Embassy Suites Raleigh - Crabtree
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How has this hotel rated in the past?
- Shuttle bus service
- Continental Breakfast
- Swimming pool
- Room service
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Historical Traveler Reviews Embassy Suites Raleigh - Crabtree
Good customer service, regular Embassy Suites
We stayed New Year's Eve at Embassy Suites (they had a party at the hotel that evening which wasn't our type of thing, but looked fun). Since our plane got in early, we went to the hotel at 11am just to let them know we were in the area if a room opened up early (check in is at 3pm). To our surprise, our room was ready then! We were able to get a short nap and shower before we headed out for our New Year's activities. When we got back around 1:30am, the hotel was still quite loud with the DJ for the party, however the party ended at 2 and the hotel quieted down quickly then. Even with the DJ going, when we closed our suite and bedroom doors, there was hardly noise in the bedroom. The morning breakfast was good; I went for an omelet and fruit, while my husband got items from the buffet and later fresh pancakes from the chef. Because it was New Year's Day, the hotel extended checkout to 3pm, which was wonderful. Staff throughout the hotel was very friendly and helpful.
The only downside to the hotel was the space under the suite door where smoke from the main floor (from the party) was slightly entering our non-smoking room. When we noticed the smell (to which we're very sensitive), we immediately put a blanket over the crack, and the smoke dissipated. Problem solved, but it would have been easier to not have the problem in the first place. Overall though, we enjoyed our stay at the Embassy Suites and would stay there again.
We stayed three nights in this hotel over the Christmas Holidays (24th, 25th and 26th) and absolutely loved it. I was so pleased with our suite - it was exactly what we booked. The suite was clean and comfortable. The suite seemed virtually soundproof and we slept well on the comfortable bed. Plenty of pillows and blankets.The service was friendly & prompt. Despite the staff having to work the holiday weekend (this can be mentally tough) they were pleasant. The breakfast was good. We had delicious burgers in the restaurant. The exercise room is small but adequate. The pool was nice and clean and the hot tub actually worked. The hotel is right across from a great shopping mall without giving you a crowded feeling. Everything was easy. We got a super deal! Would definitely stay here again!
Showing its age, improvements underway
I travel with my wife and four young daughters, so prefer the room offered by Embassy Suites. This particular property, along with the Homewood Suites Crabtree are both Hilton company-owned locations. The entry door to the room faces the tall atrium space in the center of the hotel. The door had a 1.5 - 2 inch open gap at the bottom, allowing noise from the atrium to enter the room. This was particularly noticeable one night when a large private reception was being held in the lobby. The sofa in the living room area of the suite was extremely worn, with cushions so flat you almost rolled off it. It reminded me of an old sofa I had in my college dorm room. I really expected better from Hilton. I asked the front desk if we could switch to another room. The Manager on Duty explained that the hotel was 20 years old and that renovations were under way. He said they had recently replaced all the beds (which were very comfortable) and that the sofas were next. The breakfast was ok. As other have noted, items are not kept restocked well. My wife was upset that they let the coffee pot run dry, and it didn't seem like they were going to refill it since the end of the breakfast hour was approaching. Next time we will stay at the Homewood Suites, which is ranked #1 in Raleigh.
It was OK...but some items need improvement.
We stayed here the weekend of July 29 (Friday night-Sunday morning). I visited the hotel briefly about 10 years ago and I recall it being pretty nice.
The good: Room includes coffee maker, hair dryer, microwave, refrigerator (with bottled water), iron and ironing board. Free parking. The breakfast is included in the price of the room (we paid $110/night (AAA rate)), and included scrambled eggs, grits, hashbrowns, bacon, sausage, bagels, muffins, donuts, cooked-to-order breakfast, fruit, juices, tea, coffee, cereal, oatmeal and yogurt. I may even be leaving some things out. King size bed was very comfortable (nice linens, too!).
Extra blanket and pillows were provided in the night stands next to the bed. I'm not sure if they were already there, or if it was because I requested them of the housekeeping in a note.
The bad: OK...how can I be "delicate" about this...one of the towels, though I'm sure it was clean, should have been discarded by the hotel, or at most, been bleached, as there was clearly some sort of stain that looked like perhaps menstrual blood. Gross. Could have been rust, but I'm thinking not likely. Naturally, it was after I took it off the rack to put it around me that I realized this was the case. Also, I automatically peel back the bedspread, as I'm sure they aren't washed as often as the sheets; however, the underside of the bedspread had a large nasty stain on it (looked like urine or, well, you get the picture.). I left a note with the housekeeping the first night we stayed that we noticed the bedspread needed to be cleaned, but it wasn't taken care of.
We got a smoking room, and there was an air purifier in there, which I thought was a nice touch. For some reason, when we came back to our room the second night we were there, it was outside of our door. Odd.
Finally, breakfast is served until 10:30 AM. On our last day there, Sunday, we slept in a bit, but got down there at 10:15. The breakfast bar had practically been racksacked! The bacon and sausage was all gone, there was no more hashbrowns and the "gatekeeper" who took our meal ticket the day before was nowhere to be found (which kind of made me mad as you were to show your ticket in order to be served; this way, any Joe Schmo could have walked in and eaten, which seemed like what happened here?!). With 15 minutes remaining for breakfast, no one was replenishing the food for late breakfast eaters. I wound up getting some coffee, yogurt, a bagel and an English muffin for my husband. I guess "the early bird gets the worm" or in this case, the bacon!?
Overall, the hotel was decent, but needs some work on the breakfast management (I've stayed at the Crystal City Gateway Marriott in Arlington, VA, as well as the Homewood Suites there, and there is someone minding the breakfast bar to be sure there is plenty of food for ALL guests), getting some new towels and perhaps bedspreads. There is a Marriott next door to this hotel; we'll probably stay there next time.
An outstanding Embassy Suites
My family and I have stayed at quite a few Embassy Suites while travelling, because of the extra room and the free breakfast. The Raleigh hotel is one of the best. It's not brand new but everything is well kept up. We often saw maintenance people walking around, checking on things. The lobby is attractive, and the atrium is lovely. My kids loved the waterfalls, and the macaw. The staff is fabulous - friendly, efficent and accommodating. There is a computer in the lobby, with free internet access. We've been disappointed in other hotels, by advertised 'business centers', only to find we have to pay for access. There is also wireless throughout the hotel, but it's a rather steep $9.95 a day. The breakfast and nightly reception are well done, and in a nice atmosphere. The pool is larger/deeper than most Embassy Suites, and has access to an outside patio. We appreciated the parking garage, especially during some big thunderstorms, complete with hail! I highly recommend this hotel.
Hilton versus Hilton
I travel often for business, and I sometimes wonder why the Hilton chain competes with its own properties - probably has to do with so much variety within the chain. This often occurs with Hilton Garden Inns and Hampton Inns, which you are likely to find next door to each other. This 'intrachain' competition gives a traveler more options, which is a good thing, and I'm finding the Hampton Inns, in particular, to be increasingly competitive with other hotels in the brand. Case in point - the Raleigh/Crabtree Valley Embassy Suites is several blocks away from a Hampton Inn. I selected the ES, at $40 above the Hampton Inn because of the reviews and anticipated 'extras.' Was it worth it? Even though I have not seen the Hampton Inn, I believe the answer is no - the 'suites' are narrow and the front room faces the hallway corridor, so you must keep the drapes drawn, which makes the entire suite darker than I prefer. I'd rather have a larger bedroom and bathroom, where I spend the majority of my time during a short stay, anyway. Due to my schedule, I did not take advantage of the happy hour nor the breakfast, but I'd rather have good coffee available (Hampton Inn provides two blends) than the watered-down version at ES. The fitness center was well-equipped with cardio equipment, towels, and water, but had a confusing 'universal dumbell' weight system. That's on par with most of the HIs I have visited, but obviously not an extra. The lobby area was adequate, not particularly memorable, and the water/plants/glass elevator are nice touches, but the wallpaper and carpets are worn, the decor is dated, and the access to the parking garage is cumbersome. In all, for one night's stay, this is not a bad hotel, but I imagine I would have had the same level of amenities (HI has a complementary breakfast, too) and saved my company $40 by choosing the Hampton Inn.
Very Nice Hotel
Stayed at the Embassy Suites for a business trip. It was a very nice hotel. Very clean and well run. The front desk staff was excellent - very friendly and helpful. The breakfast and nightly cocktails were both terrific. The indoor pool and hot tub were beautiful and clean. Had a problem with the air conditioning in my room, called the front desk and someone was there and fixed it within 15 minutes. The hotel had some kind of water leak in the lobby/atrium area one morning and they were all out there working on it and got it cleaned up very quickly. The only problem I had with the hotel was that the meeting space was not very large. Of course, this really is not fault of the hotel itself, my event should have been planned where there was adequate meeting space. The mall across the road from the Embassy Suites is WONDERFUL!!!
Located in upscale area, near mall
Room was spacious and clean and staff was gracious and helpful. Breakfast is included in the room price - you can have buffet and/or cooked to order. My daughter got the the cooked-to-order breakfast, which was delicious (omlettes, pancakes,etc) but the eggs and grits on the buffet were runny. Sausage, bacon, hashbrowns, muffins, etc on the buffet were very good. Small but nice indoor pool, sauna area and exercise room. I got a great deal by going directly to Embassy Suites site and getting the "internet" special. I would definitely return.
Good for business travel
If you're in Raleigh a lot on business, like I am, this place will work for you. Each of the rooms is a "suite", which means there's a separate living area apart from the bedroom...there's plenty of room. The bathroom was clean. The upholstry could use some updating. You get a pretty nice breakfast each day - it's not just cereal and bagels. Fairly relaxing atmosphere in the lobby and atrium. You could do a alot worse.
Nice place to get away
This was my first visit to an Embassy Suites (or any Hilton brand hotel for that matter). I've stayed at Adam's Marks several times and Four Seasons, and this one was almost as nice, on a much smaller scale, for much less money. Relaxing atmosphere in the lobby and atrium, clean room (although ours did show some wear), and very nice compementary breakfast that was made-to-order. Will definitely consider staying here again!
TripAdvisor Reviews Embassy Suites Raleigh - Crabtree
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