El Kantaoui Center
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How has this hotel rated in the past?
- Meeting rooms/conference facilities
- Tennis Court
- Wireless internet connection in public areas
- Swimming pool
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Historical Traveler Reviews El Kantaoui Center Port El Kantaoui
Just returned from a one week stay at this hotel and could not find any fault with the service or the staff and quite frankly could not understand the unfair and derogatory comments made by previous visiters. My wife and i have trevelled to Asia, America, europe, and to be honest the worst service we have encoutered is in the u/k. The food was not always to my liking, this was down to my taste and not the quality as this was very high (my wife enjoyed every meal)The staff where frendly and would always return a smile. The beach was only a short walk and at this time of year no problems with loungers, the weather was sunny and warm enough for even my wife to go swimming. The only down side to this holiday was that there was very little to do in the evenings not just in the hotel but in the resort itself. The tunisian people are so friendly and welcoming they would always ask you to come into the shops to look around and always respected the words NO THANK YOU with a friendly smile at no time did we feel intimidated even by the youth who seemed to have more respect for older people.
Good and bad points
We had a reasonable stay at this hotel which has some very good points but a few minor, bad ones. The staff were quick and efficient at getting us booked in to our rooms. We found the room of a good size (2 adults and 2 children) but the facilities for self catering were basic to say the least. This was not a major issue as we wanted to sample the local cuisine but it would have been nice to have a kettle.
The maid service was excellent and ours particularly helpful when one of the party had a dodgy tummy one day. It was lovely to have our beds so beautifully arranged.
The inside pool is cold but makes for a bracing morning dip. The outside pool is small and badly positioned in that trying to catch the sun when it is crowded is hard. A lot of the sun beds were broken or damaged. The food is reasonable but not adventurouus - the drinks expensive but service good. All staff have smiles and will chat happily - make the effort they appreciate it!
BIG recommendation is the Aqua Palace (5 mins walk away) around 25 dinar for a family of 4 will give you a full day in a small but fantastic water park. This was good compensation for the small beach. Remember no matter how often the street hawkers and taxi drivers hassle - smile and so NO firmly, they will leave you alone if you are pleasant. They don't see themselves as being rude, just making a living. Finally ALWAYS get the price for everything first including if you ask for extras with a meal that may not be on the menu but they agree to make you. One meal started at around 30 dinar and ended up costing us 80 dinar with the special cous cous we asked for...FIX the price first.
I've been in this hotel and I dodn't regret it for a second. It was very nice, clean en the employees were very kind. We booked on Half-Pension basis and the food was also great, with a lot of choice. I cann't believe some of te reviews I have been reading on Tripadviser.
We just returned from a week's stay in this hotel. Upon arrival we were impressed with the layout of the hotel. It could do with more lights in the corridors throughout. Check-in was swift and we were shown immediately to our rooms which were supplied as described in the brochure. The airconditioning was working and kept the room cool.
We were booked as self catering but did not bother cooking ourselves. We had some meals at the restaurant in the hotel and these were poor. Breakfast was not too bad but more based on continental type rather than the full English monty. Lunches were served either at the poolside snackbar or the snackbar on the beach and consisted of sandwiches, pizzas and other types of snack. These proved to be the best of the bunch. Dinner was served at the main buffet restaurant. Although there was a hughe selection of food available, the quality was poor and can be best described as tasteless. Be aware of the so called "Gala Dinner" for which we paid 25 Dinar per head. It was mediocre. Poor quality for a so called Gala Dinner in the A-la-carte restaurant. The main meal consisted out of dry rice, chicken with no flavour and a few vegetables. Drink prices are also higher than the other restaurants and bars.
The hotel is not beachside and you had to walk for about 5 minutes to it. The beach itself is small and therefore feels cramped with the number of loungers packed onto it. You need to be at the beach no later than 10AM to get a lounger as there are not enough provided for all guests.
Staff were all very friendly and would go out of their way to assist you. This proved to be the plus point of the hotel.
Overall we enjoyed our stay at the hotel but would not return again unless they improve on their food.
Have just arrived back from our holiday and all I can say is that I was not disappointed! Had a great holiday! The weather when we arrived was not to good but after the first day the weather just got better! When I booked this holiday I went on trip advisor and was quite put off by the reviews so much so that we went back to our travel agent! but in the end we decided to grin and bare it! all I can say is don't be put off by these reviews u will have a lovely time at this hotel, lots of things to do!! They were great with our 3 year old!! she was spolt rotten by the locals. There is great places to eat out, go for coffees, relax. The trips on offer are good value for money too, the camel ride in particular was my daughters favourite (and mine). There is water sports to do down at the beach, which is a 5 min walk away, jet skiing, para-gliding and more.
Yes you do get hassle to go into shops but usually they do take no for an answer and I actually quite enjoyed the haggling! Some bargains did come home with us. There is places to buy beer and wine! there is a little supermarket down beside the zoo, a bottle of wine is about 4 dinar (about 2 pound or so) and beer is cheap too.
The food at the hotel was good too, a great choice of food and the cakes are amazing u'll be spoilt for choice!! The waiters are so kind, they will gladly do anything for you. They are also great with the kids.
The rooms are cleaned every day, clean towels etc. The ladies that clean your room work really hard, you can tell! But if you needed anything all you had to do was ask.
SO ALL I HAVE LEFT TO SAY IS DON'T BE PUT OFF BUY THESE REVIEWS!! THE HOTEL IS CLEAN, DOESN'T SMELL AND YOU WILL HAVE A GREAT TIME AND IS GREAT FOR FAMILIES AS WELL AS COUPLES.
Thought it much better than reviews I'd read on trip advisor
I have just come back from a week's holiday in Tunisia, staying at Hotel Vincci, Port El Kantaoui, from 3 April - 10 April 2005. I only booked the trip the Thursday before I left on the Sunday. It was only after I booked that I read the reviews on trip advisor, which was when I got nervous! but I didn't need to be. I found the hotel extremely clean, bed linen and towels changed every day. I was on holiday on my own but that wasn't a problem, and I was having breakfast and dinner. The choice of food was really good, I'm vegetarian and diabetic, but I did not go hungry or bored with the food, different choices every day, breakfast as well. The waiters were very good at suggesting half bottles or bottles of wine, rather than just one glass. The price of these ranged from 8 dinars 800 mls (4 pounds, 40 pence) to 9.50 dinars - the receipts never seemed to have the correct room number on - but as I never signed anything and paid straight away that was not my problem.
The safety deposit box cost 39.90 dinars for the week (!) and the receipt stated that you would get your money back when you returned the key with the receipt - I don't know anyone who did get their money back. As you cannot take in dinars, and can only take a small amount out then it's pointless anyway!
The resort itself is mainly at the Marina, with cafes, restaurants and souvenir shops - the shopkeepers home in on you all the time - you cannot just go in and browse - there are only two shops you do not get hassled in Sam's and the Select Shop - all the others won't leave you alone and you have to haggle. I thought personally the prices were expensive - I was charged 2 dinars for coffees, which being a quid I think that's almost London prices!
I did not find any wine for sale - yes I am aware it's a Muslim Country - but there were signs selling wine and beer, and although I saw beer at the Supermarket there was no wine.
I went on three trips, two organised by Jo the guide at the Hotel, a City tour, when she took us and guided us through the Souk in Sousse, and showed us the fixed price shop in the Souk, and the fixed price shop at the Soula Centre, just outside the Medina. We went to Monastir but the President was visiting so our excusion there was not as long as it might have been. The other trip was to Tunis/Carthage/Sidi Bon Said, with a trip to the Bardo Museum. The museum was really good - fantastic mosiacs, this trip was lead by a chap called Hassan who was very knowledgeable and informative. The only problem was that two of us got lost at Carthage and could not find the coach - luckily I had written down Hassan's mobile phone number and eventually, after half an hour - he came and found us.
The third trip was advertised at the hotel itself, for a camel ride, this was great, there were horses a donkey and horse and cart as well, so everyone had a chance to ride what they wanted. It was meant to be for three hours but at least an hour was spent at a cafe, with bread being baked and then sampled, a half an hour to get to the camels and back to the hotel. But it was good fun and highly recommended.
I also treated myself to a massage, first into the Turkish bath, then rubbed down with a loofah and painted in mud! back into the Turkish bath, then showered, had a cup of herbal tea, quarter of an hour in the hydrotherapy bath, and then the massage - all in all it took 1 3/4 hours and only cost 35 quid - bargain!
The weather let me down though - it was cold and windy on Monday and Tuesday, sunny Wednesday afternoon, Thursday, Friday and started going downhill again on Saturday afternoon.
All in all though a good time and I would say don't be put off by reviwes for this hotel. I have heard that Hannibal Palace, Houria Palace and Golf were better but I didn't visit them.
Ideal location for families
Recently I stayed at the Vincci Hotel in Port el Kantaoui. After booking my holiday I found this website and was horrified by some of the reviews to the point that I contacted the hotel directly twice (!) to be reassured. Luckily we were allocated a great apartment with a sea view and I must say that contrary to all the negative comments that I read we all had a very good time. The hotel is extremely well located, only minutes away from the beach and the marina and believe me with children (8 and 6) is quiet an important point!
We were booked on a half-board basic but must admit; did not eat all our meals at the hotel. We missed breakfast 3 times in one week only because it was too early for us! We had brunch at the local cafeteria on the beach (la Sirène) that made good baguette sandwiches, omelettes, briques and fresh orange juices at very affordable prices. The hotel food was varied but maybe not authentic enough to my taste! But certainly catered for all tastes and was warm enough! The staffs were not rude at all; we found them very attentive and great with kids. Would I recommend this hotel to anyone? Definitely. Would I go there again? Yes as this hotel is great money for value.
Port el Kantaoui is a very safe place to go to and makes a great family destination. One week is a bit short but enough to have a feel of the culture. The marina is very pleasant and offers lots of café and restaurants but remains a man made resort. Sousse only 15 minutes drive away has much more atmosphere and is worse the visit.
Have just returned from a week at Vincci Resort in the lovely Port El Kantaoui. Fantastic family holiday. Didn't eat in the hotel as we were SC but loads of wonderful restaurants (both upmarket and cafe style) in the Marina area of the resort which is approx 6 mins walk away. Weather was really nice, quite chilly at night and a little windy somedays, but we have all returned with a tan and didn't have to work too hard to achieve. PLEASE DON'T BE PUT OFF THIS HOTEL BY SOME OF THE OTHER REPORTS. IT REALLY WAS EXCELLENT VALUE FOR MONEY.... we'll definitely return. PS. the local people are so friendly, much nicer than Sousse which we visited on the Noddy Train (20 mins ride), felt quite threatened and got ripped off in a cafe - £20 for coffee, beer, 2 cokes!!!
Hotel from hell
First I endorse the previous review of this hotel. Dropped off late at night I now realise why the Rep did not come into the hotel to see guests check in, as they normally do. We would have been back on the coach to another hotel or going back home. There was a damp fusty smell as soon as we came through the door and reception staff were only there to follow check in procedures not to welcome. One of the maintainance staff was told to take our cases to the room as there were no other staff there. Our room was a self catering suit with cooking smells from other rooms wafting through. Diningroom staff were not help full at break fast. We demanded a transfer to a 4* hotel with some reluctance the rep did arrange a transfer. After the intial shock we thoroughly enjoyed our Tunisian Holiday even the worst weather for 27 years was more bareable than the Vincci Hotel.
Awful reception staff!! Smells like a sewer!!
We recently stayed here over new year and the service was the worst of any hotel I have ever stayed in!!! The reception staff are extremely rude and will not help you in any way whatsoever. There is a cash machine in the hotel reception which ate my cash card in the first few days. I was told they would help me, then they wouldn't help me, then they would, then it was my fault for having a bad card, then it was the bank's fault! After 5 days trying to make some sense of it all and travelling back and forth to Sousse (after being told the bank had my card which they didn't!) I decided to cancel the card at reception...and was charged 40 dinars for the call!! No apology was ever given and I was told it was my own fault for putting the card in the cash machine in the first place.
We also ordered two coffees in the bar which took 40 minutes to arrive...and we were the only people in there!
On top of this, the ground floor smells of sewage for most of the day so you have to run through to get out - to avoid the foul smell and the rude reception staff!
The pool is also tiny for such a large hotel.
TripAdvisor Reviews El Kantaoui Center Port El Kantaoui
Travel Blogs from Port El Kantaoui
... There is bargaining going on everywhere.
The next day we went on a caravan trip on dromedaries, because there are no camels in nothern afrika. Camels only live in Asia. we learned something new as well. :-)
The week went by way too fast, but it was really nice and I learned my first word in arabic:
"shokran" which means thank you.
... that sells refreshing mint tea, so we are forced to quench our thirst from a can.
We're flying back to London Gatwick on a charter flight TOM 353 which is scheduled to depart at 12:05 and arrive at 15:10. Insha'Allah.
Tonight is our last dinner at the Marhaba Palace and so not unexpectedly we receive exceptional service this evening. It's a ritual - which sometimes descends to pantomine - we've seen acted out a few times now. Waiters rushing round guests at their last meal, presumably to ensure that they get a good tip.
So we play our part and let our waiter go through the ritual. ...
... as we drive back to Port El Kantaoui how in the 9th century astute Phonecians thought that the site they named Hadrumetum, now modern day Sousse, would benefit from being developed as a port, to the modern day astute Tunisians who developed the site of Port El Kantaoui for ...
... The tall narrow entrance is framed by two columns, the one on the right has almost eroded away. There is a central courtayrd which, like the Great Mosque, slopes down to drain rainwater into a central reservoir.
On three sides of the ribat there are cells for the soldier-monks and on the fourth side, closest to the entrance, was the prayer hall. Josh and I climb to the top of the nador or watch tower from where we can look down on the ...