Excelsior Hotel Ernst
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- Shuttle bus service
- Meeting rooms/conference facilities
- Banquet room
- Babysitting service
- Room service
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TravelPod Member ReviewsExcelsior Hotel Ernst Cologne
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Excelsior Hotel Ernst Cologne
Great location next to the train station with great links to /from the airport and opposite the Dom. Shopping and museums all literally minutes away. Lovely hotel and fantastic service.
I booked this hotel based on previous reviews and when the hotel was 3rd in the charts. Now I've actually been there I can say for the overall package it is the best hotel we have ever stayed in in terms of location, comfort and amenities, the room we had, a junior suite, was beautiful with silk sheets, breakfast was very nice, a freeminibar which was replenished every day with beer, coke , water and juices. The staff were welcoming and extremely polite and helpful. Go there you wont be disappointed. I booked directly with the hotel who offer special weekend packages which when costed against internet hotel websites are more favourable as you get breakfast and a better room for a little more money.
Great location, rooms a slight disappointment
Stayed at the Excelsior Hotel Ernst for two nights in December 2005 to visit the excellent Cologne Christmas markets.
To start with the good things.
Our first criteria for a city break hotel is location and the Excelsior scores 10 out of 10 for this - we're not sure there's a better located hotel in Cologne. The hotel is less than two minutes from the railway station and the same from the Dom (Cathedral). Cologne's old town is no more than 10 minutes walk. Basically if you stay here there's no need to use any sort of public transport to get around the city - if you're visiting for the Christmas markets they are all within easy walking distance.
We didn't use many of the hotel facilities but what we saw looked good and the service we received from the front desk when our room wasn't ready was really good - coffee in a lovely lounge area immediately served.
Unfortunately we must now move on to the room....
Frankly this was disappointing for a 5 star hotel - particularly the bathroom. Reading other reviews, we may have been a little unlucky with our room but it was desperately in need of modernisation. The bathroom was clean and large but the shower was practically useless as the weak stream of water barely reached the bath - it seemed that you ended up with more water on the floor than on you.
Overall we would use this hotel again as the disappointing room is more than compensated for by the location and the little touches like the free minibar.
Excellent Hotel, Great Location
We stayed here from 3 to 5.12.05 while visiting the Christmas Markets. The Hotel location is excellent, a couple of minutes walk from the train station and across the road from the cathedral. It is close to everything we wanted to see. We had got excellent room only rates and were very happy with our standard room. It was a twin room, very spacious and facing an internal courtyard. The bathroom had shower over bath and twin sinks. The overall standard was excellent with the small exception that on the second morning we had to run the water for quite a while before it became hot enough to shower. The staff were excellent. The housekeeper showed us to our room on arrival. There was a turn down service in the evening. There were nice little complementary touches such as the free mini bar and the nightly shoe cleaning service. We did not eat there or use the other facilities as we were busy going round the markets but the central location made it an excellent base. I would highly recommend it for someone looking for a comfortable and traditional hotel in a fantastic location.
I stayed at the Hotel Ernst with my parents and my family on the 29th November. We had three deluxe rooms, which were all of a good standard.My youngest son's bed had a hotel Ernst toy rabbit on, for him to take home, and in the bathroom he had a small bath robe, slippers, wash bag with duck sponge and his own colourful bottles of shampoo and bubble bath.
The staff could not have been more attentive. The rooms were big, with nice bathrooms, two sinks, and a seperate toilet area. Bathrobe and slippers were supplied. The rooms are nice and warm, but if you get to hot at night it is quite noisy with the window open, although you would expect that as the hotel is centrally situated, opposite the Dom. Our three rooms opened out on to a nice indoor area with a fountain in the middle. We did not eat in the hotel, but the resturants did look very nice. The piano bar is a nice place to have a drink at the end of the night, with a man playing the piano. A very good hotel.
An amazing hotel experience
I was in Cologne at the end of a quick trip across Europe. I had booked the Excelsior Hotel on the internet primarily because of its location (directly across the Cathedral and Central Train Station in City Center) and the room rate. I was able to book the hotel at 125 Euros per night.
When I arrived in Cologne and told my friends where I would be staying they all looked surprised and were even more so at the rate I was given.
The room was small by American standards, but quite nice really. It was a single with a very soft and comfortable bed, large television, writing desk and large closet. The bathroom was of a nice size with a deep tub and the hotel provides turndown service in the evening along with slippers.
This is clearly a superior hotel and the staff was extremely attentive. The mini bar is stocked with two sodas, four bottles of water, two local brewed beers and two juices (orange and apple) and is free of charge. Each evening the mini bar is replenished.
Upon leaving, I was sure that my quoted price was a mistake, but it wasn't.
I couldn't have had a more pleasant stay and it was the perfect way to end a fun but rather hectic cross Europe trip. I look forward to staying there again when in Cologne.
Traditional Grande Dame - Great Location, Rooms need help
We stayed in the Ernst while we were in Koln for ANUGA. This is the bi-yearly, totally huge, world wide food fair - and everything in Koln is filled - and the Ernst was no exception.
The Ernst is perfectly located - near everything. So if location is most important - the Ernst will definitely deliver. And the restaurant in the Ernst - one of Koln's top - is expensive, but very good.
An attentive staff is also a plus - and the breakfast buffet is stunning. From fresh fruit, delicious breads, wonderful cheese, and - of course - salmon, you won't leave hungry.
On the other hand - the room we stayed in, while large, was traditional aging grande dame hotel. High ceiling, huge bathroom with little style, and twin beds that on request could be tied together to form one larger bed. No view, lots of city noise if you left the windows open, and a tad stuffy if you closed them. It wasn't for lack of trying on the part of the staff either. They did their level best to make the most of a room that needed a reno - badly.
We did spot other rooms that had been fixed up recently - generally smaller in size, they offered a bit more style for the money. So if that matters to you (and it did to me) - try requesting a newer style room. Or - maybe better yet - stay elsewhere.
Would I stay at the Ernst again? Good question. We were there for 5 nights, and I must say that the attentive staff did eventually win me over. But I think I might do a bit more shopping around next time. The Ernst is over the top expensive - and I think it could do a bit better job on delivery.
Right in the centre
The hotel location couldn't be bettered. It is very close to the station and opposite the Dom. With luck you can see the spires of the Dom from your room.
The service is everything one can wish for - pleasant and efficient. The rooms are large and very quiet for such a central location. The in-room drinks are free, but unfortunately - for an englishman - there are no tea making facilities.
If you are on a deal without breakfast, which we were, the hotel breakfast is dear at 20 euros. Fotunately the Cafe Rickard, opposite the Dom and only 100 metres away, does an excellent full breakfast for 11.40 euros.
A stay at Excelsior Hotel Ernst, a European grande dame, is an antidote to the corporate hotel experience. The building is a rare survivor of WWII in the city centre and has a lot of period charm. Unbeatable location opposite the Cathedral and close to all the sights and the shopping.
I had a large renovated room with a gorgeous marble bathroom: separate shower, jacuzzi bath, TV and radio. Toiletries in the non-suite rooms should be upgraded. Although the reservation was confirmed for a non-smoking room, there were three ashtrays and matchboxes in the room.
On the top floor there is a well-equipped fitness room and an unusually good sauna area for a city hotel: wet sauna, large dry sauna, separate resting room with woollen blankets to keep you warm (the first time I see this in a hotel sauna).
Thanks to the previous reviewer I made early reservations for the restaurants (although this did not seem necessary for lunch at this time of the year). Very good new German cuisine at the Hanse Stube. Lunch at the Asian restaurant Taku was extraordinary: unique decor, meal and service. Breakfast is a good buffet served in an elegant room with chandeliers and tapestries.
One negative point: even though the hotel's restaurants are very spacious, there are no designated areas for non smokers.
Six-star service (superior concierge, doorman, etc.) to be found only in the very best hotels.
Sister hotel of the famous Baur au Lac in Zürich, and it shows!
Fantastic location - shame you can't eat there!!
We stayed at the Excelsior hotel from the 10th - 12th December. The location was fab - directly oposite the Dom and the Christmas markets. We checked into the hotel and they upgraded us to a junior suite. The room was a very generous size with its own living room, dressing room and good sized bathroom. The service in the hotel was great - especially room service. One big problem, we could not eat in the hotel restuarants, they were fully booked for months in advance and you can't get a table, even if you are a hotel guest. If you are staying here I would suggest some forward planning!!! Overall an excellent hotel.
The best !
The hotel has a superb location right opposite the Cathedral. It is a five star with five star service and the rooms are large. The bathrooms are also large and very luxurious.We enjoyed our stay and can recommend it to anyone visitng Cologne.
TripAdvisor Reviews Excelsior Hotel Ernst Cologne
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