Embassy Suites Montreal
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TravelPod Member ReviewsEmbassy Suites Montreal
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Embassy Suites Montreal
Great location and lovely suite
Although the main Montreal action is a couple streets north - Rue St. Catherine, this was a good, quiet location literally across the street from the Metro - Place D'Armes. About 2 blocks from highly rated restaurant, Toque and close to many other good Old Montreal restaurants as well as SAQ alcohol shops for in-room and BYOB restaurants. The suite was nicely done with soft tan and rust colors incorporated in the woodwork, art, and tile floor in kitchen and bathroom. Although the shower is a bit small, the jacuzzi tub is huge with a snaking hose for a second shower. Liked the makeup mirror and padded, rolling seat. Bed was great - comfortable and with a great, fluffy quilt. The kitchen was nicely done with a stainless stell fridge and full-size freezer, microwave, dishwasher and granite countertops. No stove top though and no silverware, plates or glassware - you have to ask the desk. The breakfast was fine although you shouldn't waste your calories on the poorly-done pastries (Try the Premiere Moison bakery near the Musee des Beaux-Arts or at the major markets: Atwater & Jean-Talon. We bought some gorgeous bread and perfectly flaky chocolate croissants after the museum.) Instead, have them prepare an omelette or waffles or pancakes. Service in hotel and restaurant was very good -everyone was very helpful and courteous. (Have included pictures of kitchen & tub)
Una excelente ubicación y una suite encantadora.
Aunque la acción principal de Montreal está a un par de calles al norte -calle St. Catherine-, esta era una buena y tranquila ubicación, literalmente al otro lado de la calle del metro " Place D'Armes". A unas 2 manzanas del restaurante de alto nivel "Toque" y también cerca de muchos otros buenos restaurantes del viejo Montreal, así como las tiendas del alcohol SAQ (para la habitación) y los restaurantes BYOB. La habitación estaba hecha agradablemente, con suaves colores teja y ocre incorporados en la artesanía de madera, el arte y los suelos de azulejos de la cocina y el cuarto de baño. Aunque la ducha es un poco pequeña, la bañera del jacuzzi es enorme, con una manguera para una segunda ducha. Me gustó el espejo para maquillarse y la silla con ruedas acolchada. La cama era estupenda - cómoda y, con un fantástico y mullido edredón. La cocina estaba bien conformada, con un frigorífico y congelador de acero inoxidable y de tamaño completo, un microondas, un lavaplatos y una encimera de granito. Sin embargo no había tapa para la cocina, ni cubiertos, platos o cristalería - tienes que pedirlos en recepción-. Aunque el desayuno estaba muy bien, no debes perder tus calorías en los pasteles pobremente hechos (prueba la panadería de Premiere Moison, cerca del Musee des Beaux-Arts o en los mercados principales: Atwater Y Jean-Talon. Compramos algún pan magnífico y croissant de hojaldre con chocolate después del museo) en su lugar, haz que te preparen una tortilla de huevos o gofres o crepes. El servicio del hotel y el restaurante era muy bueno - todos eran muy serviciales y amables-. (He incluido fotos de la cocina y de la bañera)
Très bon emplacement et suite ravissante
Si le coeur de l'action de Montréal est à quelques rues plus au Nord (la Rue Ste Catherine), cet emplacement était bien et calme, pile en face de la station de métro Place d'Armes. A environ 2 pâtés de maison d'un restaurant très côté, le Toque, et proche d'autres bons restaurants dans le vieux Montréal et de magasins d'alcool SAQ pour se faire des soirées dans sa chambre ou pour apporter son propre alcool au restaurant. La suite était jolie dans des tons brique et ocre dans lesquels se fondaient les boiseries, les tableaux, et le carrelage de la cuisine et de la salle de bains. Si la douche est un peu petite, le jacuzzi est immense avec un pommeau pour faire une deuxième douche. J'ai bien aimé le miroir grossissant et le fauteuil rembourré à roulettes. Le lit était génial, confortable avec une grande couette bien moelleuse. La cuisine était jolie avec un frigo en acier inoxydable et un grand congélateur, un micro ondes, un lave vaisselle et des plans de travail en granit. En revanche pas de four ni de couverts, d'assiettes ou de verres - il fallait les demander à la réception. Le petit-déjeuner était bon même si mieux vaut ne pas gâcher de calories sur leurs mauvaises viennoiseries (Essayez la boulangerie Première Moison près du Musée des Beaux Arts, ou sur les marchés importants: Atwater et Jean Talon. Nous y avons acheté du pain délicieux et de très bons croissants au chocolat après le musée). Demandez leur plutôt de vous faire une omelette, des gaufres ou des pancakes. Le service de l'hôtel et du restaurant était très bien - tout le monde était serviable et courtois. (J'ai joint des photos de la cuisine et de la baignoire).
Could be great with more work
This hotel has a lot of potential. The rooms are large and nicely appointed. Mine had a king bed in a separate bedroom, two flat screens, three phones, large bathroom with two person jacuzzi, electric fireplace, microwave, refrigerator, and dishwasher. I found the location -- across the street from the convention center -- convenient to the Metro, Old Montreal, and even St. Catherine Street shopping. I thought the breakfast was pretty good -- especially the made to order omelettes -- which were prepared by a very sweet and hard working cook.
Some of the shortcomings I would chalk up to a lack of attention to detail by an inadequately trained staff and kinks that need to be worked out . . . this being a very new hotel.-- As some other commenters said, the rooms come with a kitchen but no plates or utensils, or even a roll of paper towels for that matter. While mine had a dishwasher it was locked so you couldn't use it even if you had
brought your own. So what could be a useful amenity turns out to be a
waste of space. I would hope that dishes and utensils are on order.
-- The room cleaning was a bit eratic. One day after being "cleaned" the tile floors in the kitchen and bath were as sticky as those in a fraternity house after a beer bash. My shoes left foot prints whereever i walked and my flip flops stuck to the floor. Icky.-- In the bedroom there was a placard saying that they would only change your sheets every third day of your stay unless you put the placard on the bed. Mine were changed every day of my stay even though I didn't put the placard on the bed. So much for environmental conservation. -- On the stack of "clean" plates to use for the breakfast buffet, there were frequently dirty ones mixed in all four days I was there. It was particularly noticeable one morning when one plate on the top of one pile had some red glop on it and no one would take that plate. There were servers replenishing the food and clearing the tables but no one paying attention to whether the plates people were supposed to use were actually clean. This one stayed on the pile until I took it away and put it on a table.
-- The voice mail system was all in French. It would be nice if it were bilingual since at least half of the people staying there seemed to be speaking English. So unless you speak French you couldn't retrieve your voice mail without asking the front desk for instructions.
Good Option in Montreal
My recent stay at the Embassy Suites Montreal was an overall pleasurable experience with a few minor flaws.
First, the staff were wonderful. By my third day there, many of the staff new me by name. The parking valets were especially good about knowing when I needed my car with little more than a nod. Front desk staff were very professional at both check in and check out.
Rooms are very nice and quite comfortable. Kitchen area is nice with a breakfast bar area to dine at, but a few extra amenities are needed such as utensils and tableware. Living room is nicely arranged and the faux fireplace gives a relaxing touch to the room. The king bed was very comfortable and closet space was good. (The room I had did have a closet in the entry area, so it may be that the first reviewer had a room that was not quite finished). The dresser is inside the closet which does cut down on usable space, but there was enough space provided in an additional closet that this wasn't an issue.
The bathroom was the only real flaw in the room. I felt that the bathroom was almost an after-thought in the design. The shower stall was incredibly small, the smallest I've seen in a hotel and almost reminded me of the size of shower stall you'd find in a motor home. While the jacuzzi tub big enough for two is nice, I don't generally stay at an Embassy Suites when I'm traveling for leisure. Guests would have been better served if the space in the bathroom had been utilized for a larger shower stall. The vanity counter is oddly positioned in the corner with a small table that is angled. This makes it awkward when getting ready. The light provided is not centered above the mirror, and this results in an angular shadow over your face. Also, there is no electrical outlet at the vanity, so the hair dryer must be plugged into the outlet next to the toilet which is also at an angle from the sink. Odd.
I enjoyed the cooked-to-order breakfast and there was a nice variety to choose from. Aside from the usual bagels, croissants and breads to toast there was a station to select chopped items to add to your eggs. Cooks prepared eggs to order as well as pancakes and waffles. An assortment of fruit, yogurt, muffins and condiments are available as well. Warming trays with bacon, sausage and potatoes are also self-serve. Coffee, teas, milk and juices are provided.
View from the room I stayed in looked directly into an office building, so if it's possible to get a room that faces the convention center, that would probably be a better bet.
Other things to note: Valet parking is $30.00/day (pretty steep), ice machines are on every other floor (odd numbered floors, I think) and even number floors appear to be prepping to install snack machines. Room service was average, but inconsistent as far as what's included. The same order might come with fries one day and not another. Menu is small and room service hours are limited.
Over all a nice experience and what few kinks that existed will hopefully be worked out with time and feedback.
Nice hotel...still very new
We decided to spend a weekend in Montreal and saw that there was a New Embassy Suites open. Given our past Embassy experiences we thought this was a good choice. Once we got there the hotel staff were all very friendly and helpful. We could tell walking through the lobby that the hotel was still not completely finished. Our room was nice and spacious. We managed to book a King Bed Suite. The kitchen had excellent appliances and had a nice eating counter. We wished that we had utensils and flatware though. The bathroom was fantastic! The jetted tub was amazing and very modern. I had trouble with the vanity mirror and seating area. Didn't like how the light was right above me and it was hard to do my makeup. The bed was great and we slept really well. The managers reception was a nice added touch, but wished that there was a seating area and some sort of snacks. The breakfast was a bit disappointing. It did not seem like it was a full cooked breakfast. With the exception of eggs it seemed more like a continental breakfast.
Overall, we would reccomend the hotel the location is excellent (right across from a Metro station, China town, Old Montreal, and close walking distance to downtown core). Of course with all new hotels the bumps need to be worked out, but so far it's an excellent start!
Un hotel agradable...Aun muy nuevo.
Decidíamos pasar un fin de semana en Montreal y vimos que había un New Embassy Suites abierto. Dada nuestra experiencia anterior en los Embassy, pensamos que esta era una buena opción. Cuando llegamos allí, todo el personal del hotel era muy simpático y servicial. Caminando por el vestíbulo podíamos decir que el hotel todavía no estaba acabado totalmente. Nuestra habitación era agradable y espaciosa. Nos las arreglamos para conseguir una suite con una cama enorme. La cocina tenía excelentes electrodomésticos y tenía una agradable encimera para comer. Sin embargo hubiésemos deseado tener los utensilios (platos y cubiertos). ¡El cuarto de baño era fantástico! La bañera de chorros era asombrosa y muy moderna. Tenía problemas con el espejo de tocador y la zona para sentarse, no me gustaba la luz que estaba justo sobre mí y era difícil maquillarme. La cama era fantástica y dormimos realmente bien. El encargado de recepción era un agradable toque añadido, pero hubiese deseado que hubiese una zona para sentarse y alguna clase de aperitivos. El desayuno era un poco decepcionante. No parecía que era un desayuno completamente cocinado, a excepción de los huevos, parecía más un desayuno continental. En general recomendamos el hotel, la ubicación es excelente (justo enfrente de una estación del metro, el barrio chino, el casco antiguo de Montreal y a una corta distancia a pie al mismo centro. Por supuesto como todos los hoteles nuevos los problemillas necesitan ser resueltos, pero hasta ahora es una estancia excelente.
Brand New Hotel
We had taken a carefree, semi-planned 4 day vacation drive up to Quebec City from the states, and decided to stop in Montreal before crossing back into New York. As we drove through the Old Montreal streets, which were bustling with young people enjoying the pubs and clubs, and adults dining at fine restaurants, we decided to have dinner and stay overnight. We noticed an Embassy Suites on St-Antoine Ouest and called them from our cellphone to see if they had a vacancy. Turned out they just opened the week before, and we were going to be the first guests in the room they assigned to us. If you've stayed at Embassy Suites before, you will find this one to be exceptionally nice. The suite was not the largest, (we got a reasonable price for a smaller room and it was just the two of us) but it was new, modern and laid out well, with two flat screen TV's, a spa bathtub and kitchen (not just a counter). Our view was in the back, facing other buildings, but we were only there overnight so it didn't matter. Ask for a room facing the front if you care. You'll need to valet park unless you plan to wake up early and move your car off the street. The newly hired staff was cheerful and ready to please. Breakfast was included as at all Embassy Suites, something we always appreciate. We were thrilled and lucky to find it on short notice.
Nuevo hotel de cadena.
Habíamos tomado unas despreocupadas y semi-planeadas vacaciones de 4 días conduciendo hasta la ciudad de Québec desde los Estados Unidos y habíamos decidido parar en Montreal antes de cruzar de regreso a Nueva York. Cuando conducíamos a través de las calles del casco antiguo de Montreal, que estaban repletas de gente joven que disfrutaba de los púb y los clubes, y adultos que cenaban en buenos restaurantes, decidimos cenar y pasar la noche. Vimos un Embassy Suites en St-Antoine Ouest y llamamos desde nuestro móvil para ver si tenían vacantes. Resultó que acababan de abrir la semana antes e íbamos a ser los primeros huéspedes en la habitación que nos asignaron. Si has estado en las habitaciones del Embassy Suites antes, encontrarás que éste es excepcionalmente agradable. La habitación no era la más grande, (conseguimos un precio razonable para una habitación más pequeña y era sólo para nosotros dos) pero era nueva, moderna y bien presentada, con dos TV de pantalla plana, una bañera hidromasaje y una cocina (no solo una encimera). Nuestra vista era a la parte posterior, mirando a otros edificios, pero sólo estábamos allí una noche, así que no importaba. Pide una habitación que mire a la parte delantera si prefieres. Necesitarás el aparcacoches, a menos que planees despertarte temprano y mover tu coche de la calle. El personal, recién empleado, era sonriente y predispuesto para agradar. El desayuno estaba incluido como en todos los Embassy Suites, algo que apreciamos siempre. Estabamos emocionados y fuimos afortunados de haberlo encontrado tan precipitadamente.
New Hotel - Great Potential
This is a brand new hotel located right across from the Montreal Convention Center. The hotel is so new, in fact, that there are many amenities listed on the website that aren't quite ready yet. Still - I had an excellent stay here.
Rooms are very nice and beds are blissfully comfortable. I've rarely slept better in a hotel anywhere. Windows open for fresh air, which was very nice. Be warned - no screens, so you might end up with bugs in the room if you leave the windows open.
Kitchen area is nicely appointed, although a toaster would be a welcome addition! The room I stayed in did not have a stove as pictured on the website in the conceptual drawings, but there does seem to be an area where a stove might be added at a later time. Whether that's the plan or not, I have no clue. (I would love to have the refrigerator in my own home.) Included are the fridge, microwave, coffee maker and dual sink. Four coffee mugs and four glasses provided, along with filter-pack coffee (regular and decaf) sugar/creamer packets and tea bags. Flatware would have been another helpful addition.
Living room included a couch (pull out bed), work desk with phone, two side chairs and a nice LCD TV with additional hook up to hook up your computer to the TV if you have the correct cables. Note: Website indicates "high speed, secured wireless Internet access", however my laptop warned me that the network is not secured and no password was required.
Bedroom is appointed with another LCD TV mounted from the ceiling making it easy to watch TV from a comfortable position in bed. The closet is painfully small, especially for an extended stay. Dresser was inside the closet, and was almost the size of a night stand. Inside the closet was also a shelving unit, ironing board and iron - which significantly reduced the space available for hanging up clothing. I had a room with a King bed which is raised and loaded with comfortable pillows.
Bathroom was nice size, but the vanity counter was also small and at an odd angle. Hotel should consider mounting a swing out mirror against the wall to make it easier to see when putting on make up since the sink depth keeps you from leaning in to the mirror. Hair dryer and the usual personal care items are included (bath and hand soap, shampoo, conditioner and lotion). There was no spot to put the soap in the shower, but housekeeping provided a second soap dish without being asked.
The entry to the room has an open area just inside the door which may or may not be where an additional closet will go. If that's not the plan, it should be. It's a fairly large area and could easily accommodate another closed and dresser.
Hotel signage is not up yet on the exterior, so look for banners. Staff at check in and valet were fantastic and very helpful. By day 3, they knew my name and Valet would respond to get my car before I even had to ask.
Stay included a cooked-to-order breakfast from 6:30am to 9:30am, which was quite good when I was able to take advantage of it. Choice of coffee, tea, orange juice, milk, yogurt, various breads, fruit, muffins and cereal along with bacon, potatoes, sausage and any sort of items you wanted prepared such as eggs, pancakes, etc. Room service was just average in taste and price, a resort only when absolutely necessary.
Pros: Nice, new, comfortable and friendly staff, good location.
Cons: Many things not ready yet (such as advertised coin-op laundry room), not enough closet space.
All in all, a very nice hotel, great staff and fantastic potential once all amenities are in place.
TripAdvisor Reviews Embassy Suites Montreal
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