Embassy Suites Boston Logan Airport
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Historical Traveler Reviews Embassy Suites Boston Logan Airport
Worst possible management: after the valet scrapped and scratched our car and the assistant manager told us to expect the problem would be taken care of later that day, it tooks ten months--47 phone calls, registered letter and emails--before being resolved; complaining to company's customer service got the same silent treatment. Even their insurance rep wanted advice on how to get Embassy Suites to return a call. Hard to believe the hotel belongs to Hilton.
We Will Pass on this Embassy Suites in the Future
This property is decent on the inside, but in an awful location. We have never stayed in a hotel in a more depressed part of town. We realize that it is near an airport, but when the rental car lots are the nice things to look at, you know you're in trouble. The hotel had an event in the banquet room that was so loud, we could hear the music in our room on the 3rd floor. We complained to unresponsive front desk staff whose only consulation to us was that the party would be over by 11:00pm (we had to hear the music for 3 hours). To be fair, the rooms were spacious and clean and the free breakfast buffet a nice touch. Not terribly inconvenient for sight-seeing, just a shuttle ride through the airport and two T stops to downtown. We recommend that women don't travel alone in this area. However, the shuttle is free and the drivers were nice.
Nice But Too Expensive
I stayed at the Logan Airport Embassy last month. It was very nice but I thought if was too expensive. I usually stay at the Logan Airport Hampton because they have they same shuttle service and I can still get my Hilton Honor points but they were sold out. I also found the parking somewhat of a hassle.
Much better than that Hiatt and Holiday In/Hiltonn
Ive stayed at the other two hotels, they dont compare. one has jets flying at my windows, scared me outta my boxers! Plus they are across from some vacuum airhandler. The other is under the udnerpass and I felt like i was sleeping in a garage box. got lost in their cavernous slanted lobby. I loved the Van drivers and staff at embassy suites logan and feel that they deserve my company, IBM , business for the future. PLease spread the word.PS> are there really hotels outside of the airport claiming to be in it?
New hotel, great staff, safe location adn loved IT
I loved it there...the other two hotels at the airport are cold and I made a permanent move to this hotel. great van drivers, friendly safe walk to the subway, and yes, my sister and grandmother walk it, with a walker to boot...staff is warm and outgoing and now my home base in Boston. coming from FL, I know what a safe area and hotel are and this is it baby!
Great building, great staff, not-so great location
Definately a nice hotel. Its very new. I have to disagree with the other reviewers about the decor...I loved it! It's retro-chic...blues and yellows in the rooms. We had a room with a great view of the downtown skyline, and I wasn't bothered by the noise from the airport.
All the employees were extra nice! The restaurant does a good job of taking simple dishes and putting some flair into them, without ruining them. The bad news has more to do with location. If you're staying there for the purpose of going to downtown Boston, to get to the subway you either have to take the hotel shuttle (which only runs at certain times, via the entire airport) or walk through a really REALLY scary neighborhood to the T station. Scary as in drunk bums burning trash in trash cans under bridges to stay warm kind of scary. I'm a fairly big guy, so I didn't really worry but I definately wouldn't want my sisters walking through there, alone or otherwise. But flying in and out of Boston is a snap, at least. Afterall, this is an airport hotel.
Never stay again
The hotel was awful. It needs updated and redecorated badly. The carpet in the room had holes in it, the decore was 1950s, the toilet was plugged and it took over an hour to get someone to bring a plunger and plunge. The toilet never did get unplugged by plunging, but the serviceman left any way. We had to call him back and he had to use a drain snake to unclog it. Our non smoking room reeked of smoke. There is only one option to park and that is valet, and they charge heavily for it. All in all a bad experience.
Outstanding experience & service
My wife & I stayed here for one night as we concluded a trip to Boston, Cape Cod, and Newport. The staff was outstanding (especially the shuttle drivers), the room was well designed and spotlessly clean, breakfast was perfectly adequate and plentiful. This is a fairly new property, so the earlier poor reviews may be the result of a new staff learning proper service (just a guess). The complimentary shuttle service to/from the subway means that all of Boston (especially the great North End restaurants) are only a few minutes and a $1.00 train ride away. This is a perfect location for those with early-morning flights.
Embassy Suites @ Logan needs improvement
The hotel itself is okay, but the service is poor. Every day we had to call the front desk to ask for washcloths! When we wanted to eat dinner at the hotel restaurant, we were asked to wait 10-15 minutes to be seated, even though there were many empty tables, because they did not have enough servers. During the breakfast rush, they ran out of milk completely, and said there was none left anywhere in the hotel. It seems like the staff is surprised by the fact that there are people staying there. We would not stay here again.
Service was bad!
I would never stay there again, even though the rate was only $99 a night for a one bedroom suite. It is close to the airport, and they do provide a shuttle to/from the airport. The front desk was not helpful and unfriendly. We asked for a rollaway when we were checking in (in fact, we requested for one at the time of the reservation), we did not receive one. An hour later, we called down to the front desk to ask where it was, they said they were out (you think they would call to let us know!). They offered us to switch room to one that had 2 double beds (instead of 1 queen in the bedroom), since there were 2 adults and 2 teenagers in our family. We declined. We asked for extra towels, we never received any, and never got a call back either. We asked for a wakeup call, but when we woke up early, we called to cancel the call (so that the call would not wake up the kids), they never cancelled the call.
The room was small, for a suite, there really was only enough room for the bed in the bedroom, and the living area was maxed out once the sofa bed was turned down.
Breakfast was your typical Embassy Suite greasy breakfast.
TripAdvisor Reviews Embassy Suites Boston Logan Airport
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