Empire Hotel Llandudno
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Historical Traveler Reviews Empire Hotel Llandudno
Poor Cutomer Service
I was disappointed with my stay at this hotel. After being offered an budget room or standard room, I booked a standard room. Although the room its self was satisfactory I did not anticipate being able to hear all the goings on from the kitchen and the extractor fan and this was in the early eveing (and did not want to wait for an early wake up call from this noise).When I enquired about being moved I was told there would be a charge, now having paid for a standard not a budget room I did not feel I should have too. Hours later and becoming more and more upset over the situation I enquired again, the manager over heared my conversation and was kind enough to move us to a delightful room and all was well......... that is until I checked out and found I was charged for the new room for both nights.I did not take this matter up with the hotel as not to appear like I was after a better room to begin with, and the receptionist had already made a sarcastic remark about moving on the first night - but it was the principle that I could have booked and paid for a budget if that is what I had wanted! especially as the stay was a present for my mum.I would advise you if you are staying there to make sure you dont get room 12 (twin) over the kitchen and maybe ask for their definition of standard v's budget when you book, as the whole experience ruined my stay especially the first night not being able to settle and I shall ceratinly not stay there again!
A great break
I have just returned with my partner from the excellent empire hotel, the hotel was in a good location (a beautiful seaside town), excellent rooms, lovely food and the service for the evening meal and breakfast was first class. A lovely relaxing two days.
Stylish but relaxed and comfortable with owner invovement
My wife and I use hotels fairly frequently and have no hesitation in saying that the Empire Llandudno is consistantly one of the very best.
The owner's attention to detail and overall involvement are the most important factors in its ever constant high standard which has been maintained over many years. Congratulations on running such a successful business!
I just love this Hotel!
My husband and I have stayed at this fantastic hotel several times and have found all the staff extremely friendly.
The food is excellent and the rooms are exquisite.
Renewed and refreshed!
This is an hotel truly meriting its awards by the Welsh Tourist Board and the AA. We took a short break (long weekend) and were on holiday from the word Go! Empire Hotel admin. geared to giving tourists a really refreshing makeover through their thoughtful provision and cheeriness of staff. Room comfortable, food wonderful and swimming pool a boon! Hotel coffee lounge provides view of sea. A memorable stay with plans to return!
Great Hotel but the staff are most unfriendly
I found the hotel to be very nice and the room s were lovely however, the staff were most unfriendly and unhelpful. We only came accross two pleasent staff, one was a blonde, older waitress and a young bar girl. The receptionists were awful.
Suberb, best food ever
Felt I had to say something after reading one reviewers comment on the rude staff. My wife and I have been using The Empire for many years and have always but always found the staff very helpful and friendly. The food is fantastic and the rooms wll furnished and I would not hesitate to recommend this hotel to anyone.
Best Kept Secrets of Wales
My sister and I have been going to the Empire Hotel annually for ~20 Years. Having travelled the world and stayed in many luxurious hotels, this is still our greatest treat. Homely but stylish and VERY British comforts, delightful staff who have largely been there since our first visit(very unusual). The only thing I have never done is try the complimentary sherry in the decanter in our room(but I still appreciate the fact that is is there!!)If you are looking for good value for money and personalised service I highly recommend this hotel. I am putting my money where my mouth is and I am just off to book our next stay!!
I found the staff at the Empire very rude and unhelpful when I rang to enquire about making a booking for a very special occassion. The manner of the staff , one of which was the manageress Elyse, was nothing less than appalling, in fact I have never been spoken to so rudely. I would certainly not recommend this to anyone.
A Fab hotel. Very British and traditional. Excellent food and service and the rooms are all individual and very tasteful.
TripAdvisor Reviews Empire Hotel Llandudno
Travel Blogs from Llandudno
Ok, so I have just had my last supper with the family and have now finished packing. Had to swap bags as the original was to small. My bag weighs in at 13kg so I still am allowed another 10kgs in weight! Worried now that I've forgotten something but I don't think I have. Few last minute jobs to do tomorrow that the kids have given then heading for the airport at 15.30hrs. At last it here after all the hard ...
... a conversation in Welsh and speak English as well. Very unusual. The people and the countryside here are wonderful. The landscape is lovely forested mountains with stone walled cottages and villages scattered along the way, and the rugged Atlantic coast appearing at times.
... we drove west along the Welsh North Coast through Pestatyn, Rhyl, Aberdele, Betwys-y-coed, Penhryn and Llundudno.Llundudno is situated on the peninsular on the most North-Eastern part of Wales. It is a huge resort town with rows and rows of white and cream hotels and B&Bs. Sue said it was like the Gold Coast but with Victorian architecture.About 12 miles ...
... Brian had amazing fritters with pulled pork for a starter, then Chicken. I had delicious lamb chops and shoulder with mash. Really nice. The only downside was a noisy group in our section of the dining room and we seemed to be on the main path between the kitchen and the dining room. But I would definitely come back. Answer to the building question: a gunpowder magazine for the canons used to warn sailors of the dangerous rocky ...
... but the house itself needs a bit of money. Kind of like Downton Abbey on a budget.
Today we drove to the northern tip of Anglesey to Holyhead to see the South Stack lighthouse. After a cup of tea and a scone we bought a ticket to see the famous lighthouse but were warned that there were 400 steps. Au contraire! There were 1126 steps (round trip to the top of the lighthouse) not to mention the paths in between. Exhausting but ...