The Edgewater Hotel

Address: 402 River Rd, Gatlinburg, Tennessee, 37738, United States | 3 star hotel
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This 3 star hotel, located on 402 River Rd, Gatlinburg, is near Gatlinburg Sky Lift, Great Smoky Arts and Crafts Community, Mysterious Mansion, and Guinness World of Record Museum.
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    Historical Traveler Reviews The Edgewater Hotel Gatlinburg

    Nice Hotel - Great Location!


    I was a little hesitate to stay in an older hotel but was pleasantly surprised. We stayed in a room with a view of the mountains (cost a little more!) which was supposed to be a non-smoking room. A previous visitor had obviously smoked in it but it wasn't so bad that I had to complain. I was disappointed that they did not offer a continenal breakfast (as stated on my comment card to them). This would be the only reason that I would choose another hotel the next time. Other than that, I have no complaints. Location was excellant, indoor parking, decent price, clean rooms, helpful staff.

    NEVER again!!


    Southern hospitality ends at the Edgewaters lobby! Our room was small, dirty, and overlooked the back driveway. Forget about the spectacular view! When we tried to leave, the management was quick to respond that there would be no refund! It was 3 nights of living in a dump! There are many nice hotels in Gatlinburg, the Edgewater is not one of them!!

    A Perfect Honeymoon


    My husband and I stayed at the Edgewater in December of 2003 on our Honeymoon. We were extremely pleased with everything. The jacuzzi and fireplace in our room were perfect. The location is wonderful. We were in walking distance of practically everything in Gatlinburg. The staff was very friendly and helpful. The rooms were quiet. Even though it was the Christmas holiday, we felt as if we were the only ones around. We will certainly plan on staying there again!!!



    My wife and I have been staying at the Edgewater for years. We go there every December to enjoy the town's Christmas decorations etc. We have checked numerous motels in Gatlinburg over the years and cannot find a better deal, especially for a weekend junket. The motel is fairly old but not as old as me. It is well maintained. Some minor upgrading (wallpaper and carpet) would put the icing on the cake. Nevertheless, we have never gotten a room that we did not want to stay in. Overall service was very good, and the indoor parking is fantastic, especailly on rainy, snowy days. Also, I love using their indoor pool and diving under the glass wall to go outside in the cold, snowy air. What a rush.

    Motel location is perfect - away from the maddening crowd, yet only steps away from dowtown Gatlinburg.

    Enjoyed the hotel


    My husband and I stayed at the Edgewater back in March and enjoyed our stay. The rooms are average and very clean. We had the better view which is the river view and enjoyed it often while sitting on our balcony looking over the city from a backside view.

    Better than expected - super clean


    My family and I stayed at this location the last week of July. I was extremely pleased with the propery. The lobby is nothing to get excited about, but the rooms were spotless and the housekeeping staff did an excellent job. The balconies over looked the stream and faced the city with a really nice mountain view. (paid extra, but worth it). The location is great - easy access to everyting and walking distance to shopping and attractions. There is plenty of covered parking ( although it is a bit tricky parking between cars and poles). We had fun feeding the ducks and watching the fishermen as well as relaxing on the benches down by the stream. I would stay here again and recommend it to anyone who is planning on visiting Gatlinburg.

    Great hotel & cheap too


    I have stayed at the Edgewater twice and my parents have stayed there once upon my recommendation. On the outside, it is very attractive. A creek flows in front of the hotel and there is a classy facade and a glass elevator.Location wise, it is in the middle of all the action. You walk a short distance and you're on the main boardwalk of Gatlinburg. McDonalds is extremely close too, which is nice when you want to grab a quick breakfast. Parking is great. There is a nice big parking garage.The Edgewater seems to be a very quiet hotel. Guests are mostly families. I did not have any issues with guests making any noise.The Edgewater staff are very friendly and professional. You get a free USA Today newspaper every morning. Not that that's a big deal, but what do other hotels give you? The rooms are not spectacular, but they are clean. I stayed in the most basic, cheapest room. The view was a rock wall. If you are going to be staying in your room all the time and a view is important to you, why not stay in a cabin in the mountains?The hotel has a pool and 2 hot tubs, which is always nice. The rate for the room I stayed in was $69, but by mentioning I saw their website, I got $10 off. I had to stay in a hotel in Winston Salem recently @ $200 a night that was not half as nice as the Edgewater. I think it has to be one of the best deals in Gatlinburg.

    We Loved the Edgewater!!


    I stayed at the Edgewater with my husband and son on March 27-29. We really enjoyed our stay there. It was very clean, everyone was very nice to us. We went to our car Friday morning, and had a flat. I didn't have a jack, so they sent out 2 very nice guys from maintenance that pumped up our tire. I will stay there again! And I highly recommend it! Thanks..Sonia D. Russell

    Hotel from Hell


    The Edgewater Hotel advertises in room Jacuzzis on their billboard. It should say some in room Jacuzzis, so we were told. We had to move twice in our 3 days stay and neither room had an in room Jacuzzi. The first room had a leaky toilet that kept us up all night; the view was a 1-lane parking lot and a solid rock walk. The first night in the second room was like sleeping in a sauna. Maintenance had put a screw in the panel to allow only coolness of 3 out of ten. The view was a 1-lane parking lot and a solid rock wall again. Both room had moldy ceilings and rusty framing in the ceiling. You would think that after keeping someone up all night with a leaky toilet and the inconvenience of having to repack to move and unpack again would prompt him or her to offer an upgrade or at least free meal or even a snack. NOTHINGNADAZILCH! In speaking with the locals, their opinion is that the millionaire owner (who owes several hotels in the area) knows that people will pay for the convenience and could care less about their customers. My advice is to look for another place to stay.

    Wouldn't stay here again


    I got to the hotel and got the keys and then ended up waiting outside the room on the fifth floor with 2 kids and luggage for someone to actually let us in, because the girl at the desk had "Oh, I guess I forgot to scan them"-no apologies. Then, after getting into the room and finding the view was of the parking lot and side of mountain-close range-I phoned to ask about upgrading the room. After being on hold for quite some time(3 minutes)-I was told I would have to purchase another room because I had gotten the room through a company on the net-no accomodating at all-the hotel was not and would not be full that night secondary to it being the off season, but yet still no consideration. About the only thing that was any good, was the cleaning lady who gave me a dirty linen bag because we did not have one in the room. All and all-very disappointing!!!

    TripAdvisor Reviews The Edgewater Hotel Gatlinburg

    4.00 of 5 stars Excellent

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