Embassy Suites Chicago O'Hare Rosemont

Address: 5500 N. River Road, Rosemont, Illinois, 60018, United States | 4 star hotel
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This 4 star hotel, located in the O'Hare Airport area of Rosemont, is near Allstate Arena, Windy, Galos Caves, and Kids on the Fly, Chicago Children's Museum at O'Hare.
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    TravelPod Member ReviewsEmbassy Suites Chicago O'Hare Rosemont

    Reviewed by pao.pao

    Not that bad!

    Reviewed May 12, 2014
    by (1 review) , United States Flag of United States

    Pretty pricy, but a life saver when you are stuck in Chicago not knowing when your flight will leave, and it's 1am :/

    This review is the subjective opinion of a TravelPod member and not of TravelPod.com.

    Historical Traveler Reviews Embassy Suites Chicago O'Hare Rosemont

    All the conveniences of Embassy Suites


    This Embassy Suites provides all you expect from the chain: a large two room suite, free breakfast and reception, free newspaper. All was smoothly run and clean. Train to downtown a reasonable walk away. During the week, the train ride took about 40 minutes. It was faster on weekends. Free airport shuttle, only minutes away. Bar is small and expensive (as would be expected in Chicago area). My husband and I stayed for 3 nights. We were able to get into our room at 10 am the first day, had no problem with noise (I'm a light sleeper), had no problems with the breakfast buffet--problems mentioned by other reviewers. We were never at the hotel at the reception hour and didn't use the indoor pool, although we noted that it was open until 11pm. The Rosemont area has many quality restaurants so you don't need to go to the downtown if you are on a layover.

    I love the space you get at an Embassy Suites and try to book with them when I can. I would stay here again.

    So much Noise!!!!


    This is a two room suite but because of all the noise up until 3am we didn't get much sleep, if you are planning on having anyone sleep on the pull out couch, think twice because even earplugs don't help. I was surprised that we could even hear the noise in the bedroom because usually they are pretty soundproof. There was jumping up above, alot of yelling and screaming in the room next to us and outside sounded like a playground (outside the room in the atrium).

    The bed was comfortable and the pillows were nice.

    The managers reception took way too long and the drinks weren't all that great, I should have just had beer or wine but that is my fault.

    I can't tell you how bad the morning breakfast experience was. I have stayed at many many Embassy Suites and never experienced the unpleasantness of the workers (especially one named Ann who couldn't crack a smile if her life depended on it). I don't know if management thinks that by making people wait 45 minutes in line to pick up a tray and plate that this is the way to go but you had to get in a line to pick up this and then you could get in the other buffet lines for your food. My husband went down early to pick up coffee and juice as I showered and he had to give up his ticket even though we were going down to breakfast later but she took his ticket anyway. He told her I wasn't ready to come down and he didn't want to give up the ticket for just coffee but she made him give it to her. When we did go down she wanted our ticket. The food was cold, there was no juice only water came out of the juice machines and by the time you got to sit down to eat everything was cold because of so much waiting and holding a tray. Oh did I say by the time you sat down, we were there early and we couldn't get a table so had to take the food up to the room so no coffee refills.

    When we left at 10am the line was so long those people would be lucky to get food by noon.

    Also don't forget if you stay here you get to pay $15 parking or 27 valet.

    I didn't find this place comfortable or convenient at all.

    Great Experience at this Newly Renovated Hotel


    Stayed here May 24, 2005. Two adults and two kids. We really liked the hotel and would definitely stay there again (we travel to and through Chicago quite often).

    We were very impressed upon arrival. Friendly front desk service. Small but elegant lobby. Very large suites that seem to have been renovated recently. Entry into the suites is through impressive French doors. Rooms were bright and clean (no scuff marks anywhere!) with attractive modern furnishings and fresh linens (even on the sofabed). Bathroom was gleaming upon our arrival. See our posted pictures. The room was definitely 4 star quality (we've stayed at many overpriced "4 star" hotels in large cities where you get an old, worn, tiny room, so it is refreshing to stay at a moderately priced hotel and actually get 4 star quality).

    Usual Embassy Suites full breakfast in the morning, included in the room rate, but with better service than we've had at other Embassy Suites.

    Free shuttle service to the airport runs every 20 minutes, no reservation necessary.

    If you like Chicago stuffed pizza, Giordano's delivers! We love that stuff, and had a midnight feast delivered to our room upon arrival. Gibson's Steakhouse is right across from the hotel too; other TA reviews mention that this is a nice place.

    We did have one problem --the toilet overflowed. Pretty much filled the bathroom with water, and plenty of it seeped into the carpeting in the adjacent hallway. It was not fun to deal with, but not that big a deal either; things like this happen all the time in hotels. The hotel reacted quickly to address the problem. The carpet remained quite wet when we left; we recommended that the hotel give it a thorough cleaning.

    Bad Experience


    After booking 3 weeks in advamce my family arrived at the hotel, only to find they had no reservation and because of some conference could not book us a room for our 3 nights stay. After speaking with the manager on duty we where sent away. Low and behold, my credit card bill shows a charge for one night as a NO SHOW. Now I have to try to get the charge removed, which they say I owe. I would not stay at an embassy EVER. Thanks for the hassle.

    Great Value, Great Service


    I stayed at the Embassy Suites - Rosemont for 2 nights in May 2004. It is conveniently located near O'Hare Airport. Less than a 5 minute drive from the car rentals. I was greeted with a friendly smile and the front desk was 100% prepared for arrival and check-in. I was given an envelope with my room key and other items and I was off to my room in 30 seconds. The room was clean and well furnished. Hotel staff was very courteous. I was absolutely satisfied and would recommend this hotel to anyone.

    Had a great stay


    Came into Chicago for a weekend getaway and a Cubs game. I didn't want to stay downtown and fight traffic and parking. We decided to stay in Rosemont since you are essentially 11 miles from downtown. The rate was very reasonable and the rooms met our expectations. One benefit of staying at Embassy Suites is that you can almost eat and drink a nights stay thanks to the nightly managers cocktail reception and the daily cook to order breakfast. We stayed for two nights but felt that we only paid for one thanks to the open bar. I plan to stay here again when I plan a trip to Chicago.

    Excellent Airport Stay


    Stayed here for the night in between international flights. Great airport location. The shuttle bus was easy to get to, and the driver was extremely helpful. Its a couple minutes on the bus to the hotel, so it seemed to be a quiet place. Never had any problems with planes "flying overhead". Very nice, clean, spacious rooms. Good breakfast. Very friendly staff. The hotel gift shop is a little small, especially with it being an airport location. But its a great place to stay!

    Don't trust the maids


    forgot some expensive cologne in dresser drawer and maid lied and stated she didn't find it.

    Good Stay


    Stayed there for 2 nights in June 2003. The room was just nice and clean for a family of 4. (2 Adults and 2 kids). ALL the rooms are NOT non-smoking ones so skip this hotel if you hate smoking. The room is not very sound proof, I had to explain to my 5-6 year olds why my neighbors were screaming that God was coming for the past two nights.

    It is an alternative to staying in the Magnificent Mile. Overall, I will return without my kids, the next time.

    Pretty good


    I stayed here 2 nights, one night each on the front and back ends of a trip involving flying in and out of ORD. All in all, this place isn't bad. The doors do have a tendancy to slam and the bathroom is quite small. The room is soundproofed to a degree, but certainly not completely. Breakfast isn't bad. I did eat in their restaurant and found the food to be average but with very high prices. I wouldn't vacation here - but it serves the purpose of one night stays when awaiting flights out of O'hare.

    TripAdvisor Reviews Embassy Suites Chicago O'Hare Rosemont

    4.00 of 5 stars Excellent

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