Embassy Suites Washington-Convention Center
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Historical Traveler Reviews Embassy Suites Washington-Convention Center Washington DC
Great hotel, friendly staff, excellent price on Hotwire
My husband and I stayed at this Embassy Suites from 03/09/06 to 03/13/06. Our hotwire price was $106/night for a kingsize bed suite. I could not have been more thrilled with this hotel. I understand it's only 4 months old and was happy to see things working so smoothly. This is a beautiful hotel and the staff was great. We arrived very late Thursday night, exhausted and ready for a cozy comfortable bed. The night staff that checked us in did it quickly, explained breakfast serving times for the next morning and sent us up to bed.
The room was nicely appointed, the kingsize bed was really comfortable and included 5 pillows! There was an extra blanket in the living room so I could take my pillow and the extra blanket and snuggle up on the couch and read to my heart's content the next morning, while my husband slept in the next room. Although I could hear the children in the room next door to us while I was sitting on the couch reading, I was unable to hear those children from our bedroom. The suite included a wet bar, safe, small refrigerator, coffee pot and microwave. The bathroom was medium sized and well stocked. The room was well cleaned and very welcoming.
The housekeeping staff always had a kind greeting as we passed them and they were very quiet as they cleaned the rooms around us the one morning we slept in. Even when they were talking to each other in the hallway, they did it in a near whisper.
The concierge staff was wonderful! They could direct us to all the places we were heading to and were able to accurately tell us how long it would take us to walk or if we should consider a taxi. We planned to use the Metro and were comforted to find the Metro Center stop was only about 3 blocks away, and the Chinatown/Gallery Place stop was about 2 blocks from our hotel. We thought this location was great! We had made tour arrangements at the White House for Friday morning, it was a 15 minute walk from our hotel.
We enjoyed the cook to order breakfast each morning, the food was delicious and plentiful. We saw no evidence of long lines or poorly stocked buffet area. The restaurant was clean and we had no problems finding a table.
I can not find a negative memory from this hotel. It's a great place to stay and will stay there again on my next trip to DC.
Stayed here for two nights last weekend, and was very happy with the experience. The best part was my super-cheap rate from Hotwire ($94/nt), so even if the hotel wasn't so great I wouldn't be justified in complaining that much. It's not in a bad neighborhood at all, just undeveloped. It's about a two-block walk to anything, including the Renaissance, Hyatt, and Marriott, but it wasn't a big deal for me coming from New York. The room was huge and clean, and the most modern I've seen a hotel of that class. Compare the pictures with the other downtown Embassy Suites and you'll see what I mean. I was able to check-in early at 12:00pm without a problem, and they also accommodated me with a late check-out. I went to the complimentary breakfast on Sunday morning around 10am, and there was plenty of space (and food) left. I got room service for dinner both nights; it was expensive but pretty good. I also took advantage of the 9.95/day internet access and didn't have any access problems (Again, with such a cheap rate I still didn't feel ripped off). The only negative thing I have to say is that in the living room it was very easy to hear other guests talking and slamming doors as they entered and left their rooms There is another door that closes off the bedroom area, so at night it wasn't a problem. I can't say enough about this hotel; I don't know why everyone complained about the location when it's literally a 5 min. walk to Metro Center. Unless you have small children, it shouldn't be a problem.
Great Hotel-Great Price thru Hotwire
I stayed at the hotel on Jan 26 2006. Very nice hotel. I arrived at the hotel before check-in time around 10:00 am and they were able to accommadate me with a room. I would give the room a A++ for cleaniness and the bathroom was stocked with all the supplies you would need. I didn't visit the exercise room or the pool but I did order room service and the food was hot and arrived in a timely manner. I thought it was anice touch that they have fresh flowers on your try when the food arrives. The staff was very friendly and always referred to me by my name. I didn't like the valet only parking for $22 a day but you do get a nice free cocktail hour and breakfast so you pretty much break even.
Bad Bad Bad
This hotel doesn't even look like an Embassy Suites hotel. When you walk in the tiny lobby, you will see that the hotel is all choppy and closed in. Definately not in the Embassy Suites atrium motif that I have come to know. There is a restaurant that is not owned by Embassy Suites connected to the hotel. That is where you have breakfast. The service was AWFUL. We had to wait at least 35 minutes for food. We stayed there 4 days in which there was typically no coffee, no juice, no sweetened cereal, cold pancakes, dirty plates etc. The front desk apologized, but noted that the restaurant was not owned by the Embassy Suites.
Forget about the cocktail hour. After finding the tiny, dark, "hall-like" bar, again you would have to wait on a 10 minute line for a drink and then the snacks were totally gone and not replenished very often. As for the pool, the water was so hot that my six year old was crying because it hurt to go in. The hot tub was disgustingly dirty with weird colored foam coming out of it and if you tried starting the motor, the water would come shooting out of the hot tub.
The rooms were actually really nice and the beds were very comfortable. Our maid was very friendly and she confided to us that they were extremely under-staffed. She told us that plenty of people applied to work in this new hotel, but only a few were hired to save money I guess. Well, they might have saved money, but they definately lost my business.
I have stayed at the Embassy Suites in Alexandria, VA. which was LOVELY.
Do NOT stay at the Convention Ctr. Embassy Suites.
Embassy Suites Convention Center-Good Choice, Location Could Be Better
Three of us stayed at the Embassy Suites Convention Center from 01/20/06 to 01/23/06. This isn't the only Embassy Suites in DC; another one can be found on 22nd Street near Foggy Bottom. Overall, this hotel was a good choice, although it left some things to be desired. We were able to find a good rate on Expedia.com, $130/night. The hotel is brand new, and the revolving door leading into the lobby should be tweaked. You are forced to walk in order for the door to keep moving. If one were to stop, the door would announce "please keep moving" or something to that effect. It was annoying, especially when returning from a day of sightseeing. The front desk staff were friendly and quickly checked us in. We stayed in a king-bedded suite on the 3rd floor, facing 10th Street between K Street and New York Avenue. The living room contained (as other reviewers stated) a very nice, but not overly large flat screen TV. Also, there was a convertible couch, easy chair, and table with 3 additional chairs. The table could also function as a desk. Between the bedroom and living room was large wet bar area that included a sink, microwave, fridge and safe. The bathroom wasn't overly large, but did include a nice granite countertop. The hotel placed a sign on the counter that stated if anyone left home "essentials" such as a toothbrush, toothpaste, razorblade etc, they would be happy to provide a complimentary replacement. The bedroom was rather small, but included an armoire with TV, drawers and a narrow, but full length closet. The bed was very comfortable, and in the corner of the room, a small couch was situated. We enjoyed the complimentary breakfast in the hotel's restaurant each morning. There was a bountiful choice of hot and cold items. You could order omlettes, other egg dishes and pancakes from the chefs cooking in an open kitchen, or help yourself to bagels, fruit, cereal and additional hot items in the corner. We did not try the evening managers reception, so I don't know how that is. Our stay was very nice overall, however there were two problems. One morning, the toilet would not stop running, and the tank would not fill. On the way to breakfast, we stopped on the front desk and explained the situation to the woman on duty. By the time we returned, the toilet had been fixed, and the engineer left a small note and chocolate saw apologizing for the problem. I was very impressed by that, they truly strive to maintain guest satisfaction. The second problem in my opinion was the location. The hotel is located on the corner of New York Avenue and 10th Street in the Northwest quadrant. The area appears to be in the middle of a regentrification. The nearest subway station was three blocks away at the Metro Center station (Red, Orange and Blue lines), with the entrance nearest on G and 11th Streets. In the daytime the walk was fine, however, at night it was very desolate and the few people out, were walking in groups. I'm sure as more buildings are completed, the area will become more built up. Despite the problems, the Embassy Suites Convention Center is a quality hotel in Washington, DC.
Problems at the Embassy Suites
This is a nice new hotel, but has a few problems. First off, rooms are typical Embassy Suites--2 rooms, 2 tvs, excellent and comfortable beds, etc. We stayed over New Year's Eve,and for the first time in any Embassy Suites, I heard noise from another room, maybe above or below our room. As other reviewers have noted, it took a very long time to get anything at breakfast or at the Manager's reception. I think it was a packed hotel, but I've stayed at other Embassy Suites that I think were packed, and did not experience such waits.
Other problems were minor but still somewhat troubling: the key cards to our rooms did not work even after repeated attempts by the front desk to give us keys that did work, and we finally had to be moved to another room; the room, while clean, was without soap and coffee, for which we had to ask at the front desk; the front desk did not give us an express checkout receipt even though my credit card was on file at the desk and we had no other charges than the room and parking, so we had to stand in a (long) line to check out on Jan 1; an automatic revolving door that didn't seem to work correctly; and really loud and lousy (IMHO) music playing at all times in the restaurant and the lobby. Just stuff like that; nothing awful, but enough to make you think that this Embassy Suites is not quite up to the level of other Embassy Suites.
Would definitely stay here again!!
I stayed at the Embassy Suites Washington-Convention Center from December 28th-January 1st. It is a new hotel with some minor "bugs" (not literally!),but overall we enjoyed our stay and would definitely stay here again.
The two room suites were perfect for our family (2 adults and 2 children). The two TVs (living room & bedroom) enabled us to have cartoon and "cartoon-free" zones, letting us adults maintain some sanity and free time! Everything was new, so no complaints.
Although the location was fine for us, others may disagree. It is within walking distance of Metro (2-3 blocks to Metro Center), restaurants, and shops, but it seems to be literally on the edge downtown. Our first night there we turned left (instead of right)when walking out of the front door, and found ourselves in a questionable area. We were directed the right way and never made that mistake again!
One of the reasons we chose this Embassy location was it's proximity to MCI Center (for the Wizards v. Heat game)and it worked out fine. There was also a CVS within a 4-5 block walk in China Town, which we took advantage of and stocked up on drinks and snacks for the room. There are also many shops and restaurants within Chinatown, so again, this was fine for us.
Somewhat small, however never overcrowded. A hot tub and workout room are also available. Again, they were never too busy.
Can not say enough wonderful things about it! Yes, our first morning there we went down at about 9:00 am and it was extremely busy as another review stated. However, it was to be expected being it was a holiday week. Even getting down there that late (service stopped @ 9:30 am), the staff did their best to restock what was empty, and we lacked for nothing. Although there was no available seating on the 1st floor(again, as previously reviewed), there were stairs to a second level of additional seating which was empty. This was a perfect way to start our day!
We did not take advantage of this since we had stocked our room up. However, we did take a peak in one night; munchy snacks (goldfish crackers, cheese, tortilla chips & salsa) and a line for the bar. I think it's a nice little perk to break up the day.
Spacious and clean. Free internet kiosk was perfect for our needs (although unable to print). Small gift shop with the basics. Helpful gentleman (concierge?) providing directions/information regarding the sights.
Overall extremely helpful! We had some issues with our bathroom and the gentleman that came up (3 times) was very nice. He happened to be the same person that came up when we could not get the Nintendo working for the kids, and again, was very polite. Our only somewhat negative staff experience was when we checked out, the girl at the front desk attempted to charge us a higher rate than what was charged at registration. The situation was cleared up, however not without her attempt in making it look like she was doing me a favor!
I booked this hotel and left for my trip prior to there being any reviews posted (reason this is somewhat lengthy). Overall, I was extremely pleased and would recommend it. My only minor issue would be the location; again, it is fine if you do not mind walking a couple of blocks or if transportation is a non-issue (taxi/own car). Any service/hotel issues were small, and I think that the positives far outweighed the negatives.
Our stay at this Brand New Embassy Suites Hotel...
Brand new Embassy Suites hotel. The four of us (2 adults, 2 older boys) stayed here from Dec. 25-29th 2005 for Christmas vacation. You know what you are getting at an Embassy Suites. Very nice clean rooms with flat screen HD TV in the outer room, regular TV in the Bedroom. Good bed with premium bedding. Premium furniture. Fold out couch usable for sleeping. Microwave, coffee and refrigerator in room (good for leftovers from the Chinese restaurant). Cooked Breakfast and Happy Hour. Tiny indoor swimming pool. Everything was as it should be BUT follow this advice: Get up early for breakfast--be there by 7:30am at the latest! By 8:15am the breakfast line was a half hour long and by 8:45am the details were exhausted (out of milk, fruit, yogurt, etc. with no effort at restocking) you're just out of luck. No room to sit either (far too few tables to handle the patrons). And so the breakfast until 9:30am is a myth. As for the Manager's Reception (happy hour) if your idea of a good time is waiting in a half hour line for a drink served by one (lonely) bartender, then go for it. Kind of hard to arrive early for that (5:30pm to 7:30pm). Better idea: bring some hooch from home and have a cocktail in your room. The help was courteous but clearly inexperienced (hotel was only five weeks old) and it took us quite awhile to have them give us the "free" internet access on our Hilton Gold Card perks. Then at checkout they had added $39.99 for it to the bill anyway and I had to get it taken off. In this day and age at about $150.00 per night ($129.95 per night plus $18.83 tax) to try to charge you another $9.95 per day for Internet in your room is absurd. Its a good thing we had the gold card with us. The rating is neutral/average due to the internet and breakfast problems--probably above average on everything else (if you and your kids are early risers). Downtown location is great with a mile or so walk to all the tourist items. Washington DC is great in that all the museums and monuments are free admission (your tax dollars at work). Homeless people abound (same as any urban area in the USA). Great place to stay but heed the above advice regarding the details.
Excellent staff and comfortable hotel
This new hotel is like other Embassy Suites--pleasant and attentive staff, very comfortable rooms, great 2 hour manager's reception, and outstanding delicious breakfast included in the rate. Very comfortable bed and, because the rooms are 2 room suites, you have virtually no hallway noise in the bedroom. All this for the internet rate of $130/night, which I thought was pretty good for DC. Unlike the previous poster, I didn't notice anything bad about the neighborhood, but we took cabs the entire time (one night) we were there; also, I work around 3 blocks away (not as a call girl, but as a federal government employee!) so I guess I am pretty comfortable with the area. The neighborhood is sort of up and coming, from what I understand about DC--the hotel is near Chinatown, and about 2 or 3 blocks from the Metro Center subway stop.
Too New...Wait until they work everything out.
The hotel is new. It just opened in the fall of '05. They still have to work on a few things.
First, everything in the room is brand new. In the living room of the suite is a flat screen HDTV (which I'm thinking about getting after Christmas). The bed was extremely comfortable. I usually have a hard time falling asleep in a hotel, but not here. Also, the room safe and microwave are nicely hidden away in their own closet.
The hotel, while close to the mall, is not in a good neighborhood. Friends of ours watched an arrest out their bedroom window. We later found out this is an area of town where call girls work.
The staff doesn't know the neighborhood. We went to see the National Christmas Tree and were going to take the Metro. When we asked at the front desk, we were told the hotel was nowhere near the Metro. The next morning we found out it was only two blocks away.
The breakfast area was confusingly laid out. After we went through what we thought was the entire breakfast line, we found out that hot items were in a totally different area that is hidden.
Also, I had trouble getting the door to lock. You really had to pull to make sure it was locked. And unlike other hotels in Washington, I didn't see any security.
TripAdvisor Reviews Embassy Suites Washington-Convention Center Washington DC
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