Wow!

I was in touch with the hotel before my arrival with various requests (needing a screen for a presentation in my room, and recommendations for various services in the area).

Their staff before and during my stay were superior in attention, reliability, friendliness, and professionalism.

Everything I needed was delivered on time, by delightful staff, with great care.

Even with a bad back and a lot of pressure on me to accomplish the work I was there for, the staff made my job and stay absolutely easy and enjoyable.

Bravo !!!!!

PS: Melissa in Banquet services was a wonderful contact, if you need any logistical assistance in advance.

Liked this hotel very much

If you are planning to visit the Washington D.C.area the Embassy Suites at the Chevy Chase Pavillion is the place to stay. There is a wet bar in the room with frig microwave and coffee maker. There is a data port in the room and video games for the kids. The hotel is located inside of a mall with another major mall across the street. The metro is located beneath the hotel which makes it convenient to all major attractions. Union station is 15 to 20min away by cab. There are also some nice restaurants within walking distance of the hotel. We would definitely stay here again. We visited a family member the weekend of the 25&26 of Sept. 2004 who is attending American University

A good hotel in a great neighborhood

I stayed at this property for 1 week in late August with my wife and sons ages 8 and 11. I found the hotel and neighborhood to be very safe (contrary to prior reviews). In fact, we did not hesitate to walk the main streets in the neighborhood at night - there were lots of people outside. Accessing the subway without leaving the building was a big benefit. The area also had many good restaurants within a block or two.

As for the hotel, we always enjoy the layout of Embassy Suites rooms. The hotel was quiet and clean. We did find that the beds were not the most comfortable and the pillows really were inadequate. The full breakfast was quite good, especially the muffins. The only time it was crowded was when we went at a later time on the weekend, otherwise no waiting. We also enjoyed the free drinks at the managers reception, although there was no variation in the snack provided (a trail mix).

I would stay at this property again and recommend it to others, although be aware that it is not perfect.

The best place to stay in Washington, DC

Upon arrival we all were very impressed with front desk hotel staff. Our visit was June 30-July 5, 2004. I was concerned when I read a post of a traveler who felt unsafe. However, with a bit of research I followed through with my plans for myself, my mother (who used a wheelchair), my sister and minor nephew. I cannot say enough positive things about this facility. When I started this process, I was looking for: price, location and amenities. The location is absolutely top-notch. The hotel boasts several boutiques, a food court (even Starbucks), and the Chesecake Factory restaurant - all without leaving the property. Just an elevator to the metro level was most convenient for us...there is even a beauty salon on the metro level. For the shopper, across the street is the Galeria Shopping mall with Neiman Marcus, AMC movie theatre, Filene's basement. A few more steps and there is TJ Max and Lord & Taylor. Several restaurants line the street, so your choice of meals is limitless. Speaking of meals, the included breakfast at Embassy is more than one could ask for. We look forward to staying at this facility again. We loved it!

Great for families vacationing in DC!

Forget other all-suite hotels in DC. This is the place to stay!

Our family stayed at the Chevy Chase ES for 4 nights in June 2004. I highly recommend it for families vacationing in DC. The hotel is within a 5 minute walk of the Friendly Heights Metro Station (hint: buy Metro passes online), providing easy access to most DC attractions (Museums, Zoo, Monuments, etc.). You can get to the other attractions via Metro plus a short cab or bus ride (Georgetown, National Cathedral, FDR Memorial, etc.). You can also take the Metro to the hotel from National Airport or Dulles (take a cab or bus to the Metro). Every day starts with a full (and I mean full) breakfast included in the room rate. There are tons of good restaurants (all price ranges) within 5 minutes of the hotel. The rooms are spacious (all four of us slept comfortably in one room). The staff is great--very friendly and helpful. The hotel is in a mixed-use complex that includes an office building and shopping center, but has its own covered driveway and elevator lobby that are always staffed by hotel personnel. We felt very secure here and in the surrounding shoppng district and the Friendly Heights Metro station. Book early--they tell us this hotel is almost always full. Having stayed here, we can understand why!

Good Visit - June, 2004

We just returned from a 7 night stay at the Embassy Suites-Chevy Chase Pavilion. We enjoyed our stay there very much and would not hesitate to return. The staff was always friendly and helpful, we found the rooms to be very, very, clean, and the breakfast was good. We were really impressed with the cleanliness of the pool area and there was always an attendant at the pool/gym desk. The pool closes promptly at 10:00, but that was not a problem for us. There was always someone behind the check-in counter in the lobby whenever we passed by. The Metro station in the lower level of the mall was very handy - and there was usually a Metro attendant in the booth (they were very helpful and nice when we asked questions). We used caution and were aware of what was going on around us when we were using the Metro, walking on the streets, and even in the shopping malls - just as you would in any city and public place that you visit, but we never felt worried or unsafe. We had a wonderful trip and enjoyed D.C. greatly and would stay in this hotel again in the future.

Safety concerns

Do not stay here if you value your safety. The hotel is connected to the Friendship Heights station which I thought was a huge advantage. I also wanted to stay somewhere nice away from the major attractions but close enough to get to everything. The problem is that it is away from everything and everyone. The mall closes early every day and there is no one around. We were mugged coming back to our hotel. We actually outran the mugger and breathlessly made it to the hotel desks (there are two even...both unattended) for help, yelling for anyone to assist us and no one was around at all. I rarely saw anyone at the desk the whole time we were there. There is no safety and no assistance. We had parking problems, room problems and couldn't get phone calls answered or help at the desk. No one was around ever. It is unsafe and I have never been more petrified. We managed to get into a hotel elevator which with glass was afraid the mugger would still catch us but managed to make it to our room and tried to call the hotel desk and no big surprise, no answer. I stayed up all night and kept watch making sure my family was protected. I could have stayed anywhere in this area. I have multiple friends who live and work there and they couldn't believe I chose this hotel to stay at with all the options. I thought I was giving my family more security being away from everything and they echoed my concerns that it is an extremely unsafe area. It may be upscale but the upscale don't live there and it is totally unprotected. I have never written a hotel review but I felt compelled to warn people about the area as if anyone else experienced what we did and was injured....just couldn't take the chance someone might. I like the Embassy chain but this hotel has no staffing and no assistance and is extremely unsafe. On another note, we had trouble parking a large vehicle as the spaces were limited and the hotel was basically shrugging their shoulders and said not our problem. I felt safe everywhere in D.C. but strangely enough in this exclusive part of town it was scary anytime we left. The Friendship Heights station is isolated and dangerous. Please stay somewhere else and be more protected.

Worst Embassy Suites Ever

The immediate area, described as "upscale" is better described as "used to be upscale - now undergoing renovations".

We paid for the hotel in advance, using an internet only rate, when we arrived, we were asked for a credit card to cover "incidentals" - instead our entire stay was charged to the only card we brought with us - over $1500. We discovered this when we checked our balance with the card company, were never notified the hotel intended to charge our card for this. After several phone calls and a meeting with the hotel comptroller, we thought it was taken care of, as the authorization was released. However, the following day, we were actually charged the entire bill. A little embarrassing for a small ($7) charge to be declined. The charge was reversed that night. ES did, once they realized we had already paid, offer us a dinner at a local restaurant and we supposedly are receiving a voucher for a one night stay in the mail.

The pool area was also disappointing, as it is not the hotel pool, but is shared with a local health club. The pool is closed periodically to guests, as water aerobics classes for the club members take place. We were also told that our children must "be quiet" or leave the pool...

they and the only other children there were playing "Marco Polo" - no other guest in the pool area, no one in the work out area, just one employee we were bothering as she chatted on her cell phone. We addressed this with hotel management and her attitude changed.

Housekeeping left much to be desired - more correctly described as tidying - no trash bags in the cans, room service trays were left in the hallways for long periods of time.

The breakfast and reception are ES standards, and this one was just like the others - the staff members there were especially helpful.

At nearly $200 per night, we were mostly disappointed with our stay.

Great Stay

A very good choice for my purposes. Good service, standard "suite" set-up with wet bar, microwave, refrigerator and dining area. Bedroom windows looked out on Military Road; living room windows looked out into the Chevy Chase Pavillion. Full breakfast served in a restaurant overlooking the pavilllion's atrium. Self-serve, but they will cook an omelet to order. I didn't take advantage of the free drink in the evening--I think it was in the same place. Nice fitness center on the penthouse with pool, whirlpool, steam room, sauna, locker room (bring your own lock) and fitness equipment. I was impressed with the amount of body space. Although I traveled by myself, I see why other people think it is family-friendly. The space makes is good for people without families in tow to get some peace. Once I got over the initial minor shock that this hotel is really located in an upscale mall, I loved the advantages. Food court, nice shopping, even a Georgette Klinger salon for spa treatments right there. The Friendship Heights station of the Metro is also right there--in the building (good on very hot DC days).

If you drive, make sure you understand that this place is located in the middle of a very busy high-end shopping district (Neiman Marcus is across the street). There was no doorman that I could see, so I went into the parking garage immediately next door. It is a tiny, cramped, winding facility, but don't panic. Keep going into the bowels of it where it gets less crowded and make sure you park near the well-marked "Hotel Elevator" which will take you right into the lobby. I got a good rate of $149.00 and thought it was well worth it. I have already recommended it to family and friends and will return myself.