Ergife Palace Hotel
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How has this hotel rated in the past?
Historical Traveler Reviews Ergife Palace Hotel Rome
Not too bad
We stayed there in August 2004, was surprised, our room for 3 was large, clean, bathrooms very clean, the staff at the bar the first night quite unfriendly, second night change of staff and much better attitude to guests. The hotel needs some updating.
It really isn't that bad
I was pleasantly surprised to find this hotel was quite adequate and friendly after reading these other reviews. No one in our tour group had any trouble. The reception desk staff was friendly and helpful and the continental breakfast was decent. Our rooms were in need of redecoration (they looked nothing like the picture on the website) and the shower got the floor soaking wet because of the cloth shower curtain. You DO have to actually go down to the reception desk if you need something. We went down and reported that the air conditioner wasn't working and someone came to our room in 15 min. -- it wasn't broken, I just had not turned it on correctly. The Olympic sized pool was beautiful. It is quite far from the center of Rome, but who wants to listen to motorbikes and bells all night long? It wasn't the best hotel I've ever been to, but you have to accept that you are in Italy, not the United States. I would not hesitate to return there in the future!
Stay away, the 4 stars are only in the sky
Very bad rood, with a very noisy air conditioner that did not work properly. Unpleasant attidtude from the hotel stuff. Finally, very far from the nearest subway station (which is advertized as very near!). In short Avoid this one.
The worst hotel I have ever stayed in
I stayed here last year for a meeting. I was originally booked there for ten days as my conference was taking place at the hotel.
There was no service to speak of. The reception staff were totally unhelpful and unfriendly. The rooms were in serious need of redecoration and cleaning. The meals were awful (if available at all) - plastic cups, tasteless food.
I managed to stay for three nights before phoning around to find alternative accommodation. I moved to a central hotel, which was infinitely better, for a very similar price.
I would not recommend this hotel at all.
Not bad at all
I was a bit skeptical about staying here after some of the NEGATIVE rewiews i have seen. I was in a group of six friends who where visiting Rome. We had three rooms total. Overall, we had a very good experience.
The rooms were very clean and the beds were comfortable. The staff was very friendly and easily offered help to one of us who was a little lost. Parts of the hotel are being refurbished. Perhaps those who stay at only the finest hotels would be disappointed here. We had a problem with the toilet one day, and it was promptly fixed. Although some areas are a bit run down, I found this property to be very adaquete. The only draw back we found was the distance to the main attractions in city center Rome. Taxi fare was about $10-12 Euros and took 15-30mins depending on traffic. There was always a taxi readily available. The lobby was nice and had a good gift shop boutique. The bar was nice too.
The hotel sits in a residential area a bit off the main road (Via Aurelia). One could easily walk to area restaurants. The nearest Metro (Rail) was about a 15min walk away.
Not much customer service
We stayed at this hotel with a tour group for 21-38 year olds. Our tv was not working and the AC is only turned on when the staff wants. We called for help 3 times and no one ever came! My husband finally fixed the TV antenna and remote himself. It's far from the center and not easy to find. The upside is that the metro is close by and can take you directly to the main tourist attractions.
It means nothing to me!
It is true. It is terrible. My husband and I have been to Rome several
times and thought we would try a Travelocity vacation package. After
booking and months prior to the trip I made several calls to the
Travelocity phone number and told them I felt the hotel was in a bad
location from my research and the reviews I had been reading were
frightening me and could they put us in another hotel. I was told by
each agent "we haven't heard that". Well, it was terrible and we were
mortified. We are experienced and try to be gracious travelers not
wishing for all to bow to us and were quite taken aback to see there
was no service and were treated as if our tour group had a
communicable, deathly, disease! To ice the cake, on our first night we
recalled the tour guide saying she was asked by one of us what did
"Hotel Ergife" mean and represent and the guide said to all of us "It
means nothing to me" with a great Italian lilt. My husband and I love
this expression and use whenever we encounter mediocrity!!!
This was the worst hotel ever. The service was a joke. Someone asked for directions and were told to buy a map in the gift shop. I had no air conditioning, in July! I called the desk and was told someone would be up in 5 minutes. I repeated 5 minutes and was told maybe 10. One hour later I called and they sent up a bell hop who did nothing but look at the thermostat. The next day I requested a room change which was an ordeal. My new room had soaking wet carpetand water stains down the wall. I went to the desk and told them of my problem. They circled my room # and told me to wait for someone. I stayed in all night while my friends went out. Nobody ever came up to check on the problem. Do not stay here!
TripAdvisor Reviews Ergife Palace Hotel Rome
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