Esturion Hotel & Lodge
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TravelPod Member ReviewsEsturion Hotel & Lodge Puerto Iguazu
Old fashioned hotel but very nice
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Esturion Hotel & Lodge Puerto Iguazu
Very Very Average Hotel
10 mins walk from the town centre where all the bars and restos are. Quite safe to walk it at night (or at least I thought so).
Hotel itself however is positively average:
- poor internet facilities (two ancient PCs with time doled out in 20 minute chunks) - plenty places in te town however.
- It is a 20 minute drive to the falls - which are certainly worth the visit.
- Bar was poorly stocked and not very good generally.
- Restaurant seemed to never open.
- Room was quite average really and smelled of mould (the climate in that region is very humid however). Wasn't very impressed but it was at least clean.
- Pool area was quite smart however... very nice!
All in all, I would chose another place next time. This place was very expensive for what it is... an average tourist hotel needing a bit of refurb!!
Hope this helps
Worst front desk service I've experienced.
My husband and I stayed at the Esturion Hotel during a recent trip to Iguazu Falls. We could not believe how inept and unresponsive the hotel staff was. No matter what topic or issue we brought up, they were either unable or unwilling to provide assistance. For example, the day before we were leaving we asked the desk if they could arrange for a shuttle to take us to the airport. They said we had to call a company ourselves. I asked if they could give me a name and phone number and the desk clerk replied I could call any of the local companies. I was somewhat taken back and tried a few more times to get more information but finally decided to give up before I jumped over the desk to throttle the man. A little while later, I returned to the desk and asked to speak to the manager. They called the clerk I had been speaking with before. I told him I wanted the hotel to call a shuttle for us. For some reason, he agreed and made the arrangements I had asked for in the first place. It was this way with every bit of help and information we requested. And none of the people behind the desk wore name plates - a practice I find unprofessional.
Too much work to be done at this hotel
A really nice hotel from the outside. Excellent location and magnificent views, but the problems start with the front desk staff.
I booked 2 months before my stay. I even spoke to the reservations manager by phone twice asking for a nice view room. They have 3 room categories; I went for the middle one because it is supposed to be a totally remodelled room. When we arrived we got a room in a bottom floor (no view at all) and with a highly depresive smell. The hallway carpet was dirty and moisty, you could even see the water drops falling from the ceiling. The room was clean but the humidity smell was untolerable. I upgraded and got the room I was expecting for 35 USD more per night (otherwise I would have changed hotel). My dissapointment is since I had personally talked to the manager, why didnīt he recomended me from the beginning to book the higher quality guestroom? He knew how the bottom storey look and smell like; he knew what I was asking for.
The service at the bar could take ages sometimes...the waiters and polite and nice, but way too slow. You may have eggs with your breakfast, the problem is that there is no info sign leting you know this. Once I found that out, it took up to 15 min for them to make a couple of fried eggs, because the cooks were too busy chopping fruit for buffet.
The front desk staff way too slow as well. They do not have updated info on some local tourist activities, not very friendly.
A major administrative change has to be done at this hotel.
Just enough for the basisc.....
I stayed at Esturion for 2 nights. From the outside, it's a really beautiful hotel. When you pull up and get out of your vehicle, if you look to the right, you have a gorgeous view of the pool and the beatiful mountains and river.
The lobby area is very nice with the restaurant to the left and the bar to the right. Check-in was pretty smooth. My room was on the bottom floor. It was a nice sized room with a neat little patio. It was so beautiful out there.
The room smelled a little damp, but I heard from the rest of my group that all of their rooms smelled that way too. The bathroom was pretty simple. The problem I had with it was that it had little ants all over the sink area.
Overall, I was pleased. The hotel served its purpose enough for me to shower and sleep.
Oh, the breakfast was wonderful. It was one of the best breakfasts I had in a hotel in Argentina. The fruit was so sweet and they had a huge variety of fresh juices.
Overall, the stay was nice. Nothing spectacular....nothing bad.
The Esturion is a good, but not great hotel. My stay there was pleasant but not memorable, and while I wouldn't disuade someone from staying there I wouldn't go out of way to recommend it either.
The best aspect of the hotel is the service. All employees were very friendly and helpful. The hotel also strives in this area: same-day laundry is available (and was done without a problem), pool-side and looby-bar service is quick and courteous, and the free breakfast buffet is extensive.
The public areas are clean, and I saw no signs of construction. There is an outdoor pool with views of the river, but the deck chairs are solid wood with no cushions and quite uncomfortable. Go for the hammocks.
My room was functional. The bed was comfortable, and the bathroom spacious and clean. The decor appeared worn, and there is no couch (there is a desk with chair and another lounge chair). The TV has limited channels, all in Spanish with poor reception. And there is one choice for the AC: on or off, and it did not control the humidity very well.
The location is either a neutral or negative factor. I walked to town a lot to eat, and it's at least a 15 minute walk, which after a day in the heat at the falls is not fun. Beyond mini-marts there's not much between the hotel and town. If you're eating in the hotel and taking organized tours then the distance to town probably isn't a factor.
Great place once we upgraded
The standard room they gave us was terrible. We upgraded to a much better room and had a great view of the river. The pool and bar was nice. Downfalls, there was some construction when we were there. Spend the extra money on the upgrade it is worth it.
I spend two nights in the Esturion Hotel and I would highly recomended.
It has very nice views to the river and rainforest. It is very new, nice decoration and a big swimming with views. The roomds are big and have a terrace.
You can walk to the town centre (very small) only five minutes walk to the shops.
The breakfast and dinner are good as well and the caipirinas!!.
But be patient with the service: we had to wait for the check in and the waiters were a bit slow.
Overall I woulg highly recomended. I would go again.
We went to see the Sheraton and it's got amazing views but it's very old, furniture horrible (white plastic table and chairs in the terrace) and horrible sofas. It's overpriced and at night you don't see the waterfalls.
An unfriendly construction site
We have been booked in this hotel by our BA tour operator. When we arrived at the hotel at lunch time, we did not note the (much needed by the way) construction going on, as everybody was having lunch. We had to climb over open pavements and boards and down a dirty staircase, carring our luggage, to find a room in a somewhat desolate condition, out of time and not cleaned. They let us change room to another, bigger room, but not clean as well. The door to the toilet could not been opened, as the toilet was half in the room. We however had a nice balcony going to the river and thus decided to stay all the same, as we had booked for only two nights. Then construction works started again and the whole building was trembling from the hammering. We longed for the swimming pool after time in the cool Andes parts of Argentina, so we thought lets go to the pool, have lunch and relax. But then, we found the pool empty, under construction as well. We complained with the reception but they got angry at us and ignored us. We asked to speak to the manager and explained to him. We told him, that where we come from, guests are informed about such major constructions going on. He just told us to call our tour operator, not very helpful either. Fortunately our tour operator (Ripio Turismo) within 20 minutes changed us to the beautiful Cataratas Hotel without charging us for the upgrade. He had not been informed by the hotel when he made the reservation for us.
A Nightmare Stay
When we first arrived we checked into a room with cigarette butts and urine left in the toliet. The room obviously had not been cleaned. Then we moved to anohter room which was cleaner, but the ac did not work. We decieded to stay anyway because we would only be there for two nights. When we came back from dinner bugs were all over the bed. They moved us to another room where they where doing construction. There were actually bugs in that room also, but we were exhausted by that point. The electricity went out while we where there and so they forgot to give us our wake up call, leaving us only ten minutes to pack and get ready to leave. The pool had been drained when we arrived. The truth is the lobby is beautiful, but the hotel is not. You are impressed when you first arrive, then are dissapointed when you get to your room, and the staff is not very helpful or friendly. The location of the hotel is also not good. It is located far from the city. It is the only hotel in its area. The Saint Geroge is a much better bet.
The real essence of Iguazu
Being in Hotel Esturion is to feel the real essence of Provincia de Misiones. You won't find those heavy red courtains to show luxury, but a decoration according to the place. Excellent attention, ammenities and good food.
TripAdvisor Reviews Esturion Hotel & Lodge Puerto Iguazu
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