El Hana Palace Caruso Hotel
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Historical Traveler Reviews El Hana Palace Caruso Hotel Port El Kantaoui
Possibly too quiet
We have just returned from 2 weeks at the El Hana Palace and found the hotel to be lovely, quiet and clean. The food in our opinion was very good with a large selection each evening and resonably priced drinks as well. As others have stated the adjacent beach should be avoided but the pool area is great for relaxing and enjoying the sun. The room was always kept spotlessly clean and again we thought the huge bath was great, the only thing to be aware of is that the beds are about 8" off the floor!!!. The majority of the staff from the reception to the maintenance men were always helpful and polite.
The only thing we found was that there was very little to do in the evenings and having walked into the port area found that the was not much there either.
Anyone looking for a quick, quiet sunshine break could do a lot worse than this hotel.
Beware the carpet men !
from Trip advisor user - Manchester.
The El Hana Palace hotel was excellent. The problems were outside of the grounds when you are a target for anyone with anything to sell.The phrase these people like to use is "No hassle, No push" - unfortunately untrue.
The carpet warehouse we were persuaded to go look at was a 25 minute drive from the hotel and was recommended by the Rep in the hotel. We actually were in the market for a rug so the pressure could be put up with - what was not nice was that the governments Dinar exchange rate that by law has to be used by all businesses was apparently "tweaked" by this carpet salesman. We were overcharged by approx 21 dinar (about ten pounds)It was not the money that really mattered but the fact that when challenged about it we were given a cock and bull story about them using a rate from a different bank !Not True.We actually got the money back via the Rep.....oh yes - and when these carpet salesmen tell you that there is no VAT to pay when coming back to the UK - dont believe it- there is, so factor that in when bargaining for your carpet. Have a good hols - and enjoy the hotel,just keep a close eye on the pennies !!
Tunisia at large
-I'm from Sparta Greece and i don't like to say much.
-The hotel met my standards, the people there are polite and pro's, and the owner is a fellow with a spirit of open-heart to everybody.
-We went in 2004 and 2005 and are planing this summer again.
-In Tunisia we feel at home.
Nice place and we would go back!
My wife and I have just got back from a week at the El Hana Palace. We booked a week away in February not knowing what to expect in terms of hotel or weather as we had got a cheap allocated on arrival deal. Having been to the location before (but in the Royal Kenz) our initial impression of the El Hana Palace was that it did not seem to be 4 star. However, once in our room (and as everyone has said the corner bath is cool) we were quite happy. Our first evening meal was good, with a range of choices, and good wine at around 7 dinar.
Our first night was very cold, and as we had the very end room on one of the wings, we got cold wind straight off the sea. We tried the heating but got air conditioning that would be lovely in summer, but just made the room colder. Next day we saw our rep and asked if the heating could be fixed - it couldnt so the hotel manager moved us to a bigger and warmer room with no hesitation.
This is a nice hotel with excellent facilities, but might get a bit difficult when full (we think it was about half full). The waiters, bar staff, reception and maids are all very polite and mostly efficient and really appreciated the odd dinar tip here and there. We tipped our maid at the end of the week with 10 dinar which seemed to make her day.
The walk to the Port via the beach is about 8 to 10 mins, but the beach is dreadful with lots of broken glass and debris. You get some hassle from camel ride salesmen and some of the shop keepers or waiters will try to embarrass you into responding to their appeals for you to go into their shop/cafe etc.
This is our second trip to the Port and we have enjoyed them both, we would go back to both the location and the hotel, but having popped into the Royal Kenz for lunch one day there are some obvious differences in standard between the hotel groups.
We arrived and were immedietly impressed by the the Art Deco building and were thoroughly amused by the grand Ex Colonial style bedroom and bed . From there it was all down hill.
The Restaurant was like walking in to the BHS cafeteria with a waiter who only warmed to us on the last couple of days because he probably wanted a tip!
The food was nothing special either.
The evening entertainment consisted of a really bad caberet style act done on what sounded like a £10 casio keyboard you by your kid as his first instrument.
The massage people failed to keep appointments and offered no apology when told they could not fit us in at the time we had booked. In fact they were rather rude.
The beds were uncomfortable.
One of the lifts refused to deliver us to our floor, instead sending us on a guided tour of every other floor in the hotel.
We were also forced to avoid the lobby thanks to the pushy and persistant man trying to sell us a trip to the Carpet and leather factories.
Didn't think much of the surrounding beach.
As a final parting, El Hana Palace was kind enough to leave me with a bout of food poisoning.
5 Star? Hmmmmmmm.....oh we did think the round bath in our room was cool. The Reception were helpful and the cleaners were friendly and patient with us. We also like the friendly and cute resident cats!
Just ideal for a couple
My partner and i thought the El Hana Palace Hotel was fantastic great accommodation, this is not a large hotel. A wonderful choice of food and a service that was second to none, staff where so friendly & polite, nothing was to much trouble. This palace is ideal for a couple of any age, just wanting to chill in the lovely grounds by the pool or take a dip in the sea close by. no children is the policy here, so it is quiet & tranquil, No live bands playing. We are looking forward to going back in May 2006. We went for 7 nights, we had sun every day temp between 25c - 30c what more could anyone ask for well done El Hana Palace.
Loved this relaxing hotel
Stayed at El Hana Palace in July 2005. Had read reviews on tis site and was alittle worried. How wrong could I have been. The staff were wonderful. We asked to move rooms, as we did'nt have a balcony, and were upgraded to one of the suites - it was huge!
The food was wonderful, although the service sometimes slow, but you have to remember this is Tunisia.
The swim up bar was fanbtastic and we spent many an hour there, especially between 1.00 and 3.00 when the temperature got up to 47 degrees, it might sound hot but it was bearable after a day or two.
Will definatley go back and recommend to others.
We stayed at El hana palace for 1 week, Travelled with Panarama Hols Our room was spacious and clean ( in need of a slight refub )with a balcony (not all have a sea views). the mirrored bathroom doors lead you to find very large corner bath! The food was good plentiful and varied everyday. At night you could watch & listen to the hotel 2 piece band who were both tone deaf but good fun, or stroll to other nearby hotels, the Port is also a great place to visit only 10 mins walk. The Aqua Palace is also 10mins from the hotel & is great fun ( 10 dina=£5 pounds) The pool area is overlooking the sea, (Down side was a small dirty beach). The staff were all friendly and pleasant. The hotel is rated 5 star but in my opion its not more like a 4 star. I would definately return again & recommend el hana for a relaxing
value for money holiday.
A true palace!
We stayed at El hana palace for 1 week and loved every minute of our stay there. Our room was spacious and clean with a balcony from which you could see the sea. We also had a surprise when we opened the mirrored bathroom doors, which we thought was a wardrobe to discover a huge corner bath- fanatstic! The food was delicious and varied everyday. At night we either strolled to the marina or sat with a glass of wine/beer outside in the pool area overlooking the sea. The staff were all friendly and pleasant. I would definately recommend el hana for a relaxing value for money holiday.
The best is what you get
We visited the Hana Palace in July of this year and we had the best of holidays. The staff were wonderful and the hotel is second to none with a most beautiful pool area where you can relax or swim in the tepid water followed by a drink at the pool bar. We are definitely going to re-visit this paradise hotel. In the evenings stroll up to the Mariner and sample a meal at the Meditaranian Restraunt it is to die for.
TripAdvisor Reviews El Hana Palace Caruso Hotel Port El Kantaoui
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