Eldorado Hotel & Spa
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Historical Traveler Reviews Eldorado Hotel & Spa Santa Fe
Cut short stay because it was so bad...
Worst hotel I have ever stayed in...linens were worn, comforter patched and cigarette burns on the carpet even though this was supposed to be a no smoking room. OJ for breakfast from room service was rancid. Checked out after one night.
We recently stayed at the El Dorado for two nights in June. The room was wonderful, well furnished with a large bathroom. The air was wonderful at night and we opened the windows to enjoy it. The staff was incredibly helpful in giving directions walking or driving. The parking valet knew our name and car without asking. I would definitely stay there again. The location was very convenient to the main square, shopping and restaurants.
The Eldorado Hotel - Couldn't Ask For Anything Better!
I can honestly say that the Eldorado Hotel has earned its 5-star rating in every way imaginable! Location is ideal, only three short blocks to the main plaza. Rooms are beautifuly decorated and very roomy. My 8 year old son loved the heated pool and jacuzzi on the roof. The lounge features entertainment every night, with tasty appetizers and sandwiches to order from the menu (reasonably priced and plentiful). The hotel concergie was always helpful and restaurant and day trip recommendations were excellent. We especially liked the town walking tour. Very attentive and friendly staff to make sure your stay is memorable! Family friendly hotel. Pricey, but check the internet for best rates.
Worth the price
A special discount price drew us to the Eldorado and we were not disappointed. Our room was lovely and had all of the amenities, like bathrobes, coffee pot, hair dryer, etc. The staff was quite responsive to our needs. The lobby bar is a very pleasant space to "hang out" and the restaurant is top notch. With a similar price break, we would definitely stay there again.
OK, but next time I will stay somewhere else
Not a bad place but there is room for improvement from the service point of view (a general problem with big hotels). The rooms are nice and clean, the location of the hotel is close to all attractions, but the $15 valet parking is an unpleasant surprise ( in fact you will park your car yourself and if you have to take something from the car you have to be all the time accompanied by one of the attendant ). Check their web page for internet special only, and when you live make sure they do not overcharge ( they charged me for the bar which I did not used ) I would say if you pay $110 or less is OK to stay here; other way there are better and more romantic and cozy choices in the area for the same price.
Instead of stying at the Eldorado hotel proper, you can also stay with the Eldorado in one of their casitas. These are posted on their website under Internet specials. There are actually 3 castias: Casa Pueblo, Los Palomas, and Zona Rosa. I've stayed at the Casa Pueblo and Los Palomas.
These are more affordable than most hotel rooms. The furnishings are more rustic, but you do get more space and a small galley style kitchen. Continental breakfast is included in the price. You have health club privileges at Eldorado. However, the health club opens way too late for the business traveler (7 or 7:30) and is WAY too small for the amount of people who use it. I will say that service is NOT a specialty of the hotel...During our last stay we encountered a woman who arrived at one of the Casitas late. I guess the hotel hadn't informed her that the check in at the casita was closed after 9. She was simply wandering around the streets. We took her to the lobby and helped her to check in. I WILL say that if you're a walker, the location and price of the casitas are probably the best bet for staying downtown while in Santa Fe.
We were very unhappy with this hotel especially regarding the $15.00 a night valet parking. The hotel offers no other parking. The valet locked our keys in the car and demanded that we call and pay over $50 for a locksmith. This was a rental car and we got no help from the car rental agency either. We had terrible time staying here because of such inconsideration. The manager tried to make up for it by deducting nightly parking fee, but that did not justify the rude treatment, inconvience and lost time we spent trying to resolve the problem. I would not stay here again.
Keep on driving
This was perhaps the most disappointing experience I have ever had in a "luxury" hotel. The staff took a benign approach to service. Turn down was requested, and ignored. When we complained, we were told it was 'too late.' We asked for directions to a local attraction, only to be misdirected, missing an event. When we complained to management, there wasn't an apology. The 'coup de gras' came, however, when early one morning, we heard a banging on the door. It was the maid. We were quite surprised. Perhaps, we thought, the do not disturb sign fell off. But, no such luck. It was the next to the last in a series of events that made our visit special. It was capped off when we asked for a late check out. Graciously, we were granted an extra hour, until 12:30, on a Monday. Needless to say, we left as soon as possible. This place is cold, and not worth the stay. The only saving grace is the nice guy next to the gift shop who sells a decent capuccino.
The rooms are large with granite tiled bathrooms. The concierge was helpful & we appreciated the pre-printed maps/directions the valet gave. The location is one of the best aspects. However, it was pricey.
Not at all worth 4 stars. Although rooms were renovated a year ago they look very "tired". Not cosy at all!! Service was terrible. Concierge always made us feel as if she was doing us a huge favour - whatever we asked!!!! Most of the times she did not know anything and other times gave incorrect info......very frustrating!!! Could not even help me with Hertz car rentals tel. number.
The restaurant, however is excellent!! Would eat there again and again, but NEVER stay at the hotel again!!
TripAdvisor Reviews Eldorado Hotel & Spa Santa Fe
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