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Historical Traveler Reviews Duxton Hotel Perth
Best Hotel in Perth
I've read some of the reviews regarding the Duxton on this website and I must say I'm very surprised to say the least. We have hotelled in Perth a number of times in different hotels and this is the best. Our room was just a standard room but it was spacious, clean, tastefully decorated and we had no problems with thin walls. Maybe no one was arguing when we were there or maybe we have poor hearing but I doubt it.
The staff at the Duxton were absolutely lovely, nothing was too much trouble and they even advised us on places to go (business and pleasure) and how to get there. The food (at any time of day) was good but I especailly enjoyed the breakfast as they have about 15 types of bread for toasting and lots of lovely smoked salmon. They bought me pot after pot of coffee (not a morning person) without complaint and by the end of our stay we felt like part of the family. We love this hotel so much we are going back their this year TWICE and I can't wait to check in and relax.
One big, big plus which someone else did mention......no kids so its very quiet, and though teir were business men/women there we were never troubled by them as they quickly disapppeared into the business centre and meeting rooms in the lower levels of the hotel
Great for Business Travellers. Less so for Honeymooners.
My husband and I are just back from our Honeymoon, which we spent in Perth. We stayed in a club room at the Duxton for nearly three weeks.
I'd agree with previous posters on a lot of things - the view of the river is beautiful, the beds are comfortable, the club facilities are superb and the proximity to shops and restaurants is convenient. I'd like to add that I was impressed with the cleanliness, and was particularly pleased with the thoughtful extras like a CD player in the room and free laundry facilites. I really loved the bathroom, which was spacious and equipped with everything you need and more. Never before have I been to a hotel that had a TV in the bathroom, with the remote placed in a handy little bracket next to the bath. I think I actually squealed with delight.
I disagree about the staff being unfriendly though. During our stay nobody was less than courteous, and we have no complains about any of the staff. My only complaint about service in general is that although the complimentary breakfast for club guests is supposed to be available until 10.30, one morning we arrived at 10.05 to find that the buffet had been cleared away because it had been a "quiet morning". That annoyed me. Surely it's either available until 10.30 or it isn't, no matter how many people do or don't turn up!
There were some faults with the hotel itself. Other people have mentioned the very thin walls, which are indeed a problem. One night we were kept awake by the sounds from the TV next door, where a fellow guest was apparently enjoying the in-house adult movie service. There was also an annoying, intermittent noise coming from somewhere near our room on the top floor, which sounded like a washing machine on spin cycle. We never did find out what it was, but it happened every evening and was loud enough to keep us awake.
It's also worth noting that while the hotel caters for all manner of guests - families, tourists, honeymooners like ourselves - there is a big emphasis on services for business travellers. Once or twice we wandered off to the bar or the club lounge to just sit around for an hour or so and read the paper, but found meetings or functions going on and had to go elsewhere. It did make us feel as if some guests are considered more important than others, and we lesser guests were expected to fit our plans around their schedules. (The plus side of the business-like atmosphere was a distinct lack of children. Holiday-makers seeking a peaceful, child-free break would do well here.)
The food was very nice. There is a huge selection on the main breakfast menu, with not just the standard bacon/egg/mushrooms/sausage combo but also fried noodles, lamb cutlets, savoury rice, etc. There is a friendly, chatty chef who will cook your eggs or omelette the way *you* like them and not how the cookery books say they should be. (Can't stand sloppy wet omelettes myself). The club breakfast doesn't include a cooked buffet, but there are tasty treats like smoked salmon, and a selection of little toasted savouries. I wasn't quite as impressed with the dinner, but then we only stayed in the hotel to dine once. Perhaps we just didn't pick a good day, but my advice to anyone visiting would be to have dinner at the Palazzo restaurant opposite the hotel. (Try the tiramisu).
There was a minor hitch on checkout when we found we'd been charged for a few things we hadn't used, like valet parking when we didn't have a car. However these were corrected without quibble so no problem, really.
I think if I could plan our trip again, knowing what I know now, I would still stay at the Duxton, but only for half of the holiday. I'd spend that time exploring the city and doing the touristy things. Then I'd go off somewhere with a more holiday-like atmosphere for some relaxation. Maybe a resort-style hotel in South Perth, Fremantle or Sorrento.
Had a FAB time
Myself & my partner stayed here for 2 nights in the Club Rooms. Had a lovely room which was tastefully decorated and clean. The Club Lounge had magnificent views of the Swan River and South Perth. Both evenings we indulged in lovely wine and the most delightful 'nibblies'. Breakfast too was in the Club Lounge all of which was complimentary. The staff in the Club Lounge were very professional and approachable. All in all a magnificent time was spent at the hotel & would recommend it. It is situation within the CBD, and the shopping malls & entertainment areas are just a short walk away or 5 minutes by taxi.
Congratulations to the Duxton for its 1st class hotel. Shall return again one day.
Close to everything
We stayed in the Duxton Hotel for a conference. Its a short walk up the hill to the city mall for shops, cafes, restaurants and banks. The hotel foyer and entrance is pretty impressive with a lovely modern bar area to relax in with a few vinos. Rooms are the average hotel size with the usual modern facilities. Walls are on the thin side as having argument with husband and staff came and told us to keep voices down ......not even speaking with raised voices...so I'm wondering what other noises our next door neighbours heard after we made up !!!!
CONS: Close to shops, cafes and restaurants. Modern hotel with normal services. Good bar and swimming pool and spa.
PROS: Thin paper walls, unfriendly staff, pool in shade not good for sunbaking.
RECOMMENDATION: No - I think there would be plenty of other hotels offering more pleasant staff.
Would not recommend
Stayed in Club rooms, beautiful view of river from room but front desk staff and manager unfriendly with poor customer service. Room rates quoted were not honored. Restaurant staff unfriendly with slow service. Hotel caters to more business rather than familes but after expense of two club rooms, customer service was lacking with exception of the evening club attandant. She was wonderful. Would not go back here due to hotel staff and manager's manner and attitude.
I stayed at this hotel for 3 nights while attending a family wedding. I was very impressed with the Lobby. However my room was very ordinary and the service was very poor. I had complained about the the noise in my room due to a couple having a very heated argument next door. The walls were so thin that I could even hear the conversations people were having in the rooms next to mine. Consequently it was very difficult to get any sleep because of the noise. On the night before I left the couple in the room next to me were having a very loud argument at 3.00 in the morning. My plane was leaving at 6.00 in the morning so I range recpetion about the noise. They said they would fix it but nothing happened I then called them agian but the couple next to my room heard me make my phone call and were very angry. I then told recpetion about this and they said they woule speak to the Manager. 3 weeks later no one got back to me and I had to make 5 phone calls asking if I could have a refund for one night. The Manager eventually returned my call to tell me that I could not get a refund but could offer me a discount on a dinner. One problem I lived over the other side of Australia and would probabaly not come back just for a discounted dinner. All in all a place I would not recommend to anyone. The service, rooms, decor, and paper thin walls were shocking.
Luxury in the City
We live in Perth, and this is my favourite hotel! We often go to the Duxton for special occasions. It is one of the newest and best hotels in Perth, and the rooms are great! It's right in the city, so a quick walk to the mall, and not even much of a walk to Kings Park!
Plenty of other hotels
The bed was comfortable, bathroom okay but needed new grouting and walls scrubbing. The TV did not work, asked for help, they came but never returned so we had no TV. Free laundry nearly boiled clothes even on warm, as hot water is too hot for comfort. Breakfast in restaurant was excellent, room service not good, front desk staff dreadful. They refused to take anything off bill for TV problem ($15 would have cheered us up), so we will stay somewhere else next time, there is plenty of choice, thank goodness!
Best of the best
This is undoubtedly the most enjoyable and luxurious hotel stay I've enjoyed anywhere in the world. Staff are helpful and attentive, and really don't expect to be tipped for everything. The rooms are incredibly comfortable and the club rooms offer unsurpassed luxury, including such thoughtful pleasures as jars of real tea, coffee and cookies. Plus, guests in the club rooms get to enjoy a sumptuous breakfast in a relaxed setting overlooking the Swan River, as well as evening drinks and hors d'oevres. And don't forget the luxury bath with TV placed for comfortable viewing!
TripAdvisor Reviews Duxton Hotel Perth
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