Embassy Suites Hotel Chicago Downtown Lakefront
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TravelPod Member ReviewsEmbassy Suites Hotel Chicago Downtown Lakefront
Good Location - a short walk to the Magnificent Mile and a short bus ride to the Navy Pier. Bus stops out front provide quick bus service to other tourist areas. This hotel was one of the more affordable "family" hotels in the downtown Chicago area. By "family" I mean having actual space to give us separation space after long days of doing the tourist thing. That being said, there was a lot of kids in the hotel as there seemed to be some event that brought them there in bunches. The lobby was noisy but I didn't hear them in our rooms.
Hotel is clean. I did have a light bulb that was not working when I arrived which I didn't find out about until I laid down to rest - this required a late night maint. visit which was irritating.
The free breakfast was excellent. Pleanty of options, but the line for the freshly maid omelette was long every morning. However, the terrific breakfast staff was extra friendly and went out of the way to aid or make special requests. They were, in a word, Excellent! Whatever they get paid, they deserve even more!
Biggest inconvenience was that getting to your room requires two different elevators. But this maybe to restrict non-customers from roaming around.
Overall, if I return to Chicago with my family I would return to this hotel.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Embassy Suites Hotel Chicago Downtown Lakefront
Great Free Breakfast & Happy Hour!
My girlfriends and I stayed here for a "girls shopping weekend" in October. If you're looking for lots of space, a clean room, a free full breakfast and happy hour- this is the place to stay! The hotel is only about a 5-10 minute walk to Michigan Ave and the about the same distance to Navy Pier. The restaurant attached to the hotel, PJ Clarkes- has great food and is open late. The only downside is there is a lot of families with kids- not a hip hotel for a bunch of 26 year old girls. But I would stay here again for all the value added amenities.
Exactly what we needed
I was a little sceptical when my husband booked us 4 nights at Embassy Suites, Columbus Avenue but he was confident following a personal recommendation from a Chicago colleague. I should have trusted him, it was exactly what we needed for a long weekend with our children. The rooms were really clean, well equiped and allowed the 4 of us enough space at a more reasonable cost than many other 'hotel suite' options. The girls loved the pool (not for serious swimmers though) and the huge breakfast selection and all a stone's throw from Navy pier and Michigan Avenue. Chicago itself was also a great city and we'll definitely be going back. Highly recommended.
Are you kidding? This place is super-fabulous-great-terrific
Thank You, Embassy Suites Lakefront!!
I made reservations at a 5 star hotel for a romantic getaway for my husband and I this weekend (Aug 20-23, 2004). Our plans changed and my 11 year old son and 83 year old mom had to join us so our earlier plans had to be altered to accomodate more sleeping room. I didn't want to have to get separate rooms as my mom suffers from memory loss and my son, well, what can I say, he's a kid. I checked the reviews and decided on the Embassy so we could all be together but yet not have to step on one another. I was a little worried after reading a couple negative reviews about the cold buffet and a few other things. Let me say this...I fell in love with Chicago and everything about this hotel. Heck, I could be an agent for the Chicago Chamber of Commerce I loved it so much! We picked a great weekend as the weather couldn't have been more perfect.
The hotel is in an absolutely ideal location from the Navy Pier, magnificent mile and just about anywhere you may want to walk to. I am a walker and would almost never use a cab. My mom tires easily but even SHE walked most places with ease. Oh, now might be a good time to say, watch the corners. Chicagoans are NOT good about pedestrian right-of-way. Most of us are trained to walk when we see the little man on the traffic sign. I guess in Chicago it means speed up before pedestrians start crossing. Let's just say I got a lot of much-needed exercise running across streets.
As for mass transit, my family had never been to Chicago but we felt comfortable enough to take mass transit (train) from O'Hare to our hotel and back for $1.75 per person instead of a shuttle for the 4 of us that would have cost $45 plus tip. We arrived at our hotel at 10:00 a.m. (check-in at 3:00), but we were told our room was ready so they allowed us to check in. The process took a whole 5 minutes.
Other reviewers were right about the buffet lines for breakfast around 8:30 - 9:00. There was always a long line in the front of the hotel. Go to the back where the hot buffet is. Eggs and omlets were cooked-to-order. I was extremely pleased with the selection and quality of foods. (They DO need a new toaster, however; the one they have is extremely slow - perhaps I'll donate one). Also, they don't skimp on napkins. They are nice, large napkins that cover your lap, not dinky little ones that fall apart when a drop of liquid hits it. The cleaning staff was right there to clean up plates and tables as you finished.
I loved the manager's reception. The snacks were nothing special but the drinks were good (I'm not a drinker) but my husband never missed it. I especially enjoyed the free juice, soda and coffee bar from 5-7:00 p.m. Nice touch when you have a frig upstairs and a coke in most hotels can cost between 2.00 - $3.00. They also supplied nice cups with lids so you didn't have to feel like you were sneaking drinks upstairs. The concierge staff was very helpful. In fact, by the end of 3 days, they knew us on a first name basis.
Problems? Yes, on the second day we had a slight problem with the toilet in our suite. I reported it as we were leaving to go out and when we returned, it was fixed. The rooms and bathrooms were spotless, (Hey, the maid that cleans room 626 is fabulous and deserves a raise); the beds extremely comfy (though I would have loved queen beds instead of doubles), there was always extra towels and pillows. The maid always replenished complimentary items and the room was always clean by the time we returned from our morning outings. The rooms were well-appointed with large work desks, refrigerators, microwaves, small kitchen sink, iron and ironing board. There is a third sink in the bedroom area and, of course, one in the bathroom itself. The bathrooms are a good size as are the bedrooms. There are large panoramic windows that OPEN!! Opening the windows makes you appreciate the sound-proofing of the hotel. There was an air show in town and the rumble of jets could be ear-splitting at times. However, the rooms are well-insulated and sound-proofed. I can't say I ever heard children screaming in the halls (though this is an extremely family-friendly hotel). It was very quiet.
There is sufficient closet and draw space and space for luggage.The bellhops, and front desk staff were always helpful, courteous and polite when we asked directions, suggestions, etc.
My mom slept on the sofabed which she claimed was very comfortable. I have to agree as I have slept on one or two during previous vacations. The one thing I personally could do without is the shutters on the front window that let light into the living room area from the lobby down below. It is annoying if you are a light sleeper. Embassy, can you do something about that???
All in all, I can't say enough about our stay here. We have stayed at hotels too numerous to mention and at various Embassy hotels. Perhaps it was karma that everything came together to make our stay so enjoyable and memorable. I spend hours upon hours researching hotel reviews and viewing photos of hotels and reading online comments from past guests. I was feeling a little unsure about transferring from our former hotel but wasn't disappointed. If you are looking for a high-class, romantic getaway - this hotel probably isn't what you're looking for but it sure filled the bill for me. There is an in-room telephone charge of $1.50. If you want to book a tours, trip, etc., avoid the charge and ask the concierge to book for you.
My son tipped us off on the hotel's daily room service specials. If your kids bug you about it, by all means GET IT!!! We have been so programmed to stay away from expensive hotel room service, we don't get a deal even if we trip on it. One night, my son wanted to stay in and watch movies. He ordered the hamburger room service. There were 4 or 6 mini (they called it mini but the 4 of us each had one and couldn't finish it), big fries and condiments and a soda for $8. You heard me. When we received the room bill on checkout, I almost dropped. There wasn't even a charge for the service itself!! A second night they had a pizza special (2 medium pizzas and a pitcher of soda) for $10.. Hello!!!!! I live in a small town and pay more than that for 1 pizza. I LOVED this hotel. Can you tell???
Thank you, Embassy Lakefront! I will return just to convince myself it wasn't all a dream.
Never again...don't leave your luggage...
We left our bags for 2 hours after we checked out, so we could explore a little longer. Someone had opened both of our backpacks and rummaged through them, and my fiance's purse which was in her backpack had also been searched. Thankfully we had all our money and credit cards on us. When we were leaving another female guest was reporting $20 missing from her bag!
Aside from that, the hotel was nice. The room hadn't been cleaned all that great, we had to request room service come up and clean the toilet (yes, if fecal matter remains anywhere in or on the bowl, I think it needs to be cleaned better, call me crazy). There were also things the previous guest had discarded that were not removed from the room.
The hotel itself was nice, view wasn't so great, but it was right between Navy Pier and the Mile, which was a plus, but there are many other hotels in the same area. I suggest you look for for other hotels, for the money you can do much better (especially if you count the cost of the items that may disappear from your luggage!).
Great Chicago Embassy Suites!
My husband and I took our 9-year-old son to Chicago for two nights between Christmas and New Year's. We had enough Hilton Honors points to stay for free, so we chose this Embassy Suites over the one on State Street. This is a newer hotel. We lucked out and got a larger-than-average corner suite with fabulous views of downtown Chicago! It was terrific! The suite was typical Embassy Suites, and the hotel had the usual amenities. Nice manager's reception at night with a more complete bar than some other Embassys. Cooked-to-order breakfast that got pretty crowded by late morning, and it was often tough to find a place to sit down if we arrived late. This is a family destination, so there are LOTS of kids...but we really weren't bothered by any noise. Our room was clean, although we weren't left enough towels one day. Also, we requested two extra pillows one night and received them in fairly reasonable time from a nice young man who apologized for taking so long! And the concierge was helpful with dinner reservations one evening. This was our second stay at this particular hotel, and we would stay there again.
Excellent hotel with modern feel...
My wife and I stayed for 3 nights at the Embassy Suites Lakefront in the fall. We chose it due to Hilton Honors value points, and expected a typical big city downtown hotel.....like many Hiltons. In cities like Chicago and Cleveland and Toronto, I've found hotels that are older often have a lot of minor problems that get covered up with bandaid solutions. For example, old tattered curtains and rusty heat vents may get put behind a chair or decorative plant, but often times the rooms just look worn out despite the best efforts of the hotel. Plus the size of the rooms are often smaller as they didn't build hotels 65 years ago with all of today's amenities in mind. That being said, the Embassy Suites Lakefront feels very modern, with a spectacular lobby with fountains and a very fresh feel. The rooms are good size because they are a suite although somewhat smaller than a typical suite you might get at a hotel in a resort area or smaller city. But plenty of room.
The houskeeping was a bit odd in that we had NO towels in our bathroom at all....NONE. So we phoned the housekeeping department and eventually they brought some up after about a 30 minute wait. I'm glad I discovered this in the evening and not in the morning. Very clean hotel. The location couldn't be better . A short walk to all the bus stops and Red Line although it is a little longer than it looks at times. Easy walk to Michigan Ave., and walking around outside this hotel at night seemed relatively safe. There is a movie theatre right next door with a parking garage. Parking was about $18 a day with no "in and out" privilege, or $24 a day for valet with full privileges. We just parked and used public transit to get around. Very easy to use. As for the "free" breakfast buffet and happy hour, it would be great except for the long line that forms. It always amazes me how long folks will wait to get a free drink. It was a good 20 minute wait for the bar. The breakfast gets crowded and finding a seat can be tough. Food was cafeteria quality but did have a nice omelet stand, so a good value. We didn't have to eat again for awhile. Great if you're an early riser. Nice layout of donuts and bagels if you just want a quick bite and some coffee. I was really impressed with this hotel and for a tourist/vacationer it is in an excellent location, and if you can use Hilton Points or get a weekend rate, you would be hard pressed to find a better value in a city like Chicago.
Good Hotel, Great Location.
We have stayed here twice with our two boys (ages 5 and 2). First visit was in June '03 and most recently December 26 '03. Three nights on both visits. The hotel location is great for families with kids. It is a short four block walk to Navy Pier; major shopping is two blocks away; Shedd and Field Museum are about a mile away; etc. The large rooms keep the adults happy because the kids can play/sleep in the other room.
Request a corner suite and get a slightly larger room with two extra windows. Hotel staff is very friendly and they treat kids well. Room service food is great with $4-$5 options for kids if you need to dine in. The free breakfast is fair to good, with many items to select from.
TIP: go to breakfast early and beat the long lines and difficult seating that come with the late rush.
Our only complaint here has been with housekeeping. On both visits we had difficulty getting extra towels and our room was never cleaned before 5pm! Very frustrating to be gone all day only to return at 4:30pm to a room that still needs cleaning. When the room was cleaned something was usually neglected. For example, no tiolet paper refill; no Kleenex; once they forgot to empty a waste basket. Minor stuff, but it was always something. One afternoon the houskeeping people deceided that our "do not disturb" sign meant that they should call our room instead. The loud phone ringing woke our two year old from his much needed nap. If the hotel can get the housekeeping department squared away then I would gladly give them another star. Overall, the positives do outweigh the negatives here.
Loved the Embassey Suite downtown lakefront
We stayed at the Embassey suites (4 adults and 1 toddler) from 12-18/12/21. It was a great hotel. The breakfast was great, superb. As someone else posted you could not get into the pool or jacuzzi for the kids. The rooms were very well done. We had a nice city view (room 1710). We ordered room service Friday night and it arrived very quickly. The $22.00 charge was added to our bill. We also ordered some movies which were also on the bill very convenient. All in all, I would stay here during any trip to the city in the future. Excellent service.
I would stay elsewhere
If you have children 10 or under, this is the place for you! I took my three teenagers for a first-time weekend in Chicago recently and we stayed here. Staff was great(friendly, helpful), room was ok(I've stayed in a whole lot nicer places for $200+)"Spectacular View of the lake" was a joke(we had a very large Condo right in the middle of our window), breakfast was ok quality, beds were very comfortable. The worst part was that the place was over-run with little kids! We made ten attempts to go to the pool and hot tub. Forget it! The pool is so small it's a joke and the hot tub always had at least 10 small kids in it splashing around. There was absolutely no relaxation there at all!
At breakfast all you heard was little ones crying & fighting. My nerves were shot by the end of our trip. If you have litlle ones, this is the place for you. Otherwise book elsewhere!
My sister and stayed with 4 kids in the hotel for the Chicago Air & Water show. The bellman were very nice. Check in was a little confusing as we were directed to the 5th floor for check in. The main floor bellman was so busy (he was the only one there directing patrons) that he was rushed when telling us where to check in. Once we figured it out check in was easy. Staff was pleasant. The hotel was full on this particular weekend. The pool, as usual, was smaller than the picture and full of families, but we made the best of it. A bonus was the cocktail hour from 5:30-7:30. Nachos & dip & veggies & dip were available as well. There was a line at the bar but it was only a 5 min.
wait. The room was a suite with 2 dble beds. The living room was sectioned off by a door with a separate room with a sofa sleeper. It had it's own tv which was great for the kids. The bathroom was average size. Nice countertops and tile on the floor. I requested towels twice and 3 hours later they arrived. Overnight parking of course was 34$ but you have to expect that downtown. The free morning buffet (cooked to order) was nice. Eggs, bacon, bagels, cereal -- the works. Free is an understatement -- The price of the room covers it but it was welcomed.
You wouldn't find a restaurant nearby anyway in that part of town. All in all it was nice. Since the room can accomodate so many people, splitting the cost of the room with someone is worth it (if your budget minded). Hope this helps
TripAdvisor Reviews Embassy Suites Hotel Chicago Downtown Lakefront
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