Embassy Suites Hotel Albuquerque, Nm

The rooms are new, lovely and generously sized, the facility is really nicely decorated and the breakfast was great, including the wonderful cooks who made omelets to order. The front desk crew was always friendly and seemingly helpful. The location was convienient to everything we wanted to see. This hotel would clearly merit 5 stars if not for some major service issues.

We're not picky--a family of 4 on a southwest vacation and this was our first stop. But no one seemed to follow through with our 1st three requests for housekeeping! The first call was made in the morning for an extra blanket and towels. At 4:30 pm when we got done with our exploration of Old Town, our room had not been made up nor were the things we requested in the room. They said it might be as late as 5:30! Well, when we got back from dinner at 8:15, it still hadn't been touched by housekeeping. I called again. At 8:30 I called again, as no one had appeared as promised, and the person on the phone indicated that there was no record of my previous 3 calls! I found this more irritating than anything. The room was finally done (with extras requested 12 hours earlier) at 9pm. I filled out a comment card two weeks ago and have yet to hear from the management. I couldn't believe that such a nice hotel would let things go in that way without at least a response from a shift manager.

But wait, we had another issue with housekeeping and/or lack of response from management. The 1st room we were given reaked of smoke--and it was clearly a non-smoking room on a non-smoking floor. I spoke to the housekeeper who was working down the hall, and she suggested calling the desk. They had no other rooms available with same configuration and view (it was a great city view) but suggested that if we could leave for an hour, they'd have housekeeping bring an ionizer to clean out the room. Sounded reasonable so we left. Came back 2 hours later and clearly no one had been to the room and the smoke remained. After another call and a very perfunctory apology, we were moved to another room with same beds but a freeway view. Not a big deal as it was still quiet, but the lack of follow-through in getting the original room smoke free was really disappointing. When the bellman came to bring us the new key he confirmed that the room really smelled of smoke, so it wasn't just us! In another hotel, with less to offer, the housekeeping issues would have pulled this down to a 2 star review, but I suspect these were isolated instances.

We stayed at the Embassy Suites in July in the middle of a two week family vacation. I have to say that staying at this hotel was a highlight of the trip. We spent four nights at this hotel and loved every minute of it! I was traveling with two kids (ages 6 and 8). Every person we encounted in the hotel were professional and courteous. I had reserved the corner suite but room was not ready upon check-in at 5 p.m. After traveling in the car with little ones, I didn't want to wait but took a king suite on the sixth floor. The concierge was very helpful in directing me to restaurants and activities that were age appropriate for the kids.

I was traveling solo this trip (no hubby) so was a bit concerned about safety. Not once did I feel unsafe. The parking lot was well-lit and I never had a problem finding a parking spot. The hotel has interior corridors so didn't feel that safety was an issue. Walking around the hotel, there was always attentive staff present so I never felt threaten.

Room was very comfortable with down comforters and pillows. Nice to have the refrig and microwave. I had packed microwave pasta, popcorn, etc. for snacks for the kids. Housekeeping was very prompt with extra towels and blankets. I also requested that housekeeping remove the honor bar present in the room. No way did I want to pay for a $4 bottle of water! We really enjoyed and took advantage of the full breakfast. Breakfasts consisted of cook-to-order (waffles, eggs, pancakes), pasteries, cereal, fruit, yogurt, bagels, Krispy Kreme donuts and a full complement of juices and hot drinks. Was nice to eat a big breakfast and then get by with a light lunch. Staff was very prompt in cleaning up breakfast area as this was a very busy place. We also enjoyed the manager's reception in the afternoon. A full complementary bar was available. After a long day of sightseeing, it was nice to be able to get a cold margarita on the house! Snacks were available but not age-appropriate for my kids (chips, salsa and bar mix). My kids did get sodas and the wonderful staff went back to kitchen and got other snacks for my kids!

Pool was indoor; we spent quite a bit of time in the pool in the evenings. Towels were available poolside. We also ate dinner one night in the hotel cafe. Kid's meals were a little bit of a disappointment but the staff went out of their way to make sure we had a good dinner. Our waitress noticed that the kids didn't eat their meals, asked why not and went back to kitchen and came back with other food (at no charge!). My kids loved the fried bread so much that every time we went to the afternoon reception, the staff gave my kids the bread (with honey!)

Overall, this was one of the best places I have ever stayed in while traveling with my kids. The hotel was very busy with business travelers and conferences but not once did I feel short-changed by the staff. We had an outstanding time and are planning on staying at this hotel next year when we will be in town. We also really enjoyed touring Albuquerque. If you have kids, be sure to hit the zoo, the aquarium, botanical gardens and Explora! This is how a vacation should be!

What an amazing hotel! The staff were extraordinarily helpful, the breakfast buffet was overwhelming and the room was beyond any expectations. A very comfortable stay, made all the better by the friendliness of the staff.

This is one of the best Embassy Suites hotels that my family and I have stayed at. Our suite was decorated in a very attractive Southwestern style and overlooked the Sandia Mountains. The staff was attentive and friendly, and the complimentary breakfast was fabulous. The fitness center had state-of-art equipment and was open 24 hours. The hotel is close to Old Town, the Indian Pueblo Cultural Center, and musuems. I highly recommend it.

This was our last stop before home on a 15 day roadtrip. This hotel is BY FAR the nicest hotel we have ever stayed in. The attention to detail is unbelieveable. The beds are heavenly, decor is very appealing. The staff is the most polite hotel staff we have ever encountered. The manager's reception was wonderful. The conceirge was very helpful. But the view was by far the best thing. We were on the 7th floor in a west facing room. Seeing the hot air balloons taking off in the morning was such a sight to behold.

If you are going to be in the Albuquerque area, this is THE place to stay!

Room cost was $149 per night.

Had a chance to stay at this hotel twice within a week period and was able to experience all sides of it. Our first stay was on the 9th floor where you get a balcony. The second stay was a standard suite on the 4th floor, however facing the west which includes a much better view in my opinion than an east view which involves overlooking the highway, but does afford a little closer view of nearby mountains. Food was excellant as was the pool area. Service is phenomenal, really treating each guest as their only one. Highly recommend getting a 9th floor room, affording a western view.

What a wonderful 2-night stay my husband and I had at the Embassy Suites! Super comfy king size bed, spacious rooms and very clean. Room service was quick, quite reasonable and good food. The free made to order breakfasts are fantastic! Best hotel workout room I've used....ellipticals, treadmills and recumbent bikes, plus weights and bench and TV to watch. Very picky husband says he can't wait to stay there again!

This ES was absolutely wonderful. Great service. Beautiful spotless room. The beds were heavenly. Attentive staff. My son and I were there for only one night, and we wished we were staying for several days. This was our fourth hotel in five nights on our vacation and it definitely stood out as the best. The breakfast was excellent too! I would highly recommend this hotel for vacationers and business travelers alike.

This was an extremely beautiful, comfortable, quiet, and well located hotel. It had all the latest and newest things... including great beds. We were there on the weekend and loved the close proximity to Old Town and the museums. It sets a difficult standard for other hotels to meet.

As a hotel snob, and especially an Embassy Suite snob, the new Albuquerque Embassy Suites by far has the best one I've been to yet.. It's beautifully accented with natural hues of the Southwest. It certainly does not try to be anything other than New Mexico style... Some Embassy Suites are adorned with brass and mirrors with lots of feaux features, but not this one! I'd recommend staying here anytime. And for the price (average Rack is $149), you can't beat it...