Embassy Suites Hotel Crystal City-National Airport
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How has this hotel rated in the past?
- Room service
- Swimming pool
- Fitness/Health center
- Business Services
- Wheelchair accessibility
Everything we could ask for. Great suit with separate bedroom and tv's. complimentary breakfast, Parking for our car (though it is paid). Pool and exercise facilities. The desk personnel were so friendly and helpful. The Metro stop is only a few blocks from here and they have a shuttle to it in case it's raining. All for a really reasonable rate. We are very satisfied. We highly recommend and will probably some here again. Besides all of that the place is really stylish and neat with the large open atrium.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
TravelPod Member ReviewsEmbassy Suites Hotel Crystal City-National Airport Arlington
Historical Traveler Reviews Embassy Suites Hotel Crystal City-National Airport Arlington
We just took a little weekend trip to DC and stayed at the Embassy Suites Crystal City. Our daughter and her friend were with us, so it was perfect to have a 2 room suite. The free shuttle from the airport was great! A short 5-7 minute walk to the Metro suited us just fine...you really do not want to hassle with a car in DC as the parking is $$$ and difficult. We are suburbanites but able to navigate everything quite readily. The breakfast buffet was MORE than ample and we also dined in the restaurant at night...the food being good and reasonable. There is also a guest laundry, which we did not use but always find this a plus for future visits. Staff is quite pleasant and helpful. We would choose this location again and look forward to another trip. They do have weekend specials and for the size of the room, breakfast buffet and location of the Metro...you cannot beat it!
We stayed here for 5 nights over Memorial Day, 2005. The rooms were quiet and well taken care of. We thought the location was ideal, walking distance to 2 shopping malls (Pentagon City and Crystal City) and easy access to 2 Metro stations. Breakfast was okay, not as nice as some Embassy Suites, but better than others. Front desk personnel were always friendly, as was the rest of the staff.
Just returned from a week at this property with our family. We found the Embassy Suites very accommodating to our needs. The children especially enjoyed the indoor heated pool and game area with pool table. Life guard on duty was a plus who restricted area to 23 people at a time. Crystal Grill restaurant on site had wonderful food with good selection and pricing. Staff was very helpful and provided shuttle service to nearby Pentagon City Metro, shopping centers and Reagan National. Crystal City Metro is an easy two block walk if you missed scheduled shuttle runs. (Metro takes about 10-15 minutes to get to DC Mall area - $1.35 each way per person.) Good neighborhood and national chain restaurants within a few blocks. Area safe at night. Manager's reception each night was fun for our family - we met families from all over the country and compared notes each night after a day of touring. Parking is $15/night but you do not need a car. Internet service in room is very inexpensive. Room had a separate bedroom with king size bed (two double beds are also available) and pullout double sofa bed in living area. Living area had dining table with four chairs, lounge chair, additional tv, and a wet bar with small refrigerator and microwave (great for heating up leftovers). Rooms were very up to date and clean. Staff even brought feather pillows upon request! Free breakfast each morning was a treat - omlettes, eggs, pancakes, bacon, cereals, juices, etc. This could be easily brought up to the room for late risers. We were very pleased with our choice and would stay there again. It's a great place for families.
I am a big fan of the Embassy Suites for family travel. Our experience at the Crystal City Embassy Suites, however, was not as good as we expected. The hotel was not up to the chain's usual standard of cleanliness, and the sofa bed was extremely uncomfortable. We called the hotel for driving directions and had difficulty finding finding someone who spoke English clearly enough to understand over a cellular phone (front desk staff spoke excellent or native English, however). Also, the bar was noisy until near midnight, which was a problem for us, since the reason we stayed at Crystal City was that we had an early flight out of Reagan National. The pool was fine, and the room service food was very good and well-priced. The shuttle service to the airport was friendly, clean and timely.
What I expect from a Hilton Family Hotel
This Embassy Suites had better service then most, but was in need of a good cleaning and update. The front desk staff were indifferent; and as usual the nicest staff were the maids. This isn't a bad hotel, but if you can stay in a hotel in Washington, DC proper stay there. But this isn't a bad last resort, exactly what we used it for.
For the price we were charged, we were utterly disappointed with this Embassy Suites. The staff was not helpful, the food was mediocre at best, the hotel was is need of attention - everything from broken elevators to dishes left in the hall all day. There are a lot of nice hotels in DC...choose another one!
Great Hotel and Location
My wife and child satyed there over a very crowed Memorial Day weekend in the DC area. Check in was very quick and easy. The hotel is a very nice hotel. Clean and great service. Above average breakfast - full fare and will cook to order. Also have a managers reception from 5:30 - 7:30 with complimentary cocktails and beer. Nice pool. About a ten minute walk to metro - however, their shuttle service will take you and pick you up from a metro stop, airport, and shopping. Would certainly stay there again.
Good family choice
spent five days at this hotel over Christmas holidays with my wife and 3 children. metro was a short(5-10 minute walk away) with quick access to washington sites. pool was fairly small but nice and attended by a lifeguard. breakfast was typical extended stay fare but nothing special. front desk clerks were very friendly and helpful. overall reasonable choice if shuttle or short walk to metro acceptable.
We made our reservation as usual, with a credit card, but when we arrived, the clerk could hardly find us a "room", yet not what we reserved, because the hotel was "sold out". We were told that we came late.... However, as far as I know, the credit card reservation was invented so we don't have to worry about being late. The next day, the receptionist did everything in his power to please us and we had a very nice unit for the following two days. Conclusion: phone in advance, tell them that you will be late and make sure that they keep for you the exact room you already paid for.
Best Embassy Suites
My family has been staying at Embassy Suites for years, and they work well for our family. Last week, for the 4th of July, we decided to visit Washington, D.C. We called to check on the Embassy Suites, and other hotels in the area, and chose the Crystal City locatlion because it was priced right, and is still close to the Metro and everything.The people who run and work at the hotel were the best ever...very caring, accomodating, courteous...we want to come back to DC...and would love to return to this hotel, where we know the hotel really appreciates us being there! It was real excellence in all ways!