Europa Gatwick

Address: Balcombe Road, Crawley, West Sussex, England, RH10 7ZR, United Kingdom | 3 star hotel
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This 3 star hotel, located on Balcombe Road, Crawley, is near Wakehurst Place.
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    Historical Traveler Reviews Europa Gatwick Crawley

    Hotel From Hell


    This has to have been the worst hotel I have ever been in. To start with we were met with unfriendly, non-native staff. Our booking appeared to have been lost. They gave no positive signs that our booking actually existed until they handed my wife and I a key. The room numbering of this hotel is a joke. Signs point you in the wrong direction. Leaving you walking up and down corridors that seemed better placed in an Agatha Christy novel. To say we were disappointed when we opened our hotel room door was an understatement. Compared to what we were expecting from internet pages our room was like from a third world country. Although a swimming pool is attached to the hotel this is ran by a separate company of whom you must pay to use this facility along with the gym. In addition, the so called Jacuzzi was surrounded by traffic cones from the street. I assumed it was out of order but I dared not look. The coach transfer driver insisted that his bus was full though it was evident that there was ample room for us both and more. Defiantly we boarded the bus regardless what he told us. The car park is more reminiscent of a scrap yard with cars abandoned in any free spot even between trees and grass verges. Somehow I wondered if my car would even be there on my return. Overall I have to say for the combination price of a night stay near Gatwick and a week parking the price was fair. However the hotel does not live up to any representation available through booking agencies.

    It's a fair stay !!


    We had a great price for our stay at this hotel with parking. It was a great way to start our holiday. Hotel is a bit worn at the edges, and car park was very full, but otherwise ok.

    Great for jetlagged travelers


    A short complementary bus ride from the airport. My girlfriend and I stayed here as she was flying from Canada and was going to be jet lagged. It is located a good 15 minute walk from the center of the town. Where you can eat and buy stuff you need. Room was fine for price and duration of stay. Not much to do but perfect to rest up before heading off to europe.

    Disgraceful - pack a tent instead


    We booked one night in this hotel which included 14 days car parking whilst we jetted off on our annual holiday.

    We were appalled by this hotel - the desk staff went out of their way to be unhelpful.

    Although we had booked through our tour operator (Thomas Cook) we still had to pay for 1 extra days car parking due to our flights spanning into day 15.

    We booked a room for 4 (2 adults, 2 children) - we had to negotiate a smoky, packed bar area to get to our room.

    There was a double bed and a sofa bed - my son sat on the sofa bed and fell through the springs onto the floor. When we looked, the springs were all broken and had been replaced with cable ties.

    We ate in the restaurant - rather we paid for some inedible gloop which had been sitting under the hot lights all day by the looks of it. I had a piece of chicken which was so hard I couldn't cut it.

    The car parking is a joke - you have to circle the car park untl somebody moves their car and then quickly hop into the space - there simply is not enough spaces.

    There is no security that we could see - anybody can walk in off the street unseen - most areas of the hotel grounds are in partial darkness - a thieves delight.

    Frankly, we were surprised to see our car still there on our return - nobody saw us get in and leave, we could have been anybody.

    Don't stay in this hotel - its isn't worth it - BCP actually worked out cheaper - we would rather have gotten up early and travelled there instead.

    Rating of Terrible too kind


    Our family of four adults stayed in this hotel due to an early flight the next morning. Most unpleasant way to end a delightful 2 week holiday. We had reserved 2 rooms: one with 2 singles for our 2 'kids' (one boy, one girl) and one with a double, preferably close together. They were presented with a double bed to sleep in for their room's accomodation, not the 2 singles we had booked. They were moved to a room with 2 singles in another wing of the hotel which had mystery stains on the lampshades and lamp bases that looked suspiciously like blood splatters! Both rooms reeked of damp and mould (as did most of the hotel) and were filthy, particularly the bathroom floors. The sheets, which looked clean, fortunately provided a method of grasping the filthy blanket without actually having to touch it with your bare hands. Breakfast was included in the admittedly inexpensive room price, but most of the items on the breakfast menu arrived after the majority of the guests had to leave due to tour buses departing, planes to catch etc. We were a bit later than the others and had a chance to sample the breakfast: greasy, overcooked and inedible. We had "reserved" space on the 9 AM airport shuttle for the next morning. When we arrived 5 minutes before 9, the shuttle was nowhere to be found. Inquiries at the front desk produced the vague "oh you must have missed the bus". Since we had a plane to catch, we phoned for a cab, which arrived about one minute before the very late shuttle finally showed up to pick up it's passengers, 25 minutes later than scheduled. Our 13 pound cab fare could have been avoided if the shuttle driver had been in communication with the hotel staff to let them know he had been delayed by a traffic jam at the airport. The only saving grace in this disgraceful hotel was the front desk staff, at check-in and check-out: they were pleasant and friendly, unlike the wait staff in the restaurant. Not a hotel I will ever visit again for whatever reason!

    Would definately have preferred to sleep in the airport


    Had booked this hotel for an overnight stay because of a very early check in. The hotel was filthy, smelt damp and the furnishings, fixtures, fittings and decoration were all worn and revolting. The gardens were dire.

    Fortunately the sheets appeared clean.

    Don't stay at this hotel - if you do, expect them to pay you.

    Terrible, the airport is cleaner.


    We had reservations at the Europa the last night of our two week tour of Great Britain. The only good comment I can make about the hotel is that they agreed to refund our money. We opted to check out within 10 minutes of checking in. The wall paper is peeling off of the walls, the carpet is worn down to the backing, the furniture is thread bare, and it is very dirty. It is a dark, gloomy, filthy place. Our party of six, including two children, agreed that we would rather sleep in the airport. It is by far the worst hotel I have ever stepped foot in.

    Try to avoid staying here


    We were looking for a reasonable room rate for our family of four near the Gatwick airport. Fortunately, we stayed in this hotel only one night before our return flight in the morning.

    Although promised a non-smoking room with two double beds, we were given a room with one double bed and pull-out sofa, peeling wallpaper, worn out furniture, towel sets for two individuals despite the reservation for four... Trying to get sandwiches after 10 pm turned out to be a very complex, expensive affair with very rude front desk staff. Very loud, smokey lobby/bar. All in all, I'd avoid this place if at all possible.

    Served purpose but not a bit more


    We needed somewhere inexpensive that would sleep 3 adults near the Gatwick hotel for a layover which is about impossible so it seems. Saw a pretty good review for this hotel and the price was way below most others (85GBP for a triple). There were more kids here than Disneyworld and they enjoyed running the halls. I could feel some of the springs in the mattress so it was not the most comfortable bed of my journey. To top it off our key quit working and we had to make sure someone was in the room at all times to get back in. The staff was unable to produce a working key. The shuttle driver is about the unfriendlist fellow I have encountered in a long time. I am a petite 100 lb. lady and despite my difficult struggle to lift my luggage on to the bus he just coldly stared at me. On the upside: the hotel was clean and provided us with inexpensive accomodations which was the desire goal. The food from the bar was surprisingly good so we had an enjoyable dinner. Just realize this hotel is rated a moderate and it is just that. I gave it a 3 because it is really what it claims to be but don't expect anything more.

    Nice place, but pricey (and isolated)


    Stayed at the Hotel Europa - Gatwick for one night due to a missed connection at Gatwick. I hadn't been to England in several years and wasn't too upset about having to spend a day there...the gal at the kiosk suggested the Europa, since it was close. The hotel is very nice, the staff working at the time was actually British, but the food wasn't (both good things.) My room was quite comfortable and had several of what I'd consider "upgrades" like a robe, hair dryer, and movie channels--although it was a standard room. I had a view of a pretty courtyard. However, it was not exactly luxurious, and with a rate of over $200, I felt it was overpriced. I realize that London is an expensive area, but come to find out that Gatwick airport (and hence, the hotel) are something like an hour and a half from Central London---unlike Heathrow--and being that far from the City it seemed like you should be able to expect more value. There's also not too much around there, so not only are you far from London but you're far from any sort of town that I could find. I must be fair and point out that getting back to Gatwick the next evening was a breeze! They have a courtesy shuttle and it runs 5-10 minutes away.

    TripAdvisor Reviews Europa Gatwick Crawley

    2.00 of 5 stars Fair

    Travel Blogs from Crawley

    Off to Spain

    A travel blog entry by jamestug on Dec 21, 2014

    8 photos

    ... packed with people. The line just to get to the line to check in luggage stretched the entire length of the airport. It was crazy the amour of people flying and we were lucky to hear 'flying to Barcelona' shouted out so that we could cut the queue. It was lucky we did, passing through customs we moved straight to the gate an only just made it, despite having arrived at he airport incredibly early.

    Planning a Sightseeing Tour of London

    A travel blog entry by fergusbrandon on Dec 18, 2014

    ... club together the places of interest that lie close to each other in one area so that once you reach that area in the morning, you will not need to commute far to go to another area in the day and you will be able to cover three or four attractions of the area easily.

    For example, you can plan to visit the Tower of London and the Tower Bridge on one day since both of them are close to each other and just a short distance from the River ...

    The Eye of London, London Eye!

    A travel blog entry by matt_haz on Nov 13, 2014

    1 photo

    Day 13: November 13th

    Today Both Harry and I rose nice and early for one last tour around a part of the United Kingdom. Harry had organised a Bicycle tour around London that we could do ourselves. After weaving our way through the back streets of London we returned back to the hotel ready to set off on our last day in London. Today we went shopping and sight seeing due to our flight doesn't leave till 1.40 early tomorrow morning. It was ...

    Recap of my weekend

    A travel blog entry by jessica.schiesl on Sep 29, 2014

    2 comments, 12 photos

    ... this because the rain stopped so I went for a bike ride. It felt so cool riding on the left side of the road! I caught on pretty quick. I am at McDonald's again sucking up all the free WiFi that I can get, waiting for Katrin to tell me she is home. I got to Skype with Adrian today :) he showed me all the goodies he bought while in Italy and said he did not get anything for me. Oh well, guess I get to save some money too. :P

    Bye for now! Check out my pix ...

    Day 2

    A travel blog entry by sharnielizabeth on Jun 19, 2014

    13 photos

    ... a street similar to Hardware Lane in Melbourne. But Brick Lane is famous for curries. Actually London is famous for there curries so I was told. We stopped down there for tea and I must say being Italian and never having had tried curry before (yep you herd right) it was amazing. We did roll home but hahaha. From leaving the house at 9am n getting home at 9.30pm I say we completely rode ourselves off and slept like babies that night. Until tomorrow goodnight ...