Hotel From Hell

This has to have been the worst hotel I have ever been in. To start with we were met with unfriendly, non-native staff. Our booking appeared to have been lost. They gave no positive signs that our booking actually existed until they handed my wife and I a key. The room numbering of this hotel is a joke. Signs point you in the wrong direction. Leaving you walking up and down corridors that seemed better placed in an Agatha Christy novel. To say we were disappointed when we opened our hotel room door was an understatement. Compared to what we were expecting from internet pages our room was like from a third world country. Although a swimming pool is attached to the hotel this is ran by a separate company of whom you must pay to use this facility along with the gym. In addition, the so called Jacuzzi was surrounded by traffic cones from the street. I assumed it was out of order but I dared not look. The coach transfer driver insisted that his bus was full though it was evident that there was ample room for us both and more. Defiantly we boarded the bus regardless what he told us. The car park is more reminiscent of a scrap yard with cars abandoned in any free spot even between trees and grass verges. Somehow I wondered if my car would even be there on my return. Overall I have to say for the combination price of a night stay near Gatwick and a week parking the price was fair. However the hotel does not live up to any representation available through booking agencies.

It's a fair stay !!

We had a great price for our stay at this hotel with parking. It was a great way to start our holiday. Hotel is a bit worn at the edges, and car park was very full, but otherwise ok.

Great for jetlagged travelers

A short complementary bus ride from the airport. My girlfriend and I stayed here as she was flying from Canada and was going to be jet lagged. It is located a good 15 minute walk from the center of the town. Where you can eat and buy stuff you need. Room was fine for price and duration of stay. Not much to do but perfect to rest up before heading off to europe.

Disgraceful - pack a tent instead

We booked one night in this hotel which included 14 days car parking whilst we jetted off on our annual holiday.

We were appalled by this hotel - the desk staff went out of their way to be unhelpful.

Although we had booked through our tour operator (Thomas Cook) we still had to pay for 1 extra days car parking due to our flights spanning into day 15.

We booked a room for 4 (2 adults, 2 children) - we had to negotiate a smoky, packed bar area to get to our room.

There was a double bed and a sofa bed - my son sat on the sofa bed and fell through the springs onto the floor. When we looked, the springs were all broken and had been replaced with cable ties.

We ate in the restaurant - rather we paid for some inedible gloop which had been sitting under the hot lights all day by the looks of it. I had a piece of chicken which was so hard I couldn't cut it.

The car parking is a joke - you have to circle the car park untl somebody moves their car and then quickly hop into the space - there simply is not enough spaces.

There is no security that we could see - anybody can walk in off the street unseen - most areas of the hotel grounds are in partial darkness - a thieves delight.

Frankly, we were surprised to see our car still there on our return - nobody saw us get in and leave, we could have been anybody.

Don't stay in this hotel - its isn't worth it - BCP actually worked out cheaper - we would rather have gotten up early and travelled there instead.

Rating of Terrible too kind

Our family of four adults stayed in this hotel due to an early flight the next morning. Most unpleasant way to end a delightful 2 week holiday. We had reserved 2 rooms: one with 2 singles for our 2 'kids' (one boy, one girl) and one with a double, preferably close together. They were presented with a double bed to sleep in for their room's accomodation, not the 2 singles we had booked. They were moved to a room with 2 singles in another wing of the hotel which had mystery stains on the lampshades and lamp bases that looked suspiciously like blood splatters! Both rooms reeked of damp and mould (as did most of the hotel) and were filthy, particularly the bathroom floors. The sheets, which looked clean, fortunately provided a method of grasping the filthy blanket without actually having to touch it with your bare hands. Breakfast was included in the admittedly inexpensive room price, but most of the items on the breakfast menu arrived after the majority of the guests had to leave due to tour buses departing, planes to catch etc. We were a bit later than the others and had a chance to sample the breakfast: greasy, overcooked and inedible. We had "reserved" space on the 9 AM airport shuttle for the next morning. When we arrived 5 minutes before 9, the shuttle was nowhere to be found. Inquiries at the front desk produced the vague "oh you must have missed the bus". Since we had a plane to catch, we phoned for a cab, which arrived about one minute before the very late shuttle finally showed up to pick up it's passengers, 25 minutes later than scheduled. Our 13 pound cab fare could have been avoided if the shuttle driver had been in communication with the hotel staff to let them know he had been delayed by a traffic jam at the airport. The only saving grace in this disgraceful hotel was the front desk staff, at check-in and check-out: they were pleasant and friendly, unlike the wait staff in the restaurant. Not a hotel I will ever visit again for whatever reason!

Would definately have preferred to sleep in the airport

Had booked this hotel for an overnight stay because of a very early check in. The hotel was filthy, smelt damp and the furnishings, fixtures, fittings and decoration were all worn and revolting. The gardens were dire.

Fortunately the sheets appeared clean.

Don't stay at this hotel - if you do, expect them to pay you.

Terrible, the airport is cleaner.

We had reservations at the Europa the last night of our two week tour of Great Britain. The only good comment I can make about the hotel is that they agreed to refund our money. We opted to check out within 10 minutes of checking in. The wall paper is peeling off of the walls, the carpet is worn down to the backing, the furniture is thread bare, and it is very dirty. It is a dark, gloomy, filthy place. Our party of six, including two children, agreed that we would rather sleep in the airport. It is by far the worst hotel I have ever stepped foot in.

Try to avoid staying here

We were looking for a reasonable room rate for our family of four near the Gatwick airport. Fortunately, we stayed in this hotel only one night before our return flight in the morning.

Although promised a non-smoking room with two double beds, we were given a room with one double bed and pull-out sofa, peeling wallpaper, worn out furniture, towel sets for two individuals despite the reservation for four... Trying to get sandwiches after 10 pm turned out to be a very complex, expensive affair with very rude front desk staff. Very loud, smokey lobby/bar. All in all, I'd avoid this place if at all possible.

Served purpose but not a bit more

We needed somewhere inexpensive that would sleep 3 adults near the Gatwick hotel for a layover which is about impossible so it seems. Saw a pretty good review for this hotel and the price was way below most others (85GBP for a triple). There were more kids here than Disneyworld and they enjoyed running the halls. I could feel some of the springs in the mattress so it was not the most comfortable bed of my journey. To top it off our key quit working and we had to make sure someone was in the room at all times to get back in. The staff was unable to produce a working key. The shuttle driver is about the unfriendlist fellow I have encountered in a long time. I am a petite 100 lb. lady and despite my difficult struggle to lift my luggage on to the bus he just coldly stared at me. On the upside: the hotel was clean and provided us with inexpensive accomodations which was the desire goal. The food from the bar was surprisingly good so we had an enjoyable dinner. Just realize this hotel is rated a moderate and it is just that. I gave it a 3 because it is really what it claims to be but don't expect anything more.

Nice place, but pricey (and isolated)

Stayed at the Hotel Europa - Gatwick for one night due to a missed connection at Gatwick. I hadn't been to England in several years and wasn't too upset about having to spend a day there...the gal at the kiosk suggested the Europa, since it was close. The hotel is very nice, the staff working at the time was actually British, but the food wasn't (both good things.) My room was quite comfortable and had several of what I'd consider "upgrades" like a robe, hair dryer, and movie channels--although it was a standard room. I had a view of a pretty courtyard. However, it was not exactly luxurious, and with a rate of over $200, I felt it was overpriced. I realize that London is an expensive area, but come to find out that Gatwick airport (and hence, the hotel) are something like an hour and a half from Central London---unlike Heathrow--and being that far from the City it seemed like you should be able to expect more value. There's also not too much around there, so not only are you far from London but you're far from any sort of town that I could find. I must be fair and point out that getting back to Gatwick the next evening was a breeze! They have a courtesy shuttle and it runs frequently...like 5-10 minutes away.