Es Saadi Gardens & Resort - Hôtel
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How has this hotel rated in the past?
- Shuttle bus service
- Continental Breakfast
- Room service
- Free High-Speed Internet
- Swimming pool
Historical Traveler Reviews Es Saadi Gardens & Resort - Hôtel Marrakech
Les principaux points positifs de cet hôtel sont le personnel agréable et sympathique, la super piscine, le piano bar et le restaurant à la carte. Malheureusement, la récente rénovation de la majorité des chambres ne masque pas leur style années 60 vieillot : elles sont petites et sombres.
La taille des balcons ne permet pas de s'y asseoir confortablement. Nous avons trouvé le service du petit-déjeuner médiocre. Le personnel se démenait pour garder des tables propres pour les nouveaux arrivants et pour regarnir le buffet quelque peu clairsemé.
Il y avait beaucoup d'activités mais pas assez de personnel pour superviser.
Bien mieux que prévu
J'avais réservé cet hotel sur expedia avant de vérifier les critiques de ce site. Je suis donc arrivé en craignant le pire après avoir lu ce déluge de critiques.
Après y avoir passé un long week end en mai, je dois dire que j'ai été fort agréablement surpris par l'hôtel : les chambres ne sont pas énormes mais extrèmement confortables et propres, le service empressé et efficace, la piscine agréable et propre.
Je ne sais pas quels sont les standards de ceux qui contribuent à ce site, mais je suis surpris d'une telle haine pour un hôtel somme toute très correct pour son prix.
Even if I came to Morocco with low expectations, I wouldn't have been prepared to this...other critics are true, and sometimes even not close to reality !
This hotel is an outrage to the national tourism industry. A shame our travel agency did not warn me. Pictures attached give an overview of the "balcony" and the "bathroom". All very depressing and dirty. Staff completely incompetent and inadequate. Room for improvement ? complete turnover and refurbishement would do better, presumably
No need to worry: the hotel is good in many areas
as with the june 2006 review we returned recently from a visit to es saadi and thought it only fair to put the record straight.
this hotel is no beauty, but it does score on location; size ( much better to be here than the mega hotels springing up around marrakech ) and a degree of personal service.
the rooms are dated but adequate: staff ( surely this hotel is over staffed ) do generally try to please.
breakfast is ok ( especially the omlettes and pancakes ) but otherwise the food is adequate / bordering on average: certainly though, the main restaurant needs to radically rethink the quality of its food and pricing: it simply does not match its claims.
the pool area is surprisingly comfortable and guests tend to respect each others privacy and space, so this can become quite a haven ...
we left with the feeling that es saadi really does try hard : there is room for improvement in all areas, and if these improvements could be made it would be a very good hotel.
Avoid like the plague!
Oh dear oh dear. When I booked my wife and I into this place I knew that I had made a horrible mistake, even before we got there.
Staff are rude and generally refused to speak English. To say the place is dated would be a huge understatement. I would estimate that the average age of guests was probably about 90. These people were obviously too old to go on a SAGA holiday. Everything smelt old - the pool, the bedrooms, the restaurant. Really grim.
Air con wasn't working in the bedroom. We complained and asked to be moved 4 times but nothing happened. We had an argument with the head waiter at the poolside restaurant who refused to let us eat our lunch by the pool, although there were several others doing the same. Bewildering.
In fact the place was so disgusting we checked out after one night and moved to the Jardins de la Koutoubia. On checking out the staff didn't even ask us why we were leaving, even though we were supposed to be staying 5 nights. Utterly useless.
Please please please do yourself a favour and stay well away. Unless you love the over 90's and their poodles. There are so many nicer places to stay in Marrakech. This place will ruin your holiday.
A complete nightmare
My wife and I were happy to springbreak in Morocco and all excited to go to Marrakech after spending a few days in the lavish and grand Sofitel Thalassa in Essaouira (now that's a real 5star hotel)....The Es Saadi has put us out of our good mood for the rest of the trip !
Now, I don't understand that this hotel could be rated 5 stars after 1964 ! even before, I'm sure that the abrupt and incompetent staff (took more than 24 hours and four complaints to get a bathroom bulb changed !) together with the horrid suburban building look cannot desserve more than 2 stars. Who awards the stars anyway ?
We were less than impressed with the food, which is rather average and not subtle. Breakfast is a disaster with products that could be fresher, and staff clearly not happy with their job. On the third day there was even a bit of a customer rebellion to the Maitre d' since it was impossible to get tea...then hot water...then hot water WITH tea. Lack of supervision and absence of care and customer service is key to this appalling experience.
Don't get me started on the gloomy and not so clean rooms that are dark and smalls. They're quite a booster to go out and visit the city which is wonderful.
Talking about hygiene, I could'nt force myself (nor my wife) to put a toe in the pool... not that the greasy smell surrounding the pool at lunchtime was a great motive anyway
Not too enthusiastic either about the small garden advertised as 5 acres too....
Es saadi is a definite no go for anyone with commonsense. We're both in our thirties, we did pay an awful lot of money to indulge in a comfortable and stylish hotel that can keep up with demanding XXI century customers used to polite and helpful staff and a committment to quality. Too bad ! Sofitel and Hivernage do look better and are cheaper
Pity about the breakfast
The main positives about this hotel are the delightful and friendly staff, the excellent pool, piano bar and a la carte restaurant.
Sadly, the fairly recent refurbishment of the majority of the rooms can do nothing to disguise its ?1960's vintage: they are rather small and dark. Balconies are not adequate for sitting out in comfort.
We found the continental breakfast service poor.
Staff struggled to keep tables clear for arriving guests and the somewhat sparse buffet replenished. There was a lot of activity, but more supervision is required.
HOME FROM HOME
Been visiting since 1992 twice a year not full of poodles and french as quoted by another member. a lot of familes with young children go in the summer. lovely rooms, good food excellent staff what else could you want
French women and men with poodles
Arriving in Winter, we were meant to be staying in a little riad in the little of the medina. However the calls to prayer, from the mosque next door at huge volume, combined with the cold cold nights with no insulation and terrible heating quickly put us off the cute riad concept.
So we checked into Es Saadi, one of the better known large hotels in Marrakech. It was very warm, with large rooms and plush fabrics, a big swimming pool and beautiful gardens, but all looking a bit dated. They had beautiful gardens and spa beauty services.
At that time it was full of French women and men in their 60s and 70s, many with little dogs which are allowed to stay here.
For all that though, the service was exeptional, and the food by the pool was also very nice, with Western food available. I wouldn't stop anyone staying there, particularly if they prefer things comfortable and a little old-fashioned.
There did look to be a new building being built at one end, and I'm unsure if this was to be part of the hotel or a separate hotel.
If looking for something around the same price which is more stylish and younger, check out Le Hivernage. Its just down the road, with a little French cafe out the front, brand new with gorgeous stylish interior, little bar, pool and beauty spa. This was more our scene, and we checked in there instead. But had my grandmother been off to Marrakech, she would have definitely been more comfortable at Es Saadi.
TripAdvisor Reviews Es Saadi Gardens & Resort - Hôtel Marrakech
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