Embassy Suites Tampa - Downtown Convention Center
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How has this hotel rated in the past?
- Continental Breakfast
- Swimming pool
- Room service
- Fitness/Health center
- Wheelchair accessibility
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Historical Traveler Reviews Embassy Suites Tampa - Downtown Convention Center
Great time in Tampa
I was hesitant to stay here based on the reviews, but was very pleasantly surprised. The staff was very friendly with the woman opening up the breakfast area. The hotel has style and very comfortable rooms. It would have been nice to have the Starbucks open, but i understand that it will within two weeks. The valets were quick. The trolley stops right in front of the hotel. There is a running trail near by. Manager's reception is great.
Ottimo soggiorno a Tampa
Non ero molto convinto di starci avendo letto le recensioni, ma sono stato piacevolmente sorpreso. Il personale era molto gentile, soprattutto la signore della sala colazione. L'albergo ha stile e camere molto confortevoli. Sarebbe stato bello se fosse stato aperto anche lo Starbucks, ma credo che lo sarÓ entro un paio di settimane. I due addetti del parcheggio erano rapidi. Il tram ferma proprio davanti all'albergo. C'Ŕ un bel sentiero per correre accanto all'albergo. L'aperitivo serale Ŕ ottimo.
Close... But No Cigar !
Attended a Convention in Tampa and booked in this hotel as the Westin add Marriott properites were sold out.
I think the biggest issue is with staffing. The front desk staff was courteous, but even if there were two of them at all times, one was ALWAYS on the phone. So even asking a simple question or getting help for the baggage room took forever. Bellmen and doormen did not know the property, nor did they seem to care, and had all-around adolescent bad manners.
Cleaning staff was hardly better. I walked into my room while the maid was in the room, (door was open and unlocked) and because of the room setup, she was in the back room, she did not evenbother to come out and see who was entering the room, she did not even bother to acknowledge my presence with a simple "hello". Snack bar staff was equally unprepared to dealing with customers, and service was excruciatingly slow. There seems to be enough "manager types" walking around the building in suits with brass name tags, but they are not seeing the same things, I guess.
The most pleasant staff member was the Airport Shuttle Bus driver ! And I don't even think he works for Embassy !
Breakfast seating is way too close for comfort, with tables set-up wihtout enough room to manoeuvre in or out. Breakfast buffet area was messy in general with spilled stuff all over both mornings, and seemingly no one to clean up during breakfast.
Beds and pillows are comfortable. Bathroom amenities are fine. TV's (2 of them) are good. Workspace in living room is very efficient, with comfortable ergonomic chair.
Noise level in the large central atrium is very loud, with music going until 11 pm. Bring earplugs if you intend on getting to bed before that time. Only reason I would not go back is poor service. They need to do better at $269.
Don't Valet Park!
The worst hotel experience I've ever had. Aside from listening to construction during the day, I found the front desk staff to be rude, particularly when I desparately needed their help. DO NOT Use Valet parking unless you don't care if they lose your car keys. Go to get my car out of valet parking at 5:30 am to catch a 7:30 am flight and guess what? They can't find my car keys. Four different people looked, a person drove me around to find my rental car, which we finally found (note car was unlocked), but no keys. I went to the front desk for help and their response - Not our problem. I left for the airport not knowing if the valet would find the keys. Thrifty Rental is equally worthless...couldn't find a real body to talk to. ..finally did, but didn't want to handle my problem. Got on a plane, 2 days later I finally get my phone call returned from the valet saying they will handle everything. But, of course I'm now stuck with 3 extra rental days on my bill. Now, I get to waste time trying to get the hotel or valet company pay for the extra days for car rental while someone tried to find the keys. Oh, by the way...when we are looking for my keys, the staff mentioned this had happened before! For the hotel staff to look at me and say it's not our problem is unbelieveable to me. If they don't control valet parking at their front door, then they better quit offering it! No one wants to take responsibility for bad management.
THE GOOD: This is a standard Embassy Suites in terms of its facilities. Nice spacious rooms with a comfortable bed. The complimentary breakfast was great (Jeffrey makes a mean ham and cheese omelet).The Manager's Special (complimentary drinks 5:30-7:30 each evening) was outstanding after a tough day conventioneering. The beer tap ran out twice during a weeklong stay. The sky bridge and trolley station were very convenient. Most staff were friendly. Response to an additional linen request was prompt.
THE BAD: Mandatory valet parking is slow. The driveway is narrow and dangerous. There was some minor construction debris still in the rooms. Maid service took all day, if ever, to arrive. The elevators were a bit slow. The breakfast eating and serving areas are somewhat cramped.
THE UGLY: Restaurant and room service were abysmal. Room service was slow and arrived once with no eating utensils, condiments, or the right beverages. In the restaurant we were served our water and had our order taken only to be ignored for over an hour as we waited for our food to arrive (It never did). We could see desserts and drinks in the display case / bar just a few feet away but couldn't get them to migrate to our table. When we complained the answer was that they were 100% full and it had been that way for weeks (not "I'm sorry). Tip: If your food service capacity is full, close the restaurant rather than continue to seat patrons who aren't going to get any food anyway. The waitress, host, and night manager were unresponsive and lacked authority to make anything right; i.e., no comp offer and refused to contact the GM. A call to the corporate office went unanswered and unreturned. No one followed up the following day until I button-holed the day manager during happy hour. He was polite and apologetic but offered no comp as well.
I'm sorry to say I was disappointed with this hotel. My previous experiences with Embassy Suites have all been outstanding. Perhaps they will get back on track after a bit more shaking down of this new property.
A new property still trying to get it right
The Embassy Suites Tampa Convention Center has all of the amenities of a typical Embassy Suites, so you get the two-room room, refrigerator, microwave, wetbar, etc. The room itself is nice, and the property is still very new. Some things just need to get smoothed out though. Negatives include the four elevators that are among the slowest I have ever seen (be prepared to wait 5 minutes for one to come), a sad excuse for a business center (they never did have toner in the printers during my entire 5 days there), internet connections that are so slow I usually just gave up (but, it is free in the room) ,a very uneven selection of food at breakfast (free!) and usually they are out of at least one type of provided food, a bar where they couldn't change an empty keg for 5 days, and a staff that cover a wide range from very good/polite/helpful to rude and uninformed. While that sounds quite negative, these were smaller problems, and overall the property is average. It has a prettygood potential and is literally across the street from the convention center (even attached by a bridge over the street). The location is great, the physical components of the room are good, but the details are lacking and the service is marginal at best.
Typical Embassy Suites
I would actually give this hotel a rating of 3.5. It is basically a typical Embassy Suites, with spacious rooms and good facilities. The pool is small, and as a result fairly crowded. The front desk staff were courteous and helpful.
Breakfast was as good as it normally is. We were there during a college football weekend, and the hotel was full of fans. It was busy at breakfast, but managable, and the omelets were good.
The location is good for many things, and we attended a hockey game right next door. In general, though, the area lacked much of a community feel, and there is too much concrete. We probably should have gone to Ybor City, or somewhere a little more lively.
The main problem has already been identified by other reviewers. The hotel has mandatory valet parking, and is totally overwhelmed around check out time. This is an annoyance which really should be rectified.
Will hopefully get better
We were excited about the new Embassy Suites because we annually attend a conference at the convention center, and the hotel directly connects to the convention center (VERY CONVENIENT!) The location was excellent. We loved the atmosphere of the hotel. The views from our 18th floor room were excellent.
The employee who assisted us with check-in and check-out was extremely knowledgable, helpful, and kind. The complimentary breakfast was good, as were the free drink coupons they gave us when we checked in.
The only stink we had was with the valet service. Every time we needed our car, we spent 25-60 minutes waiting in line. Yes, the hotel was filled to capacity, but guests should not have to wait that long for their cars! I sincerely hope they get their act together in that department.
All in all, it was a good stay, and because of the convenience to the convention center, we will definitely stay there again!
Slightly Below Embassy Standards
Unlike most of my reviews, I'll leave out the fluff and get straight to the point.
Here are the positives: Beautifully designed property with excellent skyline views of Tampa; Standard "Embassy" style rooms; Airport shuttle departs hourly roundtrip to TPA; Above average dinner offerings in the hotel restaurant; Great location with easy access to expressways, downtown shopping, downtown dining; Five minute drive to Ybor City; Two blocks from the aquarium and directly across the street from the Waterfront Marriott for sports bar patrons.
Now, here are the negatives: The hotel is a new property and it's almost two months old with apparent growing pains. The parking deck and a few of the floors are still under construction so the mandatory valet parking provides limited car security options. The front desk staff is very inexperienced and unfamiliar with the redemption of Hilton Honor points. Therefore, several of the guests had to use the Embassy's business center to print out proof of redemption, rules for using points and corporate contact info before being allowed to check in. Nevertheless, there are an unusual number of advertisements welcoming Hilton Honor members and encouraging Hilton Honor membership. What's my point!?! A Hilton owned property should not welcome Honor members until they are knowledgeable in servicing point redemptions and member benefits. WARNING .. WARNING.. Please be very alert concerning the taxes/fees on your room charges during check in and check out. Competency at the front desk is very inconsistent during the various shifts so keep track of all charges (drinks, food, room service) and look over your hotel bill very carefully..
More negatives: The parking deck is still under construction. Therefore, there is mandatory valet parking offered at this property with inexperienced and language challenged valets. It is very uncomfortable for guests to trust their vehicles with an unorganized valet service. Currently, the valet service is slow and quantity focused with a minimal emphasis on quality. In addition, even though the rooms are new, expect marginal services from housekeeping in cleaning rooms and providing cribs.
Minor and needs improvement: The traditional "Embassy" breakfast is very limited on menu offerings. However, the cooks are uniquely skilled and attentive in preparing omelets. I am a fan and repeat customer of Embassy Suites so I hope this property can get its act together real soon.
New hotel with TERRIBLE SERVICE. Cooked-to-order breakfast was nothing compared to what I've had at other ES hotels. Room was okay but too gloomy. Unprofessional and careless staff. Not too organized for a brand new property. I won't stay ever again.