Empire Hotel Llandudno
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Historical Traveler Reviews Empire Hotel Llandudno
Poor Cutomer Service
I was disappointed with my stay at this hotel. After being offered an budget room or standard room, I booked a standard room. Although the room its self was satisfactory I did not anticipate being able to hear all the goings on from the kitchen and the extractor fan and this was in the early eveing (and did not want to wait for an early wake up call from this noise).When I enquired about being moved I was told there would be a charge, now having paid for a standard not a budget room I did not feel I should have too. Hours later and becoming more and more upset over the situation I enquired again, the manager over heared my conversation and was kind enough to move us to a delightful room and all was well......... that is until I checked out and found I was charged for the new room for both nights.I did not take this matter up with the hotel as not to appear like I was after a better room to begin with, and the receptionist had already made a sarcastic remark about moving on the first night - but it was the principle that I could have booked and paid for a budget if that is what I had wanted! especially as the stay was a present for my mum.I would advise you if you are staying there to make sure you dont get room 12 (twin) over the kitchen and maybe ask for their definition of standard v's budget when you book, as the whole experience ruined my stay especially the first night not being able to settle and I shall ceratinly not stay there again!
A great break
I have just returned with my partner from the excellent empire hotel, the hotel was in a good location (a beautiful seaside town), excellent rooms, lovely food and the service for the evening meal and breakfast was first class. A lovely relaxing two days.
Stylish but relaxed and comfortable with owner invovement
My wife and I use hotels fairly frequently and have no hesitation in saying that the Empire Llandudno is consistantly one of the very best.
The owner's attention to detail and overall involvement are the most important factors in its ever constant high standard which has been maintained over many years. Congratulations on running such a successful business!
I just love this Hotel!
My husband and I have stayed at this fantastic hotel several times and have found all the staff extremely friendly.
The food is excellent and the rooms are exquisite.
Renewed and refreshed!
This is an hotel truly meriting its awards by the Welsh Tourist Board and the AA. We took a short break (long weekend) and were on holiday from the word Go! Empire Hotel admin. geared to giving tourists a really refreshing makeover through their thoughtful provision and cheeriness of staff. Room comfortable, food wonderful and swimming pool a boon! Hotel coffee lounge provides view of sea. A memorable stay with plans to return!
Great Hotel but the staff are most unfriendly
I found the hotel to be very nice and the room s were lovely however, the staff were most unfriendly and unhelpful. We only came accross two pleasent staff, one was a blonde, older waitress and a young bar girl. The receptionists were awful.
Suberb, best food ever
Felt I had to say something after reading one reviewers comment on the rude staff. My wife and I have been using The Empire for many years and have always but always found the staff very helpful and friendly. The food is fantastic and the rooms wll furnished and I would not hesitate to recommend this hotel to anyone.
Best Kept Secrets of Wales
My sister and I have been going to the Empire Hotel annually for ~20 Years. Having travelled the world and stayed in many luxurious hotels, this is still our greatest treat. Homely but stylish and VERY British comforts, delightful staff who have largely been there since our first visit(very unusual). The only thing I have never done is try the complimentary sherry in the decanter in our room(but I still appreciate the fact that is is there!!)If you are looking for good value for money and personalised service I highly recommend this hotel. I am putting my money where my mouth is and I am just off to book our next stay!!
I found the staff at the Empire very rude and unhelpful when I rang to enquire about making a booking for a very special occassion. The manner of the staff , one of which was the manageress Elyse, was nothing less than appalling, in fact I have never been spoken to so rudely. I would certainly not recommend this to anyone.
A Fab hotel. Very British and traditional. Excellent food and service and the rooms are all individual and very tasteful.
TripAdvisor Reviews Empire Hotel Llandudno
Travel Blogs from Llandudno
... looked maintained and look really good, with flowering potted plants and gleaming paintwork. Afterwards we stopped at Plas Newydd, the home of the Ladies of Llangollen, a beautiful house with gorgeous gardens. We didn't go inside the house but walked around the gardens and smelled the roses :) The sun was out by now and it was quite warm, and stayed that way for the rest of the day. A heatwave is forecast for the end of the week! Then we walked down to the ...
... and was once visited by Queen Victoria. As slate is common in the area a special bed was made by local craftsmen for the visit. Apparently the queen thought the bed looked like a tomb and opted to sleep in a more comfortable room! The castle is opulent and the rooms on display have guides that provide lots of interesting information. The highlight though was a lovely lunch in the tea rooms with an excellent hot chocolate and a bucket load of ...
... sorry for those families that had just arrived in Manchester from a long flight to find they had to wait a long time to get their hire car. We had booked an Astra and were pleasantly surprised to find we had a diesel Peugeot. The seats are very comfortable and once we got used to driving a manual transmission again, it was a good little car. We brought along our own GPS and after we had changed the settings to miles instead of kilometres, our Aussie ...
... all afternoon but overall the weather was good, cloudy at times but no rain, just as the Bartleys are used to :) Judy picked us up at the other end of the line and we drove an hour back to Llandudno. Although the distances are short the roads are winding and sometimes very narrow, so travel time is much, much longer than we are used to in Australia. A great day again, and another to look forward to ...
... y Gaer, passed a place called Sodom (no explanation available) and over the summit of Cefn Du. From here we followed the route through successive farmers fields and at one point found ourselves trapped between a large group of inquisitive bovines and a fence. Fortunately we had made for a drinking trough and were able to use this to climb over the barbed wire fence and escape. In the event it ...