Empire Landmark Hotel and Conference Center
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TravelPod Member ReviewsEmpire Landmark Hotel and Conference Center Vancouver
We stayed here because a friend recommended it, but it must have been awhile since she stayed. It really needs some updating. It was comfortable and a good location, but I probably wouldn't stay again.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Hotel is located off Robson and in a good area. However the hotel is a bit dated. The best thing about the hotel is being close to Cloud 9 restaurant which is on the 42nd floor and offers impeccable views.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Empire Landmark Hotel and Conference Center Vancouver
We just took a weekend getaway and chose the Landmark, as I've always enjoyed the revolving restaurant when we've been to Vancouver, and the lobby leads you to believe this is a higher-end accommodation. WRONG! I couldn't believe it when we walked into the room which looks like it hasn't been updated in 30 years - the kingsize bed had a duvet that belonged on a queensize, the fit was atrocious! Also, there was only one sheet, which also did not fit. When we mentioned this at the front desk we were informed that yes, they get many complaints about this, but they have no bedding to fit kingsize beds! Add to this only 2 bath towels provided for 2 people, glasses provided without sanitation papers, upside down on dusty glass shelves - unbelievable! When I looked for a notepad and pen to write a complaint note, I realized that not even this was provided! Major disappointment in this "landmark" hotel!
An awful hotel. Poor facilities and in need of a major refit. Staff unhelpful and dreadfully long queues at check in and check out!
Excellent location but not worth the hassle. Pay the extra and go elsewhere.
The hotel was tall with amazing views of this magnificent city.
Vancouver is my favourite city. And the hotel clearly represented why.
While not a five star hotel, it's claim to fame is the view. Nearly every floor has great views of the city. Climb to the 42floor (yes, the hotel does have 42 floors as there is a cigar bar on top of the 41 floor restaurant but you have to walk up a floor of stairs) and the view is arguably one of the best in the world.
The food at the restaurant was also amazing. The vegetables were frest and the plate was decorated with Salmon on a bed of rice with the veges overlapping both sides of the meat surrounded by a gourmet fruit sauce.
There are downsides to the hotel (the reason for 4 stars). Most of the rooms are small but there are suites on most every floor. It is true about the service and amenities - they are lacking. And the hotel nickel and dimes you on things like local phone calls, parking, and nearly everything it can.
But they are trying to improve. They will implement internet access very soon. I was privileged to get their account during my Nov 28 stay (ahead of their rollout).
While not a posh hotel with service amenities most Americans are used to, the Empire Landmark does have better views than any hotel I have been to, 5 star or not.
Should've Left While We Had The Chance!
At first glance, the Empire looked "respectable", but then we quickly noticed this is a hotel that has seen it's day, which was apparently a long time ago. The service was horrible! This hotel has hardly any of the normal "full-service hotel" amenities it claims to have. For example, there is no room service, although they haven't bothered to remove the easily removable "Room Service" buttons from the phones.
When you push the button, it rings and rings until a front-desk person answers only to laugh and say they haven't had room service in a few years (plenty of time to remove room menus and phone buttons). There is no concierge desk. When we asked what seems to be the only staff in the hotel, the front desk, where we could find movie times for the imax, they directed us to the pay phones down the hall and said, "next". The Thrifty car rental desk across from the Hotel's front desk (in the same lobby) has very helpfull staff however, who were more than happy to give us theater times and even a bus route to take to get there. We went to Thrifty's reservation desk for the rest of our stay there for friendly info. There is no bellman or valet service. When we asked to leave our bags at the hotel after checking out, since our flight wasn't for a few hours, they called for their security man to take it. The rooms are falling apart, the hallway carpets are stained and rippled, and the staff seems to be comprised of the only mean people we could find in Canada! We couldn't help but wonder if they had imported their staff from somewhere else since the rest of the people we encountered in Vancouver were so open and friendly. Although the price is tempting, I'd advise spending the extra cash to stay somewhere worthy of calling itself a Hotel!
Avoid at all costs...stay away
Was supposed to be a get away weekend...should have been get away from this place weekend. Poor service everywhere in this Hotel. They are so short staffed that you cant get any service and the staff are miserable. No rooms service, no amenities, small TV's, rooms old and in disrepair. Complained to Manager about star rating was told they lost it and that it used to be a nice hotel! False adverstising!One good thing the view from Cloud 9 revolving restaurant, the food is sublime, but the decor is gaudy (dated) and the service is slow and rude.Very dissapointed, they gave me a discount after complaint but will never be back...EVER
Great value, great views
I've stayed here more than twenty times, and it's unusually good value for the money. It's over 40 stories tall, and every room has a terrific view and a little balcony. Also the hotel is in a perfect location, on a nice segment of Robson Street, where the business district morphs into an upscale residential neighborhood.
There are a few signs that it's worn around the edges. The bathrooms sometimes need a major remodeling, for instance. But day-to-day maintenance is good, and the quality of furnishings is good.
Rooms vary widely in size, which is odd for a high-rise modern hotel.
The smallest doubles are fine for a solo traveller, but might be claustrophobic for a couple. Some doubles are bigger than others; hence a polite inquery at check-in might yield a bigger room. The quads (rooms with two double beds) are extremely spacious by any standard, and even two people may find it worthwhile to pay extra for such a room. All things considered, this hotel gives a lot for your money, and is a better value than the more expensive hotels in Vancouver.
I wish I have read the reviews before
A very unpleasant experience. The hotel failed to provide the room that we have reserved. The front desk was unable to offer any solution when we complained. In fact, the person was unhelpful and unfriendly.
Checked out immediately. We were assured that there would be no charge made on our credit card. But they charged it anyway.
We have phoned twice trying to correct this error. The manager has never returned our calls.
If you are reserving your place, think again.
The Empire Landmark wasn't too bad!
My boyfriend and I had no problems with the Empire Landmark Hotel in Vancouver. To our surprise, we didn't think it was bad at all. Granted, it's not the Fairmont Waterfront, but for the price we paid, it was a decent hotel! Right in the middle of Robson Street where much action takes place (shopping, restaurants, cafes, etc), the Empire Landmark was a great location. Walking distance to everything including Denman and Davie Streets! We had a nice room with an exceptional view of English Bay. ...and the balcony was an all-time favorite of ours too...just being able to sit out there and enjoy each other's company especially during sunset! We got the package deal that included breakfast for our first day and that wasn't too bad. Spices restaurant downstairs had a pretty good breakfast buffet!We were very hesitant when we were booking reservations, because we just couldn't believe the price we were getting. But it's a good deal. And the customer service was pretty good too!- JV, Washington DC
Don't stay here
we were not impressed with this hotel..although the lobby area indicates that this is the place to stay, we found the room were we in was small, cold and the bedding did not fit the bed properly. The bathroom was dated and we promptly checked out the next day and went to a hotel that we had previously stayed in which was top!!
I'm pleased to learn you visited us at The Empire Landmark Hotel, yet am very disappointed to read of your unhappy comments with your stay, (albeit sometime ago). Although we are 30 years in operation, rest assured we have had a major renovation program completed in late 2001. Unfortunately, it sounds like you encountered a room that hasn't undergone our recent "winter overhaul" - shampooing all carpets, power washing balconies, recaulking bathtubs, etc. In closing, your comments have helped us to improve internal practices. We of course value your comments & visit; please DO give us another chance, so you may indeed experience the natural operation of this "Landmark" property and brand NEW carpets in the majority of guestrooms.
Jock is the Man!!!
Whenever I am in Vancouver, I ALWAYS stay at the Landmark Hotel. It is in the heart of all the action, has the best view and the best service around. Especially by one gentleman by the name of Jock. He has an incredible memory of clients, and goes beyond the call of duty when it comes to customer service.
Tell him, I sent you,
TripAdvisor Reviews Empire Landmark Hotel and Conference Center Vancouver
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... the Vancouver Olympic Stadium (2010 Winter Games), through Chinatown and through an area called Gastown. We finished our day (after catching up on some Laundry) at the revolving Restaurant on top of Vancouver Tower.
I had best get some sleep as we have a 5:30 start in the morning to begin the Train leg of the Journey.
... then walked in the rain for about an hour (longer than expected!) The hotel is just right and surrounded by Korean restaurants :) a friendly couple looked after our luggage whilst Isaac ran round in circles at the station, shouting 'no no no!' every time I tried to put him in his pushchair! Huge numbers of very rich Chinese around. Reminds me very much of Beijing at the moment! Looking forward to a full day ...
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