Embassy Suites St. Paul - Downtown
How has this hotel rated in the past?
- Continental Breakfast
- Shuttle bus service
- Swimming pool
- Wheelchair accessibility
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Historical Traveler Reviews Embassy Suites St. Paul - Downtown Saint Paul
Pleasant stay, wonderful breakfast
Before we had booked a reservation, I had read the reviews and was leary, but after staying my husband and I loved it, we stayed there one night and our room was nice, clean, and comfortable, also the breakfast buffet in the morning was great. I reccommend this hotel, the atrium is beautiful and the staff is very friendly.
Great experience! Cant wait to come back for another stay!
I was worried about my stay after reading the other reviews of the St Paul Embassy Suites Hotel. I'm not one to believe everything I read so I gave this Hotel a chance and I'm glad I did. Everything was great for my 2-week stay. I didn't have one issue at all. The staff was friendly and helpful. The shuttle drivers were willing to take me any place I wanted to go, and the food was great too. If I should have to travel to St Paul again, this hotel would be my first choice.
Stay Somewhere Else!
This was one of the most disgusting hotels we have ever stayed in. The indoor courtyard is beautiful, but the hotel room had large areas of peeling paint which my 15 month old daughter was picking at every time she saw it. The glass doors on the tv cabinet were broken off and laying in the bottom of the cabinet. We had the very unfortunate experience of getting the stomach flu during our stay and the hotel staff did not clean our toilet for 3 days even though they "pretended" to clean the room. It was quite obvious the toilet was never even swished out with a brush. This was some of the worst housekeeping I've ever experienced. And at $140 a day (including tax), the watered down alcohol at the manager's reception hardly make up for the steep price. Pay a little more and stay at the St. Paul Hotel - I wish we would have, and next time we will! Also had the most expensive hotel laundry facilities I've ever seen - $2 for wash and $2 for the dryer!
It was ok by me
I vowed to myself I would write a review. I had booked this hotel before checking the reviews....and decided not to hassle with cancelling....but was fairly nervous in venturing forward.
Positives: Exterior, accessibility, lovely lobby and atrium, happy hour, ability to have adjoining rooms, friendliness of staff, cleanilness.
Neutral: size of the suite, decor
Negatives: crowded dining area for breakfast (not nearly enough space), crowded swimming pool, a few lights out in the suite, poor soundproofing.
Anyway, compared to what I expected I was quite pleased....and overall...thought it was fine.
To insure a good stay........stay somewhere else
Don't waste your time staying here. Look at the other postings and see if you see a pattern. It's consistently inconsistent. Do you want to risk your stay on something you can't be sure of?
I stayed 9 nights during the World Cup of Hockey (Thurs 9/2 - Sat 9/11). I stayed on the Executive Floor and made the mistake of pre-paying, going through the Embassy Suites website. I had to switch rooms becuse the A/C didn't work. Prior to switching rooms their solution was to put two fans in the room. Not until I complained did they offer to have me swicth.
The second room had food on the walls of the microwave (from a previous hotel guest) for 5 days. The weekend manager and housekeeping were informed but not until the manger of the property was informed did anyone clean it (Tues 9/7). The vents had dust that would lead you to believe they had been in someone's attic. (And I have pictures of both the microwave and the vents to support my claim)
The made to order breakfast does not exist on the weekends because they are "too busy". You only get what they want to cook. And it's cold! Until I complained, housekeeping wasn't able to get to my room until 4:30 pm. The weekend manager was notified immediately but did nothing. When I finally did get to talk with the actual manager (not the weekend manager), all he did was have housekeeping clean the microwave and get to our room before 4:30. He never even checked back with me to see if everything was okay, if their were any other problems....This was even after he assured me he would speak with his GM to see what could be done.
Once home, I contacted Embassy Suites cust service (Jay Rainer) who told me that, by policy, he had to contact the hotel and that the hotel property would contact me within three days. Three days came and went, no contact. I contacted Cust Service again and was told that Chris, the Asst GM had said that he called me. Later that same day, Chris called me to say that cust service had it wrong; he didn't call me - he EMAILED me. (That typifies the type of service you will, or won't get, at this property.)
He offered 1 free nights stay that according to Chris was worth $150. When I told him that his offer was an insult, that I put with poor service for better than 5 days, that I thought a compromise of three nights would suffice, and proposed he contact his Corp Office in California, he devolped an attitude and said I could deal with Roscoe Lawson (GM).
Rather than wait, I contacted the California office that owns this property. Miss Lott was very pleasant. She listened to me go through everything, she read the text notes of my complaint and was surprised at how I had been treated. She put me on hold, spoke with someone and came back and said that Roscoe would contact me later after he got out of his meeting and that a certificate for three nights stay would be given.
As Miss Lott said, Roscoe called me. But Roscoe said that he and corporate felt that a 2 day certificate, worth $400 was very fair. (Did you catch how a one night stay was $150 but a two night stay is worth $400?) Amongst other conversations he and I had, he told me that if I would have booked directly with the hotel, things would have been different. I pointed out that I tried, talked with Trish who was extremely helpful (surprise - she doesn't work there anymore!) but she couldn't match the rate I had on the Embassy Suite website. Roscoe told me I should have called back and asked for the Ass't GM or GM to have them match the offer.
I would strongly urge anyone looking to stay in the St Paul area to stay at the Radisson, the St. Paul, the Holiday Inn or the Best Western. Basically anywhere but the Embassy Suites. And while I know that this property does not reflect Embassy Suites elsewhere, this one just doesn't care about the customer.
Loved Embassy Suites and St. Paul
I thought this was a great hotel especially with the great price I got from Priceline. What I liked: two-room suites, Free two-hour happy hour, free full breakfast, adult swim from 10 to 12 in the evening, Nice hottub and steam room. The people working there were all very friendly and helpful too. The only thing that I thought was true from the other reviews were that the sheets didn't stay tucked in the beds (big deal). We had our bikes and biked down to the river and on the trails and then up to Summit and down it and Grand. What a great trip we had. Would definitely stay at this hotel again.
Stay here was a surreal disaster
We stayed here for a night during the MN State Fair last year. What a DISASTER. First, my two friends, young daughter, and I go to our suite: there's a couple in there already--naked, smoking in bed, obviously enjoying some post-coital bliss. We back out, go back to registration, complain, get another room. The next morning, I go to pay the bill: there are charges for two porn movies on our bill. I tell them we did not watch porn movies--they refuse to take the charges off our bill. I get upset and tell them there is no way we watched porn movies, we have a young child with us. They basically tell me to get lost. I go back to my husband and friends, I'm practically in tears, my husband has to go and demand to talk to the manager and refuse to leave the front desk until they take the porn movie charges off our bill. It completely ruined our trip down to the Twin Cities, having to deal with the crap and the unprofessionalism of the staff. What a bunch of idiots. Since then, I've refused to stay there, I prefer to stay elsewhere and pay a little more, with the assurance I don't have to deal with people having sex in the hotel room I'm walking into or the front desk trying to force me into paying for porn movies I never ordered, and never watched. Ick, just remembering this experience makes me angry.
Never stay at this dog
This hotel was a big disappointment and is not like any other Embassy Suites hotel we have every stayed in. As another reviewer pointed out, we were kept up very late by out of control revelers...the police were later called in. Looking up and seeing 7 floors of bewildered and frightened guests, many with children, it DID resemble a 3rd world country. Staff did nothing to allay anyone's fears. We all had to figure it out on our own, with our daughter so frightened she hid in the bedroom.Our room was dirty?beds were a joke (sheets and mattress pad don?t stay in place as they are not fitted)...my dog would probably turn up his nose at the complimentary breakfast. This poorly run hotel marred an otherwise great trip to a wonderful city.
Great Spot - good shuttle, roomy rooms
Our family stayed at the Embassy Suites St. Paul and we loved the hotel. With the extra space that EVERY room had, our kids didn't drive us nuts before it was time to check out. The breakfast was great, and the staff was friendly. Downside - the elevators were slow and the pool is on the small side. Oh, and the kids LOVED the ducks, that swim in their pond system throughout the public areas of the hotel. We will for sure come again.
Absolutely one of the worst
We stayed during a roller hockey tournament in summer 2002. The hotel was so completely out of control, we eventually called the St. Paul Police, who responded immediately, professionally and in reasonable force. The only thing the staff did well was to vacuum up the glass vials outside of our room. Certainly the worst hotel experience I can clearly recall. I've felt more secure in third world countries.
TripAdvisor Reviews Embassy Suites St. Paul - Downtown Saint Paul
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