Euro Hotel Queens
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Historical Traveler Reviews Euro Hotel Queens London
Hated every minute
I stayed at this hotel whilst on a school trip. We arrived later than scheduled, and yet we still had to wait approximately half an hour until we were able to go into our rooms. Arranged by the school, we were sharing double rooms with a friend, and after all our rooms had been allocated, me and my friend still didn't have a room! So then, we had to wait an extra ten minutes or so until they found us our room. We went up to the room, and saw we had a double bed, which we hadn't paid for. It was a big let down staying here and I wouldn't reccomend it to anyone.
Misconduct through online booking
I booked 2 rooms at this hotel via the hotels UK website, which displayed a full description of the hotel as well as photographs. I was emailed confirmation and gave my debit card details as security.
On arriving at the hotel I was told there was no record of my reservation and that the hotel was full. I explained how I had booked and the staff gave me no advice or alternatives. The manager eventually surfaced and was quite pleasant to begin with. He said he doesnt advertise on websites, they use his hotel without his knowing and the booking system can sometimes be a few minutes out. This was complete rubbish and I have since checked the advertising policy and found he must pay to be listed.
I asked the manager to sign a letter stating that I did not stay at the hotel in case a fee was charged to my card. He refused and became quite rude.
I believe that this is potentially an on-going scam that the hotel uses and I have spoken to my bank to warn them in case a charge appears.
The hotel is unethical and I would not recommend it to anybody. We ended up in a small B&B next door which was very basic but the manageress was friendly and helpful and honest. I would much rather give her my money than the man at the Queens Hotel.
It is ok for the price
I read lots of disappointing reviews of this hotel on other websites so i was very dubious as to what to expect. It was fine. We paid £12 each per night for a triple room. It was clean tidy and it was cleaned every morning. The only problem was the breakfast. It said on our booking that it was full english. When we went up for breakfast it was continental. We kept asking the people at reception and they said to go at a certain time this did not help, it was still continental. It was not until the day of departure that we saw people actually asking the 'waiters' for their full english and they received it. I was not impressed as the waiters had been the ones we asked on reception and they did not tell us we had to ask. So if you book this hotel and full english is included go and tell the waiters in the restaurant that you want full english otherwise youll end up with croissants, bread, cheese slices and slices of ham. Other than that it was fine. i would book again knowing i must ask for full english.
Terrible place i advise you not to go there, when i arrived there was only one sheet on the bed i had to argue with the managment to get another sheet.The continental breakfast is a laugh on the table was one plate of ham one of cheese some rolls if you were lucky a bowl of cerals but no small bowls. No tea spoons, and no heat in the rooms plus the lift was broke.
Arrived at 3pm and rooms were not ready. Heating in the bar was unbearable and staff did not seem aware of how to switch it off. When we finally got our room it stank of smoke. Furniture was very old and worn looking. Bathroom was grotty. Windows old and worn and locks broken. Matresses well worn. Reception area is quite nice but when you enter the hotel it has not been properly maintained. Carpets are covered with cigarette burns in various corridors. Because of rain, there was a substantial leak in our room. A further leak beside the bed began. There was also a leak in the corridor between rooms and the water was running from a light fitting. Got a new room in which the heating didn't work. Every time I visited reception there were guests complaining. Staff did not appear interested in complaints and made execuses. It seemed that they were used to making these execuses and just rhymed them off. This place seems to be one disaster after another. Anyway, glad to be out of that place and my recommendation is to stay well clear.
After booking a large number of rooms for a Conference being held locally I wondered what I had let us all in for. All I can say is that it could be ok if:
the rooms were checked regularly, regular maintenance was carried out on rooms; competent staff operated the reservation/check in computer; door locks/keys were working - especially late at night;action instead of apologies; bar open with a variety of drinks available; and I am still waiting for a refund for 20 people.
Check-in took forever since the staff did not seem to know how to use the computer. First room (52) was uninhabitable - soggy carpet, peeling wallpaper (mould/damp). Took an hour to change room. That one had blocked sink, dirty windows, broken shower screen, bare wires coming out of the walls. No hot water in many rooms. Breakfast inadequate/"cheap" (and note continental, not full as stated). Bar only had Guiness and service off the bottom of the scale. I checked out a day early. Serious maintenance and management issues that need to be resolved. Go elsewhere!
I read the 2 rewiews after booking the queens hotel, and I was afraid, what to found there. But this hotel is really not so terrible as desciped in the 2 reviews. OK the tv was not working because no remote control and antenna cable, the water cooker is not working. But the beds were perfect and the cleanness were ok. The bathroom was not new, but usable. I nothing noticed about the asylums. So for tourists, which are using the hotel room only for sleeping - it can be used. The breakfast was not very good, because the variety was very small.
Go there at your peril
I stayed at this hotel and it was terrible. In fact it is the very worst hotel that I have ever stayed in. I checked out the website and the photographs before going and it looked okay. But don't be fooled. There was dust everywhere, a lot of the numbers on the room doors were missing (my first indication that all was not right), there were cables hanging from the corridor ceilings, and the corridor carpets had obviously not been vacuumed for some time. Once in my room, I found that there was only one electrical socket and there was a large hole in the side of the TV, an obvious safety hazard. I complained and was given another room which was a little better but not much, although the linen was clean. None of the windows on any of the rooms locked which meant they could be opened from outside. There was shouting and swearing by fellow residents and a lot of noise until the early hours of the morning. The bar had hardly any drink and what was there was kept locked behind a metal grid. I found out the next day that the hotel is used for asylum seekers. I moved out the next day and would never go back. I would not wish on anyone what I went through. I cannot stress highly enough that you go there at your peril!
We stayed at this hotel for one night on the 27th may, we picked this hotel because it was near to the venue for the Bruce Springsteen concert, we did'nt arrive till 11pm when the concert had finished otherwise we would have tried to get somewhere else. The reception area looks very nice(looks can be deceptive). The hotel is full of asysum seekers. We were on the fourh floor, the lift was out of order. We were left to find our own way to the room. The room was clean but shabby, corridoors very tatty. No hope of a good night sleep at 3am doors were slamming people were shouting and swearing and knocking on doors. Did'nt stop to find out what breakfast was like could'nt wait to get out. Would not recomend this hotel to worse enemy.
TripAdvisor Reviews Euro Hotel Queens London
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