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Travel Blogs from New York City
Just about got all my **** back into my suitcase, don't know what I'm going to do with my new jacket though it's a little bulky. I'm heading out to pick up my city pass so I don't have to waste any time getting it sorted when I get back. It's easier to get to the location from my current hotel than the next one. Really glad I did that, the line was …
What a great time we have had here.
Went to Lion King and Motown on Broadway. Fantastic shows. Went to the Yankee's Baseball Game, great view and Jahziah spent all night looking for Fatty on the diamond. Went to Harlem for a Gospel Tour and fantastic to see other side of Manhatten. Did a City Tour, Statue of Liberty,
Apollo Theatre, Time …
December 20th - 21st, 2008 What an amazing experience! New York City at Christmas time. People? can someone say People? NYC was teeming with shoppers, taxi cabs, and christmas cheer! Our first stop in the city was Macy“s! Feliz Navidad! Bought a new bolsa (purse) and enjoyed Starbucks on the 3rd floor. After cruising Broadway, Times Square and …
Just sitting here on the computer when I should be finishing up my last minute packing! I've been online looking for some last minute trip info. You'd think that I would know absolutely everything about NYC.....I've only been checking trip advisor travel forums every night for the last 4 months.lol Our flight leaves at 6:00 am. What were we …
... While Ryan keeps a check on the stations and how many more stops which entertains him. Next stop Ryan announces and the pair walk up to street level to find walk 20 metres and see Crowne Plaza, They've made it. They chance there luck at an early check-in, no luck. They must leave their bag with the Bell boy which once again leads to a chat about tipping. Ryan and Cirsty head out to explore New York. They are overwhelmed by how many tourists and tour ...
How has this hotel rated in the past?
TravelPod Member ReviewsExcelsior Hotel New York City
The lobby is fantastic.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Very close to train, and buses. Central Park walking distance. Hotel very clean and helpful staff.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Excelsior Hotel New York City
Staff are not very helpful
We stayed in Excelsior at the beginning of Nov 2003 and thus paid top rates because of the London Marathon. At over £250 for the suite per night we were not impressed with the quality. No complimentary coffee or tea for guests who arrive late after a gruelling flight and journey from the airport.
Whatever you do DO NOT BOOK THIS HOTEL THROUGH EXPEDIA or any other agency. We couldn't change our room simply because a) we booked through Expedia b) we paid in advance. Which meant we got completely stuffed and paid more than we had to for an inferior room.
Staff are very unhelpful and downright rude.
Wouldn't recommend this hotel for UK travellers. You would be better off staying elsewhere. In fact we are going back to NY soon but would steer clear of Excelsior.
Good clean hotel which we found to be well located and directly in front of Central Park and the National History Museum. Though we only stayed for three days the room was large and the staff helpful.
Expensive, but good place; gonna try some other one next time though
Stayed from September 10-12, 2003.Booked through the official web site of the hotel, 120Euro a night, reservation worked great, stayed in a nice room in 12th level. Nicely located close to the Central Park, metro station just 100 meters from the hotel, rooms with North View still have a kinda nice view and are absolutely quiet. Very well equipped, with phone in the bathroom, and kinda old-style but classy fashioned, clean. People at the reception were nice, still the room cleaners have no problem to check the room and look into it, for cleaning at 8.30 a.m. Was alright, next time we're gonna try a hotel more downtown though.
Ok, so the service isn't something to write home about. But I managed to crack a few smiles from these tough cookies.
The Excelsior was Excellent
My family and I just stayed at the Excelsior for a week and found it to be excellent. The staff was professional, welcoming and courteous, the rooms very nice and spotlessly clean, amazing location and great views! Since we had several rooms that we had booked online, I called the day of our arrival and asked if we could be near each other and they were very accodomating. The only drawback to this hotel is the lack of an in-hotel bar and meal service that is limited to an (expensive) breakfast; however, with a Starbucks across the street and so many restaurants and delis within short walking distance, I wouldn't let that keep you from experiencing this hotel. I travel extensively for business and pleasure and definitely plan to stay here again.
I have stayed at the Excelsior twice during 2003, with one more trip planned. I was very impressed each time. First, the suites are spacious, clean, have great city views, and are very reasonably priced.
Second, the location is ideal--just far enough from too-crowded midtown. Third, the staff is accomodating and friendly. Granted, the breakfast is expensive and there is no complimentary coffee, but there is a Starbucks & several breakfast places within nearby walking distance. I have stayed at several hotels in NYC, the Excelsior is where I will be staying from now on.
I live a few blocks from the Excelsior and often gave their name as a recommendation for friends and family who travel to visit me in New York. It wasn't until my parents were here this past weekend that I went for myself and and uncovered that behind the lovely lobby and polite doorman (the only polite employee I met) lies an extremely poorly managed and understaffed hotel.I will list out a few problems. First, due to new airline regulations, my parents bags were sealed by a heavy plastic tag so that nobody can unzip the suitcases. When they arrived at the hotel, they called the front desk to ask that scissors be brought to their room so that they may open their bags. The clueless front desk didn't know if they even had scissors. After a few minutes, my parents were told that they could come themselves to pick up the ONLY pair of scissors in the entire hotel and then they must be brought back immediately. Who needs this after travelling for 9 hours?Second, the front desk was EXTREMELY RUDE. Every interaction with them was ridiculous. Here are a few examples:Question: Can we get a spare key?Answer: I'm busy.Question: The soda machine isn't working, (MIND YOU THERE IS NO MINIBAR) can it be fixed or is there another option?Answer: No. Go to the grocery store.Question: Could someone bring a corkscrew up to our room?Answer: If you want your drinks opened, bring it to the lobby and carry it back up yourself.The tip of the iceberg had to be the 3AM wake up call that went to the room that nobody ordered. Or maybe it was the sudden realization that the room keys had been reprogramed and didn't work anymore. It also could be the snapish remarks from the front desk staff or the lack of a concierge.Unfortunately, Ivan the manager is a very nice man who would like the hotel to run smoothly and have happy customers. He did take all of our concerns, but it was after the fact unfortunately and my parents wonderful NY experience has been tarnished by the Excelsior's rude staff.My advice as a resident of the neighe service is wonderful and warm.
Service WITHOUT A Smile
If you are looking for a helpful, gracious hotel staff, you won't find it here. Except for the woman who manages the breakfast room, every employee was borderline rude. Also worth noting: the lack of complimentary coffee (most hotels in this category offer either in-room coffee makers or complimentary coffee in the lounge); a breakfast buffet that offered bagels and cereal for a ridiculous amount of money; barely-there concierge service; and a nauseating carpet deodorizer (what are they trying to cover up?).On the plus side, the hotel is wonderfully located, the interior is fresh-looking, and the bathrooms are pretty and spacious.I would not recommend this hotel to a friend or family member, and would not stay here again.
Very European in feel. Rooms are small and plain. Warm, comfortable lobby. Great location.