Embassy Suites Hotel Kansas City - Plaza
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TravelPod Member ReviewsEmbassy Suites Hotel Kansas City - Plaza
We were here with many other family members for a wedding. Several people lost some very nice jewelry ~ myself included. We saw the staff splitting-up jewelry in the parking garage on day one and should have known we would be next. Numerous calls to the hotel were never returned. First and only time this has ever happened to us.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Embassy Suites Hotel Kansas City - Plaza
No Hot Water
Not sure what happened to this hotel recently, but I can only assume it was nice once given the prior reviews. During a week long stay we never once had hot water in the shower, although the water in the sink was hot enough to burn. Between the unknown substance dripping off of the dining room table lamp, and the former residents toothpaste splatters on the sink, we weren't willing to walk on the stained carpet barefoot! The common area's were much nicer, until the last day when a leak from the roof started raining down on us. This was definitely lower quality than we would expect from an Embassy Suites.
We stayed at this hotel while visiting friends in Kansas City. Around 4 am we were awoke by the front desk telling us we were in the wrong room. The front desk person was rude and insulting. It was a computer error in their booking system and the supervisor apologized, but was still insensitive and rude. It was a nightmare experience. We will never go back.
Great for families, but keep small kids away from balacony!
We have stayed at the Embassy suites in Kansas City when we travel with our children, This way they can stay in their own area, a pull-out bed from the couch, with their own t.v., and we can have at least some privacy with our own bed and our own t.v. Of course there is only one restroom area, but it works out o.k. The rooms are kinda getting old, probably could use a little updating. The sliding glass doors out the the balconies can be dangerous for small kids, as well as the indoor hallway area balcony. I see kids love to throw stuff over the edges..not good. The kids love the glass elevators and the indoor pool. The work-out area is in bad need of more equipment, but thats a personal observation we have since we like to continue our workouts when traveling. The walk to the Plaza is not bad if you go the right way, and you don't have too many shopping bags to carry back with you, like I did. BUt do not walk through the hospital area. Oh, and speaking of the hospital...You need to know that being next to an area with an emergency room, there is constant ambulances sirens and a lot of noise. Having a sliding glass door towards the outside doesn't help with the outside noise much either, I have awoken thinking an ambluance has driven into our room...its that noisy!! We bring a "sound machine" to drown out the noice..and they sell them at the Sharper Image at the Plaza if you don't have one yet!!! But the pluses outweigh the negatives, especially if you have kids. If we travel just as a couple, we would probably not stay here. Its not at all a "romantic" place, and it can get pretty busy and noisy with kids all over the place running around...Not upsetting, unless your not in that mood.
Choose another hotel
I would not recommend the hotel. When I checked in I saw many, many tiny bugs all over the white sheer drapes. I went to the front desk and they said that was a frequent problem b/c the bugs come from the balcony. I moved to another room in which the bugs were not inside but all over the window outside the balcony. It was disgusting. It made me wonder why there would be hundreds of bugs hanging on each balcony. Also the room was not really clean. The condition of the sink--with black goo and hair on the faucets, was awful. The bathroom is also tiny.
The hotel does have some nice points. The common areas are very attractive and in a Spanish colonial style unusual to Embassy Suites. The pool is larger than expected too. Of course the location is very nice--close to Country Club Plaza and another neighborhood with a good restaurant/bar selection. I ordered room service as well and it arrived promptly and was quite good.
Last, a few days after returning home I saw that the Embassy Suites called my cell phone but did not leave a message. I called back and nobody seemed to know why the hotel called. However, beginning the next day I suddenly began receiving many internet telemarketer calls on my cell phone from several different numbers. I can only deduce that a hotel employee took my phone number from the record of my stay and sold it. Clearly unacceptable.
My husband and I stayed at the Embassy Suites On Saturday the 16th of October. They allowed us to check in at 10 am and the desk staff was courteous and very efficent. (We are a member of Hilton Honors and also recieved a AAA discount. You might mention either of these when booking).The rooms were spacious, clean, and comfortable. They also had an excellent view. The happy hour was great and actually had a pretty good selection for a free bar. The bartenders were so nice too. That night my husband and I went to dinner on the Plaza and the free hotel shuttle was happy to take us there the minute that we called them. They run until 10:30. The breakfast in the morning was really good and had a great selection. Our check out was even easy. Overall, the stay was wonderful and a great deal for your money.
Although not as nice as some Embassy Suites, the rooms were clean
Although not as nice as some Embassy Suites, the rooms were clean and a comfortable size. It's true that the walk to the Plaza is quite a hike but the friendly staff is very willing to take you anywhere you want to go in the van. In fact, the day the van was in the shop the hotel payed for me to take a taxi to and from the downtown area and did the same for others going to the Plaza. I would consider staying there again.
Nice staff, but...
I recently went to the Embassy Suites Kansas City for my family reunion. Overall, the stay was nice. However there were some problems.
Let's start with the good stuff. The staff is very nice and eager to help. From the time I began dealing with the sales staff to the time I checked out, I felt like the employees cared. Also, the room service orders always arrived hot and on time. The hotel was clean overall, and although dated, looked to be kept up and kept reasonably clean. Oh, and they'll tell you when you call the 800 number that the balconies don't open all the way. They do, and it's cool.
Now the not-so-good stuff. What's up with the boards coming up in the pool/sauna area? The first person that gets tetanus will own the place. Also, on line one is led to believe that the hotel is extremely close to the plaza. It isn't. Actually, it's somewhere between 1/3 & 1/2 a mile away. Not bad if you're young, but undoable if you're older. Me and some older family members walked to the plaza. I had to walk back alone, get the car and go back and pick everyone up. Again-not real far, but not as close as they'd have you believe.
As far as 'manager's happy hour' is concerned, don't waste your time. They give you a choice between a local beer and some of the worst spirits you've ever tasted. They give you a mess of tickets, but won't allow you to spend more tickets to upgrade to something drinkable.
Would I stay again? Probably, but that is based on price and staff. The hotel itself is mediocre. It's the people that make this place go.
Great Hotel with a lot of character
My husband and I and our two kids (aged 14 & 8) stayed three nights at this Embassy Suites. The upsides are many! Great rooms with nice view from walk out balcony, good restaurant, nice pool & pool area (even a steam room - Wow!), friendly staff, beautiful atrium, fantastic cooked to order breakfast, & a nightly managers reception with free drinks.
My only complaints are failry minor, but also easily remedied. This is an older buiding, which gives it a lot of character (spectacular doors to all the suites!). However, there were leaks into the atrium, onto the pool table in the bar, and into the pool area. Not major, but noticable. You don't really want water falling on your head! Also, the sauna had boards coming apart and there was no good place to sit without sitting on a warped board. The public restrooms by the restaurant were quite dirty and had not been tended to for quite awhile.
Overall, though, this is a great hotel with easy access to everything (including Worlds of Fun about 15 minutes away where we spent a lot of time!). The kids thought the glass elevators were about as cool as can be! And a friendy helpful staff is always greatly appreciated! With the breakfast, it is a good value. We would certainly stay here again.
Loved it, great service
Beautiful lobby and nice rooms. My husband and I loved Kansas City, Mo. Very friendly, clean city, well layed out and some of the best restaurants and entertainment we've had in years and we travel frequently!
Excellent, one of our most memorable hotel stays!
We went here for a get away weekend and loved it. The hotel lobby is beautiful, and the double decker pool with conjoining waterfall is as beautiful as it is unique. Of course the complimentary cocktails and hot buffet breakfast that are the Embassy Suite trademark, are as nice as they are at any hotel to which we've ever been. The rooms are large, and comfortable. The location is fantastic, just about three blocks from the Plaza, one of Kansas City's nicest areas to spend a day. We loved it and will be back again some day.
TripAdvisor Reviews Embassy Suites Hotel Kansas City - Plaza
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