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TravelPod Member ReviewsExcelsior Hotel New York City
The lobby is fantastic.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Very close to train, and buses. Central Park walking distance. Hotel very clean and helpful staff.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Excelsior Hotel New York City
Staff are not very helpful
We stayed in Excelsior at the beginning of Nov 2003 and thus paid top rates because of the London Marathon. At over £250 for the suite per night we were not impressed with the quality. No complimentary coffee or tea for guests who arrive late after a gruelling flight and journey from the airport.
Whatever you do DO NOT BOOK THIS HOTEL THROUGH EXPEDIA or any other agency. We couldn't change our room simply because a) we booked through Expedia b) we paid in advance. Which meant we got completely stuffed and paid more than we had to for an inferior room.
Staff are very unhelpful and downright rude.
Wouldn't recommend this hotel for UK travellers. You would be better off staying elsewhere. In fact we are going back to NY soon but would steer clear of Excelsior.
Good clean hotel which we found to be well located and directly in front of Central Park and the National History Museum. Though we only stayed for three days the room was large and the staff helpful.
Expensive, but good place; gonna try some other one next time though
Stayed from September 10-12, 2003.Booked through the official web site of the hotel, 120Euro a night, reservation worked great, stayed in a nice room in 12th level. Nicely located close to the Central Park, metro station just 100 meters from the hotel, rooms with North View still have a kinda nice view and are absolutely quiet. Very well equipped, with phone in the bathroom, and kinda old-style but classy fashioned, clean. People at the reception were nice, still the room cleaners have no problem to check the room and look into it, for cleaning at 8.30 a.m. Was alright, next time we're gonna try a hotel more downtown though.
Just a great hotel
Ok, so the service isn't something to write home about. But I managed to crack a few smiles from these tough cookies.
I stay in nyc very frequently, for business and pleasure. After tiring of crappy hotels uptown, downtown, all around town I decided to either stay at the Stanhope (my favorite NY hotel) or the Excelsior which provided a convenient location for my business at hand.
The lobby is lovely. Large but cozy. Very nice. Immediately the place struck me as clean and classy - and wasn't pretending to be.
When checking in I jokingly suggested that they should upgrade me.
Well, upon entering my room I found they did! It was a junior suite and very nice. A cozy entrance with a work-table and large closet welcomed me. Walking thru my french doors I entered the main room. The view out the window was of a brickwall, but so what - im not at the hotel for a view. The bathroom was perfect, even over-the-top. PLENTY of towels.
Now, the bed? WOAH! My cranky back just loved this bed. I slept SO well. Really, I woke up and was just shocked at how well I slept. The blanket was so warm and cozy! I felt like I was at home under my own blanket.
Just a great hotel. Not quite the Stanhope - but definately in the same league.
The Excelsior will have me as a guest again.
The Excelsior was Excellent
My family and I just stayed at the Excelsior for a week and found it to be excellent. The staff was professional, welcoming and courteous, the rooms very nice and spotlessly clean, amazing location and great views! Since we had several rooms that we had booked online, I called the day of our arrival and asked if we could be near each other and they were very accodomating. The only drawback to this hotel is the lack of an in-hotel bar and meal service that is limited to an (expensive) breakfast; however, with a Starbucks across the street and so many restaurants and delis within short walking distance, I wouldn't let that keep you from experiencing this hotel. I travel extensively for business and pleasure and definitely plan to stay here again.
I have stayed at the Excelsior twice during 2003, with one more trip planned. I was very impressed each time. First, the suites are spacious, clean, have great city views, and are very reasonably priced.
Second, the location is ideal--just far enough from too-crowded midtown. Third, the staff is accomodating and friendly. Granted, the breakfast is expensive and there is no complimentary coffee, but there is a Starbucks & several breakfast places within nearby walking distance. I have stayed at several hotels in NYC, the Excelsior is where I will be staying from now on.
Great Location - Awful Service
I live a few blocks from the Excelsior and often gave their name as a recommendation for friends and family who travel to visit me in New York. It wasn't until my parents were here this past weekend that I went for myself and and uncovered that behind the lovely lobby and polite doorman (the only polite employee I met) lies an extremely poorly managed and understaffed hotel.I will list out a few problems. First, due to new airline regulations, my parents bags were sealed by a heavy plastic tag so that nobody can unzip the suitcases. When they arrived at the hotel, they called the front desk to ask that scissors be brought to their room so that they may open their bags. The clueless front desk didn't know if they even had scissors. After a few minutes, my parents were told that they could come themselves to pick up the ONLY pair of scissors in the entire hotel and then they must be brought back immediately. Who needs this after travelling for 9 hours?Second, the front desk was EXTREMELY RUDE. Every interaction with them was ridiculous. Here are a few examples:Question: Can we get a spare key?Answer: I'm busy.Question: The soda machine isn't working, (MIND YOU THERE IS NO MINIBAR) can it be fixed or is there another option?Answer: No. Go to the grocery store.Question: Could someone bring a corkscrew up to our room?Answer: If you want your drinks opened, bring it to the lobby and carry it back up yourself.The tip of the iceberg had to be the 3AM wake up call that went to the room that nobody ordered. Or maybe it was the sudden realization that the room keys had been reprogramed and didn't work anymore. It also could be the snapish remarks from the front desk staff or the lack of a concierge.Unfortunately, Ivan the manager is a very nice man who would like the hotel to run smoothly and have happy customers. He did take all of our concerns, but it was after the fact unfortunately and my parents wonderful NY experience has been tarnished by the Excelsior's rude staff.My advice as a resident of the neighe service is wonderful and warm.
Service WITHOUT A Smile
If you are looking for a helpful, gracious hotel staff, you won't find it here. Except for the woman who manages the breakfast room, every employee was borderline rude. Also worth noting: the lack of complimentary coffee (most hotels in this category offer either in-room coffee makers or complimentary coffee in the lounge); a breakfast buffet that offered bagels and cereal for a ridiculous amount of money; barely-there concierge service; and a nauseating carpet deodorizer (what are they trying to cover up?).On the plus side, the hotel is wonderfully located, the interior is fresh-looking, and the bathrooms are pretty and spacious.I would not recommend this hotel to a friend or family member, and would not stay here again.
Very European in feel. Rooms are small and plain. Warm, comfortable lobby. Great location.
Excelsior Hotel NY - highly recommended
We stayed at the Excelsior Hotel NY with a couple of French friends - and I was a little worried after the previous horrible experiences I had with other NY hotels
that seemed reasonable.
It was very reasonably priced for NY (around $160 / night), great location and very friendly and kind personnel. The rooms were spotless and they had little tastefull things that shows that Excelsior pays a lot of attention to details (like two umbrellas to be used by the guests). The hotel is very close to Central Park, the metro - and it is about 30-35 minutes walking distance from Times Square - a very pleasant and safe walking area. Lots of other less knows places of interest could be found around the hotel.
I would highy recommend this hotel to anyone looking for a good place to stay during a visit to NY.
TripAdvisor Reviews Excelsior Hotel New York City
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