Doubletree by Hilton, Dunblane-Hydro
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TravelPod Member ReviewsDoubletree by Hilton, Dunblane-Hydro
Service on arrival was top-notch and stayed that way throughout our stay. The room was lovely and provided a beautiful view of the lawn in front. The room was warm and did not have air conditioning, which, although the norm in the area, was unexpected since this is a Hilton property. This is a good base for exploring Stirling and the surrounding area.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Doubletree by Hilton, Dunblane-Hydro
I was very disappointed with the dining experience. The food looked pre prepared and certainly not fresh.
I had to wait fiteen minutes to be seated although I has prebooked. The dining room was very bright, cramped and not a pleasant experience.
I waited an hour between starter and main meal and eventually decided to give up.
Be aware that the hotel is undergoing renovations so ask for a renovated room.
You may be tempted with special packages but think of quality especially if you are celebrating a special occasion.
Staff were very friendly and welcoming.
I enjoyed it very much
I'd read some of the reviews prior to our visit and was pleasantly surprised. The hotel is soon to be refurbished which i admit is becoming needed in some of the rooms but i found it comfortable and relaxing, and the staff were helpful and attentive.
Don't do it
Very grand exterior gives entirely the wrong impression - the inside is cramped, tatty and smells strongly of fried food. My room (4th floor) had frosted glass in the windows to stop you from looking out. The carpet looked forty years old - but not in a good way. The food in the dining room was brown - but not in a good way - and seemed to have been cooked a few hours earlier and then left to sit. (One of those menus in which everything is "lapped" or even, God help me, "masked" by a particular sauce. Generally a sign that the cooking is going to be sub-standard.)
Avoid like the plague - the only upside was the cheerful staff.
Don't stay in the Annexe
I have stayed here twice on business. The first time we were put in the new Annexe which is situated behind the main building. The rooms here are more spacious but very horrible - stained ceilings, mouldy bathrooms, busy wallpaper etc. (families beware as these are the family 'suites'). They said they were full but we insisted that we were moved to a better room and they very kindly cleaned a better room for us - smaller but much nicer with plaid bedspreads and a massive bathroom. Dinner was OK, drinks expensive.
The second time we stayed, they again tried to put us in the annexe. They again said they were full, but we insisted and we ended up with a very similar room to before with the plaid bedspreads but twin beds instead. My husband had room service while he was waiting for me to arrive. He said it was only OK, drinks were still expensive.
Breakfast both times was very, very good. But then it should be at £14.95! And yes, you can have whisky in your porridge! Conference facilities both times however were excellent.
Stay First Class
Having just returned from Dunblane Hydro I felt I had to write because having read the reviews prior to going I wasen't holding out much hope on our stay.
Well all I can say is that I found the Hotel and staff fisrt class, Reception very friendly,Leisure staff very freindly and Resturant staff also, food was brillant and cleanliness of restaurant got top marks.
Room was a bit disappointing as it wasen't one that had been refurbished but still very clean,
Overall stay fantastic and will go back.
Depends on your room!!
I stayed at the Dunblane Hydro earlier this month on a Dinner, Bed and Breakfast package. I was attending a function at the hotel. Check-in time is 4pm, which seems quite late.
On arrival at our room we were very disappointed. The decor was old fashioned and the room was desperately in need of refurbishment! The bedroom furniture was very scratched and old and some drawer handles were missing. There was a plastic bag over our fire alarm and a damp patch on the ceiling! The bathroom was even worse - black mould between the tiles, cracked floor and awful decor!
Since we were part of a large party we were able to view the rooms of others in the party which we found to be newly decorated with brand new furniture.
We went to reception to say that we were unhappy with the standard of the room and asked for a different room. However we were told by the receptionist that the hotel was completely fully booked and that there were no other rooms available. In fact, the receptionist suggested that since we were attending a function in the hotel that night we would hardly be in our room anyway!! We were then joined at reception by various other people from our party who had rooms of a similar poor standard. We were eventually offered only a complementary bottle of wine.
To rub salt into the wound there was a brochure in our room which made reference to the "beautifully appointed bedrooms" which are supposedly "carefully designed to meet the exacting standards of today's international traveller". However, it obviously depends what room you are in!! I would not have paid a penny to stay in the room I was in, and would not have continued my stay at the hotel if it wasn't that I was attending a function.
In the end we were offered no discounted rate and therefore paid the same price for our shabby room as others did for a refurbished room. I don't know how the hotel can possibly justify this. The old rooms should not be in use.
On the plus side our dinner and breakfast were very good! But this is the only plus side! I found the reception staff to be impatient and rude and our room was horrible!
Star Service and Quality @ ***** Price
Even though I was a bit sceptical after reading a few online reviews from other people who had stayed at the Dunblane Hydro before, I thought that a hotel chain such as Hilton will react to such bad reviews and will endeavour that the quality matches the high price asked for.
To make sure I would have a spacious room, I even decided to pay the 20 £ extra to get a Deluxe room. I booked Dinner Bed & Breakfast, expecting a relaxed 3 course menue of high quality in a Hilton hotel. ... Once I made my way to my room (after very unfriendly check-in procedures), I was very glad that I went for a "Deluxe" room, as I would not have wanted to see the size and standard of a normal room. The room was not very spacious and the cleanliness was not up to the standard one connects with Hilton. There was a queen size bed with one metre space to both sides and between the end and the small work desk. The bathroom was old and some of the stains must have been there for at least 10 years.
As a starter: A seafood terrine on crunchy salad with chilly dressing. Far too quickly a non home-made looking terrine slice on a sad looking lettuce leaf came with a drop of chilly dipping sauce (available at any chinese supermarket). I only had a taste of the Terrine, which was bland to say the least.
As a main course: Grilled Dorade with vegetables on a potatoe and ? mash (I forgot how nice it sounded on the menue as the actual food did not reflect the description whatsoever). The fish was out, but I was offered a replacement choice of Tuna or Salmon. I went for the Tuna.
The plate came and looked worse than something you would get in a rough village Pub. The Tuna was overdone and tasteless and the rest of the plate neither looked appetising nor did it taste nice.
After some time somebody decided to pick up my hardly touched plate and asked whether it was ok. In a friendly manner I said that it wasn't and that the Tuna was overcooked. I received no appology or no offer for a replacement or refund... nothing. I did not go for a dessert, as my appetite for bad food had been killed for that evening.
When I went back to my room I was surprised that my breakfast order (as seemingly that was the only chance to have breakfast between 6 sand 7) was still hanging on the door handle, but I thought it was still enough time for somebody to pick it up.
However, I was wrong: When I got up in the morning it was still there and I did not receive my ordered breakfast.
Save your money and go somewhere else where you will get the service you expect for that kind of money.
Great Hen weekend
I went on a hen weekend at the Hydro and loved every aspect of my stay, there were 20 of us and not one of us had any complaints. We went on about our weekend at the Hydro so much that 6 of our female family members have booked up another weekend for us all so that they can experience the fun, pampering and lovely food that we enjoyed while we were there. The whole trip was fantastic from beginning to end, can't wait till our next visit.
A Balanced View?
I planned this trip as a treat for my wife and daughter both enjoying special birthdays. I had been warned about the 'Hydro' but on a day visit, it didn't seem too bad so we went ahead, booking up a couple of 'beauty session' at the adjoining spa. Our experiences were very mixed, so I can understand how different guests could leave with such different impressions. On the plus side, our booking was dealt with efficiently and our request for a room with a view was met with - right at the front overlooking the entrance, tho it was shabbily furnished.. The room staff were pleasant and satisfied our simple requests. The food in the evening was OK if a bit uninspiring; the breakfast excellent - I've never had whisky on my porridge before! The non-smoking drawing room was a haven of peace in the evening. Not so good, however was the service - the serving staff in the evening were inexperienced and overstretched (probably because there were so many other functions which were being catered for elsewhere in the hotel). Our complaints were (politely) ignored. The cocktail bar and coffee bar were either unstaffed and empty or crowded with noisy conventioners and reeking with smoke, either way we never did manage to get a drink. I took note of the reviews about checking out and did it the night before. So glad, because it was a nightmare the following morning! I was charged for meals we hadn't had, but they were removed from the bill without question. The ladies enjoyed the pool and leisure facilities but overall I felt bad because it wasn't the experience I had hoped for them. I think the problem lies with the management, unable to decide whether it is a family hotel or a conference venue. Getting temporary staff from the local school is not a solution. Perhaps the manager should try to find out how the Hydro at Peebles manages to satisfy all its different clients at the same time!
Depends on your room...
Everything started with a disaster..They gave us a room just inside the garage which seems at least 100 years old. We asked for hotel manager to change our room but duty manager came(named Mark avoid him) and he asked us to stay in our terrible rooms or just leave the hotel. He said that they have no other room available at first. I called the hotel reservations by telephone and booked a executive suite and then could change my room which was a real disaster. Their executive suites are really fantastic(if you pay 200 pounds per night) and common areas are great.
TripAdvisor Reviews Doubletree by Hilton, Dunblane-Hydro
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