Eurostars Dylan Hotel
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Historical Traveler Reviews Eurostars Dylan Hotel New York City
Pros and Cons . . .
I visited the Dylan on business for three nights - May 18-21.
PROS: Upscale "boutique" hotel as promised. I also got a good rate ($179) for New York, after searching extensively for something under $200 in Mid-town Manhattan. If you ask them, the staff is helpful. Rooms are "hip" and the bathroom IS cool, but like all hotel rooms in NYC, both it and the sleeping room were small. Bed was comfortable and I enjoyed the large T.V. and luxurious robe.
CONS: Upon check-in, with my male work associate checking in right before me, the front desk clerk gave him the last King room (on a high floor as well), even though mine was to be king and his a double. When I checked in and asked what room type I got, she said it was a double and that she'd given him the last King. I pointed out that the reservation was the other way around and she actually said, "Oh, sorry, I just assumed since he was a man, he should get the better room." I was flabbergasted and, since my associate was standing next to me, I didn't want to cause a scene. Truth is, I'm HIS supervisor. She told me they were sold out but could switch me tomorrow if I had all my bags packed again in the morning. Not wanting to be a diva, I went up to my room -- on the second floor -- and quickly discovered the horrible noise from the street directly below. I called down and politely explained to the same clerk why I'd acted the way I did and the delicacy of the uncomfortable situation she'd created. She apologized and again said they could move me in the morning. I went to dinner and, when I returned around 10:30pm, I asked again and miraculously another room had opened up (I wasn't looking forward to re-packing the next morning), so I said I wanted to move before settling in for the night. A bellman was sent to help with my bags and I was moved to a much quieter king room on the sixth floor. Unfortunately, it had two pitfalls: although it was non-smoking, it smelled strongly of smoke during the entire stay (I finally mentioned it and they suggested I leave a note for the maid to spray it, which she did and it helped a little). The other was that the high-speed Internet access didn't work and it required two late-night visits from the engineer to repair. He was very polite and the access was free, so that was good.
The remainder of the stay was trouble-free and I would recommend it mainly based on the value for its location -- we walked to Times Square and it's hard to find a reasonable hotel in Mid-town, plus I felt safe in that area. I would just be sure to request a higher floor, try to check in early (I was there after 6pm, and got "slim pickens") and be sure to make requests if you need anything.
Great location rooms less great
well, there website looks great and is not misleading at all. The lobby really is great and the building is amazing. The downside to this hotel is that the money is spent on the wrong features, I would rather have more utilitarian features over a doorman or grea looking bathroom.
The rooms are very drab, the beds were fine the headboards were great and the furniture was fine. However, the rooms were painted white and kill the mood of the bouitique hotel look. The bathrroms were fine but the unique shower curtain was tough to use. the staff was very friendly and helpful, two individuals even went beyond their roles by walking with us to catch cabs or even calling a car service, however the manager was somewhat less inviting. I would stay her again but the price should be less for what you get. Oh and big surprise just down the street is a starbucks! if you are willing to spend the cash go for it but there have to be better options.
Friendly and chic- going back!
I stayed at the Dylan in October and have not been able to stop raving about it. My fiance and i are going back for a romantic weekend and will enjoy every inch of our well decorated room. we liked that the staff was friendly, young and stylish. it is our nyc hotel.
A good hotel in a great location
A good hotel with good facilities. The location is superb being only 200 yards from Grand Central and equally close to 5th Avenue. We enjoyed our stay very much.
Enjoyed My Stay at Dylan
Very rarely do I post a review for a hotel I've stayed in, but Dylan is the exception. Very nicely built and love the boutique style entrance.
I thought the bathrooms were really nice and set the room apart from any other hotel I have stayed in NYC. Highly Recommend!!!
Bad Service, Terrible Rooms, Don't Stay Here
AWFUL! The service was inattentive and non-responsive. The room was very very cold and they could not heat it up because of the high ceilings. Room service always delivered late and the accounting was wrong, I had to call them back and firmly request a refund for items I did not take from the mini bar. It's also simply put, pretty creepy.
Stayed one night at the Dylan, August 27,2003. It is a very ordinary hotel despite the attempts at being trendy and upscale. The room was small, clean with a comfortable bed. Bathroom was shower only with a unwieldy curtain and a pretentious basin sink. Few ammenities provided.No view from window. Staff was polite. There are better hotels in the city for the price.
Poor value and service
Stayed in June 2003. No restaurant just bar snacks, contrary to website information. Breakfast appalling, may harm you! Indifferent service at best. Staff more interested in their image than guests. Noise from street constantly from delivery and rubbish vehicles. Best thing was central location. There must be better vfm elsewhere.
Nice furniture, too bad nothing works
I stayed at the Dylan while on business August 6-8. One of my "must-haves" for a business hotel is high-speed data access. Upon checking in, I double-checked that my room was equipped. "Yes", I was told. I walked in, set my briefcase down and left for dinner. Upon my return, I discovered that the carpet was soaked and the papers in my bag were wet as well. To top it off, the Internet connection was not working. Calls to the front desk and maintenance confirmed that the network connection in some rooms had been down for a while (before I checked in) and that my room had been flooded the previous morning - they sold me a room they knew had a wet carpet!! As the hotel was completely full, they could not move me until the next day, but comp'ed my night's stay - poor compensation for someone on an expense account.
The second room's toilet was broken, requiring me to lift the back lid to activate the flushing mechanism. Additionally, the "quiet" street had trash being loaded and compacted all night and the restaurant breakfast was an afterthought - dirty tables, an inattentive buffet attendant completes the picture. I will never stay at the Dylan again.
I am discovering a trend among "boutique" hotels that the furniture is quite nice, but the maintenance and service do not match.
Great hotel and i will certainly return
We stayed at the Dylan in June of 03 and had a terrific time. When booking the hotel I was warned about most of the boutique hotels in Manhattan, (snooty empolyees, uncorfortable accomadations, etc.) but upon arrival I was greated by the desk clerk graciously. There was a doorman, unlike some other hotels. The rates were competitive for the area (41st b/w lexington and park ave.) Due to the small street the traffic noise was non-existent. We had a luxury king with a very comfortable bed. The lighting in the rooms was fabulous, as were the bathroom accessories and fixtures. Room service was quick and the front desk brought ice up in very little time at all. If I had to complain about one thing, the drinks in the lounge and the mini bar was a little expensive. There was a $200 incidental deposit which also seemed steep.
All in all we loved it and will return.
TripAdvisor Reviews Eurostars Dylan Hotel New York City
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