Elounda Residence Hotel
How has this hotel rated in the past?
Historical Traveler Reviews Elounda Residence Hotel
Not as bad as i was told....
We arrived at 1.30 am after a 3 hour Coach journey from the airport to Be dumped by the reps at the bottom of a hill .. being told someone would pick us up soon. Unfortuantly when the mini bus arrived the previous holidaymakers gave us a very sorry story about their stay in the Elounda residence.... we were horrified when they told us that rats shared their apartments & the hotel was something from Hell... !!!! from that day on we were on guard looking out for all we had been told about how awful it was... To my suprise in the 2 weeks we were there the only complaints i have is that the Manager/Owner is Very rude & unfriendly along with the other staff... APART from the very lovely barman Elias & Handyman/Driver George... if it wasn't for these 2 members of staff my opinion of people in Crete would be very low ...its a shame these people dont realise there representing greece & Greek people when tourists come to there country i have spent MANY years in different area's of greece & also have greek friends in England & i have never been so poorly treated before i was quite shocked at their Rudeness it really was a shame they couldn't be freindly for the sake of paying customers & more welcoming to tourists visiting their country. You'll be glad to know the only Rats we saw were in the olive groves & that was only 1 in 2 weeks but we were told they lived in the apartments upstairs at the top of the hill.. so just check under the sink in the kitchenette....we didnt have enough space for them to fit through in our appt ... we did need a few things in the apartment the fridge didnt work, a plug for the bath & some saucepans but we asked & it wasn't a problem they were sent to our room the next day (YOU ONLY NEED TO ASK) Apart from that the apartment was Good & the Pool was excellent Very Very Clean So Apart from that Steep hill & Wind it was a very nice Holiday... THANK YOU ELIAS & GEORGE XX
We started having reservations about this hotel, after our 2 1/2 hour trip from the airport, and overheard the rep saying we had to be picked up from the street, as coaches could not make it up the hill! Traveling up in the bus, we seemed to be going for ever and the last hill was unbelievable! after arriving in reception, things seemed to be looking up, the views were beautiful, and the recepition looked very clean and modern, after being given our keys, we were then taken back in the bus! to go further up the mountain to our apartment, which had no light in the bathroom, no natural light in the bedroom, and the balcony faced a mountain. Back down the mountain we went to reception to complain, and managed to get a better room, still a bit high up, but far better. After talking to other people, it seems that when people first arrive they are put high up in the hotel, then when they complain they are then moved.
The brochure said not suitable for people with walking difficulties, it should state it is not suitable for families with young children.
We ate in the restaurant the first night, choosing buffet over a la carte, thinking it would be cheaper, go for the a la carte! 20 euros each for an adult and 10 for the children for the buffet, 60 euros all told, down in the village you could get a meal for 4 with drinks from 25/35 euros depending on where you ate (Mam's is excellent, Nicos very friendly).
Apparently August is the windy season, but they had had this for the last two months which was unusual, but being high on the mountain, this seemed far worse, take string to tie things down, hats, towels, flip flops all went flying! I know greece is basic in self catering, but you would expect a kettle, plugs, and maybe a toaster!
I think they could do with more staff, having to wait an hour for a snack during the day, and then it coming out wrong is taking the mick abit!. The Bar staff although very nice, were very busy, and seemed very grumply at times, but I think that is due to the fact they were rushed off their feet! they seemed to have trouble making hot cappacuino, and seemed to get very cross if you asked! but if you persistI then you will get one! and it was very nice, if not very hot!
The last day there were 25 families leaving, as the hotel was fully booked, we could not keep our room, we were told there was a room, and a shower, this turned out to be the shower at the side of the pool, (cold) and the room that held the gym, which had no light, and no door! and did not smell that fresh. Families were getting changed with family members holding towels up over the door. If you have a night flight, (which most do) make sure if you go to this hotel, that the room is booked for the extra day.
There was a bus service down to the village, but it went at 10am and picked up at 3pm. With the hotel being where it is, they should have the bus service going every couple hours at least, which would of made it easier to get back and forward.
if you havent booked your holiday yet, and want to go to Elounda, don't choose the residence, choose something in the centre of Elounda, unless you need the exercise! We did have a lovely holiday in Crete and met some lovely people, but the Elounda Residence left alot to be desired!
A bit mixed!
Despite having booked the Elounda Residence and with no warning until we got there, the minibus driver took us and another couple to the 'sister hotel' the Olondio Apartments. Muttering something about the Hotel being full he unloaded our luggage and left us. As we had travelled on a night flight and it was about 3.30 am we were too tired to argue at the time. The Olondio is just an apartment block, clean but very small and basic with no pool, bar or any other facilities whatsoever. After ringing our travel rep in the morning and after a lot of argument we were finally moved into our apartment in the Elounda Residence the following day at 1.30 in the afternoon! Although we were all given a free lunch and evening meal on one day to make up for the inconvenience this was at the Travel Rep's insistence rather than the Hotel's idea. Our apartment was clean and reasonably sized but the kitchen area was very poorly equipped ie no dinner plates/not enough cutlery. There was also no work surface or food storage although there was room for both to be added. The satellite TV had no remote control and one of the channel change buttons on the TV was broken so if you wanted to go back a channel you had to scroll through 100 channels to get to the one you wanted. Despite asking twice, nothing was ever done - lucky we weren't planning to watch too much TV! We had a lovely view of the mountains and sea from our balcony but the apartment next door had a view of the car park and a heap of old furniture - our bedroom window looked directly onto this furniture heap. However, the public areas of the hotel are lovely, the swimming pool is great and the views are wonderful. Staff were polite and helpful and when we were there, a friendly and excellent pianist played in the bar for part of the evening - mainly music from films or shows. We knew in advance that the Hotel was on a hill and didn't find the walk into Elounda a problem but it's certainly not for anyone with walking difficulties/very young children. We enjoyed our holiday but probably wouldn't stay at this hotel again.
No never no never again!
July 2006 self catering at ELOUNDA RESIDENCE
Looking at the previous comments written about Elounda Residence,I can only asume they were listed by the owners.Because they dont seem to be the place we stayed at.
Once our coach stopped in Elounda we were told to disembark and get in to the waiting minibus to be taken up the hill as the coach could'nt get there(already sounds good what!).Upon arrival at the summit, (Elounda Residence stands on a high hill side on its own). We got our keys from reception and got back in the minibus to be taken futher up the hill to our rooms.Which considering it's a 4star rating were bedsit basic,not very clean and the utensils needed scrubbing before use.The maid did come round to straighten the bed and empty the bin quick brush up and off but it needed a mopping as without footware your feet got dirty picking up muck off the marble floor
Now we were settled in were became more aware of the HOWLING! wind that was rattling the ill fitting windows and whistling under the 1 inch gap below the door (in order to get to sleep at night we had to wedge them shut with toilet tissue),and this wind was blowing almost 24/7 our whole week there and it was so strong if you opened a window it would take it out of your hand as it did with the doors ,we spoke to other residents staying before us and it had been very windy during there time.So much so that the sun beds are strapped down. If you were to put your towel on one and go for a swim in the pool you'd come back to see it half way down the hill.Along with your lotion ,sunglasses, book and what ever else you did'nt tie down.
The pool its self looked nice but was one of these salt water pools that taste about ten times as salty as the sea Yuk!.There was also a jacuzzi fit for two half full of water But I dont think it had been working for sometime as mosquito larva and other pond life had taken up residence.
Looking towards evening its time for something to eat and you'll need it by the time you've walked to the town sq, a good 800 mtrs and its down hill all the way.Never did try to walk back up as it would be hands on knees I kid you not! .Its only 6euro's for a taxi so take one.
Elounda is little more than a seaside village with about 50 eateries come bars which serve some nice food .Loved the kebabs and garlic bread at Ellie,s Place. No real night life so if you want it dont stay here.Dont know what we've had done if it was'nt for the World Cup.The beach is made up of a course grit which is sandy coloured and problably tastes the same as sand.
Your going to need to get a car theres some other lovely beaches and coves to visit away from Elounda and the water parks are very good for a days fun.Go to town for your car and haggle, dont get it from the residence manager he'll charge you double, which is what he did on most things food, drinks the lot.Even charged for aircon which was a con as you dont need it(see earlier windy comments).Seems daft to me as you only get spanked once , then go else where for your food etc the rest of your stay.Went in the residence bar one night we were the only people there, so went to town instead Iike everbody else.
So if you've booked good luck if you have'nt dont bother this was to us an My travel late deal allocation on arrival which we will never do again as all you get is the rubbish no one wants.Trust me pay more and have fun pick your own dont try to save it all costs the same in the end(taxi's inflated prices).And all you bring back is I would'nt go there again.If you wont a cheap holiday go to Bulgaria better hotels,better food,cleaner and your pound goes 3 times further.
Good Value for Money
We recently stayed at the Elounda Residence in Crete and had a wonderful holiday.
We had seen the apartments in the brochure before we went and so we were aware of the hillside location. The description in the brochure i thought was fair, it stated 20 mins walk to the centre of the resort and it used to take us 15. It was ok going down hill but quite steep coming back up and more often than not we would get a taxi at night. The taxi rank was very good and when they asked where you were going they would ask if anyone else was going there so you could share. The taxi fare was 5 euro but as we shared most nights only 2 euro 50 cent.
The accomodation was is not really suitable for people with walking difficulties.
The hotel did have a mini bus service that went to the bottom of the hill and back up at 10 am and 3pm but if they were evey out and saw you walking they would pick you up.
The communal areas were very nicely decorated and clean, my only criticism was that some of the rooms were in need of decoration but the view more than made up for this and they were very clean with a daily maid service.
All the staff were really friendly and we would have no problem staying there again especially if we could get it as cheap!
Not for the faint hearted!
On arraival at the residence the first thing that hits you is the gradiant of the hill its pearched on. People with young children and the infirm beware! I have asthma and my inhaler ran out!!!!!!!!!
The views are amazing from the pool and bar, Elounda is a beautiful place, and its captured me, but not the Elounda Residence, the apartments are so poorly equiped, there are no kettles or toasters, we saw a load of microwaves locked in a cupboard?
What equipment you are given looks ancient and not very clean, if like us you use your hotel/apartment as a base for sleeping, washing and changing in, its o.k but anything else forget it. Some of the staff were particularly nice, they seemed to be the polish ones.
Excellence at the Residence
This was our third visit to Elounda and the Hotel Residence and as usual we were not disappointed. The hotel has an elevated position above the town of Elounda, and affords beautiful views of the Spinalonga peninsular, Elounda bay and the Dikti mountains. Hotel staff are polite without being overbearing and provide a cheerful and efficient service in a relaxing atmosphere. The rooms are well appointed, clean, spacious and well maintained and the swimming pool is great, with a demarcated area enabling children to play safely. We would thoroughly recommend this hotel to anyone staying the the Elounda area.
Loved our stay
We were on a trip through Crete so we stayed at several hotels. The newly renovated Elounda Residence was one of the best! I saw some pictures of how it was a year ago, and the change is really mindblowing! The reception is very nice, nice tiling & comfortable sofa's, it gave us a good feeling when we arrived there.
The rooms are very nice, clean and definitely not old-fashioned. Very friendly personnel, they made us feel like home. I've put some pictures up here so everyone can have a look.
I would recommend this hotel to anyone who is thinking about visiting Crete.
Hated the Elounda Residence
My boyfriend and I stayed at this hotel in July 2005. First let me say our two weeks there were awful, the rooms, pool, bars and restaurents were below average. All the staff were unfriendly and didn't make our stay ver welcome. Our rooms were at the back of the hotel and on a hillside. It was lucky that we went with other another couple who stayed at the Elounda Heighs just down the road. Fortunatley their hotel staff made us feel so friendly we spent most of our time there. Secondly the rooms were awfull and not a 4 star. Overall i would never recommend this hotel to anyone especially younger couples. From my point of view the hotel only caters for families with young children and should state this in their brocure. The only good points about this holiday were the beaches and if you hire a jeep you can see some amazing spots. Elounda it's self was a beautiful place and the harbour is really nice. There a wide varity of bars, clubs and resteraunts. Oh yes and the weather was amazing!
Wow staying at the elounda residence was amazing! The bar people (steve ect) were great fun! thanks for making my holiday excellent hope to see you next year when im there! lots of love lorraine
TripAdvisor Reviews Elounda Residence Hotel
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