Embassy Suites was a wonderful stay

We just returned from a week-end in Cleveland to watch an NFL game and stayed at the Embassy Suites. I research quite a bit before I travel and decided to stay at this hotel because we were travelling with 2 teenagers and needed a spacious room where we would all be comfortable. I must say we were quite impressed. The suite had its own separate bedroom with a living room and dining room area and was absolutely comfortable and clean for all of us. I read about the parking and the 5th floor lobby layout before I went there so I was aware of this when I got there. We did street parking and had no problems finding parking which was free because it was the week-end so parking worked out well for us. Other reviews commented the elevators were slow but again we didn't seem to run into that problem either. We ate dinner at the grille restaurant on site. Service in the restaurant really slow but nonetheless very friendly and food was good. Breakfast buffet was all you could eat and was also very good. We had never been to Cleveland before but we travel a lot and felt completely safe in this downtown district. There were a couple of panhandlers but this is expected in any downtown core of a huge city. We couldn't beat the price for this unit and I don't think we would have gotten the same comfort at some of the 5 star rating hotels. My husband thought it was one of the better suites we've ever stayed at and we highly recommend the Embassy Suites. If we ever return to Cleveland I would definitely book at this hotel again.

Not your average Embassy Suites!

We stayed here and were not 100% pleased with this Embassy Suites. First of all, the parking is a pain and it takes a while to get from the parking garage to the hotel lobby. Unlike most Embassy Suites, this one does not have a beautiful atrium lobby. The rooms were very nice and spacious, although we could here the noise from outside when were trying to sleep. Also, the breakfast did not live up to the cooked-to-order name associated with Embassy Suites-it was more of a buffet style breakfast. However, the evening snacks and drinks were very good. I do not plan to stay at this hotel or return to Cleveland anytime soon!

Billing

Confirmation stated price (which was agreeable) did not agree with

amount entered and relayed to our credit card billing. (overcharged $18.00)

Big suites, good value

An 1960's apartment building that has been partially converted to a hotel. I've stayed here several times on business and pleasure trips. The suites are usually large, but may have some quirky layouts given the conversion from an apartment building. On the eastern edge of Downtown Cleveland, which is great if you're going to Playhouse Square, but a bit of a trek for the Flats or Warehouse District. However, I have never felt unsafe in this part of Downtown Cleveland. The complimentary breakfast is good, and the small work out area with pool is above average. The staff has always been pleasant and helpful.

I love Embassy Suites

I love Embassy Suites hotels, and the downtown Cleveland hotel is no different. Spacious rooms, beyond compare, extremely friendly service, great breakfast in a wonderful dining room. Location is OK, and downtown Cleveland is extremely clean, felt totally safe. Lobby is not on the ground floor and is a little confusing to get to.

Winter Week-end getaway

The suites at this particular Embassy are quite large, with two doors leading to the bathroom, one from the living area and one from the bedroom. The kitchen area had a full size table with four dining chairs, the living area was large as well. Family of five very comfortable. Downside of the property, parking is a nightmare - in a seperate garage connected to the building through a shopping center/apartment complex. $4.50 to go in and out each time, hotel staff did not know of a price for "daily" self-parking. Front desk under staffed during our entire staff, 30 mins. to check in, 15 mins. to get a checked cashed, always a line and only one desk clerk. Breakfast buffet of good variety, however staff failed to replinish most items the last 30mins. of the buffet, like they were letting the food "run out". Swimming pool and fitness center nice. Not a part of time where you will feel comfortable walking around at night, but very convenient to all attractions for daily outings. If you get a good price (under $100) go for it, the property is not worth much over that...

Relaxing Weekend

We stayed two nights between Christmas and New Year's and found an Internet rate of $80.10 per night. The rooms were spacious, clean and quiet, the breakfast was very good and the overall experience was above average. A few down things: the elevators were a bit jerky and the pool water was cold. It was also tricky getting to and from the parking garage to the lobby. Overall, we were pleased and this led to a relaxing weekend.

A disappointment-- we checked out early

Although the price was great-- $181 for 3 nights including taxes through Priceline-- this hotel stay was NOT enjoyable. The hotel is in a very sketchy part of downtown Cleveland. We were accosted by pan-handlers and did NOT feel safe walking around at night (this coming from a former New Yorker). The way to get from the parking garage to the hotel lobby is ridiculous and complicated and involves walking through a smelly building, going down an elevator, walking OUTSIDE, then back up an elevator to the 5th-floor lobby. Elevators in the hotel were SLOW. The bedding and towels smelled strongly of bleach. We were so uncomfortable that we checked out a day early.

On a more positive note, our suites was quite spacious and the amenities were great. A decent breakfast buffet is free every morning.

The location makes for an easy drive to Jacobs Field/Gund Arena, and the waterfront area (Rock Hall of Fame, Science Center).

On the whole I would not recommend this place. Consult with a local and find yourself a hotel in a safer part of town if possible!

Great Room, So-So Service

The rooms in this apartment-building-turned-hotel are large and spacious, much bigger than the average hotel room. The suite we stayed in had a nice size living area, although it was a bit unsettling to discover that the in-room refrigerator was located in the TV armoire.

On the other hand, the service was not up to the quality we've come to expect from the Embassy. Wait service on Saturday evening was extremely slow, the maid never refilled the coffee supply in our room, the "made to order" breakfast was really a buffet, and the staff was very uninformed about parking rates in the attached garage. We were informed by the front desk that parking rates were $4.50 per day; when checking out, we discovered that they were actually $9.00 per day.

Finally, when we checked out, the bill had a flyer describing the air show being held in Cleveland that weekend, as well as an ad for the hotel's "Tiki Bar"...both of which would have been more welcome on our first day, instead of our last!

Not bad

We stayed at the Embassy Suites for 2 nights at a rate of $92/night.

Nice hotel, although I prefer walking into a hotel lobby on the ground floor....the lobby is on the 5th floor here and the ground floor is just a valet desk and elevators....very cramped. The rooms were large and clean and we couldn't hear any other hotel noise when we were in the bedroom. The free breakfast was decent and the service was great.

Valet parking is a nightmare though. $18/day and twice they didn't have our car ready for us when we came down for it. Apparently, calling down from your room is not the way to go. I would recommend coming down in person, otherwise your request might be ignored.