Embassy Suites Hotel Portland-Airport
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How has this hotel rated in the past?
- Meeting rooms/conference facilities
- Non-smoking rooms
- Free High-Speed Internet
- Breakfast Available
- Wireless internet connection in room (free)
- Wireless internet connection in public areas
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Historical Traveler Reviews Hotel Mona Lisa La Baule
Brides and Grooms Beware!
We had our Wedding reception on September 3rd at the Embassy Suites and stayed there along with 25 other family members before we left on our Honeymoon on September 4th. The accomodations are fine but beware of the staff who works during and after the receptions in the main ballroom. We had a rather large reception and came away from our reception without our irreplaceable engraved cake serving set that somehow got misplaced...along with the custom box it was in. We also had to question staff regarding a digital camera which somehow ended up in the kitchen area. After the buffet tables were closed (while we were dancing) the remaining food was supposed to be brought to the Presidential suite which we had reserved for two nights and instead the staff took the food to eat while guests heard comments of "we're going to eat good tonight" and "check out what will be in the kitchen" as they cleared the buffet tables. The chocolates we had bought and placed on each table for our guests were being picked up by the staff and "pocketed" as one of our guests told us until she told a staff member to stop it. We brought all these problems to the attention of the management and their solution was to try and pay us for the cake set and give us a free night and dinner at the hotel...like that was supposed to make up for the embarrassment and frustration their staff caused. We basically paid a manditory 21% gratuity for staff to eat the food we purchased for our guests. We asked for a refund on the gratuity because the staff didn't deserve it but were scoffed at. I would suggest to anyone looking for a venue for a group event or reception to look elsewhere or if you choose to have the event there make sure you don't make use of anything of value or it will disappear without any concerns by the Management at this hotel.
Away from city center, but worth the drive!
Just returned home after spending 3 nights at this hotel. The better downtown Portland hotels were booked (probably because of this weekend's Race for the Cure) and we decided to stay a bit out of town based on the very positive reviews we found on this website regarding this hotel. We couldn't have been more pleased with this Embassy Suites. We booked a one bedroom suite with two double beds at a great AAA on-line rate; the room was spacious and very clean. Despite the closeness to the Portland Airport (1/2 mile), we were subjected to very few jet engine sounds during the length of our stay. In addition, even though the hotel appeared to be full on the first night of our stay, we never heard a sound from surrounding rooms on any of the three nights we were there. No toilets flushing, no unwanted conversations overheard, and no doors slamming. The complimentary breakfast was satisfying and met our needs, but wasn't incredible--and we didn't expect it to be so considering that we headed down for our breakfasts towards the end of the serving time. We especially appreciated the spaciousness of our room, the attentive and helpful staff, free parking, access to several premium movie channels, and a generous nightly reception at the hotel's bar. Without a doubt, our only negative experience was trying to navigate through the streets and highways of Portland. We became lost on every single venture we made to this hotel, and through the city of Portland. Living in a city which is known for it's lack of adequate directions (Seattle), we were amazed that Portland was even worse! If you come better prepared than we did as far as navigating the streets of Portland, you shouldn't have a thing to complain about if you choose this hotel!
This has got to be one of the best hotels I have ever stayed at. Everything was outstanding in all areas from the friendly and very helpful service received with every interaction at the front desk to the cleanliness of the rooms. There have been a lot of hotels I have stayed at over time that could take lessons from this hotel in how to treat guests.
It has spoiled me!
I was taking my daughter school shopping and decided to stay at the Embassy Suites instead of the Oxford Suites (also nice hotel) this time. The downtown location would have been better because of it's close proximity to Lloyd's Center but it is more expensive. The lobby is nice and pleasing to the eyes. The clerk was very helpful. I asked for a room with a nice view and was given one on the 8th floor. Very nice! The rooms were clean and very spacious. It's nice having two televisions for our different tastes in shows. The house-keeping services were up to standard. I asked for and received additional towels (I gave her a tip) and they weren't stingy with the toiletries. It was a bit of a walk from my room to the elevators (a hassle with luggage) but I did ask for a room with a nice view, so I can't complain. The only on-site restaurant had horrible food and there was a bug IN my daughter's pizza, but I don't want to reflect that on the hotel. My only other complaint is that I was charged for the bottled water in my room and we did not drink it. I explained to the management that we do not like the taste of bottled water and he was kind enough to remove the $4.00 charge from my bill. All in all, it was a great hotel and I look forward to going back again this August.
Top notch airport hotel
Spacious rooms. Building in excellent condition. Friendly staff. Excellent breakfast buffet. Very close to airport so try to get a room not facing the runway. THis airport operates 24/7.
I last stayed at the Embassy Suites at the Portland Airport in October of 2004. It was my 3rd trip back to this hotel. This Embassy Suites has always been less expensive then the one in downtown Portland. Unless there is a lot of traffic, it only takes about 10 minutes or so to get on the freeway and get down to the Rose Garden Arena. I highly recommend this hotel. The atrium is beautiful. The full cooked breakfast was great. The rooms are very clean. The service has always been great. Last time I went I was suprised how fast I was checked in upon arrival. Everyone there is very helpful. I will be back anytime I need to return to Portland.
Wonderful Accomodations and Staff!
We are staying at the Embassy Suites (Airport) again! We were so impressed with the staff, the rooms, and the common areas! We didn't get to eat in the restaurant area. We did order one meal in our room. It was very satisfactory. Our room was so comfortable! It was nice having the bed area seperate from the sitting area.
The staff was the most impressive of all! They went out of their way to make us very comfortable. We had one problem in our room and they corrected it right away. We drive into Portland, but we like the idea that the Tram goes all the way out to the Airport and right by the Suites.
Clean, roomy and convenient
This is an exceptional Embassy Suites Hotel. The hotel staff greeted us warmly and maintained a professional and friendly attitute. The waterfall and man-made river running through the lobby was enjoyable. Our suite was HUGE, very clean and nicely decorated. The mini-kitchen was a nice convenience. Having arrived at PDX Airport very late and very hungry, the location of the hotel, less than a mile from the airport, was perfect for us. And, no, we did not hear plane noise while we slept. The salmon with blackberry ketchup "recommended by the grizzly bears" we ate at the restaurant inside the hotel was very unique and tasted wonderful. However, the service was slow and the menu was pricey. The breakfast buffet in the morning was one of the best "free" breakfasts we've experenced. However, it was quite crowded.
Great service at the Portland Airport Embassy Suites
One of the better Embassy Suites, thanks to great service. Obviously, if you have to stay in Portland, you'd like to be downtown, but if you're limited to the airport due to business meetings or layover, this is a fine spot for lodging. It has the basic Embassy Suites layout, with the rooms surrounding the lobby and the basic welcome reception and great breakfast. But what makes this one special was the level of service, something badly missing from most hotels. How wonderful to come in and have the Front Desk step away from the desk and walk to you in order to show you the surroundings, and to do it with pride! Suddenly, I was part of the family. The indoor pool was great, and every single employee I met had pride in their job. Really liked this place, and I'm not a big Embassy Suites fan.
THE BEST AT PORTLAND AIRPORT
We have stayed at many hotels in the Portland airport area for business/leisure trips and found the Embassy Suites Portland Airport to top them all! We were lucky enough to receive the "Big Deal" Rate which gave us a 1 bedroom suite with a view for only $89 on March 24, 2004. The hotel is just beautiful with waterfalls and plants everywhere. The beautiful atrium is surrounded by floors of rooms so all rooms open into the center. We did not find one thing wrong with this hotel. They offered us free 7-day parking (which was a plus since we were going to be gone 7 days to Mexico). Also, we loved the Manager's Reception with an open bar and snacks for all patrons of the hotel in the evening. People are friendly here and you will not be disappointed. THANKS EMBASSY SUITES PDX!
TripAdvisor Reviews Hotel Mona Lisa La Baule
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