Drury Inn & Suites Riverwalk
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TravelPod Member ReviewsDrury Inn & Suites Riverwalk San Antonio
My wedding ring came up missing from the wallet inside my purse in my room while at breakfast after the room was cleaned. This hotel does not have a in-room safe, "do not disturb" sign or security cameras on the floor.
Well at least I can warn fellow travelers. Jewelry is an easy target and they will just say you must have misplaced it because nothing else was missing. The sad thing is--you can sell it on any street corner at the "we buy Gold" shops.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Drury Inn & Suites Riverwalk San Antonio
Great Place - Overall Grade A Minus
So why not A+?
This is a hotel that was a renovated warehouse and you have to look extremely hard to find remnants of it's past. It has been totally updated to give a boutique charm with the modern resources of a major chain. It has fresh paint, marble floors and counters and attention paid to most every detail. It is located on the Riverwalk and very close to everything downtown. It is on the edge of restaurant row so it is a short walk to the excitement or to the solitude.
From the beginning, if you drive to the hotel, you are greeted by a security officer who directs you to the parking structure. The parking garage is clean, well lighted and very secure. The lobby is polished and inviting. All entrances require either an electronic key or they have staff posted, to give the feeling that they have consider eliminating most security threats. They have a well appointed guest business center in the lobby with large windows overlooking St. Mary's street. The roof houses the outdoor wading pool and heated whirlpool with spectacular views of the historic buildings and distant countryside. The top floor also has a "closet" of a workout room, with two treadmills and a broken stationary bicycle. This facility isn't designed for the serious athelete. If you must run, go to the bottom-riverwalk exit turn right and run unobstructed along the Riverwalk and enjoy the view. If your military, drive a few minutes to Ft. Sam and have a great workout. The lower level also has the Texas Land and Cattle Steak House. A+ food and A+ service. Tip (for real meat eaters, try the slow smoked sirloin).
The hotel staff was extremely helpful and very friendly. Even if you see a staffer in the hall, they ask you about your stay. You get the impression that they have a personal stake in the success of the hotel.
The rooms either overlook the Riverwalk or St. Mary's - Your choice of street noise or boat and partier noise. The rooms have tall ceilings so you won't bump your head when bouncing on the beds. The bathrooms are classic "Drury Efficiency" with the basin in one room and the shower/tub and bowl in a closet-sized room. The rooms have all the amenities for a business traveler (coffee pot, iron, a real work desk, high speed internet, a recliner and a TV with more than basic- 5 channel cable). Also typical Drury are the plastic wrapped, plastic cups - Hey, at least you know they're clean. The hotel offers a full breakfast with a hot, pour-your-own waffles. To better enjoy your stay, walk down the block on St. Mary's and stop into SIP, a hip, modern coffee shop for a nosh and a decent cup of coffee. On your way back to the hotel pool patio, feel sorry for the people staying at the nearby Holiday Inn and Sheraton Gunter hotels because you are getting much more for much less.
Worked Great for Family...
Great location, just a few minute walk to restaurant row on the Riverwalk. Staff was extremely polite. Suite worked out great for our family with 2 small kids, don't think there is a comparable suite opportunity on the Riverwalk. One confusion re. terrace-view was resolved by the hotel manager to our complete satisfaction. Pool and spa area on roof where nice. We will return.
A Doorway Onto Riverwalk
This is a very nice hotel with an excellent location. There is an exit right onto Riverwalk as well as the standard entrances from the street and the garage. Breakfast was adequate but lacked sufficient "healthy" foods. The Monday through Thursday evening free beverage hour (both alcoholic and non-alcoholic) was again adequate but not outstanding.
The restaurant located in the hotel was mediocre. However, given this hotel's location, the insufficiencies in food and beverages are easily remedied by a short walk outside. My room (which I shared with my teenage daughter) was above average. It was clean, quiet, spacious enough for a teenage girl, and everything worked well. All staff members were friendly and helpful. I'd stay here again.
Give credit where credit is due
After reading the other reviews I had mixed feelings about staying here but the price was right and the location is excellent. I travel regularly with someone in a wheel chair and can honestly say that this was a very pleasant hotel. Prior to our arrival, I had requested an HC room with two beds. I confirmed this request with the hotel twice before actually arriving. Upon arrival, I was told that all of the HC rooms have king beds and that there are no HC rooms with two beds. To my suprise, one of my confirmation calls to the hotel had been entered into their system and notated on my reservation. After reviewing the notes on my reservation and a minimal amount of negotiation, my reservation was upgraded to a full HC suite with two beds. AT NO ADDITIONAL COST !!!! Room 531. The room was beautiful with a separte seating area, small kitchen area with microwave, sink and mini-fridge and a full balcony overlooking the riverwalk. You really could not see much since the trees blocked the view. On Saturday night, we enjoyed sunset on the balcony listening to the various bands playing at the local restaurants and bars. This room at least is soundproof with the windows and doors shut. The hotel is directly on the Riverwalk. While most of the Riverwalk is very wheelchair freindly, the area directly in front of the hotel is a little difficult. The 50 yards or so of the Riverwalk that flows in front of the hotel has not been redeveloped yet. We were able to manage since my partner can walk some but a true wheelchair bound person would have difficulty negotiating this stretch of the walk as there are stairs and a water fountain that has serated cement blocks as overflow drainage. The restaurant downstairs is a littel pricy but certainly worth a try. We stopped and had dinner before going to the Majestic Theatre for a show. The buffet was fine and is no better or worse than any other large chain continental breakfast. There were some people who were complaining about not having this or that, or they didn't like the this or that but we found it very satisfying. We don't have children but the families that did certainly seemed to take advantage of the breakfasts. No trip is complete without an emergency evacuation. On Saturday night, the emergency alarms starting sounding. The hotel staff were immedaitely on the intercom advising guests to remain calm and that the situation was under control. About 15 minutes later, the hotel was evacuated as a precaution since they could not get the alarm to shut off. It turned out to be a taco dinner burning in the staff break room microwave. As I mentioned, my partner is in a wheel chair most of the time so going down five flights of stairs was a little inconvenient. All the guests were corralled to the church next door while the alarm issue was resolved. With the exception of a few, most everyone left the hotel without problem. The front desk manager went around checking names and room numbers while we waited for the "clear" to be given. 10 minutes later, it was okay to return to the hotel. We were the last to cross the street and happened to catch the manager and complimented her on handing the situation with upmost professionalism. Better to be safe than sorry. We returned to our room without incident and continued with our trip. After travelling for many years with a wheelchair bound person, you come to expect certain things from hotels. I can honestly say that despite the problems, this hotel gets high marks. You don't have to lower your expectations when you stay here. You simply have to realize that this is a chain hotel and is not your kitchen, living room or mansion. There will be some things you like and some things you don't. Overall, we have already made plans to stay here again later this year. Enough said.
Loved everything about it
wow i loved everything about it. i'm writing the review becuz of the negative one. didn't use the parking garage so can't say much about it.
breakfast was good- free and hot. pool on the roof wonderful. beautiful clean and spacious room. hisband and i plan on going back soon. we stayed in may of 2003, not that long ago. right next to everything. ate in the restaurant and drank a beer in the bar . again wow what was not to like except maybe the price! but hey it was definately worth the $.
Won't ever stay here again...
This was not my choice of hotels while attending a conference nearby with a group of ladies from my hometown, and I don't think they'll ever go here again. The parking garage is totally inadequate for the number of guests, no turnaround when you get to the top level, so you have to go down backwards before you can maybe find a space large enough to squeeze into so you can turn around. The breakfast buffet in the lobby was the worst I've ever eaten: powdered eggs, teeny pieces of overbuttered toast, greasy sausage patties, NO FRUIT, a long line to make your own waffles, etc. There were not enough rollaway beds to accommodate all those who pre-requested them so we had to shuffle roommates so no one had to sleep on the floors, not enough bath linens so we had to share (ugh!) We never could locate the remote for the TV, and some of the ladies had tepid water for their baths, not nice and hot. The only good thing was that the bed was more comfortable than most hotels of this class. We were also warned by a desk person not to leave anything in the cars while parked in their garage even tho access to the garage was limited to those with room keys...what does that tell you? When I was loading the car in their loading area after checkout, I noticed the same "homeless" looking woman going into the lobby who I'd seen the day before walking the streets a few blocks away...wearing the same clothes she was wearing the day before and looking as if she was coming inside to help herself to the breakfast buffet. Put this one on your DO NOT STAY HERE list.
I'd stay here again...
We traveled to San Antonio in November 2003. We stayed at the Mansion del Rio which was very nice but much more expensive. Later in the trip we also stayed at the Drury Riverwalk. Much better deal. Lots of great ammenities. I'm headed to San Antonio again for business and will be staying at the Drury Riverwalk.
We went to San Antonio at the end of September, which is considered off-peak, and did not have advance reservations. We loved the Drury Inn on the Riverwalk. The location is great and we had a great view of the Riverwalk from our room. The lobby is large and attractive and the Drury offers the extra amenities that make staying there so pleasant.
The room was clean and tastefully decorated, with a refrigerator and microwave. A big plus was the free high-speed internet access in the room. We also enjoyed the nice breakfast and free drinks and snacks in the afternoon. The customer service was top-notch also. We loved our stay in San Antonio and staying at the Drury Inn was a big part of that. I think it is a very good value for the money.
Cared about customer
We took a quick overnight trip to San Antonio and stayed here. The room was very clean and the location on the riverwalk was great.
Unfortunately on the night we were there some teenagers were screaming so loud outside it disturbed my sleep. They let us check out late and even offered us a $20 gift certificate to Land and Cattle Steak House.
The manager called our room to apologize. I am very big on customer service and I consider them a class act!
Excellent location, roon, serve and rate
Excellent location and service. Its not the cheapest hotel in San Antonio but we felt good value for the rooms, breakfast included(and free snacks/drinks in the evening Mon-Thurs) and location. One of our party had a riverview room which was brilliant, the other a deluxe room(view was pretty bad but we knew there was no view so not dissappointed) with microwave and fridge with complimentary soft drinks and popcorn, which was a nice touch.
Breakfast was adequate and was provide in a nice spot overlooking the river.
Excellent service on reception, we had a toilet not working well which was fixed immediately.
San Antonio great place to visit but still very busy in November.
TripAdvisor Reviews Drury Inn & Suites Riverwalk San Antonio
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