Embassy Suites Chevy Chase Pavilion
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How has this hotel rated in the past?
It was freezing in DC but warm and cozy at the hotel. The staff was very friendly and helpful. The suits were nicely appointed and the beds comfortable. The pillows are always weird at hotels and this was no exception but it didn't keep me from sleeping well. The location was great because there was CVS and the Cheese Cake Factory in the complex so you didn't have to go outside. The Metro entrance was also accessible from the hotel. They had a nice made to order breakfast and Manager's reception in the evening. The food was so-so but the wine was good. I enjoyed the pool, hot tub and gym on the top floor.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
TravelPod Member ReviewsEmbassy Suites Chevy Chase Pavilion Washington DC
Historical Traveler Reviews Embassy Suites Chevy Chase Pavilion Washington DC
I was in touch with the hotel before my arrival with various requests (needing a screen for a presentation in my room, and recommendations for various services in the area).
Their staff before and during my stay were superior in attention, reliability, friendliness, and professionalism.
Everything I needed was delivered on time, by delightful staff, with great care.
Even with a bad back and a lot of pressure on me to accomplish the work I was there for, the staff made my job and stay absolutely easy and enjoyable.
PS: Melissa in Banquet services was a wonderful contact, if you need any logistical assistance in advance.
Liked this hotel very much
If you are planning to visit the Washington D.C.area the Embassy Suites at the Chevy Chase Pavillion is the place to stay. There is a wet bar in the room with frig microwave and coffee maker. There is a data port in the room and video games for the kids. The hotel is located inside of a mall with another major mall across the street. The metro is located beneath the hotel which makes it convenient to all major attractions. Union station is 15 to 20min away by cab. There are also some nice restaurants within walking distance of the hotel. We would definitely stay here again. We visited a family member the weekend of the 25&26 of Sept. 2004 who is attending American University
I stayed at this property for 1 week in late August with my wife and sons ages 8 and 11. I found the hotel and neighborhood to be very safe (contrary to prior reviews). In fact, we did not hesitate to walk the main streets in the neighborhood at night - there were lots of people outside. Accessing the subway without leaving the building was a big benefit. The area also had many good restaurants within a block or two.
Upon arrival we all were very impressed with front desk hotel staff. Our visit was June 30-July 5, 2004. I was concerned when I read a post of a traveler who felt unsafe. However, with a bit of research I followed through with my plans for myself, my mother (who used a wheelchair), my sister and minor nephew. I cannot say enough positive things about this facility. When I started this process, I was looking for: price, location and amenities. The location is absolutely top-notch. The hotel boasts several boutiques, a food court (even Starbucks), and the Chesecake Factory restaurant - all without leaving the property. Just an elevator to the metro level was most convenient for us...there is even a beauty salon on the metro level. For the shopper, across the street is the Galeria Shopping mall with Neiman Marcus, AMC movie theatre, Filene's basement. A few more steps and there is TJ Max and Lord & Taylor. Several restaurants line the street, so your choice of meals is limitless. Speaking of meals, the included breakfast at Embassy is more than one could ask for. We look forward to staying at this facility again. We loved it!
Forget other all-suite hotels in DC. This is the place to stay!
We just returned from a 7 night stay at the Embassy Suites-Chevy Chase Pavilion. We enjoyed our stay there very much and would not hesitate to return. The staff was always friendly and helpful, we found the rooms to be very, very, clean, and the breakfast was good. We were really impressed with the cleanliness of the pool area and there was always an attendant at the pool/gym desk. The pool closes promptly at 10:00, but that was not a problem for us. There was always someone behind the check-in counter in the lobby whenever we passed by. The Metro station in the lower level of the mall was very handy - and there was usually a Metro attendant in the booth (they were very helpful and nice when we asked questions). We used caution and were aware of what was going on around us when we were using the Metro, walking on the streets, and even in the shopping malls - just as you would in any city and public place that you visit, but we never felt worried or unsafe. We had a wonderful trip and enjoyed D.C. greatly and would stay in this hotel again in the future.
Do not stay here if you value your safety. The hotel is connected to the Friendship Heights station which I thought was a huge advantage. I also wanted to stay somewhere nice away from the major attractions but close enough to get to everything. The problem is that it is away from everything and everyone. The mall closes early every day and there is no one around. We were mugged coming back to our hotel. We actually outran the mugger and breathlessly made it to the hotel desks (there are two even...both unattended) for help, yelling for anyone to assist us and no one was around at all. I rarely saw anyone at the desk the whole time we were there. There is no safety and no assistance. We had parking problems, room problems and couldn't get phone calls answered or help at the desk. No one was around ever. It is unsafe and I have never been more petrified. We managed to get into a hotel elevator which with glass was afraid the mugger would still catch us but managed to make it to our room and tried to call the hotel desk and no big surprise, no answer. I stayed up all night and kept watch making sure my family was protected. I could have stayed anywhere in this area. I have multiple friends who live and work there and they couldn't believe I chose this hotel to stay at with all the options. I thought I was giving my family more security being away from everything and they echoed my concerns that it is an extremely unsafe area. It may be upscale but the upscale don't live there and it is totally unprotected. I have never written a hotel review but I felt compelled to warn people about the area as if anyone else experienced what we did and was injured....just couldn't take the chance someone might. I like the Embassy chain but this hotel has no staffing and no assistance and is extremely unsafe. On another note, we had trouble parking a large vehicle as the spaces were limited and the hotel was basically shrugging their shoulders and said not our problem. I felt safe everywhere in D.C. but strangely enough in this exclusive part of town it was scary anytime we left. The Friendship Heights station is isolated and dangerous. Please stay somewhere else and be more protected.
The immediate area, described as "upscale" is better described as "used to be upscale - now undergoing renovations".
A very good choice for my purposes. Good service, standard "suite" set-up with wet bar, microwave, refrigerator and dining area. Bedroom windows looked out on Military Road; living room windows looked out into the Chevy Chase Pavillion. Full breakfast served in a restaurant overlooking the pavilllion's atrium. Self-serve, but they will cook an omelet to order. I didn't take advantage of the free drink in the evening--I think it was in the same place. Nice fitness center on the penthouse with pool, whirlpool, steam room, sauna, locker room (bring your own lock) and fitness equipment. I was impressed with the amount of body space. Although I traveled by myself, I see why other people think it is family-friendly. The space makes is good for people without families in tow to get some peace. Once I got over the initial minor shock that this hotel is really located in an upscale mall, I loved the advantages. Food court, nice shopping, even a Georgette Klinger salon for spa treatments right there. The Friendship Heights station of the Metro is also right there--in the building (good on very hot DC days).