Embassy Suites Tampa - Downtown Convention Center
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How has this hotel rated in the past?
- Swimming pool
- Room service
- Fitness/Health center
- Wheelchair accessibility
- Business Services
Historical Traveler Reviews Embassy Suites Tampa - Downtown Convention Center
Great time in Tampa
I was hesitant to stay here based on the reviews, but was very pleasantly surprised. The staff was very friendly with the woman opening up the breakfast area. The hotel has style and very comfortable rooms. It would have been nice to have the Starbucks open, but i understand that it will within two weeks. The valets were quick. The trolley stops right in front of the hotel. There is a running trail near by. Manager's reception is great.
Ottimo soggiorno a Tampa
Non ero molto convinto di starci avendo letto le recensioni, ma sono stato piacevolmente sorpreso. Il personale era molto gentile, soprattutto la signore della sala colazione. L'albergo ha stile e camere molto confortevoli. Sarebbe stato bello se fosse stato aperto anche lo Starbucks, ma credo che lo sarÓ entro un paio di settimane. I due addetti del parcheggio erano rapidi. Il tram ferma proprio davanti all'albergo. C'Ŕ un bel sentiero per correre accanto all'albergo. L'aperitivo serale Ŕ ottimo.
Attended a Convention in Tampa and booked in this hotel as the Westin add Marriott properites were sold out.
The worst hotel experience I've ever had. Aside from listening to construction during the day, I found the front desk staff to be rude, particularly when I desparately needed their help. DO NOT Use Valet parking unless you don't care if they lose your car keys. Go to get my car out of valet parking at 5:30 am to catch a 7:30 am flight and guess what? They can't find my car keys. Four different people looked, a person drove me around to find my rental car, which we finally found (note car was unlocked), but no keys. I went to the front desk for help and their response - Not our problem. I left for the airport not knowing if the valet would find the keys. Thrifty Rental is equally worthless...couldn't find a real body to talk to. ..finally did, but didn't want to handle my problem. Got on a plane, 2 days later I finally get my phone call returned from the valet saying they will handle everything. But, of course I'm now stuck with 3 extra rental days on my bill. Now, I get to waste time trying to get the hotel or valet company pay for the extra days for car rental while someone tried to find the keys. Oh, by the way...when we are looking for my keys, the staff mentioned this had happened before! For the hotel staff to look at me and say it's not our problem is unbelieveable to me. If they don't control valet parking at their front door, then they better quit offering it! No one wants to take responsibility for bad management.
THE GOOD: This is a standard Embassy Suites in terms of its facilities. Nice spacious rooms with a comfortable bed. The complimentary breakfast was great (Jeffrey makes a mean ham and cheese omelet).The Manager's Special (complimentary drinks 5:30-7:30 each evening) was outstanding after a tough day conventioneering. The beer tap ran out twice during a weeklong stay. The sky bridge and trolley station were very convenient. Most staff were friendly. Response to an additional linen request was prompt.
The Embassy Suites Tampa Convention Center has all of the amenities of a typical Embassy Suites, so you get the two-room room, refrigerator, microwave, wetbar, etc. The room itself is nice, and the property is still very new. Some things just need to get smoothed out though. Negatives include the four elevators that are among the slowest I have ever seen (be prepared to wait 5 minutes for one to come), a sad excuse for a business center (they never did have toner in the printers during my entire 5 days there), internet connections that are so slow I usually just gave up (but, it is free in the room) ,a very uneven selection of food at breakfast (free!) and usually they are out of at least one type of provided food, a bar where they couldn't change an empty keg for 5 days, and a staff that cover a wide range from very good/polite/helpful to rude and uninformed. While that sounds quite negative, these were smaller problems, and overall the property is average. It has a prettygood potential and is literally across the street from the convention center (even attached by a bridge over the street). The location is great, the physical components of the room are good, but the details are lacking and the service is marginal at best.
I would actually give this hotel a rating of 3.5. It is basically a typical Embassy Suites, with spacious rooms and good facilities. The pool is small, and as a result fairly crowded. The front desk staff were courteous and helpful.
We were excited about the new Embassy Suites because we annually attend a conference at the convention center, and the hotel directly connects to the convention center (VERY CONVENIENT!) The location was excellent. We loved the atmosphere of the hotel. The views from our 18th floor room were excellent.
Unlike most of my reviews, I'll leave out the fluff and get straight to the point.
New hotel with TERRIBLE SERVICE. Cooked-to-order breakfast was nothing compared to what I've had at other ES hotels. Room was okay but too gloomy. Unprofessional and careless staff. Not too organized for a brand new property. I won't stay ever again.