Embassy Suites Niagara Falls Fallsview

After a wonderful stay at the Marriott next door, we looked forward to staying at the newest hotel, the Embassy Suites. Our room was nothing like what was depicted, as there were not floor to ceiling windows.

Still the room was nice enough. What was not was the 1 1/2 hour wait for the car to come from valet parking (an extra $20/day charge), the lack of seats at the "cooked to order" breakfast (a buffet, not cooked to order), the tip jars at the registration desk, the lack of high speed internet (one of the reasons we chose an Embassy Suites), the charges for everything, and the manager's reception...Embassy Suites (the chain) advertises a complementary reception with your favorite beverages...not here...it was chips, pretzels and salsa with a charge for any beverage...$1.50 for a Coke, for example. We won't be back here again! If you want a view and good service, go next door to the Marriott.

My Husband and I stayed at Embassy Suites the 1st weekend in October and the only good I can say is that the lobby and rooms are beautiful. The staff and reservation department should get there act together, and inform customers about the $20.00 parking fee. They also charged tax of over $3.00 on that per day. It could be understood if you were not a guest at the hotel. The staff was very rude, with the exception if you didn,t care how much went on your credit card. We also had to make an appointment to get our car, however was told it would be a 40 minute wait, so we decided to take the shuttle (25 minute wait). Also, the manager,s reception was a joke with only chips and salsa. I feel they could do much better, especially with what it costs to be a guest there. We will not ever stay there again.

I booked a one-night get-a-away for my girlfriend and I in September. I left the hotel as a surprise - I tried to convince her I had to go cheap. I booked the "Premium Fallsview King/Jacuzzi" room -- which are the upper floor king suites. I wanted a nice surprise when we opened the door to our room. Upon check in, the staff member went through every detail of my room: view, floor, room amenities, and price. I turned to my girlfriend, joking: "you weren't supposed to hear that." I didn't care too much - but I could tell the staff member felt horrible for ruining my surprise. She said, "let me make it up to you" and grinned. Upon opening the door to our room, I discovered her surprise.

She gave us a Junior Presidential Suite! This was the nicest hotel room I've been in - corner room, huge round window facing the Falls (both of them) and larger living room with another floor-to-ceiling window on the Horseshoe Falls! It was a well-decorated and well-stocked room. I was especially impressed with the lighting and sinks/vanity areas (3 or them in total).

Everything was great about the stay. Staff were fantastic. We got into the room at 11am and check-out was extended to 1pm the next day. We definitely got our money's worth!

The pool area was a bit small - but still nice. The hotel's public areas were great. Location was good, but walking down to the Falls takes longer than you think once the incline railway closes at night.

The only negative was breakfast: food was amazing, exceeding my expectations for a free buffet, but it took 30 minutes to move through the buffet line and finding a seat was difficult. However, I cannot fault the hotel. I'm not sure if there is an easy way to feed 500 rooms.

I'd recommend a stay. I'm planning another.

Suite on 15th floor had a great view of Horseshoe Falls even from bathroom. American Falls is also visible but due to it's further distance it is not as spectacular. Breakfast included with room was the best I have seen, even had made to order egg dishes. Evening complemetary "Managers Reception" was a joke. It included nacho chips, other salty snacks, soda & punch. Adult beverages were available for a fee. Reception seating was very limited for a 500 room hotel. Skip "Manager Reception", but don't miss breakfast!

The rooms at the Embassy Suites were wonderful. We had A King Suite with jacuzzi and Falls view==two TV's, teeny fridge, microwave,safe and two legitimate rooms (not just a half-wall divider).We did have a problem with "stingy" information from the concierge. There is a rail ramp directly behind the Embassy Suites which saves so much time and running around BUT we did not hear of it until half way through our stay ????? meanwhile my husband who has some health problems completely got wiped out and had to return to the room thereby missing out on most of the attractions ! I had spoken several times to the concierge and for whatever reasons they steered us to the hotel (actually the Marriott) shuttle which was Not convenient for the Falls sights compared to the rail ramp behing the hotel. I was (am) very angry that my husband (and I, because he could not be with me) got cheated out of seeing and experiencing the butterfly conservancy, the aviary, the walk behing the falls etc. when all they had to do was tell me about the rail ramp--I had asked for help-advice THREE times!!!!!The other complaint was the cost of the food at the hotel which was TGIF's. For 5 of us the bill was $278 (without tip). We had $90 worth of credit from our hotel package which still left a $188 dinner bill at Friday's!!!! The food was very good, but it was not extraordinary. Next time I would ignore the $45 credit (or just use it up on something simple--drink and an appetizer) and go elsewhere for the dinner meal.But, the hotel itself is nice and the rooms are wonderful. The pool is also very nice. Valet parking is $20 a day-average for that area I guess. My biggest gripe was the crappy advice from the concierge--also--parks tickets are @24 US, but the hotel sells similar for $109. Beware.

Although married 40 years this was our first trip to Niagara Falls.

Check in was a breeze and our first pleasant surprise was that we were upgraded to a jacuzzi suite without asking. We had excellent view of both the Canadian and American falls. In fact, from the jacuzzi we had an excellent view of the American Falls. Our room was spacious and quite comfortable. The prior alert by a previous reviewer regarding the information desk was very helpful. On our own we arranged two great tours> One thru Niagara Falls Scenic Tours can be set up by walking to the small kiosk in located just across the street to the right of the Embassy in front of THe Oakes. It includes the Maid of the Mist ride, Behind the Falls and several other interesting points. The other requires a bit of a walk, but is well worth the trouble. Look for a kiosk in front of the Cascade Inn on Murray, across the street from the far side of the new casino now undergoing constuction. Ask for the tour that includes going to Niagara on the Lake, the Welland Canal, a winery and other locations. The driver/ guides on both tours were very informatve and made them fun. The "manager's reception" at the Embassy is a bit of a joke. Saw no one at it that seemed to be in management and the snacks were forgetable. The included cook-to-order breakfast was excellent. We made use of the 2 night package specials which give you a $45 (Canadian) credit at the in-house T.G.I.F. While their food was generally tasty, it was certainly nothing special and rather pricy.

All things considered very much enjoyed our first visit to Niagara Falls and our stay at the Embassy. We will almost certainly be doing both again.

This is a great hotel, the veiw was great, wake up and look right at the falls. However, we were cahrged $ 20 (can) per day parking. The included breakfast was good, the managers reception was nothing but some chips and salsa they could do a little better for the price. They have a shuttle for the entire length of your stay cost $9 (can). Great way to travel around. The staff was great other than 1 person. I would recomend this hotel for anyone that wants a great room for a decent price. Just watch out for the extra charges.

Stayed here with wife and three young kids in mid-August. Hotel is very new and clean. Rooms were very large two room suites, and were nicely appointed with an "OK" view of the falls. It is very convenient to the falls; just walk out the door, go left and around the corner and you are at the little incline railway that takes you straight to the falls.If you stay here, don't buy any of the tours at the hotel. You can get a package at the bottom of the railway for the main attractions at a very good price. It also includes the little bus that goes all over town.BEWARE, however, that the hotel attempts to add what they call a "Hotel Marketing Levy" to your bill at the end of your stay. We were there two nights, and they tried to charge us $30.00. When I asked at the desk what it was, they told me it was a levy charged by the tourism bureau, implying that it was a tax. When I challenged them further and asked if it was a tax mandated by the government, they said no, it was actually optional, and asked if I wanted it removed. I could not believe they did this. It is incredibly unethical, and I will steer clear of Embassy Suites in the future as a result.

We had a wonderful time at this brand new hotel (opened c. July 10, 2003), where we stayed for 3 nights, about a week later. We had a falls view room on the 19th floor, which included a jacuzzi. The view alone was worth the price (not all that much more than a AAA rate of the city view side, which is really boring--flat Ontario). From the room we could see both falls perfectly, as well as the nightly fireworks at 10 pm! Could also hear the falls, especially if we opened the window. (You can slide it over to allow in air and the sound of the falls). The view changes constantly, due to mist and rainbows and changes in light. The suite was terrific, including a beautiful bathroom, mini frig, microwave, 2 TVs, etc. We did come back the first day at 3 pm to find it still unmade, and complained; from then on, they did it first thing in the morning. I don't know why other reviewer did not like the breakfasts; they are typical Embassy Suite buffets including omelettes cooked to order (pancakes were not as good as some other Embassys I have stayed at, if you care). There were sometimes not enough chefs, have to watch the line. Also, the afternoon "reception" was very disappointing, due to Ontario law that prohibits distribution of free or reduced price drinks. The hotel could do a better job of providing nice hors d'oeuvres (v. bags of pretzels and chips.) The indoor pool (no outdoor) is fantastic--about 50 ft in length and 25 feet wide; one of the largest hotel pools I have ever seen. Staff was very helpful but AVOID the "information" desk in the lobby which is a disguised for-profit outlet that tries to sell you grossly overpriced bus tours of the Falls area. You can do as well on your own at 1/3rd the price (what it costs for admission to the various sights). Get the $32 (Canadian/ per adult) package (at the Canadian parks building straight down the steep hill from the hotel that overlooks the Canadian Falls) that gives you admission to the Journey Behind the Falls, the Maid of the Mist, the border walk along the river, and the Butterfly conservatory, as well as 1 day's unlimited People Mover use. Leave car at the hotel to avoid $10 additional parking fee. Take the funicular down the hill; it's only c 50 cents Canadian and it's fun. Also, the "info desk" claims that you will wait in long lines to get you to buy their bus tours; we did not find this to be true, even though it's high season. Parking is overpriced at the hotel, but there are 2 or 3 vacant lots within 2 blocks of the hotel that you can park in, as we finally did (lots of construction in the area, and no ticketing or monitoring of these vacant areas). Two such lots were in full view of the hotel, one behind a hotel across the street that is being built (don't park one lot further down, where the construction is occurring.) All in all, this hotel was one of the best we have ever stayed at. (Note that self-parking was not yet available, due to construction, but they only charge the self-parking rate for the valet parking, as a result. We did tip the valet $1 each time they got the car, but eventually used the vacant lot less than 100 yards from the hotel.) Note that the hotel does not have a gift shop (there's a big touristy one across the street), but again, this was no loss. The manager at the afternoon reception can provide very good (useful) restaurant recommendations, as we found, following his suggestions. We told him the kind of price range and food and atmosphere we wanted, and he had excellent suggestions; they don't push the Friday's that is part of the hotel.

My wife and I absolutely love visiting the Niagara area (Falls & Niagara on the lake ) and normally stay at the Hilton-NF for our monthly get-a-ways. We decided for our July 23-25 visit that we would try the new Embassey Suites 2 night Package with King / Jacuzzi Suite.

The price of the package was very resonable for this time of the year.

The view of the Canadian falls from this hotel on the 19th floor was absolutely spectacular. The two room suites were very big, clean, well equipped and the staff at check-in were very friendly and curtious.

Menu ordered food at TGIF's downstairs was good but overpriced and the breakfasts included in the package were disappointing and it was very,very overcrowded. Parking was alittle expensive ($15.00/ day )for the two block walk. However, all in all this is an impessive hotel and we had a great stay.......