Excalibur Stay

I booked a package and was supposed to stay at the San Remo in my (excellent deal) package, well they had been over booked because of several conventions going on all the same weekend, so we got switched to the Excalibur. We had an excellent stay. There was a fantastic veiw from our room of the strip. Across the street was MGM Grand and Tropicana, next to us on one side were The luxor and Mandalay Bay, the other side had New York, and a short tram ride or walk (we chose to walk) were many more of the famous casinos, one right after another. The only thing we ended up driving to was Freemont Street, at night. The staff was helpful, and there was an ironing board and iron in our room. We had a standard room, and it was clean, and well kept up. It was not 'luxurious', but it was also a standard room. We chose not to upgrade, because we were not planning on being in our room much anyway. There were about 200 people all trying to check-in at the same time, but they had signs all over to direct convention guests to a designated spot, it made it much less hectic and we didn't have to wait for our turn. Since the line for non-convention guests was only about 3 people long. We were in our room within minutes. I would stay here again.

Think before you book

I stayed in this hotel thinking that i will be close to all attractions on the strip. Well that was not the case. Anyway, how would you feel if you are spending 2 hrs stading in the queue just to check in. Rooms are okay, though no bath tubs at all. Iron was not available. Remember that if you are going with a kid, never go to these hotel where you cannot get warm milk. No one is ready to warm up the milk for you even you buy from them. would you believe that we faced this problem after we already got warm milk once, later the same shop inside this hotel says that it is against the poilcy? i wonder how come all of their employees are not aware about the policies. I guess i should have stayed at Circus Circus which later i decided to cancel and moved to this hotel. My next visit stay will be either at Bellagio or Circus Circus ( if i am going to travel with a kid).

Fantastic

We resently renewed our vows at the Excalibur and it was the best time we had.The service on the casino floor was pretty good the buffet is the best we have had.The entertainment for the children is far beyond compare.The wedding chapel people were very friendly and went out of their way to help us out.This is far one of the best hotels on the strip.

El crappo

I recently stayed in Excalibur. To start with; there was a line of about 30 people just to check in.When I made reservations, they, of course did not say that there was a way to check in without standing in line for a half hour.

Got to the room. What a depressing dump!

I;ve stayed in motels that were nicer and cleaner.

Did the tourist thing; dinner, shopping, show and came back to take a shower. The bathroom was NOT clean because there were pubic hairs in plain view by the shower! Disgusting! When I told the manager in person, no apology just why did YOU take so long to complain. I was VERY upset at about $100 a nite and to be treated like this. SO, what did they do. They sent someone to clean the room at night!!

I requested compensation for the dirtiness and had to speak up LOUDER so that she would give me 50% off which it wasn't worth $20!

I think that that hotels such as this should be reported to the Better Business Bureau.

Loved staying at the castle.

I have stayed at Excalibur so far twice and will be staying there again very soon. I have been there with my family and also have stay there with my sisters, sister-in-law and daughter. Love the Tourament of Kings and the convience to the MGM, New York New York and the Luxor. Love the casino, don't have a problem getting service if I need it. I have not had any problems checking in or out. Love the rooms.

When in Vegas, spend your Knights somewhere else

We spent 4 nights here recently. Rooms are OK, could be cleaned a little better. The staff seems not too concerned with even basic customer service. We booked 2 mos. prior to our trip, and to our surprise, we realized that we had been billed the wrong amount for our room(their favor). We also found out that they had run the improper amount on not one, but two credit cards. We were charged two and a half the proper price. My wife was up every morning at 6 A.M. trying straighten this out between our bank back east(long distance charges and hotel telephone surcharges)and the front desk. After spending our first 4 days trying to correct this, it was finally rectified. Throughout the entire process, we were spoken to and treated as though we were children by the front desk staff.

we also received a call at 6 A.M. on our second mornig from housekeeping requesting that we get out of bed and check our closet and bathroom for leaks. What a wonderful time we had while having to do the staff's jobs for them. I highly reccommend to anyone that they consider staying just about anywhere but here while in Las Vegas

What a mess

What is a hotel to do ?? My wife and I recently stayed at the Excalibur on a Wednesday night and everything went well. We left the area Thursday morning for business and

were to arrive back in Las Vegas Saturday night. Prior to leaving we checked to be assured our reservations at the Excalibur were confirmed and were told yes. But then on

Saturday we were told that no they had been cancelled. But not to worry said the counter lady we have plenty

of rooms available and at that same rate too..Then why did the lady behind the counter need to retrace why those reservations were cancelled and look for blame while wewere waiting at the front desk ? We were tired, hungry, and eager to donate money to the casino but instead stood at the front desk for 45 minutes while this lady and manager by phone as we were told hunted through records looking

for that infamous "WHY" . Frankly we didn't care why and just wanted a room. This was something they could of checked on later or at least after we had been cared for.

Next time I believe we will just find a better managed hotel and scratch Excalibur from our wish list. We also will inform all future patrons heading that way to avoid this establishment. The two of us think New York, New York or the Luxor were very very nice...We will see them OFTEN....

Ok ... a little outdated...

You get what you pay for... This hotel is a little outdated... Wouldn't be suprised if its one of the next to be torn down and rebuilt. It's not bad, but doesn't really compete w/the properties surrounding it. The pool is the nicest part, they do have a very large pool area, great for kids. This is a hotel to take the young ones too, they have a large game room, and not a very large casino. Also have puppet shows next to the buffet and is geared more towards children in my opinion. The rooms are outdated, and are in need of some new decor.

No bad, reasonable price

My daughter and I stayed at Excalibur and had a good time. The McDonalds on the hotel's lower level was really great, it worked out fine for breakfast if you don't want full service. We also went to the dinner show it was alot of fun. Some bad items: Only showeres no tubs. The air conditioning unit in our room was a little noisy. If you have to check out don't do it close to 11 a.m.! the lines are EXTREMELY long (we didn't) Good points: Staff was friendly, rooms were clean and reasonable. Rooms in the Tower away from the pool were quieter, no kids.

Great place to stay

We had a wonderful time in Vegas .We have three children that loved the pool with water slides and waterfalls. This is a great place to stay nice and clean and the housekeeping service is great. Will stay here again.