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Historical Traveler Reviews Emirates Palace Abu Dhabi
The best anywhere in the world
I have stayed in many many hotels around the world and this is *******stars above the rest. The service is beyond anything else anywhere. The rooms are faultless, the pool and beach ... well Just book and go. Its worth every penny and there are many so called "top" hotels around the world that should send there managers to the Emirates Palace to learn what service is all about.
Only thing i would add and its nothing to do with the hotel at all is just Dont fly with Gulf Air !!!! The complete other end of the service spectrum and the leg room is the worst.
Beats the Burj hands down
We stayed here for a week with our tennage daughters at the end of August, and LOVED the EP.
The decor is stunning - eveywhere is gleaming marble and gold, and the scale of the place is staggering, at times we felt we'd wandered into a giant's castle! We had a Coral Room-with a sea/pool view and very large balcony that was great for evening sun. Bathrooms huge and fabulously appointed. Room very high tech- everything controlled from a computer console, that the Butler gives you a quick IT lesson on. We used it to set a wake up call- not to be recommended as an enormous klaxon goes off, and it's pretty hard to work the console to turn it off again, so apologies to anyone we woke up whilst trying! Odd the TV's don't have a max sound level pre-set, no doubt will be sorted out on snagging. Soft drinks and beers in minibar complimentary- first time we'd seen that and a nice touch. Bed and linen fabulous quality, and housekeeping/turn down service superb. Also UK newspapers digitally delivered each day.
We had breakfast included in our package- excellent food and service, and a huge choice of buffet that could easily keep you going all day. One point to note is they are v strict on dress code at breakfast- no beachwear, sarongs, short skirts, strappy tops or knee-length shorts. If you're using the hotel as a beach resort, you need therefore to pack accordingly, but normal beachwear fine around the pool. Approx 5 restaurant outlets open when we were there. Food in all absolutely superb, beautifully presented, waiting staff very attentive, and amuse bouches, and complimentary chocolate plates were a nice touch. Also delicious complimentary canapes served with cocktails in the bar. We'd recommend the Italian, Mezza Luna, as the seafood restaurant is a little pretentious and very expensive, albeit great food. Generally food reasonably priced for the superb quality. We also ate out in Abu Dhabi, and found Bice at the Hilton good, the Mexican at the Sheraton, and a great tepynaki bar at the Beach Rotana.
The pools are fantastic. East Wing not open when we were there, but we visited it and both this and the West Wing pool are superb. A great meandering pool, with current and watefalls. The pool-side service is great- every 15 minutes, we were offered complimentary water, cold towels, sun cream, melon etc. Great (unused) gym and machines in the West Wing - we had it entirely to ourselves. Beach is enormous- see photo, and there was no more than one person on it when we were there! Way better than Jumeira, in terms of size and emptiness. We found all the staff, from security, cleaners, pool side and waiters to have excellent english, and always a welcoming wave or smile.
We got a good rate on the hotel, given it's soft opening and low season, so it will be interesting to see how much the prices rise. But based on our experience, having been to Dubai, and visited the Burj, we'd certainly return to EP and Abu Dhabi in preference for a totally relaxing and luxurious sunshine break, away from the construction and crowds of Dubai.
The big white elephant
The person who describes this hotel as "The best in the world" is obviously a relation of the German Manager or a Kempinski group employee. I have to say this is the "worst hotel" we have ever stayed in, albeit it was only for 1 night - We checked out the next again day forefitting the other 6 nights we had booked. The hotel is what I would call "Dull", Ok it's full of gold leaf and expensive furnishings but it's empty of spirit and the feel good factor, which I believe you need when your looking to stay in the upmarket end of the hotel world. The staff I have to say carried out their duties well, although most of them had the look of fear in them if you were about to ask them for something. For the safety conscious amongst you, take heart - the fire alarms are working fine - well they were twice in the early morning on the night we stayed there. It may have been set off from the steamy affair we could quite easily hear going on the room next to door to us, I advise all that are going, to keep the television turned up loud to drown out the noise. I must say I cannot get one bit excited about this place, my wife and I believe this hotel is catering towards the conference and business sector, it certainly is no place to enjoy a relaxing break. Ok I have a positive point about the hotel so listen up. I thought it was fantastic when you shouted in the corridor on the way to the room. It's like being in the Grand Canyon (without the view)- it echoes magnificently, security nearly pounced on me a couple of times for doing it, but it was worth it to try and breathe a bit of life into the place. By the way if anyone was wondering where we spent the other 6 nights - we returned to Dubai and into the caring arms of the Jumeirah group - namely the Madinet Jumeirah villas - Oh thank you sweet lord!!.
No were not members of the Jumeirah group, we just know when were onto a good thing.
Best Hotel in the World
Nothing in words can describe how good this hotel is. It is perfect!
Go there and experience the hotel before it gets too expensive after November 2005.
I have been travelling the world for over 20 years but have never stayed at such a good hotel before.
We didn't stay at this hotel, but went there one evening for a drink. It is absolutely gorgeous, the drive up with the 2 Rolls Royce hotel cars in front of the hotel, the staff are very pleasant and personable, the grounds and communal areas are really opulant and you just marvel at how much it must all have cost!!!! The place is basically gold leafed and the carpets sumptious, but we wandered around for about an hour, and apart from a few other gawping tourists, and some bored staff we saw no one!! It was just about empty! (June 15th) so very souless, we couldn't find a bar to have a drink in cos they were closed as there was no one there. I'd check the occupancy if you are thinking of staying. It really was quite eerie!
8th Wonder - Perfect Service and Hospitality...Wow!!
Wow, this is the 7th Wonder. I had great service at the hotel. I am not sure what people expect. We had a private butler, etc. we were surrounded by perfect service. The whole setting is unique as no other hotel I have seen has this prestige, and royalty, as a setting which incorporates style and charm too. How did the manager create this masterpiece. All I can say is if you are looking for a one of a kind luxury adventure this is one of them!!!
So close to being no#1
My wife and I stayed at the Emirates Palace from the 8th to 24th of April. We had a good chance to evaluate the Hotel. As the owners of a group of leisure companies that includes a travel agency, it was important to appraise what has been billed as the worlds most expensive resort hotel.
At $3bn US it is only going to be the occasional property that will ever exceed the construction cost of this property. Truly amazing in concept and excecution. Yet to be finished. The official opening is to be at the end of the year, although it may be next year.
The staff are happy, willing, and if anything too eager. The food quality is amazing and the kitchen facilities have to be seen to be believed. The 2 open kitchens in the speciality restaurants give one confidence. The cleanliness of the place has to be seen. They have an army of cleaners, cleaning clean things.
This is a soft opening and everything improved as we progressed with our stay. The facilities will be amazing when finished. We knew before departure that the spa and treatment centre were not finished. We knew that most of the food outlets had to be completed.
The Sayad seafood restaurant was amazing. Ambience service, and food quality. The Italian was good. But no garlic bread in an Italian?
The staff are generally badly paid and do not get the service charge, indicated at 20%. Tips are very welcome and unsurprisingly result in phenomenal service. The whole concept will work becuase the property is Government owned and does not need to make a profit for years.
Would happily go back, and see the improvements. Hopefully the management will have decided to pay the staff what they promised them.
As for fussy New Yorkers who want to be super fussy. Stay away!! It will never be good enough for you.
We stayed in the hotel for 2 days. The palace is, indeed, splendid but the service was definitely, below average. The service was very slow and staff was quiet unfriendly.
Overall, I would prefer any other 6 star hotel for my next visit to Abu Dhabi. It is definitely not worth the money.
Service could be better
we stayed here for 2 nights, the room we were in cost over £1000 per night. Although the hotel is absolutely stunning, we found the service was not up to scatch, as they don't open officially till Nov. Seem very understaffed. The 24hr butler service was VERY slow, and when we returned from a day out we found our room had not even been cleaned. Beautiful hotel, but not a totally majestic experience!
Stayed at the Emirates Palace from 1 March for four nights. We were overwhelmed when we arrived. This place is truly amazing. The insde of the Palace is simply magnificant and the beach and pool area is out of this world. The attention from the staff was first class. Brilliant you will not be disappointed if you are looking for 6 star luxury.
TripAdvisor Reviews Emirates Palace Abu Dhabi
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