Embassy Suites Sacramento - Riverfront Promenade
How has this hotel rated in the past?
- Shuttle bus service
- Continental Breakfast
- Room service
- Swimming pool
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Historical Traveler Reviews Embassy Suites Sacramento - Riverfront Promenade
Definitely above average-- I will stay here when I come back in a month!
We (4 adults) stayed in a river view suite for a 3-day weekend. The room was good-sized, with plenty of seating for all. The sofa bed was the most comfortable pull-out I've ever encountered (this was amazing). If you need a rollaway, though, the room will be a bit cramped-- unless you can get a corner room, which some friends of ours had-- both the living room and the bedroom was MUCH larger. (I can't remember their specific room number, but it was the front corner by the river...)
We were able to check in really early (at 9 a.m.), and received a late check-out, which I appreciated-- I had to schedule my flights around a conference I was attending at another hotel, & needed to get a room, & get over to the conference site, & ES made it easy & convenient. We were first given a room in a dark corner of the hotel-- like (all?) ES's, the rooms (suites) are arranged around a central, open courtyard, & for some reason, there are some rooms tucked away in a hallway jutting off of one side. This gave virtually NO natural light into the living area of the suite, but I called down, & the clerk offered to let me check out another suite, & move if I preferred that one. They were genuinely nice about it. (I think that, because we arrived so early, we were given what was ready at that moment-- I noticed that the hskpg staff was cleaning rooms right next to my new one, so that one must have just opened up).
The ES offers free airport shuttle service to/ from the airport-- saves a hefty taxi fare-- other hotels charge ~$15 for shuttle svc. It was too bad that the hotel we needed to go to (to attend the conference) was almost 5 miles away, because the ES will shuttle you, in town, to locations less than 3 miles from hotel. Beware: Sacramento taxi fares are unregulated (per cab driver & confirmed by my internet research) -- ask the likely fare before you reserve a cab. For those with cars, there is a garage right across the street-- $5/ night.
I agree with other reviewers, the hotel can be noisy. The open arrangement of the lobby meant that a party of late-night diners' loud, drunken conversation carried up to our suite at 10 p.m. Also, there is a small section of rooms on the 2nd floor, with its' own lobby area, & there was a party in that section on Saturday night. When they were still loud at 11:00, we called the desk-- security was at the party's door at 11:05 (we could see, b/c of the open-atrium lobby design). There was a wedding or something in the ballroom-- playing great jazz, but we were trying to work, so it was distracting.
We were there for 3 days, two nights (in March 2005), & I *never* heard a train-- and we were on the river side of the hotel, where the RR tracks are. We heard the drawbridge once-- it was incredibly loud, but it was at about 4 p.m., & it was actually cool to watch from our bedroom window. (If it had been more often, or at a ridiculous time of night, I would certainly have used another adjective!) Having the river right outside made for a nice walk after dinner-- we walked up to the architectural art installation-cum-water treatment plant (why can't ALL municipal art be so interesting?-- and THIS isn't even art, per se, but function!) & strolled back thru the tourist town-- ER, Old Sac (um, which city's revitalized downtown/tourist mall were we in again? This section was ok, but I mean, come on, there's a Joe's Crab Shack in every city...)
The breakfast buffet was, as usual for ES's, really good. I am enamored of in-hotel breakfasts-- when you're in a strange city & have to be somewhere first thing in the a.m., you don't want to have to search for a place to eat, park, and take that extra time. Happy hour-- great if you drink alcoholic beverages. Kind of slim on the snacks part, just some chex mix & mixed nuts.
Food: the breakfast, as I said, was spot-on. We didn't eat a sit-down meal at the restaurant, but I did order from the cafe area a couple of times -- it was all pretty good, and surprisingly reasonably-priced.
The art in the lobby... umm, well, you're not in Vegas. The only thing I found odd was the color-changing bowl on the head of one of the statues. The rest is ok-- not to my taste, but here's where I was GLAD I wasn't in Vegas. The art is definitely scaled appropriately for the 6-story atrium, and the fountains help to buffer lobby noise.
The hotel website clearly states the pool is closed-- this didn't factor into my review at all. If a pool was important to me, I'd have reserved elsewhere. (A jacuzzi WOULD have been nice...)
Like other Hilton properties, ES offers free high-speed internet (wireless & cabled-- there was no cable provided, but the wireless was zippy-- I assume you could borrow a cable from the desk if you don't have wireless capability). I'm glad to see that more & more hotels offer gratis internet-- $10/ day is ridiculous. I do wish that ES offered convenient printing. To print, you have to save to a USB drive/ email to yourself & print from their computers-- it was my understanding that you have to buy blocks of time ($5 start price) to use their business room computers; this is ridiculous when all you need is two or three pages! (BTW, Garden Inns properties offer free web-based printing)
The staff was courteous, efficient, and -- well, pretty friendly. I am sure I came off as super-demanding at first (this room's too dark! give me a brighter room! bring more towels! more shampoo! more soap! pillows! blankets! a cot!), but everyone was very accommodating. (And yes, I tip graciously for the hskprs who drag all that stuff around for me).
Actually, the next time my partner & I are in SF for fun, I plan to take a little train trip to Sacramento, just so we can check it out-- and we will stay right here.
This hotel is an excellent mid-priced lodging option. I only gave it an "above average" rating because I really think that the Hilton corporation could dredge up the resources to make the pool properly accessible. Even though a pool's not important to me, it is to many people; besides, an indefinite "we're sorry" sign just doesn't speak to the brand's image.
No Pool and Loud
We just returned with another family, from the Embassy Suites, near Old Town Sacramento. Both families are Hilton Gold VIP members, and usually get great treatment and accommodations at all Hilton and Hilton brand hotels...
Here is the scoop on this hotel, the good and the bad:
First the bad, when we arrived, we were told the indoor pool and spa as well as the fitness room were closed indefinitely, for reasons no one could explain. The front desk person acted as if she would rather be somewhere else and it took over 30 minutes (I am not kidding) to check us in. We were given 2 adjoining rooms that were supposed to be non-smoking, that smelled like smoke. When we told them the adjoining doors were locked, the maintenance person came up (he was on his phone the entire time), unlocked them and did not move any of the furniture (couch and table blocked both doors). Also, one of the TV's did not work. At this point, we called the front desk and asked for the manager. At this hotel, the rooms all look down into a central, indoor lobby and plaza area. There was an event in the plaza area, which would have not been so bad, except someone had a microphone and talked until 10 p.m. There was also a sorority party in one of the ballrooms, so we had to listen to screaming girls and doors slamming until well after midnight (all the sound echoes around the lobby). In the morning, our freeway-view rooms were noisy. Finally, they charge you $18 to park your car at this hotel. There is no self-park.
Now, the good, when we called about the smoky rooms, the manager came up immediately and moved us to two new rooms, unlocked the adjoining doors, made sure the rooms were satisfactory. They reduced our room rate to $129 per night (from $149). The managers evening reception and LARGE breakfast were great with our kids. The hotel's location was right across the street from Old Town and about 6 blocks from the capitol. The rooms are decent, and look fairly new. Bed was comfortable.
We had a great time in Sac, touring the capitol and visiting Old Town and the Train and Discovery Museums, but next time we are in the Sacramento area, we will stay somewhere else. Also, an earlier reviewer mentioned Joe's Crab Shack, on Friday night, expect to wait an hour to be seated (put your name in and then walk around Old Town).
Got "Walked" to the Embassy Suites
I had reservations for three nights at the Sheraton mid-July and advised them days before I would arrive late. When I got there, my room was no longer available and they "walked" me over to the Embassy Suites for the night. The staff was kind and helpful at 3AM! In the morning, I just made it to the dining area in time for the breakfast buffet. Yum! A vast array of hot and cold items with a wide selection of beverages. I thoroughly enjoyed my 9-hour stay at the hotel and the views of the L Street Bridge and Sacramento River from my windows beat the Sheraton's anyday!
Great stay at a great hotel
My wife and I stayed at the Sacramento Embassy Suites for one night on September 25, 2004. The happy hour was excellent, as was the breakfast buffet.
Our room was a standard suite, but was newer and much cleaner than others we're tried (i.e. Embassy Suites Tahoe).
The location is also desireable. The hotel overlooks the Sacramento River, and is just a short walk to Old Sacramento.
We'll be back, this time with the kids.
Very Nice Suite
We stayed at Embassy Suites January 3, 2004 and had a wonderful time.
The room is great and spacious; close to lots of fun in Old Sac, and the breakfast buffet the next moring was very nice. You could get a more expansive buffet for the same price at other places, but it was good.
The room was nice. The service and staff very friendly. Parking is kind of expensive when you consider tips and everything. The major detterent for this hotel is that when traveling with a family you factor in the breakfast as a major plus. The breakfast was AWFUL. During our vacation the continental breakfasts served at some of the Best Westerns we stayed at were better.
What a winner!
After trying another Sacramento hotel the day before my wife and I tried the Embassy Suites. From the valet parking to entering the lobby we felt we had made a smart move. Convenient checkin, nice complimentary cocktail hour, quiet and spacious room, fireworks just outside the window on a Sac Kings night, quiet night with central airconditioning a plus, full hot complimentary breakfast--hey, this was a great four days. Having tried other Sac hotels in the past we've finally found a winner.
Stayed in Sacramento last weekend with our 5 year-old and 7-year old for a family reunion. The room was great, the lobby is spectacular and roomy. With the water fountains and the natural lighting, we felt like we were outside, but the air was cool - as opposed to 100 degrees actual outside! The cooked-to-order breakfast and the nightly reception was so good and so much fun. If you're worried about train noise, get above the second floor - you can't hear it. Right across the street is old-town Sacramento, loved the shopping and the atmosphere. Ate at Joe's crab shack, way too much fun! Everything is within walking distance, including the state capitol.
Not with kids, LOUD
Nice room. But, loud train outside the window every hour made it impossible to put my toddler down for nap. Fire alarm went off at midnight, no apology, moved us to a quieter room on the other side of the hotel on the top floor and we could hear the freeway all day and night. Ok... if your never around but the parties are held in the middle of the hotel and we couldn't get away from the internal and external noise!
Loved the EmbassySuites
I would Recommend Embassy Suites to everyone. The full breakfast included in price was great, rooms had lots of space, loved the glass elevator and the lavishly decorated lobby, have to pay for parking though, wonderful indoor pool. We will definatley stay there again. Great for families! Loved it.
TripAdvisor Reviews Embassy Suites Sacramento - Riverfront Promenade
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