Empire Hotel Llandudno
How has this hotel rated in the past?
Historical Traveler Reviews Empire Hotel Llandudno
Poor Cutomer Service
I was disappointed with my stay at this hotel. After being offered an budget room or standard room, I booked a standard room. Although the room its self was satisfactory I did not anticipate being able to hear all the goings on from the kitchen and the extractor fan and this was in the early eveing (and did not want to wait for an early wake up call from this noise).When I enquired about being moved I was told there would be a charge, now having paid for a standard not a budget room I did not feel I should have too. Hours later and becoming more and more upset over the situation I enquired again, the manager over heared my conversation and was kind enough to move us to a delightful room and all was well......... that is until I checked out and found I was charged for the new room for both nights.I did not take this matter up with the hotel as not to appear like I was after a better room to begin with, and the receptionist had already made a sarcastic remark about moving on the first night - but it was the principle that I could have booked and paid for a budget if that is what I had wanted! especially as the stay was a present for my mum.I would advise you if you are staying there to make sure you dont get room 12 (twin) over the kitchen and maybe ask for their definition of standard v's budget when you book, as the whole experience ruined my stay especially the first night not being able to settle and I shall ceratinly not stay there again!
A great break
I have just returned with my partner from the excellent empire hotel, the hotel was in a good location (a beautiful seaside town), excellent rooms, lovely food and the service for the evening meal and breakfast was first class. A lovely relaxing two days.
Stylish but relaxed and comfortable with owner invovement
My wife and I use hotels fairly frequently and have no hesitation in saying that the Empire Llandudno is consistantly one of the very best.
The owner's attention to detail and overall involvement are the most important factors in its ever constant high standard which has been maintained over many years. Congratulations on running such a successful business!
I just love this Hotel!
My husband and I have stayed at this fantastic hotel several times and have found all the staff extremely friendly.
The food is excellent and the rooms are exquisite.
Renewed and refreshed!
This is an hotel truly meriting its awards by the Welsh Tourist Board and the AA. We took a short break (long weekend) and were on holiday from the word Go! Empire Hotel admin. geared to giving tourists a really refreshing makeover through their thoughtful provision and cheeriness of staff. Room comfortable, food wonderful and swimming pool a boon! Hotel coffee lounge provides view of sea. A memorable stay with plans to return!
Great Hotel but the staff are most unfriendly
I found the hotel to be very nice and the room s were lovely however, the staff were most unfriendly and unhelpful. We only came accross two pleasent staff, one was a blonde, older waitress and a young bar girl. The receptionists were awful.
Suberb, best food ever
Felt I had to say something after reading one reviewers comment on the rude staff. My wife and I have been using The Empire for many years and have always but always found the staff very helpful and friendly. The food is fantastic and the rooms wll furnished and I would not hesitate to recommend this hotel to anyone.
Best Kept Secrets of Wales
My sister and I have been going to the Empire Hotel annually for ~20 Years. Having travelled the world and stayed in many luxurious hotels, this is still our greatest treat. Homely but stylish and VERY British comforts, delightful staff who have largely been there since our first visit(very unusual). The only thing I have never done is try the complimentary sherry in the decanter in our room(but I still appreciate the fact that is is there!!)If you are looking for good value for money and personalised service I highly recommend this hotel. I am putting my money where my mouth is and I am just off to book our next stay!!
I found the staff at the Empire very rude and unhelpful when I rang to enquire about making a booking for a very special occassion. The manner of the staff , one of which was the manageress Elyse, was nothing less than appalling, in fact I have never been spoken to so rudely. I would certainly not recommend this to anyone.
A Fab hotel. Very British and traditional. Excellent food and service and the rooms are all individual and very tasteful.
TripAdvisor Reviews Empire Hotel Llandudno
Travel Blogs from Llandudno
I have had a mixed bag of weather this last week. It has been predominantly cold and on a couple of occasions I even wished I had had my gloves with me. It also rained almost every day with one really heavy downpour which cleaned the outside of my motorhome beautifully. On one day whilst I was out walking there was snow in the rain! Not what you expect in August. Then, finally, yesterday the weather was hot and sunny and the shorts came out again - ...
... Great Orme. There is a cable car that runs up to the summit from Llandudno which was built in 1902, Laura took that down to town and Val and I walked back, mostly along the route of the tramway. When we got back down we had coffee and cake and then met Laura back at the hotel. Our friends from our Chamonix Alps hike two years ago, Gwyn and Pat Evans picked us up at our B&B at 7 pm and drove us to a nice restaurant in Conwy, under the old 14th century walls. I had three ...
... br> 6. Despite bold black letters on stark white background saying, "Smoking Kills"- there are plenty in England who don't believe it.
7. The English are very helpful (or have been so far)!
8. Ice and carbonation in your soft drinks is more the exception than the rule.
9. We are (almost always) the "loud Americans"
10. Hen and Stag parties are HUGE in the UK.
11. Switches on the outlets
12. Shower faucets are separate ...
... and was soaking wet. Her boyfriend said that she was really scared and asked us what they should do. We gave her a sweater and some extra gloves and some chocolate- covered cranberries to eat. Then we said we should go. We headed down a different trail that followed the railway tracks to Llanberis, as was the easiest way down. It was terrible weather for awhile along the top ridge, but slowly improved on the way down. Halfway down the sun finally ...
Val and I actually managed to get up at 7:30 am and do our loop run in Hyde Park. It wasn't hot but it was muggy. After that, we packed up, checked out of the Thistle Kensington (where we were staying), and caught a taxi to Euston Station. Along the way we passed the house where the ex President Mushariff of Pakistan is living, complete with police armed with automatic weapons. I've heard that his neighbour is Tony Blair. We got on the train to Chester, and actually ...