Embassy Suites Hotel Jacksonville - Baymeadows
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Historical Traveler Reviews Embassy Suites Hotel Jacksonville - Baymeadows
Where do I begin? I was traveling for business, and the reservations were made by the host. The hotel is nice in the common areas, but the rooms are old and run down.
Upon arrival, I was told that the king room reserved for me was not available, and then asked if a double would be sufficient--did I have much of a choice? But that's not the reason for the low rating. I asked about the high speed internet advertised and was told that it was wireless, and that if I did not have a wireless card they had "bridges" available that would allow a connection. I asked for a bridge and was told that they were out (there are only 10 available for the entire hotel), they could place my name on the wait-list; I was second behind another gentleman from my party.
On to the room... To say it was not the cleanest is being too kind! There was hair in the restroom! Gross! The wallpaper in the restroom was peeling back so that the black mold/mildew was visible! YUCK!!! The vent in the bathroom had so much "fuzz" on it that the air quality had to have been dismal at best. The tv in my room did not work, nor did the refrigerator. And after unpacking, I realized that there was no alarm clock. I pick up the phone to call the front desk, and lo and behold! The phone didn't work either! I headed to the front desk (annoyed) to inquire about an alarm clock (armed with my growing list of other complaints) and was told that according to their system 1)my phone was in working order; 2)that there *is* an alarm clock in my room (I just didn't see it!);and 3)that they would provide an additional remote in the even that it's just the batteries making the tv inoperable. They also sent Cornell,the maintenance man(very nice!)in the even that there was an actual problem with the phone. Cornell checks the phone (which incidentally, I'm not an idiot; it really did not work) and the tv. With all the problems in the room, he calls the front desk and asks them to move me to another room.
The second room is better, but still not the quality one expects from an Embassy Suite. The bathroom--save the vent--passed inspection (no visible mold/mildew, no hair) and as I prepared to turn in for the night, I noticed a large mildew/mold/water damage spot above the bed! YUCK!!
My last complaint--the heating/cooling system. The temperature is the same regardless of the setting: heat, air, or off! My room was FREEZING!! When I inquired about this, I was told, "This is an older hotel. We'd have to call maintenance if it needs adjusting."
I will end by saying that I was not the only person in my party with complaints about the hotel. Oh! And by the way, I was able to get a bridge to connect to the high speed internet! Not surprisingly, that didn't work either!
We stayed during a busy Jacksonville event and found the motel efficient and friendly. Our suite was clean and fresh, quiet, and nicely presented. Check-in and check-out were smooth. I would definitely stay here again.
Overwhelmed by Gator Bowl Fans
Was management not expecting the hords of guests who came into town for the bowl game? Towels were not replaced. The bathroom amenities were limited to small bottles of shampoo and lotion and small bars of soap. I sorely missed hair conditioner. On Sunday, January 1 the line at the manager's reception snaked through the eating area. Initially, only one person was pouring beverages. Later the on-duty manager did appear to help. Unfortunately, the line was again present on January 2. The snacks were disappointing; potato and corn chips and salsa. Perhaps in consolation, the drinks were generous. Breakfast on January 2, 2006 was a zoo! Obviously, many of the guests had large number of bodies crammed into their suites. The crowd was overwhelming and the floor was a sticky mess. The food was depleted. Half frozen doughnuts were put out at 9:00 a.m. Speaking of breakfast - only eggs are available at the "cook to order station". I would rate the breakfast poorly compared to other Embassy Suites. The morning of January 1 only one fruit (melon) was presented. The hot dishes never vary. In fact they are listed so you can be certain that the choice will be scrambled eggs, pancakes, grits, hash browns, sausage & bacon. Pass on the hash browns as they are "reconstitued potatoes" and have that "instant potato" flavor.
The property is a bit "worn". I had the distinct impression that there are financial issues. This is not a top notch Embassy Suites. I do not understand its high rating.
Loved this place. Check-in was quick and easy; very professional staff (including housekeeping). Beautiful courtyard. Very sunny and warm. Glass elevators. Loved that rooms were centered around the courtyard. Kids loved the heated indoor pool area and the wall murals. It felt like a warm bath. Would love to see a restroom in the pool area, instead of having to walk wet across the hallway to the locker room and then use my hotel key again for pool re-entry. Free cocktails (alcoholic/non) in the evenings with snacks (we had cheese nachos and Shirley Temples) in the courtyard (we sat in the gazebo). Complimentary breakfast with very good selection. Omelettes were made to order. Rooms were spacious and perfect for families with kids. We had a 2-room King bed with wall unit/vanity and a pullout sofa-bed in living area for the kids. Two TV's. Microwave and refrigerator. Sink. Dining table. Only gripe was that the living room curtains didn't close enough to keep bypassers from possibly peeking in at night. No problems though. Bed was spacious, but average. Easy check-out (electronic stations in lobby) got us on our way quickly. Very professional. Highly recommended. Would stay here again.
Hotel was clean and comfortable
I had booked a room for 4 nights back in July with a reasonable rate. In August I noticed that there was an AARP rate available for $10 a night less. That rate wasn't there when I originally had booked it. I called Embassy 800 number and asked if I could rebook at the lower rate and they were very accomodating.
We arrived in the late afternoon and were checked in within minutes. Staff was very friendly. I was given a very good map and written directions to a shopping mall the next day, along with verbal instructions. Had no problem following the directions. We stayed here a couple of years ago, so we were familiar with the layout of the hotel. The lobby was attractive with many plants.
Our room was the standard king 2 room suite and it was clean and comfortable. The bathrooms are a little small, but we managed fine with the sink and grooming area in the bedroom. Housekeeping was great every day and the room was well taken care of. We had a refrigerator, microwave and coffeemaker, all standard in Embassy. I brought my own pillow as the last time we were here, we were unable to get feather pillows. I didn't even ask this time. The beds were comfortable but had limited support down at the bottom - I could have almost slid onto the floor when I went to sit on the end to put my shoes on. Nice thick towels; shampoo and lotion on the counter in the bath area. Good showers but no water softner apparently is used.
Air conditioning was excellent which we were pleased with - temperatures were in the 90's and humid. However, we found it interesting that the lobby area was quite warm. I saw a thermostat by a couch I sat on one day set at 75.
The hotel has an indoor pool which was heated - I would have preferred a refreshing pool and left the warm water to the Jacuzzi, but that is only my opinion. Plenty of towels available.
We had room service, sandwiches and dessert one night from the Omaha Steak House, which were quite pricey. However, the food was very good and the Creme Brulee and Chocolate Cake were both excellent. We ate breakfast only one morning due to schedules and it was adequate, although the bacon was extremely salty. Not a great selection as compared to other Embassy Suites such as one in Orlando, but we found something we liked. Breakfast is not a big issue with us.
A letter was left under the door that there was exterior work being done and that the noise level during the day might be high, but honestly, we never heard anything.
Checkout was done on the TV and everything was accurate. Overall we had a good stay and would stay here again.
Gorgeous Indoor Architecture
I stayed here at the end of August for a business trip. I was very pleased with most all aspects of the hotel. The Mediterranean feel of the cental courtyard is absolutely beautiful. And the view from the glass elevators made the morning trips down to breakfast and to the start of the meetings so enjoyable. The rooms were very spacious and clean. The only problem was that I could not get the room to a comfortable temperature. Even when I turned the A/C off completely, it was still cold! But, since I didn't spend much time in the room, it wasn't a big deal. Just bundled up good at night. The breakfasts were great. I didn't use the restaurant (although it seemed kinda small) but did spend about an hour in the bar area one night when I just couldn't seem to wind down. The bartender was very friendly and attentive. One other minor complaint, and this is at no fault of the hotel, was that my room was on the front side of the hotel and there was roadwork being done on Baymeadows that started about 9pm each night. Kinda noisy and there were some flashing yellow/orange caution lights that made their way through the curtains. If you're planning a trip in the next week or so, I would call the hotel to see if they're still doing roadwork there, and if so, request a room towards the back of the hotel. The only other complaint would be that the side door that I used to enter and exit the hotel seemed to be the general smoking area for the hotel staff and any other guests. Being a non-smoker, it wasn't very pleasant to have to walk through the blue cloud of smoke every time I left or came back. After the 3rd time, I just started using the front entrance instead.
Great Family Hotel
The Embassy Suites on Baymeadows in Jacksonville, Florida is a great hotel for the whole family. From check in to check out, our experience was superb. The front desk was friendly and quickly handled any questions or request we had during our stay, including providing us with daily movie listings and extra pillows. The hotel is conveniently located on Baymeadows Dr, just off of I-95. From there we were able to drive to downtown and the beaches, as well as the local malls, fairly quickly. The two-room suites were roomy and clean. My only complaint about the rooms would be that there was no ventilation or A/C in the bathrooms, so hot showers made the room humid. Overall the accomodations were great. Our favorite feature of Embassy Suites is the cook-to-order breakfasts, and the kids enjoyed the indoor, heated pool. I would highly recommend this hotel to anyone travelling to the Jacksonville area in need of a suite or a family who needs to share a room with small children.
Wonderful stay !!
Myself, fiancee and daughter stayed here for one night en-route to Orlando and thought it was a wonderful hotel. The suite was quite spacious and well equipped and well maintained. The breakfast was very average but as it was included in the price (and plentiful), it was ok. The main highlight for me was the friendliness of the staff...a credit to the hotel. If we ever are in Jacksonville again, we will not hesitate to use this hotel.
This hotel is generally run down and old looking. The rooms were clean but, again, looked run down and the linens were rough. Our deal came with breakfast and this breakfast was terrible-- greasy omlettes and a few cartons of yogurt. The worst was the swimming pool-- it hadn't been well-cleaned and had lots of hair in it!!
Embassy a great way to get out of the house but not out of town!!
We enjoy visiting the close by Embassy in Jax, Brunswick, and Orlando.
We are a family of four that can all find fun at your Hotels. Every year we come for our kids birthday. The kids are allowed to bring a friend and other families get a room along side of ours. The kids have a blast in the pool and the adults go to happy hour!! In the morning we all meet for a wonderful buffet. I would like to offer some advice, Happy hour has lost some of its fun, no snacks and each place now dictates what is on happy hour. When did coconut rum become a top shelf drink??
TripAdvisor Reviews Embassy Suites Hotel Jacksonville - Baymeadows
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