Drury Plaza Hotel at the Arch
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TravelPod Member ReviewsFriendly Tatamatsu Takamatsu
Not sure I would recommend this hotel to a friend, but definitely would to some enemies I have made along the way.
We called from the airport and were told in a rather surly manner that the Drury plaza doesn't have a shuttle bus and to take a taxi, which was fair enough.
But on arriving at the hotel, the solitary desk clerk seemed overworked and stressed. Even if she was, she might try to remember that she works in the hospitality industry. (Doesn't that term strike you as an oxymoron?)
OK, she is being paid to be hospitable, so how about a smile and a kind word for the travel worn guests checking in late at night?
And if you happen to arrive late on a Sunday night, there are virtually no eating options within the hotel. You will have to sate your appetite on rather dismal vending machine foods such as frozen lasagne; shelf stable pots of soup and cups of noodle.
The room we find is nothing like the picture we saw when booking.
There is a small window crammed into the corner of the room, and if you raise the blind you will see straight into another building.
The towels are thin and the bed linen looks like it has already been slept in.
One of our bags didn't make if from LA to St Louis, and was supposed to be delivered to the hotel before noon the next day.
It wasn't, so we decided to go our sight-seeing but left both the desk staff who were on duty with full and comprehensive instructions about the bag that was due to be delivered, emphasising that they must not turn it away even though we had technically checked out at noon.
We though the message had been received and understood. On our return we discovered that the bag had indeed been turned away, but the women we had left with full authority to sign for the bag stood giggling and pointed the finger of blame on a staff member who wasn't briefed by us about the bag.
HA bloody HA!
We caused enough of a stir for the manager to take responsibility and clean up the mess created by the incompetence of the desk staff, and he drove many miles to intercept the courier on a freeway and retrieve the suitcase, an act of kindness for which we were very grateful.
Location was the best thing about this hotel- it was a stones throw from the Cardinals home ground, but then I guess other hotels can claim that too.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Friendly Tatamatsu Takamatsu
Great Weekend Trip
My family took a weekend trip to St. Louis to see a baseball game. I used this website's reviews to pick a hotel since we had never stayed in St. Louis before. I have to agree with the other reviews I read hear about this hotel. It was very clean and I can't say enough about the friendliness of the staff. They were very welcoming from the minute we arrived. The breakfast was very good and we had no trouble with the parking garage at all. It was very close to the Arch and to the stadium which was great. We will definitely return to this hotel if we attend another game there next season. All-in-all, a great weekend (Cubs won!) and a great hotel.
Spent two nights at the Drury Plaza Hotel in St. Louis as part of an extended weekend getaway, in which we spent a Saturday and Sunday night. Overall, just a great hotel experience. The staff of this hotel is among the friendliest and most accommodating I think I've experienced anywhere. We have two small children, ages 4 years and 11 mos., and we were made to feel welcome from the moment we signed in. A few little quirks...
The hotel garage was full when I checked in (happened to be a Saturday night that also coincided with a Cardinals baseball game--and the hotel was sold out that particular night). So, they gave me a discount voucher to use in the "Stadium East" parking lot, which is just a block away. Unlike a previous reviewer's experience, I didn't have to drive around and search out my own open garage or parking space--they directed me where to go, and it had available parking even though I arrived in the middle of a Cardinal game that was nearly sold out (~45,000 attendance). Plenty of room left on the roof of the garage. And honestly, the lot was so close to the hotel that I think I've parked in some hotel's own lots and STILL was farther from the main hotel than I was at this lot, which was literally a block away. Since I didn't need in/out privileges or access to my car during our stay, it was not a big deal, and turned out to be cheaper than the hotel garage rate: $8 per night instead of $12, which I paid directly to the garage attendent when leaving their garage prior to my checkout. (One thing to watch for: The copy of my bill that was slipped under the door after the morning of our checkout showed a charge of $24 for two nights in THEIR garage. However, when I brought this to the attention of the front desk they apologized and quickly refunded that charge.)
The pool is rather small for a hotel of this size, BUT, it was perfect for our needs (i.e., a 4-year-old boy who loved it.) It's only 4.5 feet deep at the deepest point. They have a lifeguard/attendent on duty at all times (pool hours are 8 to 10 p.m.), and plenty of clean towels to use, etc., plus a nice selection of pool toys such as noodles and balls, etc. Great pool for parents with kids. If you're an adult looking to get a few laps in, you'll be disappointed. But, they do have a nice exercise facility adjacent to the pool with treadmills and bikes, etc.
The hotel is actually composed of three old buildings that were renovated and joined together to form the hotel; each of the old building sections are accessed by different elevators. We had a suite in the south section, which is the smallest "building" at 4 stories high. The pool is on the 8th floor of another section. This means that we had to take the elevator back down to the main lobby, and take another set of elevators up to the pool area. This never was embarrassing as it might have been (we're in flip-flops, wet swim trunks, etc.), as the elevators are far-enough removed from the check-in and public lobby area that it wasn't that awkward. By the way, the elevators at this hotel require you to insert your room key to even call them--nice security feature, I suppose.
The free breakfast in the morning is very nice--pancakes prepared on an open griddle in front of you as you pass through the line, which has suasage and bread, fruit and cereal, etc.. The Sunday morning breakfast was very busy when we went, at about 8:30. In fact, it was difficult to find a place to sit. The following morning (Monday) was probably more typical. Nice assortment of food.
This hotel is very clean, with exceptional staff. However, and I happened to like this, there is not an entire bevy of porters and attendents eargerly waiting to assist you with your luggage etc. Instead, luggage carts are arranged at the front door, and you help yourself up to your room. If you needed help, I'm certain however that just mentioning this to someone at the front desk would get you assistance instantly. But you have to ask.
The room service meals are available through Carmine's, which is one of the restaurants in the hotel. As far as room service meals go, this was very good because the price was simply "expensive" and not "obscenely outrageous" which is more often than not the case with room service meals. In addition to a full menu of entrees, several sandwiches (excellent, by the way) can be had, with sides, for less than $10, including the 20% gratuity. I requested a corkscrew for a bottle of wine that I had brought from home, and they were more than happy to bring one up. In fact, the waiter actually told me that there was no need to give him a gratuity since it was already figured into the bill! When's the last time you ever heard that from a room service waiter?!? (I gave him a tip anyway since he actually opened the wine bottle for me with his corkscrew; plus I was so shocked by his request not to get an additional tip that I felt like he should probably get one! Nice tactic on his part, perhaps.)
Regarding the hotel rate, I booked the room through the Drury website, as the online discount hotel services ALL said that these two nights were not available. After booking the room, I discovered through more searching that I didn't take advantage of some special promotions that Drury was offering. At check in, I explained that I had seen a better rate offered, and the person at the front desk simply asked me what the rate should be. I almost felt like I could've named my own price, but I didn't. Still, it saved me $40 per night, and they accepted it with absolutely no hassles.
Is this a 4-star hotel? Nope, but frankly, when I'm traveling with my family that includes two young children, I don't really want that level of pampering or ostentation. I'd prefer cleanliness and comfort, attentive and friendly service, and a slightly more casual atmosphere that still has the potential to make you shake your head approvingly and go "hey, nice lobby!"
A great place. Not perfect, but certainly one of our better stays.
Would stay at this hotel again and again! Walked to arch and across from the stadium. Indoor pool has a LIFEGUARD which is impossible to find in any hotel pool...very cool! Free breakfast buffet made the stay complete and made the trip out the hotel in the morning effortless! We'll stay here again next go around, for sure! The only thing I didn't like was the parking situation but they make it easy by giving access to park right in front of hotel to unload and check in... :-)
Friendly and Clean
We chose the Drury because of its close proximity to the Arch and Busch Stadium. Both were short walks away. We stayed for 4 days and were quite pleased with the service and staff. The staff at the front desk went out of their way to help us and suggest places to go. They were always courteous and friendly. The rooms were very clean and the decor was awesome. I don't know where one reveiwer stayed, but it didn't sound like our experience. Free breakfast was more than I expected and the Managers party was a positive plus. I would stay here again and probably try other Drurys in my travels.
Great for family vacation
Took a long weekend vacation with the family to St. Louis and we couldn't have asked for more from the Drury Plaza Hotel.
I'm not even sure where to start, so I'll just list some of the highlights of our stay:
The room was in like new condition (including the bathroom).
Cleanliness was one of our concerns prior to arriving, but it wasn't an issue at all.
The staff was always pleasant and helpful (from the front desk staff to the pool guard).
The pool was the perfect size & depth for our children (18mos, 3, 4 & 7) who are not the greatest swimmers. The even had an abundance of "noodles" for the kids to play & swim with.
The breakfast was unbelievable, from biscuits & gravy to lucky charms for the kids.
Parking was simple using the attached garage. Another review mentioned that the garage was full, we didn't experience this and we stayed the same weekend as the NCAA regionals.
All in all, this was one of the best hotel experiences I've ever had with my family. I would not hesitate to go back and have already recommended the hotel to a number of my friends who are looking for a nearby weekend vacation destination.
The hotel is beautiful, and I cannot say enough about how friendly and helpful the staff was. Staying here truly made our weekend. I plan on staying here for all future trips to St. Louis.
NOT for romance!
We stayed here because of its proximity to the Arch. DO NOT expect a view of the Arch if your getting a discounted room. They will not give it to you! Also, they do have their own parking garage but its always at capacity. We had to drive around the block 50 times one day of our trip just to get back in. And its an additional $10 per day! The managers reception (free booze) is cool but make sure you ask for extra drink tickets at check in. The rooms oh my God where do I start? First of all, the decor is awful and the linens are just as gross. We never slept with the comforter or shams as they we're obviously dirty. And the smell I will never forget. Somewhere between an ashtray and urine. Luckily, we had a full itinerary and didn't spend a whole lot of time in there. Please don't go there hoping to lock yourselves in your room for the weekend! Its not for those seeking quiet time with a loved one *wink, wink*!
This hotel is very beautiful with alot of security features that are wonderful. There was a Manager's reception from 5:30-7:30 with free snacks and pop and they give you 3 coupons for each adult that can be used for other drinks. We were only one block from the arch so we could easily walk there. We had supper at Max & Erma's which was very good. This is connected to the hotel as is a steakhouse which is on the other side of the building. We called at 4:00 on the evening that we needed the room and were able to get a 2 queen bed with refrig. for 109.00. The hotel and rooms are very clean and came with two free cans of pop and a bag of popcorn. We were very disappointed with the pool area. The pool is only 2 1/2 ft. to 4 1/2 ft. deep and not very big. There were 2 hot tubs and there is a lifeguard on duty. The only ones in the pool were kids with not much if any room for adults. There was a wonderful hot breakfast in the morning, with eggs, sausage, etc. I would recommend staying here because it does have a great location and overall they did a good job.
Great price, great hotel!
Free buffet breakfast and Manager's reception along with the beautiful atmosphere made this hotel a winner. Very clean with friendly staff and great location. Low price was a bonus!
The Drury Plaza was like a step back in time. The decor was beautiful and the breakfast fabulous!! The staff was very friendly and helpful, calling cabs for us at odd hours and suggestingplaces to go in the evening. I highly recommend a stay here.
TripAdvisor Reviews Friendly Tatamatsu Takamatsu
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