Embassy Suites Miami Airport
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TravelPod Member ReviewsEmbassy Suites Miami Airport
We stayed at the Embassy Suites Miami Airport hotel overnight before embarking on our cruise ship. The staff was friendly and helpful. We arrived just before happy hour closed but they made sure we were able to attend. Room service was prompt and the offerings were tasty. A breakfast buffet was included and it had a good selection of items. We particularly appreciated the shuttle to the ship's terminal the next day for embarkation. I would certainly stay at this hotel again.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Embassy Suites Miami Airport
It's good, not great
All the other reviews were right about the musty smell.
I was on the 10th floor, so I would leave my door open frequently to get some fresh air...However it's close to the freeway so it is loud and I would get a lot of traffic exhaust waves coming in. Close the door and the musty odor is right back. With the door closed I heard no traffic or planes.
Shower on 10th floor had very low water pressure. My travel companion on the 4th said hers was great, so maybe it was because I was higher.
Room service was edible, but not great.
Parking was $8/day.
If you're planning on going to Miami, there are a lot of options. This wouldn't be my first choice.
This hotel was great. The rooms were big and very clean. The whole hotel was well maintained and clean. The atrium in the middle was gorgeous. The restaurant was very good. Complimentary breakfast, and drinks. The pool was really nice, beautiful setting. Worth the money we paid.
Not up to par for Embassy Suites...
Perhaps I'm bitter because unlike other reviewers, we didn't get a great deal - we got evacuated out of Key West due to Hurricane Charley and had to get last minute accomodations in Miami. A relative had a Hilton Honors card and booked us a suite here for the "discount" rate of $119/night. We'd been staying at a beautiful Hyatt resort in Key West, and the $119 sounded ok since I figured Embassy Suites was at least comparable to Hyatt. Such was not the case. Of course, it has the signature ES atrium, with lovely foliage and japanese ponds that the kids liked. But it still seemed to have an "old" look and feel to it, confirmed by the musty smell our suite had. The staff wasn't unfriendly, but neither were they friendly. Several calls to the front desk went completely unanswered, at varying times of day, and there was usually only one person at the desk, so you always had to wait in line. One time they actually answered and we requested extra towels for showering (only 3 sets were in the suite, although it could sleep at least 4), but then it took several hours to get them (by then I had taken some from one of the housekeeping carts that seem to be in the hallways all day). The room felt dark and damp, and the view from our bedroom overlooking what looked to be a scrap yard did not help. The balconly was about 1 foot wide and scared me more than anything. We were on the 9th floor and the noise from planes overhead disrupted my sleep all night and ensured I awoke by 7 am. Which might have been a good thing because if you don't get down for breakfast early, you're in trouble. It was good - made to order omelettes, pancakes, waffles, french toast, bacon, pastries, doughnuts, juices, etc - and free - but the lines got to be very long, and promptly at 9:30, the cooks shut the grills down and turned off the kitchen lights to the dismay of those in line (they could still self-serve the pre-cooked stuff, but even with that, the staff started cleaning up within 10-15 minutes. We tried to do as much stuff outside the hotel as possible, especially since our kids' favorite channel, Disney, was a pay-per-view channel! The worst part, however, was checking out and discovering that our $119/night had morphed into $135/night due to state and "suite" taxes, and that we had been charged $30 for 4 days of parking (and it wasn't even valet! I mean c'mon, who is the parking for????) And the location is not good - because of the way the roads run, it's difficult to get onto the highway even though it's right next to it, and there's a lot of industrial eyesores around, not very "vacation-y"...
Will never go back..
I just came back from a trip to Miami, during which I stayed at this hotel for a little over a week. When I first got there, my room was open, and my room was missing a T.V. A few days later, the person staying in the room next to mine.. his laptop computer was stolen. There were no signs of forced entry, indicating that this was someone in the hotel who was stealing things such as his laptop and the tv from my room. The staff was extremely rude, the air conditioning was smoking one morning, and the a/c leaked several times on the floor, but the staff did absolutely nothing about it. Furthermore, when I notified the staff that a tv was missing.. well, later that night, they sent up a maintenance person (without telling me!!!) to replace the tv.. the person came knocking on my door without me even being notified. Needless to say, I will never go back there again.
We got a great deal on this hotel through hotwire. It had a great breakfast with cooked to order omelets and lots of other continental breakfast choices. The managers reception was fun with free drinks for 2 hours. The hotel restaurant was very reasonable with a good choice of meals. The pool was not heated and too cold to swim in, as the temps were quite low when we were there in April. And they had a problem with the hot tub being too hot! But the pool area is quite pretty and we had a nice time anyhow. We would definitely stay there again especially if we can get the great rates that hotwire or priceline offer.
Good Hotel, Some Grumpy Staff
Ok, coming in from the Keys and being dressed like an islander, the front desk people looked at me funny when I first walked in but they were cool, they gave me good frontdesk service and off we go to our room. The lady that works at the hotel giftshop was grumpy, I was trying to get quarters to wash my clothes and she was brash as I was trying to figure out how many quarters I'd need, I felt like I was more of a nuisance than a customer to her. The second time I came down to get a candy bar, she was still grumpy. Sheesh!
The staff that mans the PM free drinks were great, I loved the atrium, I liked the room even though it was decorated a little too retro even for me. I wished the bathroom had a vent -- wink.. wink.. -- it can get a little stinky in there without one. Dont even bother opening your window, the traffic noise is overwhelming. The breakfast was fabulous - that was the best part. Traffic around the hotel is insane, even though it was perfect that our car rental return (Enterprise) was right across the street. Oh yeah... they need to do something about their beds, the springs on those suckers squeak anytime you sit on them. Will I stay here again? Maybe, but I'll probably avoid the gift shop.
We are fans of Embassy Suites, having stayed at locations in Phoenix, Chicago, Raleigh etc. When we read the previous reviews at Tripadvisor, we were surprised because Embassy Suites are usually pretty good. As luck would have it, we found a deal at Hotwire, and it turned out to be the Embassy Suites in Miami. We took our chances and booked for six nights...
Ok, for those of you considering staying here, you are going to either love or hate this hotel, especially if you are the type who likes to spend alot of time in your room and are pretty accustomed to 3.5-4star type hotels. At best this Embassy Suites gets 3 stars and that is a bit of a stretch.
Other reviewers talked about the musty smell in their rooms, we experienced the same, albeit if you open the door to the balcony,and let some outside air in during the day the smell dissipated to a much lower level. However, if leaving the door to the balcony open at night, you would have to be a pretty sound sleeper! That's because the flight path for aircraft to and from Miami airport is right over the hotel!
The rooms were very clean, the beds comfortable, TVs worked. Staff was pleasant and responsive.The appointments in the room were dated, probably ten years old. Aside from the musty smell, the only other thing we noticed was a rickety air conditioning system, not enough to keep us awake though. We did not hear much aircraft because we were on the third floor. A lady we talked to had a room on the 10th floor and complained about the aircraft noise.
Okay, the cooked to order breakfast was great and the free evening cocktail hours, Mon-Thurs were refreshing.
The hotel has a nice atrium and lobby, rich with live vegetation, some birds and fish, nice touch and definitely the selling point for the hotel.
The outside pool and whirlpool were very nice, and clean. Our kids had a ball. The only concern was the constant flow of aircraft either taking off or landing throughout the day, it was really noisy.
The hotel is located near a major intersection of highways and it is pretty congested to get in and out. However, the hotel is pretty central to getting to attractions. Embassy charges $7 per day to park your car. If you want to eat out, you do have to drive a couple of miles because there is nothing around the hotel. The 24 hour shuttle service was very convenient.
So, our assessment of the hotel was mixed. For the price we paid, we really can't complain. It served our purpose. However, if you are going to drop more than $100 per night, look at other options because this Embassy Suites is not typical in our opinion and not worth the premium these hotels normally command. Interestingly the hotel was not short of customer traffic as there were alot of people checking in and out. They must of all got deals at Priceline or Hotwire!
We paid $50 for the room via Hotwire, so I won't be too harsh. All the Embassy Suties basics are there - spacious rooms, free breakfast and cocktails. So the value for money was very good.
However the room furnishings are quite old, but worst of all the room had a very damp and musty smell to it. But for a night it was OK. Nore more, no less....
Good value and a haven at the end of a long journey
We have stayed in Embassy Suites hotels before and this particular one looks and feels like the others in many ways but, if you like the Embassy Suites "brand", then you'll like this one too. It's right next to Miami airport, so you don't come for the views, but it was a welcome sight at the end of a long voyage from the UK. We stayed here for the one night to avoid driving to our destination (Orlando) so late in the day, and they provide complimentary transportation from the airport to the hotel.
The complimentary breakfasts are excellent and there is lots of choice, including cooked-to-order eggs & omelettes. Likewise, the Managers reception each evening is a fantastic idea and you are free to help yourself to 'nibbles', wine, beers, and cocktails for an hour or two.
Another positive thing about this particular hotel is that it is very close to several of the major car rental agencies and Embassy provide complimentary transportation to them from the hotel when you are ready to leave.
Finally, our two children enjoyed chilling out in front of their own TV (there are two in each suite) eating Pizza which was delivered on site.
The only negatives are that some of the rooms (including ours on this occasion) smell a little damp (others complained of this too), and my suggestion is to change rooms immediately. Also, the outside pool is not heated and was VERY cold in April when we stayed.
Okay, but could better
This hotel is okay. When we first got here, the first room smelled like smoke, so we got a different room. The staff were friendly about our change and gave us a room on the 10th floor. When we got to the new room, there was a leak in the bathroom, so it wasn't so great. Plus the Tv didn't work right, the tv was all green with no other colors. And when we called the front desk to bring a electrition, the man came and was a bit rude. He said that there was no way to adjust the tv, and the elevators didn't work so he had bigger problems than fixing our tv. Then around 10:00, there was a thunder storm, at first it didn't really matter, but then a huge lightning, seems like, hit the building. The fire alarms went off. We thought the building was on fire, so, from the tenth floor, we walked down the stairs all the way to the 1st floor! When we went to the front desk, the lady said it was a false alarm. How Great! When we went upstairs, ready to go to sleep in our PJs, we found out we left the keys inside the room, soo..... then we had to go all the way down stairs to get a new key. What a night!!!!! Even though we didn't have a great night, the hotel was okay. The rooms were clean, even though they had some little things wrong, and the breakfast was good. They had a clean pool with a hot tub that is relaxing. The staff could have been a little nicer, especially the electrition, who pretty much told us he had more important things to do than help the guest.
TripAdvisor Reviews Embassy Suites Miami Airport
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