Hotel El Andalous
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Historical Traveler Reviews Hotel El Andalous Marrakech
Le rêve sans la piscine
le temps d'un WE, cet hôtel est parfait pour décompresser. Quand nous y sommes allés le mois dernier, les marocains étaient surpris par le soleil, du coup la piscine n'était pas prête. Seule hic de ce voyage... Enfin si il y avait aussi la chambre qui nous était au départ destinée, au-dessus de la boîte (à éviter pour les couche-tôt), en plus il y avait une sale odeur de renfermé (c'était en fait un vernis sur un meuble qui suaintait)... On a finalement changé de chambre, et là plus de problème... la vue sur les jardins de l'hivernage et la piscine en mosaïque bleue (mais vide) était splendide...
Enjoyed our stay
It is interesting to read the reviews posted by English travellers, and that of a French person who has stayed at El Andalous. They are polar opposites. I speak both languages and can attest to the fact that not everyone speaks English; I used French and a bit of Arabic. A few words of Arabic or French go a long way. I would say "Chokran" and staff's faces would light up. The food was much better than expected. If one lives on meat and potatoes, I can understand that a choice 15 different salads and chicken tagine would be a disapointment. But we were very pleased with the selection.
The pool is wonderful and the garden a delight. There are orange trees everywhere, a new gym with high-tech aerobic equiptment (not shown in photos) and a clay tennis court. Their newly-opened spa is clean, excellent and very reasonably priced. You were right, there is only one lift working. But you are on holiday and can wait a minute or take the stairs.
As for the rooms, well they were spacious and clean. The walk to Place Jemma El-Fna was about 15 minutes, and if you are too lazy or hot to walk it, it will cost you about .70 cents (70 dirham) to take a cab. Just ask the driver to put the meter on. I must say, it was a relief to come back to our calm hotel after having been in the Medina all day.
So, my advice to travellers is to open your minds to a new culture and remember that 4 stars in most countries is not the same as European or American four stars. Nonetheless, it was a pleasure to stay at El Andalous.
un petit paridis sur terre. tout est magnifique. le personnel est très acueillant. un endroit magique et très chaleureux. cet hotel à une excellente situation géographique ce qui permet de tout visiter!
It took us about 30 minute walk from the main square - not 10 as was previously posted. Same problems though as the other posters - only one lift working, indifferent staff, mediocre food and a broken internet in the business center. I got sent to another hotel to use the internet and it cost far more than it should - at least $6.00 an hour. Love the city but not necessarily this hotel.
i'm so glad that we only had 7 nights at this hotel.It is advitised as 4*but it would be lucky to gain 3* anywhere else.the attitude of the staff is appauling.rude and uninterested.If we were lucky one of the two lifts was working.Once when nether lift was in opperation i was refused access to the staff lift and was made to walk 4 flights of stairs.on the way to our room i passsed 60 and 70 year olds who had just had the same expeariance.
The best of all though was when two waiters in the dinning area had an argument and almost came to blows,menus were sent flying amunst the dinners.
On checkout i was presented with a bill which was not mine (not even in my name)and it took almost 15 minutes to get this resovled
never again for me the El Andalous
Waste of money hotel
stayed for two weeks:
540 room only one lift working, canttake 5 mins to wait for a lift.
food terrible, same food lunch & dinner or dinner and next day lunch.
change money at hotel, the guy at receptionist conned us, till i complained.
rubbish hotel, we went by panarama.
ill stick to my usual tour group: -------
would not send my enemy there
Better attitude needed!
We arrived at the Andolous at 9pm,very tired,on a half board basis.We were told to go for our evening meal,as it finished at 10.15pm.To our horror,we found the staff spoke very little english,and finally decided it was a help yourself buffet.We sat down and they took the room number.On finishing the meal,they then tried to charge us for it.We explained we were half board,and this meal was included.The waiter couldnt understand us,and vice versa.Being very tired,this was most stressful.The waiter was more concerned that it was now his finishing time.We went off to reception,to get it sorted,but were then faced with a most rude female receptionist,who pushed our board details infront of us,and said we were BB only.They were not our details.The idiot waiter had misunderstood our room number,and had us down as someone else! Not a good start.So beware speak clearly!
Rooms are spacious and very clean.Maid service is every day.The hotel is about 10 mins walk to the main square,where the souks are,and they are amazing.Sunday is the best day to go,as they dont seem to bother you to buy.Must be something to do with it being a holy day.Or you can take a taxi,which are always outside the hotel,and are cheap.Arrange a price first though.The pool was great,and cleaned everyday.And theres a separate childrens pool.There was a shortage of sunbeds sometimes.The grounds are very pleasant.
The downsides of the hotel are the food,and service could be better.The eating procedure and timetable wasnt explained at all,although this was probably our invisible reps fault.But it was difficult communicating,to get this information ourselves.The hotel was full of French,who seemed to get a better service,as this is the moroccans language. We ended up living on plain rice,and bread rolls.There is a Mc Donalds out of town,and plenty places to eat at the square.Hotel Islane restaurant serves good food,and is cheap.
Another downside if your a non smoker,is that everyone smokes.The meals were mostly outside,so we made sure we got a table out of the way.But when they were inside,it wasnt pleasant,as everyone lights up at the meal.There didnt seem to be a no smoking area.We did ask,and they moved us,but the next day people were smoking in that area.There are signs in the lifts,but rude foreigners were ignoring them!
I wouldnt return to this hotel,although after a couple of days settling in,it was enjoyable.The staff did work very hard at keeping it clean.Although they could have been more friendly.
Marrakech was a fabulous experience,I wouldnt have missed.Dont be afraid to venture out.Make sure you are firm,and say no,if you mean no,as everyone decends on you to buy,or to hire a quide. If you get a taxi,dont get it directly to the square,as all the quides see you arrive,and harass you to book them.Take the taxi to the restaurants around the corner,and walk round,and slip in slyly! Also the quides take you to all the places where they get a back hander if you buy something.Its much more fun in your group,going where you want,buying what you want.And dont be afraid of getting lost in the souks,you always turn up at an exit.Beware of the ladies doing henna tattoos,as if you refuse they grab you,and start doing the henna - they are very strong,believe me.Then they demand money!
But this is Marrakech,the culture,and its fantastic!
Should try harder
Marrakech is fabulous, an exciting step back in time. Vibrant, orange and often smelly. We loved it. But it is important that there is a good quality bolt hole to go to, when you've had enough of unwanted unsolicited attention, the extreme heat of mid day and when you just can't walk anymore. So a decent hotel with a pool is essential. At first glance the hotel andalous can seem a little jaded. But the reality is it is clean and comfortable with a good range of facilities including a descrete nightclub. The pool-side loungers really need updating but again, so what - the pool is clean and great. The rooms are comfortable and it is a good 4 star hotel. We found that it was also reasonably priced. One trip to the 5 star hotels proved that we'd actually made a good decision to stay at the andalous. Its bar prices won't break the bank, unlike the 5 stars, and because it is established its garden is mature and a delightful oasis. A visit to the new Le Meriden which is surrounded by a busy road, put the andalous a step higher in our estimation.
We were also worried about unwanted over zealous staff attention - whereas the opposite was true. It was sometimes difficult to get service. However, I do think that this is just a typical Morrocan way. One last point, Marrakech is full of French people, and the hotel andalous was no exception.
The El Andalous is very conveniently situated, being an easy walk to the medina and central within the Hivernage. The hotel is close to the airport - but this is *not* a problem as flights are few and far between and do not overfly the city.
The rooms are clean and spacious and all seem to have air conditioning and a small balcony. The rooms at the back overlook the swimming pool, and have a great view of the Atlas Mountains int he distance. The rooms at the front seem to have a view towards the Hivernage, and look over a quiet road.
The open-air pool was very very clean, we could see a workman cleaning the pool each morning.
The restaurant is the weak point of this hotel - there is a distinct divide between where and when you can eat depending on the tariff you are staying on. Breakfast is fine, but the main meals leave a lot to be desired (I had grilled chicken - which had been singed on the outside, but was raw)
The restaurant staff were over-eager in their attempts to secure tips, which became an increasing irritation.
The burea de change in the hotel is at government approved rates, and is not a rip off. The cash machine (ATM if you must) charges only slightly more than the official rate.
Potentially excellent, but ...
The rooms are comfortable and spacious with 2 Queen beds and a reasonable balcony, the swimming pool and grounds are pleasant, and the hotel is conveniently situated. It would be excellent if not let down by wholly unexciting restaurants (although this is common for hotels in Marrakech), and poor service. Rooms were often not made up until 5 pm and the hotel does not seem to have an adequate supply of towels and sheets. The front desk tells a good story but does little else. Sleep here, but go out all day and eat elsewhere!
TripAdvisor Reviews Hotel El Andalous Marrakech
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