Euston Square Hotel
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TravelPod Member ReviewsEuston Square Hotel London
Tiny room, wireless not working, deceiving on expedia
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Expectations were always that the room would be small, given that that's normal for London accommodation. But that wasn't the issue with this experience.
From check-in, the experience with the majority of hotel staff was cold and indifferent. To be fair, we experienced that in many places throughout London, not just here. But I think the disappointment with this particular hotel revolved more around what we thought we were getting and what we got.
AIrconditioning units that automatically turn off after an hour or so, regardless of what you set it to do, and wake the dead every time the pump runs. A bar with no ice and no ingedients to make the "special of the month" - 2 mojitos for 1... as advertised, all day, every day, all month... but not. Cheap and uncomfortable beds. Showers that don't allow much movement other than to stand there and get wet. A continental breakfast service that was acceptable until you asked the staff for help.
I'm okay with budget facilities, but I have a huge issue with lack of hospitality in the hospitality in the hospitality industry. Customer service is all about setting expectations correctly and managing relationships. Hence my rating for this one.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Euston Square Hotel London
Stay Away...Unless you want to be swindled
I never expected to be treated to the old bait and switch at this hotel after reading the reviews. After booking a triple on the phone, we made our entrance 2 weeks later, only to be told that I called and cancelled the reservation. I told the clerk that unless I was suffering from selective amnesia, the cancellation call never transpired, and would he be so kind as to provide details. He couldn't, but he could provide my friends and I with 2 rooms instead of the triple reserved, at the low, low rate of $100 USD more than our reservation. When told that was unacceptable-that we weren't bartering for a reservation made directly with the hotel and not cancelled by me-the staff became irate. This fraudulent song and dance continued with the couple that arrived after us. Only they were treated to the added twist of the hotel manager yelling at them that they should've booked directly with the hotel to avoid this type of hassle. Ha! Ha! We ended up walking two blocks and stayed at the Ibis where the manager took $40USD off the room rates and gave us 2 rooms for the price of the triple at the Euston. Avoid the Euston Square Hotel like the plague!
Nice Staff not great hotel
Stayed here over easter weekend - Staff are lovely as is reception.
Rest of hotel is run-down, dirty, peeling wallpaper and VERY small room. Light bulb in room not working for 4 days despite asking a few times.
There are better hotels
Ok, our expectations where not high going in, but this place was a hole! From website photos we expected the decor to be modern (lobby) & clean - nope! Very run down, gross & smelly! We expected our room (#202 - if get this one, ask for another!) to be small, but when you have to skirt the bed to get to the bath...The hotel states that non-smoking rooms are avialble, we had one, but the room next to ours wasn't & it literally came through the walls at all hours of the night! The windows are so thin that you can hear traffic all night as well as a constant draft & being right on top of a tube station made the noise levels very high! They boast at having 5 levels of rooms, but the top 3 were closed off w/sign in the lift "absolutely no guests on floors 3-5" - later found they were doing construction up there, as on the day we decided to check into something better (after 4 days), there was a HUGE water leak above our room! Soaked all of our stuff & all they did was move us into the room next door - where the smokers were!!! The "restaurant" didn't really exist from what we saw - open for continental breakfast (skip it!) & not much of a kitchen for anything else. The staff is friendly, but not very compentent. The linens are clean; the bed was lumpy; the shower was small but good. The only plus about this place was the location! For 60-70 pounds/night, you can do so much better!
Basic Budget Buster
I Stayed here for one night in February 2004, The receptionists were very polite but were clearly on a Training day (they had to ask someone else what to do all the time) anyway got my room OK, told I was on second floor, lift only worked from one floor (Basement to 1st floor) so had to walk from 1st (reception level) to second floor, which was OK for me (Later found out there was a lot of building work going on in Basement area). Room 214, which overlooked North Gower St/Euston Rd was a basic but tidy small Box with average decoration (typically painted woodchip) and within that box was another much smaller box which was the toilet/shower room , shower had low pressure problems & I made the mistake of allowing the door to this room to slam shut on one occasion which brought down a hail of particals of dirt/grit from the metal corrugated ceiling (Didnt Make that mistake again).Towels/bedding & room were, on the face of it very clean, only one socket (used for TV) + a Shaver socket available in room so had to swap the plugs around when boiling a kettle ect. Alltogether a very basic comfortable budget hotel stay for £60 bed & breakfast for the night, The room I stayed in was quite noisy during the night due to its location on the main Euston Rd and was overlooked by a big Mirrored Office building, I will explore other hotels in area before booking this one again
Good Hotel on a Budget
Stayed in both a triple room & double room during my stay at ESH. If you are looking for a budget hotel for a few days in London, this place will do. Has several tube stations w/ in 5 min walk (Euston Sqaure, Warren Street, & Euston) which will get you to almost any underground destination. Staff is friendly - one asked me on a date. With the rooms, you get what you pay for. Don't expect to pay $100 - $120 and get The Ritz. But water pressure in shower is a plus. I've been all over Europe and normally you don't get more than a few lousy drops.
This one had good pressure & temperature. Both of my rooms smelled like someone just put out a cigerette, but hey, it's Europe -- who doesn't smoke there? If you are allergic, I wouldn't reccomend this hotel. If you have any q's, feel free to email me. Cheers! Amy
Dont Go to this ***
no curtains on the windows,no blinds that worked the office block across the street could practically see me doing everything,felt like david blane. room dirty and smelly.At least the linen was clean and the shower worked. Drug dealers and hookers on the corner every night.overall view ***!if it was only my room that was like this then stay clear of room 409
Euston Hotel The Pits
My family booked at this hotel over the holidays and while if this is luxury and comfort - I feel sorry for London. We arrived jet lagged at 11am, from an international flight certainly not too early for an actual 4 star hotel to at least take our bags, but were parked in the lobby (without chairs mind you) to wait for 3 hours while the rooms were 'cleaned' - as other business and executive travellers piled up, exahustedly leaning on their bags making the 'scandanavian' lobby appear more like a train station in Cairo. When we asked if we could at least leave our baggage somewhere, we were told to wait our place in line - while the receptionist chatted with her boyfriend. After about 15 minutes of this, we asked to see the manager and we were told by a pompous little man that he was the manager - so we could wait, at the other end of the lobby (with 2 chairs occupied by exhausted executive wives) for his convenience. Thank goodness the concierge had some skills, as he finally took our bags so that we could at least find an open coffee shop to sit down in!The rooms, (when we finally got in them) although perhaps recently renovated were small cold and dusty by international standards and room service took over 2 hours, with the service only mixing up our orders TWICE. Needless to say, we didn't bother calling the manager. As if this was not enough, when we finally gratefully checked out (another process that involved 45 minute lines in the marble lobby... marble is not pleasant on the feet for long waits) we returned home to find that although we had confirmed a reservations change with the desk - the hotel billed us for BOTH reservations and is currently in a fight with our credit card company over the charges. In summary, if you want to be ripped off for a false sense of luxury and get attitudes from New York City (I live there) with the service speed of Cairo, do indeed stay at the Euston Plaza hotel. PS: - the staff also went through my bags and stole my american drivers license out of a hidden zippered compartment. Thanks again,Margarita Garcia
I recommend it!
If you are travelling on a low budget basis I recommend this hotel. It has a main subway station very near, the staff is nice and it has been refurbished. In the other hand the rooms can be very hot during summer and if you open the window it can get pretty noisy...
TripAdvisor Reviews Euston Square Hotel London
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