Ebury Hotel Canterbury

From the moment these two ladies arrived we knew they were going to cause problems, when you are in the catering business you occasionally come across people like this. I admit the cottage was not as clean as our usual high standards, dictate, however we did not have a cleaner on duty on this particular Sunday evening. The cottage had been cleaned after the previous occupants had left on the Saturday, and the reason the cottage was cold is that the heating is turned off until time of arrival. As the occupant pays for electricity, and as the let was Saturday - Saturday, this would have meant nearly two days of wasted electricity. The member of management on duty offered to clean the crumbs which had been found, and the area of the bathroom that was not clean enough, he was told to wait until they had thought about it. They decided to take advantage of this only if they could stand over him to make sure he actually completed the task, however by the time they decided this his duty had finished, and another member of management was on duty. Unable to be at the hotel myself I was kept informed by telephone of the course of events. The ladies then requested cleaning materials so that they could clean themselves, these were delivered, but this was a just a ploy, and the second memeber of staff was told he would have to clean the cottage, this he was unable to do as it would have meant leaving the whole hotel unattended. At this stage we offered a hotel room for the night until the cottage could be re-cleaned, or they could have a full refund and leave. Thankfully they opted for the second option, my staff are not rude, but it seems some people still think they can speak rudely to hotel staff and expect subservience. The grievances have been wholely exaggerated for effect, and I am pleased to have this opportunity to reply.