Empire Hotel Llandudno
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Historical Traveler Reviews Empire Hotel Llandudno
Poor Cutomer Service
I was disappointed with my stay at this hotel. After being offered an budget room or standard room, I booked a standard room. Although the room its self was satisfactory I did not anticipate being able to hear all the goings on from the kitchen and the extractor fan and this was in the early eveing (and did not want to wait for an early wake up call from this noise).When I enquired about being moved I was told there would be a charge, now having paid for a standard not a budget room I did not feel I should have too. Hours later and becoming more and more upset over the situation I enquired again, the manager over heared my conversation and was kind enough to move us to a delightful room and all was well......... that is until I checked out and found I was charged for the new room for both nights.I did not take this matter up with the hotel as not to appear like I was after a better room to begin with, and the receptionist had already made a sarcastic remark about moving on the first night - but it was the principle that I could have booked and paid for a budget if that is what I had wanted! especially as the stay was a present for my mum.I would advise you if you are staying there to make sure you dont get room 12 (twin) over the kitchen and maybe ask for their definition of standard v's budget when you book, as the whole experience ruined my stay especially the first night not being able to settle and I shall ceratinly not stay there again!
A great break
I have just returned with my partner from the excellent empire hotel, the hotel was in a good location (a beautiful seaside town), excellent rooms, lovely food and the service for the evening meal and breakfast was first class. A lovely relaxing two days.
Stylish but relaxed and comfortable with owner invovement
My wife and I use hotels fairly frequently and have no hesitation in saying that the Empire Llandudno is consistantly one of the very best.
The owner's attention to detail and overall involvement are the most important factors in its ever constant high standard which has been maintained over many years. Congratulations on running such a successful business!
I just love this Hotel!
My husband and I have stayed at this fantastic hotel several times and have found all the staff extremely friendly.
The food is excellent and the rooms are exquisite.
Renewed and refreshed!
This is an hotel truly meriting its awards by the Welsh Tourist Board and the AA. We took a short break (long weekend) and were on holiday from the word Go! Empire Hotel admin. geared to giving tourists a really refreshing makeover through their thoughtful provision and cheeriness of staff. Room comfortable, food wonderful and swimming pool a boon! Hotel coffee lounge provides view of sea. A memorable stay with plans to return!
Great Hotel but the staff are most unfriendly
I found the hotel to be very nice and the room s were lovely however, the staff were most unfriendly and unhelpful. We only came accross two pleasent staff, one was a blonde, older waitress and a young bar girl. The receptionists were awful.
Suberb, best food ever
Felt I had to say something after reading one reviewers comment on the rude staff. My wife and I have been using The Empire for many years and have always but always found the staff very helpful and friendly. The food is fantastic and the rooms wll furnished and I would not hesitate to recommend this hotel to anyone.
Best Kept Secrets of Wales
My sister and I have been going to the Empire Hotel annually for ~20 Years. Having travelled the world and stayed in many luxurious hotels, this is still our greatest treat. Homely but stylish and VERY British comforts, delightful staff who have largely been there since our first visit(very unusual). The only thing I have never done is try the complimentary sherry in the decanter in our room(but I still appreciate the fact that is is there!!)If you are looking for good value for money and personalised service I highly recommend this hotel. I am putting my money where my mouth is and I am just off to book our next stay!!
I found the staff at the Empire very rude and unhelpful when I rang to enquire about making a booking for a very special occassion. The manner of the staff , one of which was the manageress Elyse, was nothing less than appalling, in fact I have never been spoken to so rudely. I would certainly not recommend this to anyone.
A Fab hotel. Very British and traditional. Excellent food and service and the rooms are all individual and very tasteful.
TripAdvisor Reviews Empire Hotel Llandudno
Travel Blogs from Llandudno
Hello everyone! Peter and I just took a wonderful week long trip to Wales. It was absolutely fantastic. We took the train from our village all the way to Betws-y-Coed on Friday. It was a long trip but so much better than driving! We stayed in a wonderful B&B (the Aberconwy House). Emma the owner was so sweet and her maid Hilary was always entertaining us with off bits of British history. They served a full Welsh breakfast every morning and Emma's mushrooms were ...
... got on the Tranzcoastal train( well worth doing BTW). It is a typical small New Zealand town, the people are exceptional friendly, there are loads of cafes and gift shops and a couple of supermarkets. There is also free wifi in the town but with so many passengers it gets overloaded! We enjoy our walk round town and a great flat white coffee before heading back to the ship We have been told ...
... br> on one of the small cafes or a personal favorite, the tea room at the end of
the pier and soak up the sun as the water glides underneath you.
Stunning views of the surrounding towns greet you, on a
clear day you can even make out the houses down in LLanfairefechan. It gives you
view of Anglesey that you can’t find elsewhere, Snowdonia mountain ...
Travelling is all about curiosity in my opinion. We want to see and do as many things as possible because its new and exciting. Students especially, we spend years in school desperate to get away from home, as far away as possible.
I was no exception. I moved from a small Irish town to Wales to go to university. A first Bangor was amazing. So many new people, new experiences, new sites. But I underestimated the ...
... the place and had such a local connection as well. When you see the size of some of the caverns it's hard to imagine that it was almost all done by hand - hand drilling holes, packing in gunpowder, hoping the fuse didn't blow too early (as did happen to three unfortunately men) and then transporting the slate by hand to the carts that would take it out of the mountain. The tour is fairly well-lit throughout, and at one point they turn the lights out to give you an idea ...