Dunas Mirador Maspalomas
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How has this hotel rated in the past?
- Shuttle bus service
- Continental Breakfast
- Swimming pool
- Wheelchair accessibility
Historical Traveler Reviews Dunas Mirador Maspalomas
All-Inclusive große Enttäuschung
Dieser All-Inclusive-Urlaub war eine große Enttäuschung; das Personal war unhöflich, ich wurde beschimpft, weil ich an der Pool-Bar nicht am richtigen Platz stand, obwohl sonst niemand bedient werden wollte; im Speisesaal wurden wir beschimpft, weil wir uns an den falschen Tisch gesetzt hatten, obwohl uns niemand gesagt hatte, wo wir sitzen sollten, und an der Discobar ignorierte mich der Barkeeper absichtlich, um einen hinter mir stehenden Kunden zu bedienen, der nicht zur AI-Klasse gehörte. Nachdem wir uns bei der Geschäftsführung beschwert hatten, wurde es etwas besser. Das Essen war meistens kalt. Die Getränke an der Pool-Bar schmeckten verwässert, und hier werden die AI-Getränke hauptsächlich serviert. An einem sehr kalten Abend durften wir die Getränke nicht aus der Pool-Bar mit aufs Zimmer nehmen. Auf den Zimmern konnte man sich keinen Kaffee machen. Die Zimmer sind schön sauber. Auch das Schwimmbecken ist sauber, das Wasser war aber auch sehr kalt. Zwar steht dort "beheizbarer Pool", aber Sie können mir glauben, das Wasser ist kalt. Das andere, größere Becken ist ebenfalls eiskalt. Das Solarium besteht aus den Liegestühlen auf der Terrasse. Trotz alledem haben wir unseren Spaß gehabt & einige nette Leute kennen gelernt, aber ich würde in diesem Hotel nie wieder übernachten.
I loved it here and it was well worth the money. The only reason I didn't give it 5 stars is that the rooms didn't have air-conditioning and it was a very hot time of year. I would recommend any type of person to stay here whether you're a family person, couply person or party animal!! I am the latter and my friend and I had a fantastic time and met loads of people in the hotel from Germany, UK, Holland, Poland, Spain and France!! The food was fine, the inclusive drinks were great, the entertainment was brilliant and everyone is like one big family!! It is also a massive hotel with plenty of facilities and just a cheap short cab ride to Playa del Ingles (the big party town).
10th-24th march 2006, lots of information
To start with, I am VERY fussy, and my mother is even more so than me, we have never stayed in a hotel below a four star.
I stayed at the hotel Mirador in Sonneland, Maspolomas for two weeks half board. I had a twin room in the 'C' block, and went with my mother to give her a nice holiday.
The room was immaculate, everything worked (except the safe- I will explain later) and although there is no air conditioning in the rooms- as the hotel is half up a mountain- and we were on the 2nd floor- we never needed any air conditioning. The balcony is quite large, with a table and two chairs-and a extendable washing line as you are not allowed to hang clothes over the balcony. Our balcony overlooked a main road- which was noisey at times (0nly when outside-can't be heard in the room with doors shut) but a lovely view of mountains. There is no smoking in the rooms, nor in any part of the hotel- but you can buy an ash tray from the hotels gift shop for 80 cents, and smoke on the balcony-or outside at the pool bar, or outside the reception bar-all have their own ash trays and tables and chairs obviously. The bathroom has a nice size bath, with shower mixer- no bidet but a lovely large sink with surround for storing toiletries etc. The safe must be hired, ours broke three times, but you just call reception and they have someone in your room to fix it- within 30 mins. Yes there are a lot of stairs at this hotel, and my mother is 67 and we had requested a ground floor room-due to her not being able to use a lift. We were told the hotel was fully booked- and so had a 2nd floor room. This meant two small flights of stair prior to the 'C' block, and then four flights to the room- my mother managed ok. As for the hotel not helping with luggage- this is a 3 star hotel-need I say more? However- as we both have bad necks/backs, the reception staff took up our luggage, and when leaving they called for someone to get them from the room too. The reception staff try to help, but you have to bare in mind- this is mainly a German hotel-so the staff speak fluent Spanish and German. Some of them speak English too- but not great. Angela is very helpful, and there is a new reception member- she is blonde & German and speaks very good English-but not a lot of Spanish- I don't know her name- but she's very nice and helpful.
The staff in the restaurant- I can't say they are nice. If you are staying half board- you sit on reserved tables on the right side & a waiter will come and get you a drink if you'd like one- but you have to pay before you leave the restaurant-the till is by the door. If you are all inclusive you sit on the left and you are just left to get on with it- if you know what I mean. The staff are mainly rude in there, on our 2nd night we tried to find out for my mother which dishes were vegetarian. There aren't any as such, but no-one could speak English to let us know for sure. Some of the dishes are marked, but not all, and even the vegetables had tiny chunks of meat with them. There is always plain pasta of some sort, and tomato pasta sauce- plus an extensive fresh salad. But never any actual dishes for vegetarians, unless you eat fish. The choice of food for the rest of us was fantastic, such as sirloin steak by the truck load, smoked salmon, veal, roast pork...I don't eat any eggs or poultry- since the bird flu scare, this was a problem, as a few nights it was just fish or chicken- so we ate out. But, in 14 days stay there, 11 days saw very high quality food choices.
The desserts made my eyes open wide when I first went in, but to be honest- they are exactly the same every night- fresh fruit, ice creams & sponge cake with a sort of angel delight in the middle, sometimes jelly too- it is all geared towards all inclusive and children. The white wine cost about 7 euro a bottle, which they will write your room number on, and if you want to be sensible you can make it last a few nights like we did. The first bottle we had though, when they bought it out the 2nd night- it was very warm, and the 3rd night they'd lost it, so we got a new one free.
Breakfast- hmm, some mornings they have these scrumptious pastries, but most mornings it was a very runny scrambled egg, hard boiled egg, and dried up fried eggs, bacon- the really cheap kind streaky with bits of bone in it, no toast at all, salad, fruit, cold meats, cheese, croissants and doughnuts. The doughnuts part was great at first, but they aren't great trust me. The meal times for half board guests are: breakfast 6.30am- 10.30am & Dinner 6.30pm-9.30pm. You can go in 15 minutes before the food ends and you will still find fresh food being served.
There are 4 pc's there, they cost 1 euro per ten minutes, and have msn, yahoo chat, and web cams, Google etc. Only one phone at the hotel, which is in a really daft location, right near a bar and where the older persons live music happens at night, so you can't hear. If you get a phone card- to call the UK, don't buy a 'europhone' one, they are the worst for value and rates, the 'eurodirect' is really good- we got 3 hours for 6 euros, (about £4) these can be bought from the shop or supermarket round the corner from the hotel (to the right of the hotel).
The bars open till 2am, the pool bar's music is turned off 11.30pm & the Disco was pretty much empty - I think this is due to them only having a one hour slot for the all inclusive guests in there! I would not recommend this to people wanting an all inclusive holiday- many people were complaining about the times, and the selection.
However, for a budget holiday- half board, this is a lovely hotel- with a lot of facilities, and in a great location.
I have been to lanzarote, Portugal, Greece, Cyprus, main land Spain, Canada and America, and this is by far my favourite place so far. The weather is apparently always nice, hence most things being outside, not undercover.
I can tell you how to find the bus stop, the bus numbers for several buses going to other area's, what is located locally, prices for taxis, rough price guide for meals, and tell you of some good restaurants and shops, even recommend a nice horse riding place- Also a guide to what's about, town's worth checking out, etc. Just realised I can't put my email address down, so sorry- morgan is lovely, tuesdays and fridays are suppose to be market day, but check first. Las palmas is too crazey for me- abit like London, Fernando is worth looking round, maspalomas is expensive, but a very nice area with nice shops etc, Playa de Ingles is the best all round part, and 3 euros by taxi- tell the driver you want to be dropped off near the beach or 'playa' to save you a long walk down a steep windy road- if you want to eat, get a drink and check out the beach, if you want shopping- try asking for the 'yumbo centre' and if you want a wild night try 'cas bar' which is a complex of different bars, but they will hassle you to go in.
hope this helps.
I can't believe I stayed here
Me and my girlfriend made a last-minute booking through MedHotels and found a good rate. I seriously am still trying to get over my experience.
I am used to staying at many hotels, through work, and through vacations. But this place is just horrible.
I usually don't book all-inclusive packages, but like I said, the rate was really good for last-minute, so I did. Needless to say, I'm not the type of person to rush to the buffet line 2 minutes before it's opened, I'm not that picky at all.
But the food was just unbearable. The people on vacation seemed just as depressed as I was to be there. The room we were in had the most _uncomfortable_ bed that would split in two the minute any of us moved 2 cm. The room was tiled, not carpeted (just fyi). The staff could care less about helping anyone out.
And like someone said, there are stairs everywhere, and no one to help you with your bags. This was a pain since we had 2 big suitcases to lug around.
The whole place was depressing. The pool-tables had broken cue sticks. The pool were cold, the people were even colder.
This is probably my first negative vacation hotel review I have written, and I am sad that I am doing it.
All Inclusive Very disapointing
The all inclusive was very disapointing,
The staff were rude I was shouted at for not standing in the right place at the pool bar, although no one else wanted serving, we were shouted at in the dinning room for sitting in the wrong place, though no one told us where to sit, & the bar man at the disco bar delibratley ignored me to serve a non AI customer who was standing behind me. After complaining to the Manager things did improve a little. The food was cold most of the time.
The drinks at the poolside bar tasted watered down,this is the main place to get your AI drinks from. It was freezing of a night we were not allowed to take drinks out of the pool bar.
There is no provision for coffee in your room.
The rooms are nice & clean So is the pool, The pool was freezing 2. It says "heatable pool" but believe me its cold. The other larger pool is freezing.
The solarium is the sun beds on the patio.
We did have fun despite this & met some lovely people
But I would not ever go back to this Hotel
Dunas Mirador Maspalomas is on the surface a clean and friendly hotel.
the rooms are comfortable and fairly clean. however they do not supply a kettle in the room but will supply an old one for 12Euro plus 10Euro deposit (probably more than the purchase price), If it rains expect to see Cockroaches in your room as we did.
The Food Ah the food, what can one say.
They have a long way to go here. Utter Chaos with people walking up and down searcing for a saucer to go with the cup that they found, and that's only the start. You can get bacon and eggs for breakfast, but it will be stone cold, however there is plenty of dried up Sorry cold meat on offer as well as cereal and some fruit.
The evening session I'm afraid fares no better with a fair selection of formerly warm food on offer.
Although we only ate there on one evening, choosing to eat out at one of the many excellent restaurants in the area, so you might factor in the extra cost when planning to stay there.
With plenty of petty rules to keep even the most anal of managers happy, i'm afraid that I cannot recommend this hotel.
Taken for a ride by travel Safe Holidays
I would like to advise holiday makers to take special care of the company, Travel Safe Holidays which is based at the bottom of this hotel. We were persuaded to buy a membership for a holiday club and paid a large deposit by visa to them. We were not given a cooling off period and have found it impossible to get a refund back after changing our mind less than 24hours later. I am still in the process of trying to do something about this. Although when you are sold the products the salesmen behave like your best friend it is now difficult to get to speak to them. Knowing what a nightmare i am going through I would hate someone else to be in my position. My family won't be able to take a holiday next year because of this.
Very good resort, shame about the food.
A word of warning to any disabled or elderly considering the Dunas Mirador as a resort....STEPS! There are steps everywhere, and although there are a few ramps, any access to the Disco Bar where all the entertainment takes place is prohibitive to anyone with mobility problems. One of the accommodation blocks also is only accessible by a flight of steps. That said, the hotel is a modern complex of accommodation blocks, very pleasantly set out round an excellent, clean double pool area. There are more than enough sun beds and parasols, and hardly anyone 'booked' their beds with towels. There was simply no need.
The accommodation is spacious with a furnished balcony of table and chairs, but the room becomes very warm as there is no air conditioning. Cold drinks etc can be kept in a fridge which you can hire for 40 euros per week. Room service was only available for 4 out of the 7 days, and towels were only changed twice.
The food, though palatable, was limited in choice and the cooked dishes were usually processed 'boil in the bag', tinned or packet food which was heated and turned into metal containers which soon lost heat, so the best you could hope for was luke warm. The only potatoes on offer chips, chips and more chips! There was however quite a variety of salad. There was usually freshly cooked meat or fish though the quality was a little dubious at times. There are free drinks in the restaurant for all meals (although coffee is only available at breakfast time)
The hotel has three bars but only one, The Pool Bar, has free local drinks for 'all inclusive' guests, and they have to be consumed in that particular bar and not taken anywhere else. As this is outdoors, it becomes very chilly at night, so take a fleece!
In all, the Dunas Mirador is a very pleasant clean hotel but attention needs to be paid to accessibility of all areas and the variety of the menu.
Great all inclusive
Great food and a very clean hotel. Really polite staff and comfortable rooms. Only disappointment was the drinks on all inclusive, they were only available from the pool bar and ended quite early for a holiday. Watch for the con men outside trying to get you to a 2 hour presentation which is Travelsafeholidays really is a con.
Highlight - Food really great.
Excellent value for money
Me and my girlfriend returned yesterday from this excellent, friendly hotel. We went all inclusive with security travel and excellent professional company. Reception staff, pool staff, restaurant staff all friendly professional and spoke perfect english. It is true the hotel does has a number of germans but i saw no problem with that. The pool was spotless never seen such a clean smart hotel with a 3 star rating. The room basic but thats all it needed to be with the excellent catering. Food was excellent and varied. Only problem was the all inclusive ended at 10.30 pm at night i feel this should have been 2am. Entertainment varied in quality. Bus to beach frequent and on time. To be honest for the sake of three euros we used taxis.
Overall an excellent trip
trip- watch the measures of spirits they effect you a little more than the ones in britain got the bruises to prove it!!!!!!!!!!!!!
TripAdvisor Reviews Dunas Mirador Maspalomas
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