Good Hotel in Hong Kong

I just returned from a stay in Hong Kong at the Eaton Hotel from March 9-16, 2005. I based my choice of hotels, in part, on some of the prior reviews at this website. I booked my trip through Expedia and opted for the Eaton Club Deluxe room with breakfast included. After a 15 hour flight from San Francisco, my wife and I arrived at 7pm to the hotel. We got our room on the 10th floor only to find out that we were given a standard room instead of the Club Deluxe room we had paid for. I complained to the assistant night manager, Mr. Yeung and he explained that Expedia did not notify the hotel that I had paid for a Deluxe room. If you use Expedia, make sure they correctly notify the hotel of your room choice. To our disappointment, Mr. Yueng told us that we would have to stay in the standard room for one night and then he would arrange for the Deluxe room for the rest of our stay. The standard room left a lot to be desired. The room was very small and the mattresses were made of material similar to bricks. The view was horrible out of the small window. The one redeeming quality of the standard room was that the marble bathroom was quite large. Almost as big as the room itself. The next day we returned from sightseeing to find that the staff had moved our luggage to a Deluxe room on the 16th floor. While in the lobby, we did hear another guest complaining to a manager about the quality of her room. The manager's explanation included the fact that she had paid only for a standard room. The Club Deluxe room was much larger with floor to ceiling windows and a much nicer view. The bed and pillows were extremely comfortable. The room has a master console next to the bed which controlled all of the room lighting, air conditioning and "do not disturb/make up room" light at the door. The one disappointing aspect of this room was that the bathroom was miniscule. At night, household staff would offer to turn down the bed. Multi-national stations were shown on the television. The continential breakfast was okay but after six mornings of croissants, danish, fruit, coffee and tea, I really desired an egg/bacon breakfast. There are four computers to access the Internet while you eat breakfast. The hotel location is excellent as it is very close to the Temple Street Night Market and the MTR. The subway system is easy to use with directions in English which tell you what exit to use to get you to your desired location. There is a Starbucks and a McDonald's across the street. The Star Ferry is a nice 20 minute walk down Nathan Road. Maybe not so nice after 10am due to the crowds and the numerous people asking you if you want a suit made. If you arrive by the Airport Express to Kowloon Station, the Airport Express shuttle bus does not include the Eaton Hotel in the hotels which they drop off guests for free. You will have to take a taxi which costs about HK$20 (there might be an extra fee if you have a lot of luggage). Free newspapers were provided each morning. There is a singer in the bar each evening. We didn't eat lunch or dinner in the hotel as there are so many other choices in Hong Kong. The hotel is very clean. I did see two wedding receptions being held in the hotel so it can't be too shabby. Staff at the front desk were very polite at all times. I would highly recommend staying here for a decent/affordable hotel. I was extremely pleased/relieved with our choice of hotels.

Exceptional!!!!

This hotel should be rated higher than it is. In our opinion it deserves 4 star. The hotel has recently appointed one floor non smoking, it still smells a little, that and the room size would be the only critisism.

We stayed here for the end December 2004 and Jan1 2005. It was just after Tsunami time. New Years Eve celebrations were either cancelled or scaled down in Hong Kong out of respect for the casualties. However, the hotel staff did their best to lift spirits. We ended up in the hotel "Coffe Bar" (more like a silver service restaraunt) for late supper New Years Eve and the staff had streamers, party hats, blowers and noise makers laid out on every table for the guests to use come 1200. Also a free teddy bear was on every table as well. The staff are outstanding and we will definately go back to this hotel next time. Maybe in a suite though.

Highly recommended, just 5 mins walk to the Jade markets and the night markets.

Great Hotel

We stayed at the Eaton Hotel in Januray 2005. We were very impressed with the location of the Hotel - It being in the heart of the vibrant area - Tsim Sha Tsui. The Hotel was good value for money and well maintained.

The Hotel reception were friendly and helpful and a morning paper was provided daily.

The only drawbacks were that the room was quite small and there was not much storage space.

Jordan Train station was literally 5 minutes walk and the wharf from which ferries can be taken another 20 minutes away. The main road Nathan Road is packed with Malls, Electronic Shops, & Restaurants.

We would definately recommend this hotel.

Excellent hotel

In October I spent a week at the Eaton.

By contacting the hotel directly I got a superb rate on a Deluxe Club level room, plus breakfast.

The room was pristinely clean, as were all the public areas.

The staff was superb, from the reception-desk clerks, to the concierge, to the housekeeping. Polite in the extreme, and helpful.

The previous reviewer who says there is no pool or gym is incorrect: both are located on the top-level of the hotel and are free for guests to use. Again, clean throughout and staffed by friendly, helpful people.

I really cannot fault the Eaton hotel.

Good location, decent price

We went to HK for 1&1/2 weeks in mid Nov. After reading all the reviews and on this site and reading "Top 10 Hong Kong", DK Publishing, we knew exactly what to expect. Yes, the rooms are small compared to Western standards, but this is HK. The rooms are nicely decorated (separate shower/ bathtub AND our bed was just fine), the hotel staffs are friendly, internet usage is free (cafe area or if you bring a laptop, you can use it in your room), and local calls are free at the lobby! It is centrally located near Yau Ma Tei and Jordan stations and the night market. We also stayed at the Kowloon Hotel, right across from its sister hotel, Peninsular Hotel. Now that was a disappointment. We paid $110 at Kowloon Hotel, vs. $100 at the Eaton (both through Expedia). This hotel is much smaller and the decor is not so nice. The rooms are equiped with a computer/TV/fax; Internet is free in your room, but cost you money at the business center. There are no free calls here. The location (Tsim Sha Tsui) is good if you don't mind all the tailors harrassing you to have a suit made in 2-3days. Most importantly, if you are allergic to smoke, insist on getting a non-smoking room.

Ripoff alert

the only saving grace for this hotel is that it has a great location, but there are many hotels with just as good or almost as good of a location. DO NOT stay there because of the internet in the room. it is completely outdated, and you can only get to about half the sites, and it shuts down all the time. hotmail doesnt even work. i used the business center. $30 US an hour!!!!! i've stayed in many places in hk and this is outrageous! also, no gym, no pool. you can use another gym for $15 US a day. great. breakfast buffet was pretty good but it cost me over $20 US. i didnt even mention the teeny tiny rooms. double bed only. very cramped for 2 people. why exactly is this a pretty expensive hotel?? i really dont get it. stay away from this ripoff hotel.

Great place to experience Hong Kong

We spent 9 days at the Eaton and loved it. Although the room is not large, it had everything we needed, including a hook-up for a laptop. We never felt cramped. The bathroom was beautifully done in marble tile, and was almost as large as the room. We had great views out our 18th floor room towards Hong Kong Island.

The location is fabulous. Two blocks from the Jade Market, one block from Temple St. Night Market, a short walk to the Bird Market, all the shops of Nathan Road right there, one MTR stop from the really touristy area of Tsim Sha Tsui. The Jordan MTR stop is a short 4 blocks walk down Nathan Road. Yau Ma Tei, where the Eaton is, is a much more authentic area and full of shops and local color.

The Eaton has a good selection of restaurants (and we didn't find them that overpriced for hotel restaurants. Have you ever eaten at the Waldorf??), and a wonderful staff that are friendly and helpful and eager to do anything they can to make you more comfortable. The weight/exercise room is great, the pool is peaceful and lovely, the public areas very nice. They were always working on repairs and retouching areas of the hotel while we were there, so nothing looked shabby or even in need of repairs.

Yeah, don't use the minibar, but who does in a hotel unless you're desperate?? And if you are, there is a very good coffee shop on the street level plus tons of shops right outside. A Starbucks is opening in Nov. 2004 right on the corner across the street from the Eaton.

Our beds were comfortable and we slept very well all 9 nights, we had loads of feather pillows, and the TV had a selection of channels from Hong Kong, the US, England, France, Spain, Japan, Australia, Italy, and a few more. There is a safe in the room for your things if you want, but we never had our things touched. There are newspapers on the floor every day.

There was a wedding at the hotel every day we stayed there. We loved seeing the cars all dressed up Hong Kong style, and the brides.

We loved staying at the Eaton. We loved Hong Kong.

For the value, you can't go wrong at the Eaton.

Perfect for us!

We recently spent 7 nights at the Eaton (6th - 13th October). My father had a Deluxe Queen room on the 17th floor. Lovely! My son and I were upgraded to a Junior Suite (624). Fabulous! Both rooms had curved, floor-to-ceiling windows, offering interesting views, at any hour (... room 624 looked north on Nathan Road. Constant hustle and bustle, taxis, buses, people - yet quiet!) The beds and linen were of an excellent quality. Housekeeping was attentive and thorough.

Our rates included breakfast in the Coffee Exchange within the hotel. Delicious. And the breakfast room attendant, Pinki, was delightful, cheerful and friendly.

Prior to arrival I was a little concerned that the Eaton may be too far north on Nathan Road and therefore 'removed' from the excitement. Wrong, it is in the perfect location: busy but also 'authentic' and not full of tourist-trap type places.

(... obviously the Temple Street market is nearby and it is touristy, but it was fun too.)

When I actually saw the southern part of Nathan Road I was relieved we weren't staying there. The constant approaches by the fake watch brigade, not to mention the 'made to measure suit' fellas, was rather tiresome, after the first dozen or so times (!)

Getting around HK is easy. The MTR is wonderful, so clean and pristine. It puts British public transport to shame.

Everything about the Eaton exceeded my expectations. Every member of staff we encountered was unfailingly polite and obliging. Our rooms were spacious and clean. The roof-top pool area was charming and well-kept.

I'd return to Hong Kong in a heart-beat and when I do, I'll stay at the Eaton Hotel again.

Lumpy Mattresses and over priced food

I stayed at the Eaton for three nights the first week of July. The location is good for tourists. The lobby, stafff, and facilities are very nice. The prices of food in the restaurant are exhorbitant. The room itself was small. The carpeting was shabby. The mattresses were lumpy, out of shape, and need to be replaced.

A perfectly adequate, value hotel

I stayed at the Eaton Hotel in September of 2003, having booked it through the hotel's website and received an excellent promotional rate. The hotel is reachable by public bus from the airport train terminal in Kowloon. The first room was a bit small and dingy on a lower floor and so I asked to be moved to a non-smoking room which happened to be a floor higher and was a bit better (I came to see Hong Kong, not a luxurious hotel room, after all). There is a good hotel bar serving Guinness on draft (but closes too early) and which provides free Internet access on 2 computers, which was great. The service was great, too, very friendly, particularly in the business center, which was staffed by young women who cheerfully and genuinly helped any hotel guest. The location is right on the main road and the MTR is only a few minutes walking distance away. Considering what I paid for I received a good value and the staff was exceedingly friendly.