Embassy Suites Austin - Downtown/Town Lake Austin Texas
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TravelPod Member ReviewsEmbassy Suites Austin - Downtown/Town Lake Austin Texas
With only a short walk to the main parts of town with access to shopping, food, bars, attractions, etc. this is a great choice to stay. The staff are friendly, parking is not Horribly expensive and the best part is they offer a complimentary happy hour every evening! (check times for happy hour when you arrive)
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Embassy Suites Austin - Downtown/Town Lake Austin Texas
Embassy Suites...Average Hotel, Ideal location
Just got back from my Family Reunion hosted at the Embassy Suites/Town Lake. I have stayed in Embassy Suites around the world. This one was a little less classy/ritzy than most. But it was clean and decent. Check-in/out was a breeze!
Our biggest complaint was that the sofa bed was terrible! The mattress was thin and the springs killed our backs. The roll-away bed was a tad bit better. According to other relatives, the Beds in the rooms were comfy and 'heavenly'. The breakfast was awesome and the chefs were friendly and accommodating. I was a little afraid of the parking situation based on previous reviews. But, I did not find the parking lot to be far or scary looking as described. It was "FREE" and that was GOOD enough for us! Overall the location was great. Easy access to 6th street (if you are in for a good walk). Primary location for the Bat Bridge. Five minute drive to Walmart/Sams. Ten minute walk to Starbucks. Three minute walk to Capital Cruise lines.
Overall a decent stay for the price in a major city.
Stayed For 2 Weeks Before Xmas. As A Young Person I Found The Hotel A Perfect Spot For Visiting Austin. The Walk To And From 6th Street Across The Bridge Is Bracing And Only Takes Around 15 Mins. The Shuttle Service Was Always Available.
The Breakfast Was Great And The Staff Pretty Friendly. The Managers Reception In The Evening Was Used To Full Advantage By Us Before Heading Into Town Most Nights.
They Only Have One Washer/Dryer And It Was Touch And Go As To Whether You Would Find It Empty. The Dryer Was Out Of Order One Day After I Had Washed My Clothes And The Receptionist Took My Wet Laundry And Delivered It 20mins Later To My Room!!
Overall I Would Definetly Go Back.
Good hotel, careless housekeeping
We just passed the Memorial Day weekend at the Embassy Suites in Townlake. Austin is a fantastic city, and the Embassy Suites was a good jump-off point for everything we wanted to do and see. Check-in was a breeze. Everyone at the hotel is pleasant and helpful. Free breakfast in the morning and free parking were huge perks for us, and we took advantage of the manager's reception one evening. This hotel is truly ideal for families and those who value spacious and comfortable rooms. Because of the way the hotel is designed - with all rooms facing the interior lobby, the noise level gets very loud. While we were staying there, an entire mob of band kids had overtaken the hotel, along with a wedding party. So throughout the night, there were a few stray phone calls and lots of noise, but it was all harmless. We didn't hear anything from our bedroom - so we really appreciated being able to shut the door and enjoy the peace and quiet! The bed is sooo comfortable.
Location-wise, it's further away from some of the other downtown hotels, but we are good walkers so it didn't pose a problem for us. There is a bus stop right in front of the hotel if you want to head over to SoCo, and we hopped on the Dillos (free shuttle service around downtown Austin) too. It's also close to Town Lake, which is worth checking out, and the Congress Ave. bridge - where we stopped to check out the bats flying off at dusk, a MUST-SEE. We did use our car to visit the LBJ library and to visit the County Line BBQ on Bee Cave Road (amazing view, great food), and Cental Market (which sold me on Austin bigtime) but we walked or used public transportation to hang out in the 6th St. warehouse district and the shops and bars at South Congress.
The only complaint we had about the hotel was that our room was left open by housekeeping after they had cleaned it! The room had been left open for a good 7 or 8 hours. We had a few valuables in the room that were too big to stow away, like a laptop and video camera. Nothing seemed to be missing but it really put a damper at the end of our evening and our holiday, and definitely made us feel less secure and confident about the hotel. The manager offered apologies, but didn't immediately offer to compensate us on our troubles. Ultimately, they did give us a discount on the room rate for the last night we stayed. And luckily, this happened on the last night instead of the first!
All in all, we were satisfied with the hotel. If you're looking for luxury, you may want to check out the Hyatt, The Four Seasons, or The Driskell. But if you're like us and plan not to spend a lot of the time in the hotel, and appreciate value, free buffet breakfast, spacious rooms, and convenient location, then this would be a good bet.
The location of this hotel is not ideal. I'd stay at the Hilton. It's in the heart of everything. The nightly reception was a joke as far as food goes. The beer was good. Breakfast was good. The rooms are very nice and clean. The pool was freezing, so we had 3 dissapointed daughters. The bell boys were nice, but didn't really have a clue about anything. We would not stay here again. We'd go to a location more in the heart of everything. It'a an average hotel.
Some more details
I stayed here November 17 to 21. I found the previous reviews helpful and generally accurate. A few additions or corrections:
Breakfast is 6-9am Mon-Fri and 7-10:30am Sat-Sun.
There is free wireless internet access and it is fast. (There was supposed to also be wired ethernet but I didn't find it.)
Although there are no plates or flatware or such, as a previous reviewer said, there is a sign in a drawer saying that room service will provide these things if asked. It isn't even very practical to take your own plates and flatware because the sink has cold water only and it isn't easy to wash up.
I was surprised to find there is not even a bottle opener in the suite. (Many hotels have one in the bathroom, but not here.)
Parking is right behind the hotel, and although it isn't beautiful, I didn't get the sense that it was unsafe. Nobody touched my BMW in the 4 nights it was there.
The staff were uniformly friendly; I was pleasantly suprised at how good they were at this.
Overall, I thought this was a good deal for the price and I'd stay there again.
Good value for the money
We stayed at the Embassy Suites Austin Downtown/Town Lake for one week around Easter 2004. As our party consisted of two adults and one child, we liked having a suite with one bedroom with a comfortable king-size bed and a separate living-room with a sofa-bed. Both rooms had TVs and were surprisingly large and comfortable. However, be aware that the "kitchenette" consists of a very small walk-through area between the two rooms and has only a sink, a fridge, a coffee-makeer, and a microwave oven. There are no plates, utensils, or possibilites to do any real cooking except heating up a microwave dinner (and eating it with plastic utensils that you must buy at the grocery store). The hotel's breakfast (included in the price) is perfectly fine, but they stop serving it very early even on weekends (9 a.m. to my recollection). The "manager's evening reception" is a nice touch, but not remarkable. Both breakfast and other meals are served in the covered inner courtyard that would have been nicer if the lighting had been less sterile, but it's perfectly OK for a family vacation. One last thing: the indoor swimming pool needs closer supervision by hotel staff. The first night we were there, people had brought food into the pool area and had left drinking glasses on the floor (!), ready to be stepped on by an unsuspecting child. Also, the area was very crowded, very rowdy, and quite dirty. The other nights, it was very quiet and clean so I guess it all depends on who is using it for the moment. Note that there are no lockers or real changing facilites for the pool, just regular toilets. The exercise room is very small and one of the two treadmills wasn't working during our stay.
Convenient, Comfortable, A Little Loud
When I'm travelling with family, I like staying in suite hotels. They tend to be at least a little upscale, and my wife and I can stay up past the little ones' bedtimes. The trouble with the Embassy Suites in general in this regard is that they have a center atrium design that can funnel noise from the restaurant/lobby up, and you can hear it in the sitting area part of the suite (where the kids sleep, for us).
This property is no worse than other Embassy Suites in this regard, but Austin is a town where folks go out at night, and on Fridays and Saturdays (at least on the days we were there), you could count on noise getting into the sitting area (and it woke one of our kids). The bedroom part of the suite was always quiet.
Everything in the room was clean, comfortable, and pleasant. The included breakfast in the morning was excellent, with many selections of cereals, pastries, fruit, juices, and hot foods including cooked-to-order eggs and pancakes. The kids loved the pool.
Location was good for us. You can walk easily (5 to 10 minutes) to the Palmer Events Center where we had an event. The Congress Ave. bridge, home of North America's largest urban bat colony, is just a block away (a cloud of bats dramatically emerges at dusk). We easily walked to the Austin Children's Museum, just across the bridge.
As others have noted, parking is in a free-standing garage on the next block -- it is open to anyone, although spaces are marked Reserved for hotel patrons (we didn't get a sticker or hanger or anything identifying us as hotel guests). There is no charge for parking. We had no problems, but it is true that the dirty and battered elevators don't inspire a feeling of security.
I would stay here again, despite the parking and noise issues.
What can I say?...free bar from 5-7 every day; hotel bus on standby to bring you anywhere downtown; nice rooms; good a/c and friendly staff.
Nearly perfect for our family of 6
With 2 parents and 4 kids, we struggle to find hotels that can accomodate us in one room. Embassy is a good fit, having suites with 2 doubles and a hide-a-bed sofa, AND two televisions. In the evening the kids swam in the secure indoor pool while the grownups had a cool (included) drink in the beatiful atrium. The kids loved the aquarium in the lobby too. Breakfast was a real bonus for our group, when you figure six full breakfasts (omelets, french toast, etc., all cooked fresh to order), it turns into a bargain. We were very pleased, and here are some "plus and minus" thought ........ PLUS: Atrium, pool, drinks and breakfast, and all 6 of us in comfortable beds in one suite.
MINUS: Parking is in an adjacent, shared garage, and was not great. We did see security men in the garage several times, and had no problems.
CAVEAT: It's not really on Town Lake, like the name would imply, but about 1/4 of a block away. It's an easy walk to the Congress Ave.
bridge, with its bats, and really handy to downtown. OTHER: Just south or southeast of the parking garage is Threadgills Restaurant, and you have to go there for fried anything with butterbeans and Shiner Bock!
This was a nice hotel that deserved to be a lot higher than # 78 in Austin.
In a bad location and no security in parking
Hi,Couple of days ago I was on a company trip to Austin. I checked into this hotel. It has Garage parking isolated from the Hotel and the entrence to the parking garage is from the road side without any security.I parked my car in the Hotel garage and it got broken into. The elevators to the garage are shabby and you see unsolicited people all around the parking lot. I don't think the hotel people really care because they have boards that say they are not responsible for break ins. They can as well have boards saying that they are not responsible for rape and mugging too.Srinath