of the reception area - more a stop for a drink or coffee on way out or when coming back in than a hunker down for the night place. If you are visiting for the Earls Court Exhibition centre or doing the South Ken museums this is an ideal spot. Bag a back room facing onto the gardens and ask for one not next to the very "whooshy" lifts. There is a Sainsbury's local on EC Road and a larger store a stroll along Cromwell Road for stocking up with supplies. As ever in London, the mini-bar is mini and expensive and leaves no other refrigerated space.
Handy for Royal Albert Hall
booked through a website for a king size suite £145 but as usual it was too good to be true - we had a small bedroom with a spiral staircase taking up a huge amount of room, leading to a seating / desk area upstairs - we would have much preferred a room on one level with more space. Very clean, everything brand new, lovely comfortable bed - bathroom very bright, clean and plenty of room - haridryer too short tho take your own. Had no room service so cant comment, even though our room was right at the front on the cromwell road, there was no noise at all with the windows closed, with them open though yes, the trafffic would have been noisy.
Overall, nice quality furnishings, clean, fairly good value ideally located for the Albert Hall, a nice 15 min walk in a safe well lit area, perfect for leaving a concert when there are no cabs.
Helpful staff, poor hotel
Stayed in this brand new hotel 6th & 7th Ocotober. It is modern and bright, the rooms are nicely decorated. The staff were very friendly and made a point of greeting you each time they saw you, but thats the best I can say about the hotel.
The website directions were the first problem as state Gloucester Road or Earls Court tube are closest, when in fact Earls Court is much the closest, you can guess where we got off the tube! First room had no bath but they did move us. We had tapas in the bar which were very nice, the drinks were fairly expensive at £7.50 for a gin and tonic, but the service was excellent and friendly.
Problems started next morning when the toilet wouldn't stop flushing and the plug wouldn't release from the sink. The shower fixtures are hard to turn, which would be a problem if you had any difficulites with your hands. The hair dryer cable is too short so you can't dry your hair easily. There was no hot water Sunday morning and to finish off they didn't collect our order for room serivce breakfast.
Hopefully they will iron out these problems as it could easily be a nice hotel.
Nothing Special but OK hotel
Very busy & noisy main road (Cromwell Rd) , no parking (only limited paid parking space from the hotel). 5 minutes walking distance to the Earls Court underground station.
Hotel common area:
Breakfast room - small , messy when it was busy tables were not cleaned in time for the next guests. Food is ok. By the way, you could order your eggs the way you like it (this was not mentioned to the guests)!
Bar - modern new sofa's & lounge but not really comfortable, noisy when busy. Expensive drinks.
Written in the description of this hotel on different travel/booking websites including NH official website, this hotel has a fitness center & sauna but actually you must go to the NH Harrington hotel, which is 15 minutes walking distance, for it.
We stayed in a standard double room, which is small, new (because the hotel just opened recently), clean with small window therefore quite dark even it is on a higher floor.
In the floor plan, you can see most rooms are quite small but a few are a little bigger with bigger windows. Not sure if they are executive rooms thus more expensive!
DO NOT stay in rooms that faces Cromwell Rd. (front of hotel) because 24 hours per day traffic & noise!
Nothing special, no thrill, generic hotel!
We did not enjoy the hotel because we thought a new hotel's service should be a bit more special & better! The hotel is only OK & there is not much service! For the price, we could do better next time! So no returning!
When we booked the hotel, we couldn't find too many photos of it. Therefore we have specially taken some photos for the future visitors. We hope this could be helpful!
Look before you book - then make up your own mind
Stayed at this hotel for a short break. Up and back in the car, stop overnight and see a show - have dinner etc. The hotel has only just opened so would they be trying extra hard to please? No - we felt that they were so "relaxed" that everything took twice as long as it could.
The hotel itself is nice enough although it is in Cromwell Road which for those not in the know is several miles from many of the interesting bits. That means around £13 in a taxi from Hamley's toyshop on a Saturday afternoon and £20 from London's theatreland around 2345. Our fault I guess - we should have looked closer. The tube is of course a lot cheaper - but late at night or with lots of shopping we did not want to do that.
Booked the hotel via an independent website which mentioned parking availability but nothing about a charge. You may expect to pay - but £30.00 a day? Since looked at their own website and see that they say there is charge but not how much. Prices were generally a little steep all round. We didn't see any price lists in the bar area - and certainly not on the tables. A straight vodka for example will be £5.50 without a mixer. We still had a few drinks - it was a night in town after all. We did skip the breakfast though.
We travel fairly widely (Jamaica, Vegas, Spain and France so far this year plus short trips to London and Cornwall). We don't mind spending money - I guess that in this case there was just too little info about charges etc before you commit.
TripAdvisor Reviews NH Kensington London
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