Empire Hotel Llandudno
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Historical Traveler Reviews Empire Hotel Llandudno
Poor Cutomer Service
I was disappointed with my stay at this hotel. After being offered an budget room or standard room, I booked a standard room. Although the room its self was satisfactory I did not anticipate being able to hear all the goings on from the kitchen and the extractor fan and this was in the early eveing (and did not want to wait for an early wake up call from this noise).When I enquired about being moved I was told there would be a charge, now having paid for a standard not a budget room I did not feel I should have too. Hours later and becoming more and more upset over the situation I enquired again, the manager over heared my conversation and was kind enough to move us to a delightful room and all was well......... that is until I checked out and found I was charged for the new room for both nights.I did not take this matter up with the hotel as not to appear like I was after a better room to begin with, and the receptionist had already made a sarcastic remark about moving on the first night - but it was the principle that I could have booked and paid for a budget if that is what I had wanted! especially as the stay was a present for my mum.I would advise you if you are staying there to make sure you dont get room 12 (twin) over the kitchen and maybe ask for their definition of standard v's budget when you book, as the whole experience ruined my stay especially the first night not being able to settle and I shall ceratinly not stay there again!
A great break
I have just returned with my partner from the excellent empire hotel, the hotel was in a good location (a beautiful seaside town), excellent rooms, lovely food and the service for the evening meal and breakfast was first class. A lovely relaxing two days.
Stylish but relaxed and comfortable with owner invovement
My wife and I use hotels fairly frequently and have no hesitation in saying that the Empire Llandudno is consistantly one of the very best.
The owner's attention to detail and overall involvement are the most important factors in its ever constant high standard which has been maintained over many years. Congratulations on running such a successful business!
I just love this Hotel!
My husband and I have stayed at this fantastic hotel several times and have found all the staff extremely friendly.
The food is excellent and the rooms are exquisite.
Renewed and refreshed!
This is an hotel truly meriting its awards by the Welsh Tourist Board and the AA. We took a short break (long weekend) and were on holiday from the word Go! Empire Hotel admin. geared to giving tourists a really refreshing makeover through their thoughtful provision and cheeriness of staff. Room comfortable, food wonderful and swimming pool a boon! Hotel coffee lounge provides view of sea. A memorable stay with plans to return!
Great Hotel but the staff are most unfriendly
I found the hotel to be very nice and the room s were lovely however, the staff were most unfriendly and unhelpful. We only came accross two pleasent staff, one was a blonde, older waitress and a young bar girl. The receptionists were awful.
Suberb, best food ever
Felt I had to say something after reading one reviewers comment on the rude staff. My wife and I have been using The Empire for many years and have always but always found the staff very helpful and friendly. The food is fantastic and the rooms wll furnished and I would not hesitate to recommend this hotel to anyone.
Best Kept Secrets of Wales
My sister and I have been going to the Empire Hotel annually for ~20 Years. Having travelled the world and stayed in many luxurious hotels, this is still our greatest treat. Homely but stylish and VERY British comforts, delightful staff who have largely been there since our first visit(very unusual). The only thing I have never done is try the complimentary sherry in the decanter in our room(but I still appreciate the fact that is is there!!)If you are looking for good value for money and personalised service I highly recommend this hotel. I am putting my money where my mouth is and I am just off to book our next stay!!
I found the staff at the Empire very rude and unhelpful when I rang to enquire about making a booking for a very special occassion. The manner of the staff , one of which was the manageress Elyse, was nothing less than appalling, in fact I have never been spoken to so rudely. I would certainly not recommend this to anyone.
A Fab hotel. Very British and traditional. Excellent food and service and the rooms are all individual and very tasteful.
TripAdvisor Reviews Empire Hotel Llandudno
Travel Blogs from Llandudno
... spoken everywhere. Young people seem to switch between the languages seamlessly as they chatter. The Welsh written language looks very different from English - and the pronunciations do not beginning to match the spellings using traditional English rules. So far, there has been great tolerances in stores, at the "I", from bus drivers and wait staff, for our poor tries at pronouncing place names and unknown food items.
We love ...
... saw us walking down the hill, took pity on us - asked where we were going - knew the couple here well, loaded us into his car and drove us right here. We NEVER would have found it!!!
The little town is actually quite nice and we are looking forward to our 4 days of activity here.
We should sleep well tonite. Ha Ha!!
Oh, yes - the train station: There is work being done on a couple of miles of track - ergo, no train into this town. ...
... town and we enjoyed our day there.
Whilst wandering around North Wales, we came across a sign “Historic Church” which we couldn’t resist. We’re not sure we found it, because the church we did find was “rebuilt” in 1838 and we couldn’t find any further information about the earlier building. It was interesting though in that it had twin towers with a bell suspended between – unusual, we thought.
... of it, arriving well before noon to tour the very large castle built by Edward I. A royal castle, only three kings ever stayed there: Edward I, his son Edward II, and Richard II (great-grandson of Edward II). The signs posted around were well done, though I wish there’d been more of them.
After a walk around the town and happening upon the smallest house in Britain (dimensions: 10 x 5.9ft in floor area and ...
... the town, before heading further up the coast to explore more of the island.
Tonight's Britstop is a very nice hotel/inn, where we have parked under a tree to get out of the heat and enjoyed a couple of quiet drinks. The bar opened at 6.30, and the boys were in such a hurry to get there (i.e. they couldn't wait for Jo and me) that by the time we got there, they had ordered 2 pints of Strongbow, thinking it was ...