Hotel Stella Paradise
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Historical Traveler Reviews Hotel Stella Paradise Morro del Jable
Je suis allée là-bas au mois d'août, c'était un vrai cauchemar. Les pires vacances de ma vie. Je suis arrivée vers 10 h 30 environ, et on ne m'a pas donné de chambre avant 17 h. La nourriture était répugnante. J'ai trouvé plus de cheveux dans la piscine qu'il n'y en a sur ma tête. La chambre était grande mais ils n'ont pas de lits king size. À deux reprises, j'ai dû appeler la réception pour qu'on me fournisse du papier toilette. On ne sert nulle part de l'eau plate. Le buffet était toujours affolé et il fallait faire la queue tous les jours pendant 30-45 minutes pour avoir une table. Ce n'était pas propre du tout. N'allez jamais là-bas.
Un cauchemar - les 4 étoiles sont une escroquerie
Je voulais passer des vacances au calme avec ma femme et mes deux enfants (2 et 8 ans), j'ai eu un cauchemar. L'hôtel a 4 étoiles mais le complexe n'en affiche que 3 - bizarre. Le service était mauvais, cela sentait souvent les égouts. Pour sauver mes vacances, j'ai loué une voiture et nous avons exploré toute l'île.
Estuve allí en agosto y fue una auténtica pesadilla. Mis peores vacaciones hasta el momento. Llegué a las 10:30h más o menos y no me dieron habitación hasta las 17:00h.
La comida estaba totalmente asquerosa. Encontré más pelos en el agua de la piscina que en mi propia cabeza.
La habitación era grande, pero no tienen camas king size. Tuve que llamar un par de veces a recepción para que subieran papel higiénico.
No sirven agua sin gas en ninguna parte. El buffet siempre estaba abarrotado y tenía que hacer cola durante 30-45 minutos cada día para tener mesa. No estaba limpio en absoluto.
¡No vayáis nunca!
It was a nightmare - the 4 stars ranking it's a fraud
I wanted a really calm holidays with my wife and kids (2 and 8 years) but I get a nightmare. The hotel has 4stars but is in a resort with 3stars - strange. The hotel service was bad, with a frequent sewer smell. To save my holidays I rented a car and travel all over the island.
Bien, pero bastantes "PEROS"
1- para los españoles problemas de idioma en la recepción y en las excursiones facultatativas, todo está pensado para los alemanes.
2- el comedor se queda pequeño puesto que el hotel que no es grande le añadimos que van los huespedes de las villas o bungalows no cubre las necesidades, faltan platos, boles, copas, hay que ponerse la mesa en las cenas uno mismo como si de una cervecería se tratase ya que no tienen camareros suficientes para hacerlo.
La gente se servía en platos de postre ante la falta de platos normales, en tazas de café los helados ante la falta de boles, y en tazas de café también los zumos ante la falta de copas.
3- la piscina se la reserva la gente desde antes del dasayuno por lo que para las ocho de la mañana está todo cogido y nadie tomando el sol y eso que estaba prohibido, pero nadie lo controlaba dejando las discusiones entre los clientes.
4- Algo bueno, que las habitaciones son muy grandes.
The food was a vegetarian's nightmare.
We don't eat meat and had been assured that there would be a selection and so able to find something suitable. Unfortunately, we found pieces of ham, sausage or bacon in the salads, rice and pasta dishes. Chips were served daily but were usually just tepid, as was much of the other food. If you want to lose weight on holiday, this is the hotel for you! In fairness, I must say the coffee at breakfast was nice but you couldn't have coffee at the evening meal.
Warm water was scarce, allowing only for the quickest of showers before the water ran cold. There was no warm water available for a second person to shower until quite some time later.
This is a very large complex with some steep slopes so you need to be physically fit to get around the site.
We arrived one evening around 9.30 and were given a somewhat rough map and sent to find our room, complete with all our luggage. Signposts were unlit which made this difficult. We managed eventually, thanks to a German holidaymaker who directed us by pointing together with a few words in English .
The rest of the hotel was reasonable, but probably didn't reflect value for money, considering the cost of the holiday.
The beach and climate are wonderful.
Rooms and food undesirable but holiday lovely and relaxing
I personally would not go back to this hotel. Usually i do not concern myself with how the rooms actually looks as longs as it is clean and got running water its not generally a problem. However, do not go there if you cannot sleep in heat. There is no such thing as air conditioning in this hotel you are expected to cope with a fan and although this may be ok if you are going to spend a few minutes in your rom and then leave when it comes to nights it doesn;t realy make that much of an impact plus if you left it on a night to keep cool you had to deal with the loud buzz. Needless to say sleep was hard to get. That aside the rooms were basic and clean (the cleaners did have habbit of moving my things which got very scary when one morning they hid my suitcase under the bed!). Rooms apart the swimming pool area was nice plenty of sunbeds and nice poolside bar with shady bits. The gym isn't really worth the space it occupies it was just mainly free standing weights. The resturant was worse than awful. Breakfast was suppassable with English and continetal breakfast taste provided for but the evening meal was just terrible. The service by one of the waiters was spot on, very polite and always tried to help you however the service by every other person i came accross was poor especially the reception staff(they came accross as very rude). The hotel was itself in quiet a nice location it was just round the corner from the main street so was quiet but only about 15 minutes from the hub. If you are going to stay at his hotel then make sure you go self catering, as i said it does have a nice pool area and the weather is beautiful.Good luck with sleeping though!
The New Years Party That Never Happened
We stayed at this hotel over the New Year period, expecting to have a good time with our friends and family and to bring in the new year on a happy note. This did not happen!! I am not opposed to any nationalities but this hotel caters for German customers, who seemingly think that this is thier hotel and we shouldn't even be there. My family and I made countless efforts to be friendly and polite to be ignored on every occasion. The first night we arrived we were all a little tired after the long journey, so we decided after dinner to sit on the balcony and have a chat about what we were going to do the following day. The next thing we knew someone from upstairs had thrown water over us, soaking one of the members of our party. We went to the reception area to tell them of this and they thought it quite amusing. I mean, even if we were making too much noise(which we were not) then all they had to do was ask us to tone it down a bit and we would have happily gone inside. I had my mother on that balcony who is 77 years old and my nephew who is only 7. I think this sort of behavour is disgracful.
The hotel itself is not what it appears to be either as the photo shown on the internet shows the pool leading down to the beach. Well, this beach is a good 15 minutes walk away over two very busy roads. The rest of the hotel is spread out all over the place too and is definately not suitable for the elderly or anyone with walking difficulties. The evening entertainment is a 10 min. walk too and has a steep hill to climb to get back into the hotel. When you eventually get to this entertainment venue it has not enough seats for everyone and when we asked for more seats they told us they did'nt have any more. However there was a large balcony area full of empty seats and we asked if we could even go up there to sit down and watch the entertainment, but again we were refused as it was locked and not available to us.
My mother became ill during this holiday and had to have a visit from the doctor and was then forced to stay in her bed for the remainder of the holiday. We asked if she could have any sort of room service as she was not able to go down the 'two lifts,' then go 'outside' to 'another lift or a flight of stairs' to get to the restaurant to get some food and water. We were told that this hotel did not do room service of any kind! I asked a waiter, then the manager in the restaurant for a tray to take my mother some food to be told that they didn't have enough and I could'nt even borrow it and bring it straight back. It was'nt easy trying to carry soup or any sort of food and drink on the journey above I just mentioned. Not forgetting that I had paid £860 for my mother to enjoy this all inclusive holiday, which she had only seen the room from the bed she was lying in.
She was only able to leave her room once during this holiday, so I think they could have shown a bit more consideration.
On the whole the hotel food was awful anyway, so she was'nt really missing much. I found a large string of plastic in my fish one evening and the food was only ever luke warm and was very bland to say the least. The Gala dinner for new year was a joke with the same type of food served most evenings (Buffet again) The only effort they made was the table covers and a candle on each table and that was it. There was certainly nothing Gala about it.
The bars were no better with limited amount of drinks and only one cocktail which tasted the same (disgusting) every night. The German kids had the whole of the attention of everyone for the best part of the evening with the kids disco or whatever it was, which consisted of a load of screaming kids running around for a good part of the evening.
When I mentioned the food to the reception ie: the plastic in the fish (which I said in a very soft voice as to not alarm anyone else)they just sniggered and started speaking to each other in spanish.
We also came across the family who threw water over us in the early hours of new years day and we wished them a happy new year to be laughed at by the mother of this family who insisted on hiding her face under her scarf as she was laughing. We said that we should all be friends and have a good holiday and forget about any upset anyone had, but yet again the following day they deliberately kept splashing water over my daughters friend who was trying to do a crossword by the side of the pool, whilst the other side of the pool had no-one there to disturb.
If this is the way that British people are being treated in this sort of hotel then I think the holiday company should not be marketing it in the UK or make sure it changes it's ways. I for one will never go back to this hotel or even this Island.
One to be avoided at all costs
11 us arrived on the 26th & 28th Dec 2005 for the New Year celebrations what a disaster! although we went all inclusive we were asked to pay 80 Euros for Champange to guarantee a table at the New Years Eve Party in the bar with live music! which turned out to be a one man show with a keyboard,at midnight there was only approx 25 people left. We could have gone to another bar in the complex but by the time we had walked there, having been told they would stay open until 3.00 am ,through lack of intrest they had closed down. The only thing that I can say is that the rooms were quite nice, beds leave alot to be desired, food was terrible, warm and repetitive catering more for the German taste than an international one. The only thing they could not ruin was the weather.
What a nightmare
I was there in August and it was a real nightmare. My worst holiday ever. I arrived there at 10:30 or so and wasnt given a room until 17:00.
The food was absolutely disgusting. I found more hairs in the pools water than in my own head.
The room was big but they dont have king size beds. I found myself a couple of times having to call the reception for toilett paper.
They do not serve still water anywhere. The buffett was always packed and had to queue for 30-45 minutes everyday to get a table. It was not clean at all.
Dont ever go there!
TripAdvisor Reviews Hotel Stella Paradise Morro del Jable
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