Embassy Suites Walnut Creek
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Historical Traveler Reviews Embassy Suites Walnut Creek
Worst Embassy Suites!
This was by far one of the worst hotel xperiences I have ever had for the money. FIrst of all, there is a charge of $15/night for parking that they do not tell you about upfront. The parking area is a cramped and once full, underground garage with narrow spaces. Secondly, the room was a disaster. Towel rack, closet rod, microwave knob, and toilet were all broken. THey could not change our room because they were booked up. Also, we heard every little noise outside of our room, including the yelling and screaming kids running through the halls. The small pool area was always packed with kids going crazy with little supervision as was the managers reception and complementary breakfast. We usually love the Embassy Suites but will never stay at this one again.
Stayed here and when I opened the armoire, I found a used hypodermic needle on the shelf. The manager, David, did not seem to care and was in fact rude about it. Will never stay here again. ever.
I'm turning 51 and my college age kids want to take me to San Francisco. They book me into the Embassy Suites (Walnut Creek/Pleasant Hill). We arrive at 7:15 am and are looking to just leave our bags and park the car until check in. The desk clerk not only tells us they have a room ready but we can do an early check-in have breakfast and park, giving us a entire day free of worrys. Juat a day relaxing with my wife, son and daughter. We arrive back at the hotel around 6:15 pm via the Bay Area Rapid Transit (Otherwise known as the BART which is located directly across the street) and have free cocktails until 07:30 pm. After a good night's sleep, a great breakfast, we check out and have another great day before driving home. Thank you Embassy Suites, you made my birthday one of the best memories I'll cherish...
It is an interesting setup: rooms on floors 2-8 in squares around an atrium. The atrium roof is translucent and provides most of the light---it is oddly dark in the evening. I agree about the small parking spaces. We made reservations through hotwire ($58 + tax) and were disappointed to subsequently learn about the $15 daily parking charge, but the value was still good. The free breakfast is eggs, bacon, sausage, hashbrowns, french toast, pancakes, fruit, yogurt, oatmeal, dry cereal, pastries, and various drinks. Getting that for two adults and two kids is worth a good deal. The breakfast is available for 3 hours each morning. I'm surprised to read that someone was unable to obtain room service, as I saw evidence that it was available; I don't know however whether it is available around the clock. They also offer free evening cocktails/wine and snacks. Internet access (wireless or otherwise) is $10/day. Local calls are $1 each---use a prepaid code or something like that. USA today was free each weekday morning.
The suites are nice--I like being able to close the bedroom door when the others are still asleep and go out to the other room. I believe the beds were 2 doubles. We made extensive use of the microwave and refrigerator, and there are three sinks including the bathroom one. There were two big televisions with a good assortment of channels. A downside to our suite: the door seal was very poor. I could see the hallway from inside my room, and I could slide a credit card along the lock to break into the room. I don't think many other doors were as bad as ours, however. The pool is rather small with water that seemed salty. I think it was available 24 hours. Freeway and Bart access are good.
Great service! Great stay!
I arranged to have my wedding reception at the Embassy Suites in Walnut Creek about one year in advance. Not to discredit other reviews, but having dealt with this hotel for approximately a year, I can honestly say that I have nothing to complain about. I arranged for a block for a discounted rate and had approximately 20 rooms booked with guests from my wedding. They loved the hotel! Several guests had children were elated with the buffet breakfast and secure environment. Patrick, the Bellman, helped me unload all of my wedding gear (which was a lot) when we checked in. Days later, he volunteered to help me transport all of my reception preparations down to the ballroom. The front desk rocks! Larry and Mohammed in Banquet services rock! Julie in catering rocks! While I stayed there was a $15 parking fee, not $30 as mentioned in a previous review. I had a mini-van and I was able to find adequate parking. My room was clean and spacious. The location is convenient and Walnut Creek is a nice city to stay in. My reception was great and we received many compliments on the food! I give the Embassy Suites two thumbs up!!
I should have written this much sooner. My room was fine, and the hotel breakfast was great. However, the first thing that greets you is the PARKING FEE of $30.00/night. Staggering I thought. Would not have booked a room there if I had been told that up front. Also, the service and food at the restaurant inside the hotel(not associated with the breakfast team) was as poor as I have ever seen. I spoke with the Hotel Manager in he morning after our experience at restaurant. There isn't anywhere else to park near the hotel, but certainly you can dine elsewhere.
Summerfield Suites on the other hand is simply wonderful in every way.
This hotel is VERY nice, good decor and color selections. The hotel staff was very helpful and friendly to work with. They have a good breakfast selection available in the morning. During our stay we had a problem with a window in our room, but they very quickly had us transfer to another room. One word of caution, the rooms that are near the BART system can be a bit noisy, but it's not bad, and the location in Walnut Creek near the highway is very helpful as well.
Very poor parking
The hotel was okay. Room just satisfactory. The real irritation is the poor parking. It's a parking garage under the hotel and the spaces are really tiny. Not very fun with all of the SUVs around. Much too tight. And you pay extra for it. I wouldn't stay there again.
NOT very accomodating
I reserved three rooms for 2 nights for my extended family at this Embassy Suites. We were in town to celebrate my son's graduation from Berkeley. I made the reservation weeks in advance, and I chose Walnut Creek because the hotels in Berkeley had booked up months in advance.
When I made the reservation, we were told we would have three rooms together. In reality, we had 3 rooms all on 3 different floors!
We weren't able to take advantage of the free breakfast. I asked about it ahead of time, on the phone, and they weren't very helpful. The morning of the graduation, we would be leaving too early, they told us there was no way they could serve breakfast that early. I asked them if there was any room service, if any restaurants were open in the hotel or nearby...they answered no, no, and no! They left us completely on our own to figure out where to eat. They could have been more helpful!
I thought we could at least eat together on our second morning at the hotel, the morning after the graduation. But they told me on the phone, forget it, there will be a really long line for breakfast, and when you get to the front of the line, you won't be seated together! So I went to a lot of trouble to make a reservation at a restaurant about a 7 minute drive away. (They didn't tell me about the restaurant. I had to find it on the internet.)
We asked for quiet rooms, and it's a good thing we did, because the BART runs right next to this hotel, and you can hear it from the rooms. But fortunately in the room I was in the BART was a distant enough sound that it didn't keep me awake... I wore earplugs to bed also.
The beds were comfortable. There was plenty of hot water and enough water pressure.
They don't hire enough maids to clean the rooms...We left in the early morning and came back to our rooms to rest in the late afternoon, but the maids hadn't gotten to our rooms yet!
They also told me that the pool was big enough to swim laps in. It's not! It's the size of a kiddie pool. It was important to my Dad to swim laps, because it helps his back, but he couldn't swim in the pool as it was too small. They should have told us the truth about this. My husband and I didn't even go in the jacuzzi because it also looked small and uninviting.
I would definitely stay somewhere else next time.
Great Place to Stay
I stayed at this hotel and it was great! Sevice was good and the free breakfast hit the spot. I would recommended, especially for business travelers. It is located next door to the Bart station, which allows you easy excess into San Francisco. I used Trip Advisor on a regular basis to see what others thought of various hotels, so I thought I would do the same. Enjoy your stay!
TripAdvisor Reviews Embassy Suites Walnut Creek
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