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TravelPod Member ReviewsMentone Hotel London
Our London Base
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Mentone Hotel London
Stay out of the bathrooom
My stay in March 2004 was by no means unforgettable. The first trip to Europe. The hotel looked quaint. First night there was no heat. Second night still no heat. Daily flooding of the bathroom after a shower and overwhelming stench of mold and mildew. The staff was plesant but not very helpful. They didn't have much to offer in the morning nor were they open very late for breakfast. The last night we stayed was the most interesting and disgusting experience ever had at a hotel. The drain in the middle of the bathroom floor started bubbling up what we still do not know, but the smell was similar to fecal matter. When a staff member came to assess the problem he simply took HOTEL towels and threw it on top of teh flooded mess. We were then moved to a tiny attic room which was over heated. We didn;t even get an apology for the inconvenience or a disturbing flooding of our bathroom. BUT the location was great. Was in walking distance of the underground, some great cafes and plenty of taxis around.
I have been staying in Mentone Hotel on separate occasions. I find the location and price reasonable with the nice breakfast included. Some of the staff are polite and helpful but some are not. It really depends on your luck.
The most unhappy experience I had was we were asked to move to the hotel next door for one day of our stay upon our return to London from a trip to the nearby country though we have been confirmed with the booking beforehand. The hotel next door was just horrible, with falling floor, old and worn out blankets, falling wardrobe, etc. Luckily, it was only one night and we just slept through that night with all the terrible leaking sounds of the floor and the profound noises of the shutting of the doors in other rooms. For sure, I would not go back to that hotel.
The mentone hotel itself is alright with the price range. Do not expect too much with such a small establishment. The problem we had is that we were left with no choices on the day when we were back at night and were denied a room for the night. They just turn us to next door. What an unhappy experience!
Dingy & expensive in boring neighborhood
I stayed at the Mentone over NYE 2004/2005. It was the only place I could afford that was in the city and not too sketchy. Upon arrival, the hotel lobby (with free internet) seemed nice but our first room was really dingy (the should change the very badly stained carpet), the bedspreads were dirty and old and there was food and trash left in the drawers of the dresser. The bathroom was a closet with a hole in the floor for the shower drain and the shower curtain was mildewed. we changed rooms the next night and it was a cleaner/better room with proper bath (and tub) but with the same dingy scary carpet (I wouldn't take my socks off). The breakfast is nice and included with the room. The neighborhood is boring, but 4 blocks from Russell square tube and 2 from the fabulous british Library. I wouldn't really recommend anyone staying there unless they had no alternative. See your room before you put down the money.
Avoid like the plague
On arriving at the Mentone Hotel I was booked into a poky attic room, with ropey furniture and a very steep staircase. It felt dodgy in terms of fire as in addition the window would not open and the door lock stuck. I decided to check out and booked into the Travel Inn Euston instead, which was very good.
They refused a refund and so did lastminute who it was booked through.
Plenty of decent hotels in the same vicinity, don't ruin your trip staying here.
Our experience of the Mentone
We have recently returned from our nightmare experience of the Mentone Hotel. When booking we asked for two rooms in close proximity to each other and were allocated one in the basement and the other in the attic. The accommodation is barely basic however the en-suite facilities were clean but lacking in maintenance - toilet seat hanging off. Our room was in the basement next to the breakfast room and below the main entrance hall. We never slept in the two nights we were there because of the constant noise of people entering and leaving the building. The night staff choose to move large boxes to the dining and kitchen (located in the basement) throughout the night and early hours of the morning. The underground and rail lines were heard beneath us throughout the night. How they have been awarded a 3 star rating is beyound me, I would find difficulty in allocating a 1 star. We opted out of the breakfast as we just wanted to get up and out as early as possible to avoid being in the hotel. The entrance and basement level floor areas were recently covered in wooden flooring which meant the noise travelled more. The remaining hallways of the hotel were ancient and filthy with curtains having never been cleaned from the hotel opened. The beding had seen better days, the pillows were filthy and flat and the duvet was flat. The heating could not be regulated and the room was cold in mid-December.
In short - never, never stay at this hotel. There are many other nearby hotels in the area, Holiday Inn, etc. The staff were polite enough but had we complained I know nothing would have been done to accommodate us. The only good thing the hotel has going for it is its location but only as a last choice.
Wonderful and Friendly lodging
I have stayed at the Mentone Hotel, on 5 seperate occasions. each time reminds of how much I enjoy my stay there. The staff is most friendly and assisted inany problems. etc. One trip inparticular, Xmas 2003 we were booked in the Mentone for 3 rooms for 8 days and then due to circumstances on my being hospitalized while enroute to Lond from the States the rest of the party decide to cut the trip short and return home to see myself. Not only was the management most helpful in taking and getting messages to my family from the hospital staff they also assisted with changing of airlines tickets and ground transport as well. In addition the management never once said a word about having to cancell out the remainder of our visit and the loss of revenue to there small establishment. If in your traveling, to London and you want to experience how europeans really travel, I wholeheartedly recommend the Mentone.
A+ location, C- hotel
The Mentone Hotel is conveniently located near the Kings Cross subway station and the British Museum. It is also within walking distance to Leicester Square, Picadilly Circus and Covent Market. Aside from a reasonable nightly rate, this is about all the Mentone hotel has to offer.
The rooms are a fairly good size, with high ceilings and large windows. That being said, the bathrooms and furniture haven't seen an update in decades. The condition of the shower in our room was so bad that the moldy, peeling caulking caused a leak, and eventually flooded the floor below us.
Breakfast was included in the price, and it was nice enough. With some paint, some new carpets and linens, and a thorough cleaning, this hotel could actually be a fairly nice place.
If you are looking for a conveniently located place to crash in London that won't cost you too much, and your expectations are low, then the Mentone Hotel will suit you just fine.
Extremely rude and unprofessional staff, spacious but grotty rooms.
Well located and good breakfast
We stayed in a quad room there recently. The room was reasonably spacious and located at the top of a number of stairs (be prepared). Beds were firm but the double bed was pretty small! Otherwise everything else was fine - the full English breakfast was excellent. Staff weren't particularly helpful but generally pleasant. The hotel is in a quiet location next to Cartright Gardens 4 mins from Russel Sq tube station. This is on the Piccadilly line which is convenient if you are coming from Heathrow. There are lots of hotels nearby but this is one of the better value ones. I would recommend it if you are looking for an inexpensive hotel in a convenient location.
Bamboozled at the Mentone Hotel
The staff and management were rude and unprofessional. The first room they gave us did not have a bed big enough for two people. In the second room, the bathroom was dirty and had a leaky toilet. We decided within 15 minutes we could not stay there and when we notified the front desk they did not apologize, instead they said they were going to charge us for a full night. It was the worst hotel experience I have ever had.
TripAdvisor Reviews Mentone Hotel London
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