Empire Landmark Hotel and Conference Center

1400 Robson Street, Vancouver, British Columbia, V6G 1B9, Canada | 3 star hotel
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A travel blog entry by brookeandchris


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This 3 star hotel, located in the West End area of Vancouver, is near Robson Street, Roedde House Museum, Lululemon, and Barclay Heritage Square.
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    TravelPod Member ReviewsEmpire Landmark Hotel and Conference Center Vancouver

    Reviewed by peeteeandjoe

    Good location, needs updating

    Reviewed May 25, 2013
    by (4 reviews) Chiloquin , United States Flag of United States

    We stayed here because a friend recommended it, but it must have been awhile since she stayed. It really needs some updating. It was comfortable and a good location, but I probably wouldn't stay again.

    This review is the subjective opinion of a TravelPod member and not of TravelPod.com.

    Reviewed by jenniferfarhat

    Great location

    Reviewed Jul 18, 2012
    by (1 review) , United States Flag of United States

    Hotel is located off Robson and in a good area. However the hotel is a bit dated. The best thing about the hotel is being close to Cloud 9 restaurant which is on the 42nd floor and offers impeccable views.

    This review is the subjective opinion of a TravelPod member and not of TravelPod.com.

    Historical Traveler Reviews Empire Landmark Hotel and Conference Center Vancouver



    We just took a weekend getaway and chose the Landmark, as I've always enjoyed the revolving restaurant when we've been to Vancouver, and the lobby leads you to believe this is a higher-end accommodation. WRONG! I couldn't believe it when we walked into the room which looks like it hasn't been updated in 30 years - the kingsize bed had a duvet that belonged on a queensize, the fit was atrocious! Also, there was only one sheet, which also did not fit. When we mentioned this at the front desk we were informed that yes, they get many complaints about this, but they have no bedding to fit kingsize beds! Add to this only 2 bath towels provided for 2 people, glasses provided without sanitation papers, upside down on dusty glass shelves - unbelievable! When I looked for a notepad and pen to write a complaint note, I realized that not even this was provided! Major disappointment in this "landmark" hotel!



    An awful hotel. Poor facilities and in need of a major refit. Staff unhelpful and dreadfully long queues at check in and check out!

    Excellent location but not worth the hassle. Pay the extra and go elsewhere.



    The hotel was tall with amazing views of this magnificent city.

    Should've Left While We Had The Chance!


    At first glance, the Empire looked "respectable", but then we quickly noticed this is a hotel that has seen it's day, which was apparently a long time ago. The service was horrible! This hotel has hardly any of the normal "full-service hotel" amenities it claims to have. For example, there is no room service, although they haven't bothered to remove the easily removable "Room Service" buttons from the phones.

    Avoid at all costs...stay away


    Was supposed to be a get away weekend...should have been get away from this place weekend. Poor service everywhere in this Hotel. They are so short staffed that you cant get any service and the staff are miserable. No rooms service, no amenities, small TV's, rooms old and in disrepair. Complained to Manager about star rating was told they lost it and that it used to be a nice hotel! False adverstising!One good thing the view from Cloud 9 revolving restaurant, the food is sublime, but the decor is gaudy (dated) and the service is slow and rude.Very dissapointed, they gave me a discount after complaint but will never be back...EVER

    Great value, great views


    I've stayed here more than twenty times, and it's unusually good value for the money. It's over 40 stories tall, and every room has a terrific view and a little balcony. Also the hotel is in a perfect location, on a nice segment of Robson Street, where the business district morphs into an upscale residential neighborhood.

    I wish I have read the reviews before


    A very unpleasant experience. The hotel failed to provide the room that we have reserved. The front desk was unable to offer any solution when we complained. In fact, the person was unhelpful and unfriendly.

    Checked out immediately. We were assured that there would be no charge made on our credit card. But they charged it anyway.

    We have phoned twice trying to correct this error. The manager has never returned our calls.

    If you are reserving your place, think again.

    The Empire Landmark wasn't too bad!


    My boyfriend and I had no problems with the Empire Landmark Hotel in Vancouver. To our surprise, we didn't think it was bad at all. Granted, it's not the Fairmont Waterfront, but for the price we paid, it was a decent hotel! Right in the middle of Robson Street where much action takes place (shopping, restaurants, cafes, etc), the Empire Landmark was a great location. Walking distance to everything including Denman and Davie Streets! We had a nice room with an exceptional view of English Bay. ...and the balcony was an all-time favorite of ours too...just being able to sit out there and enjoy each other's company especially during sunset! We got the package deal that included breakfast for our first day and that wasn't too bad. Spices restaurant downstairs had a pretty good breakfast buffet!We were very hesitant when we were booking reservations, because we just couldn't believe the price we were getting. But it's a good deal. And the customer service was pretty good too!- JV, Washington DC

    Don't stay here


    we were not impressed with this hotel..although the lobby area indicates that this is the place to stay, we found the room were we in was small, cold and the bedding did not fit the bed properly. The bathroom was dated and we promptly checked out the next day and went to a hotel that we had previously stayed in which was top!!

    Jock is the Man!!!


    Whenever I am in Vancouver, I ALWAYS stay at the Landmark Hotel. It is in the heart of all the action, has the best view and the best service around. Especially by one gentleman by the name of Jock. He has an incredible memory of clients, and goes beyond the call of duty when it comes to customer service.

    Tell him, I sent you,

    Teresa Bell

    TripAdvisor Reviews Empire Landmark Hotel and Conference Center Vancouver

    3.50 of 5 stars Very Good